PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Senior Systems Engineer

Responsibilities:

Working with all versions Windows Server, but mainly Windows Server 2008 R2 and Windows Server 2016 Technical Preview 4. Expertise in Monitoring of infrastructure components using, (SCOM) System Center Operation Manager. Website testing in e - commerce related sites and Active Directory Administration. Create and maintain documents required for day-to-day task, Create status reports and trend analysis report. Work with the OSG Build Team for multiple flavors of Windows mobile phone and build branches, work with the PPE Team on daily operations and EIA Ops for special projects. OneNote Repro Logging and MSDN referencing for VSO Task listing and bug tracking. Using WTT for BVT's both Manual and automated, along with Atlas Studio. Working with Gatekeeper and Build Tracker to assist the Build Team on the variety of branches for test passes. Monitor agent jobs, SQL related services (MR T3T Production graphs and Atlas Studio), disk space, data and log files, Exchange server database, Log file, Message Queues, infrastructure components using system center operation manager and distribution list (using WTT, MURI, SCOM and VSO). Perform basic hardware troubleshooting using HP, Dell, IBM diagnostic software, Windows operating system, web site testing in e-commerce related sites and Active Directory Administration. Create and maintain documents required for day-to-day tasks and create status reports and trend analysis reports.

Environment: PowerShell 3, SQL 2008, Visual Studio up to 2015, Experience in larger scale network operations centers (NOC), 24x7 production environment. Expertise with Windows OS Windows 2016, Windows 2012 R2, 2008 and 2003 and backend administration Active Directory, MS Exchange. Experience troubleshooting Exchange, SharePoint (Firewall, web servers, application layer to AD Domain) problems. Proficient in Windows Office 2016/2013/2007/2010 desktop tools - MS Word, Excel, Access, Exchange 5.5 6.0, PowerPoint, Product Studio, TFS (Visual Studio), 2012/08 SQL Studio Manager. Able to analyze, interpret, and communicate complex errors using various tools such as MOM, BAC, OVO Open View and Site Scope and Cloverleaf. Load balance expertise Big IP (F5), Strong working knowledge of IVR\SIVR technologies. Extensive experience supporting machines remotely (i.e. VMware, TS, and command prompts, RDC Man, and Nebula Virtual Console) including triage, viewing root cause and installing firmware.

Confidential, Redmond, WA

Test Engineer

Responsibilities:

My responsibilities included building a Windows Server environment for the RE&F Division of the Confidential . This was meant to use System Center Product Group; SCCM, SCO, SCOM, SCVMM, SCDPM and SCSM. The intent of this environment was to monitor Microsoft Conference rooms. I was also lead tester for the Microsoft Surface Hub and Round Table 100 new product lines for RE&F, working directly with the Product Groups and deployment teams. This included training for the installation process and test procedures. Also went through Crestron training and install of their product lines into conference rooms along with ActionTec wireless control transceiver’s.

Confidential

MLS ID HBI PPE Operations Specialist

Responsibilities:

• My responsibilities in the Managed Lab Services, Infrastructure Development, High Business Impact, Pre-production Environment, Operations Specialist role include support for several domain environments in both the Redmond domain and private testing domains.
• Some of the tools currently in use are SCCM 2012 and alert reporting from SCOM 2012R2, from these alerts, service tickets are generated in Techease or VSTF with a priority level associated. One of my main rolls is using PowerShell to script out fix’s and patching processes for servers and workstations. Evaluation of Clusters and SQL db’s are critical in this roll.

Confidential

Senior Lab Manager

Responsibilities:

My responsibilities include maintaining server room hardware on corporate, private and direct networks; tracking static IP usage and cable management of the racks. Build out of Hyper-V and VMM vhd files for the Azure environment. The installation of new rack UPS and cluster in a box systems for performance testing. Installation and testing of Windows Server 2012 R2 RTM with SCCM R2.

