Sqa Engineer Resume
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Middleton, WI
SUMMARY:
- Software Quality Assurance Engineer with expertise in customer service, technical support and software quality assurance. Strong ability to assess customer needs and provide proactive solutions to enhance satisfaction and increase revenue. Recognized for analytical and technical skills that improve product quality and expand sales.
TECHNICAL SKILLS:
- Windows
- Mac OS
- Android; MS Office; Slack; WebEx; Team Track
- JIRA
- Silk Central
- Rally; Git
- GitHubSourceTree
- Visual Studio
- IntelliJ
- Google Developer Tools
- Firebug; Selenium
- WebDriver
- Cucumber
- Node.js
- Chai
- Mocha
- Sauce Labs; Sublime
- Aptana
- Notepad ++; Command - line interface; HTML
- CSS
- JavaScript
- SQL
- C#
PROFESSIONAL EXPERIENCE:
Confidential, Middleton, WI
SQA Engineer
Responsibilities:
- Implemented new features for user application product release and traced regression to monitor progress needed to consistently meet deadlines.
- Led final validation and launch preparation for 1.0 release of partner site store, including test runs, work verification, updating/clarifying test cases for accuracy and preparing QA report to ensure timely rollout.
- Collaborated with PM’s and developers to implement hotfix deployment needed to expedite user access and ensure timely shipping.
- Developed, executed and maintained automation scripts using Selenium WebDriver and JavaScript to enhance testing methods and increase efficiency.
Associate Software QA
Responsibilities:
- Identified inadequacies in localization testing and provided recommendations for improvement to translation team to optimize product quality.
- Discovered translation inconsistencies between UI and help documentation, creating tacking and documentation methods for localization teams to increase accessibility to Media Go application and ensure customer satisfaction.
Confidential, Madison, WI
Customer Service / Technical Support
Responsibilities:
- Created knowledgebase articles for website based on most frequent customer service inquiries, providing access to information that expedited response time and ensured customer satisfaction.
- Identified errors on webstore and communicated to webmaster to optimize sales.
- Obtained fluency in audio editing, video editing, and Digital Audio Workstation software products.
Confidential, Madison, WI
Keyboard Sales Associate
Responsibilities:
- Participated in beta test of Disklavier 2.0 software update; included installation of software, acquisition and installation of additional necessary hardware, troubleshooting, and providing feedback to Confidential.
- Organized and taught monthly class to assist owners of advanced CVP ensemble digital pianos in functions and capabilities.
- Tracked client data, marketing and updates.
- Selected to attend Confidential University at Confidential Artist Services, New York City, for instruction in sales methods, acoustic piano construction, Clavinova digital and Disklavier player pianos.
Confidential, Washington, DC
Archive Specialist
Responsibilities:
- Responsible for team design and implementation of imaging archival system for extensive library of photographic images including duplication, storage, preservation, and circulation.
- Delivered and retrieved copy orders, inspected clarity and color balance of duplicates, created duplicate records in database, assigned and labeled barcodes to duplicate slides, issued requested images to clients.