SUMMARY:

• Intelligent employee with over 20 years experience with networking, system administration and customer support.
• Hardware, software, mission critical application support and superior customer support.
• Self - motivated team player that takes ownership of tasks, pays close attention to detail and quickly learns new technologies.

TECHNICAL SKILLS:

Operating Systems: Windows 7&8, Windows 2003/2008,2012 Server, MS Exchange Cisco, VPN, Firewall, Linux, Citrix, APPLE, VMWare

Networks: TCP/IP, DNS, DHCP, WINS, AppleTalk, Active Directory, Cisco, VOIP, Ethernet

Databases: MS-SQL 2005, 2008 & 2012, Microsoft Access, MYSql, T-SQL, Oracle 11g - including maintenance, optimization and patching, Splunk

Programming: Visual Basic, DOS Scripting, Power Shell, Perl, BASH, Chef, XML, Python

Internet Components: IIS 6-8-10, XML, ASP, .Net, SMS, Apache

Miscellaneous: ITIL, MS ADS, Performance Monitoring, Troubleshooting, Confidential, IBM/Lenovo, Dell, Web Trends, Change Management, Change Processing, Salesforce, Analytics, RCA, Research, Data Rack Buildout, Telecommunications, datacoms, Jenkins, GITHub, Confluence, Rally, Jira

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

Infrastructure Engineering Manager

Responsibilities:

• Splunk Application configuration / installation in the Prod/DEV/Test environment
• Works with all infrastructure teams in executing security policy and procedure
• Collaborating with other teams to validate High Availability / Disaster Recovery related functionality
• Installs, configures and administer network/system hardware and software in accordance with best practices and security standards
• Work with Configuration Tools (e.g. chef, puppet) for Deployment Systems
• Create Daily/Weekly/Monthly reports for all separate systems for users and management
• Managing junior and future personnel to form Design and Engineering Project
• Provide project management and guidance for all new equipment and configurations

Confidential, Melbourne, FL

QE - Disaster Recovery - Systems Administrator - Lab Support - Software Testing

Responsibilities:

• Application configuration / installation in the DEV/Test environment - System Administration
• Validation testing of Installation / Configuration - System Administration
• Collaborating with the test team to validate High Availability / Disaster Recovery related functionality
• Work with Configuration Tools (e.g. chef, puppet)
• Networking Configuration and VMWare / WebSphere / Wireshark / SNMP / Confidential Operations Manager and testing - Apache, tomcat, nginx, DDS, dhcp, ipsec - Patching and Firewalls
• Working exclusively with Linux Redhat 7 / jboss / Python scripting
• SDLC Testing through Confidential Application LifeCycle Management (ALM), Confluence, GIT, Jenkins, Splunk, Agile, Jira, GIT, Rally, Salesforce
• Setup / Configuration on monitoring system Zabbbix and New Relic
• Software Application Testing / UAT - Worked with PTC XML signaling from Train, to Controller, to Dispatch. Tested all messages and message types with both manual and automated testing.

Confidential, Littleton, MA

Technical Specialist - Network

Responsibilities:

• Work with customers to install and upgrade clients network equipment and configuration for Disaster Recovery drills
• Design and maintain documentation pertaining to network diagrams and equipment
• Maintained Change Management and Change Process for network and servers
• Provide expertise for IT infrastructure (e.g. servers, network), application infrastructure (e.g. SAP), and related services (e.g. Business Continuity) throughout the lifecycle of a deal in accordance with contractually established terms and conditions and established technical standards.
• Provides IT infrastructure and/or application infrastructure lifecycle technical support, including planning, project management, installation, on-going management/monitoring/troubleshooting, and de-installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).
• Applies specialized knowledge to conceptualize, design, develop, unit-test, configure, and implement portions of new or enhanced (upgrades or conversions) business and technical software solutions through application of appropriate standard software development life cycle methodologies and processes. Also worked with Camera Management Systems

Confidential, New York, NY

Change Control Management Consultant

Responsibilities:

• Management & Support for the Day-to-Day Maintenance, and Change Control Operations for Confidential Network Infrastructure: Data Center Regions = AMRS-LATAM / EMEA / APAC
• Following the ITILv3 / ITSM Framework & Compliance for (Change/Release/Incident and Problem Management), ensuring that proper procedures are followed for the Creation / Implementation / UAT Confirmation / Closure of ALL Client RFCs & MACs:
• Responsible to support GNAM / CSSC (Cyber Security) Centers, Vendors and Bank Internal Technology Teams (GNIS, GBAM, GWIM, etc.) for BREAK-FIX, INCIDENT & BAU issues concerning the Bank’s Infrastructure, while ensuring Service Level Agreements are meet…
• Strict adherence to Banking Governance of 99% High Availability/Uptime for Security Services Network on technologies of Proxy (Bluecoat, Sun Solaris, Netcache) - Load Balancers (F5/LTM/GTM/3DNS, Citrix Netscalers) - DDI / DNS / DHCP / INS IPAM / VitalQIP - IDS/IPS (Guardium, Vontu, Fireeye, Radware, AppviewX).
• Attend TRBs & CABs (Technology Review & Change/Incident Advisory Boards) with multiple LOBs (Lines Of Business Partners) for review of various change types: Prod/Pre-Prod (Dev/QA/UAT-CIT-SIT)
• Own E2E Process of Planning, Peer Reviews, Scheduling, Implementation/Validation and Customer Communication(s), while analyzing the Scope/Technology/Architecture of received Customer RFCs & MACs of the following types: Brand Reputational Risk/Audit Compliance/Contractual…
• Using multiple Ticketing & SharePoint Systems REMEDY-ITSM (IT Service Mgmnt) / MAXIMO / TechDirect / eConnect / ROARS, ensuring that changes are accurately recorded, scheduled, and controlled, while meeting and/or exceeding Client SLA Expectations.