Confidential

Operations Manager

Responsibilities:

My responsibilities included the development of an automated Web Portal for Physical and Virtual Environments using all of the SCCM components. The integration of all Window Server’s 2012 to all Infrastructure Severs and Storage Area Network’s, upgrading all systems from Windows 7 to Windows 8; plotting of Windows 2003 to Windows 2008 and Windows 2012. The Proctoring and Training of Microsoft Learning Masters Courses for Third Party Customer Training and Labs. Planning of upgrading network infrastructure from 2-4 Gig bit to 8-10 Gig bit, working with multiple SAN manufactures for the premium performance.

Confidential

File Server Management System Engineer 3

Responsibilities:

My responsibilities included the deployment of Virtual and Physical Windows 8 topologies for iSCSI performance testing. This includes building W2k8R2 and Windows 8 DC’s, DHCP and DNS using PXE ASI boot services. I was responsible for the iSCSI inventory and infrastructure move from building 34 to building 43.

Confidential

SCCM / SCOM System Center Engineer

Responsibilities:

My responsibilities included the deployment of Virtual and Physical SCCM topologies for performance testing. This includes building W2k8R2 DC’s, Scheduler and Distribution Point using PXE boot services. I was also responsible for configuring the HP RAID Array into multiple configurations to be used by SQL.

Environment: Win7, Win2K8R2, HP Array Configuration Tool, System Center Configuration Manager, .Net Framework 4, Hyper-V and the Nova Portal.

Confidential

BPO-S Exchange System Engineer

Responsibilities:

My responsibilities included the Exchange Administration of Microsoft Online Services E-Mail and Office Accounts. I was responsible for reconnection of SMTP addresses, Blocking or unblocking of users in the GAL and reconnection of SIP addresses for mobile devices. Servicing Server and Customer bugs in Product Studio in a 24/7 atmosphere, my duties were performed during the graveyard shift with only 2 employees on shift duty. This was a production environment with world wide coverage. The main tools used were the Exchange Shell and the Exchange Management Console; the Exchange Shell utilized the snap-in for Power Shell for fast and easy changes. Other duties included standard Windows updates and maintenance for Windows Server 2003 and 2008, also running SQL 2005 scripts for reports and DNS configurations. I used SCOM to locate Servers in distress in multiple domains in Europe, Asia and the USA to perform service and escalate issues. I used Hyper-V to deploy new Virtual Images to test platforms with plugin’s as per request. I have been working with IIS since it’s inception with Windows 2000 and use it on a regular basis for Web Farms and Maintenance, It was a main product on MSN and also on Microsoft Online Services and am very proficient in its services.

Environment: XML, HTML, IIS, SQL 2005, Exchange 2007, Power Shell Script with Exchange Snap-in, Win2k3 R2 and Win2K8.

Confidential

Live Site Systems Engineer

Responsibilities:

My responsibilities were to support the Test or Developer, Pre-Production and Production Environments side of MSN. Typically, this was a Request for Change or RFC on any one of the 3 for mentioned platforms. This included the back-up of SQL DB’s and a redundancy of live data from pre-production and production environments and information. I was also to train the Chinese contingents on their 1st level of understanding of the RFC’s and how to complete the process. I also completed the recruiting of key personal to several positions of the US contingent staff.

Environment: XML, HTML, IIS, SQL 2005, SQL2k8, Win2k3 R2 and Win2K8.

Confidential

XBOX Senior Test Engineer / Lab Manager

Responsibilities:

My responsibilities included the support for the Microsoft Entertainment and Devices Division. This would include lab management, network planning and deployment from patch panels to corporate Cisco switches. I also spearheaded the organization of the communications for all lab stakeholders to synchronize central services needs. Maintain multiple domains that directly effected factories in China, Mexico and the Czech Republic. Other duties would include reverse engineering of an imaging process for multiple test units for XBOX, Konnect and Surface utilizing WinPE and ImageX.

Environment: XML, VBS, IIS, WinPE, Magic ISO, HTML, Hyper-V, SQL 2005 and Win2K8.

Confidential

Senior Test Engineer

Responsibilities:

My responsibilities included the support for the Online Commerce Platform Group in performance testing. Hyper-V images were used to emulate real-time topologies for MetraTech services. This would include Front End, SQL 2008, Activity, Billing, Payment, UI and Crystal Report Servers to execute Perf Tests and get results to measure against production vs. test environment results and predictions.

Environment: XML, VBS, T-SQL, HTML, IIS, ASP.Net, Hyper-V, SQL 2005 and 2008.

Confidential

Systems Engineer

Responsibilities:

My responsibilities included the support for Gate Keeper / Build Tracker, a build process that included the installation of a Windows 7 O/S on Mobile devices with applications and testing of Windows Mobile 7 on multiple hardware platforms. Responsibilities also included the support of users, partners and stakeholders of the Internal Systems for the Windows Mobile Team. This includes design, development, testing and deployment of internal web applications using XML, VBS, HTML, T-SQL and ASP.Net. The ultimate goal was to create an automated process to generate reports and configure internal systems for automated test passes. Responsibilities also included the installation, configuration, management, troubleshooting of more than 200 Windows Servers up, and including Windows Server 2008.

Environment: XML, VBS, T-SQL, HTML, IIS, ASP.Net, PowerShell, SQL 2005 and SQL 2008.

Confidential

Software Test Engineer in Test 3

Responsibilities:

My responsibilities included the support for the Office Communications Sever 2007 Group on the Sustained Engineering Team. We triage bugs on a daily basis and repro on multiple topologies for either Standard or Enterprise LCS2007. I examine code to look for issues with Networking, Protocols, Operating Systems and Plug-ins. I used UIP for my imaging process and maintain all the systems within my topologies. I used Product Studio and Windows Testing Tool, (WTT), as a bug reporting and comprehensive testing tools. The topologies included either Parent or Parent and Child Domain Controllers; the servers inside the domain to support LCS2007 were SQL 2008 and Exchange 2007. I was responsible for the installation and configuration of both products including the setup of mailboxes that corresponded to LCS 2007 and monitor mail transfers from clients in and outside the firewall of the domains.

Environment: XML, C#, Batch and VB Scripting, Domain Controllers both Parent and Child, Active Directory, Exchange Server 2007, Edge Proxy, Mediation and Archiving Servers, SQL Server 2005 and Windows Testing Tool (WTT).

Confidential

Software Test Engineer in Test 2 / Swing Shift Lab Manager

Responsibilities:

My responsibilities included the support of the Chinese Test Team in Shanghai; The installation and support of all hardware and networking for the Visual Basic Team. I maintain all of the systems that are using UIP as an imaging process and clear all Hung and Broken Systems on the Redmond and Private Network. This included using Maddog as a monitoring system for Nightly and Weekly runs. I also took the duties of the Run Manager using Maddog Explorer to configure the ALI and SWAN for the Product Runs going into RTM for Visual Studio 2008. The product runs are from all SKU’s of Visual Basic and all hardware platforms and all current Operating Systems up to and including Windows Server Enterprise 2008.

Environment: Batch and VB Scripting, C#, HTML along with Virtual Server, Virtual PC; Testing and Tracking Tools were Maddog and Maui.

Confidential

Senior Lab Manager / Software Test Engineer

Responsibilities:

My responsibilities included the setup of a testing lab to test the migration of internal, both supported and unsupported applications to Windows XP SP2 and Office 2003. The company has applications that were developed in Excel and Access as a foundation and migrated from Office 97 to Office XP and then to Office 2003. Some of the issues required a complete code review due to the extent differences between the Access / Excel 97- 2002 and Access / Excel 2003. These applications covered the O/S platforms of Windows 2000 Windows, XP SP1, Hp UNIX, Generic UNIX, AS/4000 and RS/6000. The Software Testing was done within 30 to 40 days and included over 500 applications. After the migration I was responsible for writing technical papers to submit to the help desk of the technical issues and solutions so that could be implemented for world wide support.