Confidential, Concord, MA

Senior Technical Support Engineer

Responsibilities:

• Work with customers to install and upgrade my clients software and 3rd party database management systems
• Troubleshoot installation issues
• Collaborate with other members of the professional services team to further refine the deployment/upgrade process
• Manage incoming customer support questions and issues through the complete life cycle through closure
• Worked with Change Management to ensure system stability
• Work with customers and internal resources to research, diagnose and resolve customer issues
• Participate in sales calls with prospective customers’ IT organizations to discuss technical specs for the product and answer technical questions as it relates to the implementation and support of products

Confidential, Somerville,MA

Senior Systems Engineer

Responsibilities:

• Assist with installation of new Windows / Linux systems for maximum uptime and throughput.
• Build, connect and maintain Dell, Confidential, Cisco servers, blades, VM and networking components
• Provision services according to client specifications
• Maintained NimSoft server and bandwidth Monitoring
• Help administer server and applications including DNS, E-Mail, IIS-6&8, SQL, DHCP, etc
• Monitor, diagnose and resolve network issues
• Maintain and update Change Management & Change Processing
• Planned and performed several off hour maintenance windows
• Apply security updates to servers
• Troubleshoot application-accessibility and related problems
• Exchange 2003 - Exchange 2010 in a lab environment testing to deploy to production
• Rack Buildout / Data Center per customer requests or engineering drawing
• Datacom electrical and Physical installations
• Worked closely with Camera Management Systems

Confidential, Maynard, MA

Senior Systems Engineer

Responsibilities:

• Configured Windows / Linux systems for maximum uptime and throughput, including IIS
• Constructed documentation for the installation hardware systems
• Created and maintain Disaster Recovery program for the Windows/Linux systems
• Ensured that Change Management was met for the DoubleClick platform
• Created and implemented datacenter migration plan and budget
• Planned and performed several off hour maintenance windows
• Able to hold several projects to strict dates and guidelines through Project Management
• Created and implemented VB, Dos or Power Shell scripting to perform daily tasks or needed function
• Created and implemented MSSQL, Oracle or MySql scripts to gather needed information as needed
• Oracle Database main - including optimization and patching

Confidential, Waltham, MA

Senior Systems Administrator / IT Manager

Responsibilities:

• Restructured network infrastructure, routing, servers, IIS, IP-Phones and Active Directory.
• Implemented Documentation repository for company, ITIL and COBIT
• Establish system documentation, mission critical backup plan, and point-of-contact list.
• Created and maintain the company’s Disaster Recovery program.
• Designed and implemented the entire IT Department, including documentation, change management and help desk along with new CRM platform.
• Constructed a 3 year planned technology Life Cycle Management System Rotation.
• Constructed a development lab systems using VMWare to accommodate different Operating Systems and configurations.
• Implemented a new Microsoft Exchange 2003 Mail system utilizing RPC-over-HTTP.
• Rack build out / Data Center Installation
• Installed, Configured and Maintained VOIP Telecomm system for Office

Confidential, Woburn, MA

NT Administrator

Responsibilities:

• Implemented a scheduled maintenance process to ensure system integrity including patch management.
• Performed complete new builds on Intel based hardware.
• Created a QA lab environment to set up specific test scenarios to emulate and troubleshoot production issues.
• Established an Automated Deployment Service in an Active Directory to deploy system images for all production systems.
• Collaborated on a Disaster Recovery Plan for complete site and individual systems.
• Provided detailed technical documentation for critical situation event management.
• Designed, implemented and maintained a web statistic system to reduce report generation by 50 percent.
• Created a training program to increase team productivity.
• Datacom electrical and physical installations

Operations Support Specialist

Responsibilities:

• Streamlined system configuration, monitoring and upgrades resulting in a 50 percent jump in productivity.
• Configured all Intel based hardware. Install OS, patches and maintain QA lab environment.
• Created, maintained and deployed system images for all middle-tier systems, for both pre and postproduction.
• Provided 24x7x365 support on all production servers.
• Provided Root Cause Analysis of production issues and the appropriate resolution of the same through cross-functional implementation.
• Provide OS and application level monitoring, system analysis and tuning.
• Trained other engineers in the understanding of new technologies.

Confidential, Bedford, MA

Connectivity Specialist

Responsibilities:

• Performed remote diagnostics via modem into network to resolve conflicts with in the UNIX system.
• Beta testing for software on three separate platforms.
• Maintain a bug reporting system.
• Wrote and maintained on-going divisional briefings of equipment updates.
• Maintained the highest degree of professionalism while achieving the highest call closing numbers of the group.
• Wrote technical/informational documentation.

Confidential, Billerica, MA

Sr Product Support Specialist

Responsibilities:

• In-depth Alpha and Beta testing for software and firmware.
• Reorganized and maintained an updated parts database for entire product line.
• Participated in Engineering Changes of equipment and software.
• Ensured proper training schedules and ability levels for over 50 field technicians.
• In charge of training new personnel on all equipment, both NT and Mac.
• Wrote technical/informational documentation. Provided in-depth training on PrePress software and hardware.
• Installed and configured computers and network systems, including Servers and Workstations in both Mac and Windows platforms.
• Conducted technical support for both internal personnel and external customer.