Confidential

Lab Engineer / Software Test Engineer

Responsibilities:

My responsibilities included testing CD & DVD installs of the Visual Studio SKU’s VSTS, VSTA, VSTT & VSTD on the Priority test levels 1, 2, and 3 while logging the results in Product Studio and the Mad Dog Reporting tool. Other responsibilities included Installing and Maintaining the Lab Machines and help design a roll over of their current machines that are using a Power Quest solution to Universal Imaging Process. I have also negotiated the contract for the refresh of AMD and Confidential Hardware in the Lab.

Environment: C#, HTML

Confidential

Lab Engineer

Responsibilities:

• My contributions helped increase utilization of the lab by 66%, with a subsequent decrease in lab spending from $600K per year to $300K.
• Planned and implemented networking and infrastructure design for a 45-Office, 40,000 sq. ft lab.
• Managed LAN from inbound T3 to networked Cisco 2948/2920’s, to Telesysn switches, to 300 individual room ports.
• Built a 20-Rack Datacenter from the wheels up, including Window’s DC, SQL, IP, DNS, DHCP, ISA, etc.
• Teamed with design and test engineers to create developer beta builds and push these to 150-200 workstations weekly, using Symantec Ghost.
• Managed all lab hardware negotiation through Confidential, Confidential and Confidential .
• Engineered the installation and uptime of three multimedia kiosk’s including 50-disc CD/DVD burners, HP printers and plotters.
• Engineered clustering and 64-bit labs including porting between 32-bit, 64-bit and Unisys.
• Exploited perl scripts to change any port setting in any office from any machine in the building.
• One of few engineers to be granted management of his lab’s OTG corporate cable room.
• Planned, coordinated, and implemented network security measures in order to protect data, software, and hardware.
• Conferred with network users to solve existing system problems.
• Diagnosed hardware and software problems, and replaced defective components.
• Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Monitored network performance to determine needed adjustments and to determine where changes will need to be made in the future.
• Operated master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use.
• Performed data backups and disaster recovery operations.
• Performed routine network startup and shutdown procedures, and maintaining control records.
• Recommended changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
• Locked-down security cross-lab including ISA for the Internet, Cisco port level LAN security, machine level including password-setting on Windows accounts and physical security, including cipher locks on all office doors.

Environment: VB Scripting, HTML, Perl, UNIX (Free BSD and Red Hat), Domain Controllers, Active X, Active Directory, DHCP, Clustering, Virtual PC and Storage Technologies from Confidential, Confidential and Unisys.

Confidential

Lab Engineer

Responsibilities:

• Responsibilities included maintaining an 18 room Lab in building 20 for customer labs. Responsible for the build out of the Isolated Network referred to as SYS-DEVLAB. This was a one way trusted domain with Redmond built on NT4 Technology. It contained the DC, DHCP, Proxy 2.0, Products and Public Servers.
• Other responsibilities included working directly with the SDE’s to build and image out the machines for weekly labs and assisted in the debugging of driver labs. In the year 2000 I was responsible for the build out and design of the Labs Network and info-structure to include the future expansion of the full building.

Confidential

Technical Engineer

Responsibilities:

• Responsibilities included the installation of a HP-K220 with a redundant array to be used for the reception of ALEC and CLEC 911 NENA 232 byte and 512 Byte records and processed to make sure that they were compliant with the national standards under the NENA guidelines.
• Responsibilities also included contacting the companies that transfer records and help them correct records by trial and error until they were ready to go live. Records were then transferred from the HP-K220 to the Tandem Mainframe; customers could then transfer new documents directly to the Tandem.
• Assisted in the roll over from Novell Netware and Lotus Notes to Windows NT and Microsoft Exchange for the internal networking of the company.
• Assisted in the setup of the DMZ for the company, where UNIX Based systems would use the T1 interface of the company hosting Web Servers between the two Firewalls and passing through to the Corporate Network.

Confidential

BackOffice Test Lab Engineer / Software Test Engineer

Responsibilities:

• Responsibilities included all BackOffice Testing and Documentation to make sure customer’s products complied with Windows NT Standards. Designed and implemented multiple system and network configurations for the purpose of Client testing that would included the following SNA, SMS, SQL and Exchange.
• We were able to test over 300 applications worldwide and document their passing or failing within a 12 month period.