Professional Experience:

11/2005 - 05/2012 Confidential, Bluffton, SC Worked remotely from home office for 6 + years
QA Analyst/Product Specialist
MMC 20/20 Systems is a leading software provider and systems solutions expert for the Medicare Managed Care Industry which provides customized solutions for success in the management of all Medicare Advantage and Part D members.

• Assisted with all phases of Software Development Life Cycle for the company's web based Medicare Enrollment
• application. Application was written in Oracle PL/SQL with a Java GUI and deployed on a WebSphere application
• server.
• Attended bi-weekly conference calls hosted by Centers for Medicare and Medicaid Services (CMS)
• Involved with each quarterly software planning stage to review and analyze new CMS mandated guidance
• Assisted with the conversion of CMS guidance into system requirements using Borland CaliberRM
• Created detailed test plans and test cases based on system requirements
• Utilized MS Access tools to help convert and create test data sets for test cases
• Automated test cases utilizing Borland Silk Test
• Using both manual test cases and automated test scripts, performed integration testing and full regression
• cycles on each new release candidate in our lab environment
• With each test cycle, created detailed documents to show any issues/bugs discovered
• Validated and tracked the enhancements and bugs using Borland Issue Manager
• Maintained quarterly enhancement/bug list, providing daily status to product management and development team
• At the end of each release cycle assisted clients with User Acceptance Testing by providing test cases and data
• Prepared detailed technical documentation for software Release Guides and full product User Guide updates
• Helped prepare materials and execute WebEx client training sessions after each new release
• Worked with Client Services team to help research and troubleshoot client reported issues using NOVO Help Desk
• ticketing system
• Extensive data research and analysis using Toad for Oracle and SQL queries to assist clients in recreating
• failed production scenarios

02/2005 - 11/2005 Confidential, Greenville, SC
Circuit Designer (Consultant for Nuvox)

• Assisted with a large database conversion for the companies billing department
• Provisioned voice and data services for newly acquired customers by utilizing original blueprints and configurations to provide the correct configuration
• Extensive VPN, DSL, VoIP, and ISDN configuration

06/2002 - 02/2005 Confidential Jackson, NJ
Small Business Owner/Engineer/Technician On-Site recording studio

• Extensive electronics troubleshooting and repair
• Extensive hands-on MAC and PC configuration and troubleshooting
• Configuration of Networked Storage Systems using SAN technology
• Working with latest multimedia hardware and software
• Set-up and maintenance of state of the art digital recording equipment
• Web-site design and implementation
• Utilizing the latest CD and DVD creation, authoring, and mastering software
• Installation and configuration of several professional audio and video editing software packages (Pro-Tools, Digital Performer, Acid, Nuendo, DVD Studio Pro)

06/2000 - 03/2002 Confidential, Jersey City, NJ
Project Manager/System Administrator (6/00-3/02)

• Managed a team of NT administrators
• Preparing and configuring NT Server base-builds for Development, QA and Production
• Extensive hands on NT administration, network configuration, hardware configuration
• Install,configure, and support Win 2000 IIS, SQL7, and Vignette Story ServerInstall,configure, and support
• Prepare documentation for base-build installation and configuration procedures
• Designed network architecture diagrams to prepare for future upgrades and expansion
• Extensive hands on Web Site administration, development, deployment, and troubleshooting
• Virus protection updates on production servers and workstations
• Responsible for backup archiving 30+ users workstations
• Generate regional reports for Web Site traffic statistics using WebTrends software
• Prepare documentation for base-build installation and configuration procedures
• Packaged CMA (Content Management Application) for use by other development teams within the firm
• Support daily and weekly batch jobs between production databases and Mainframes
• Designed and built new lab facility for staging and test environments

Project Manager/Quality Assurance Analyst (3/00-6/00)
Managed a team of analysts responsible for end-to-end testing of the Merrill Lynch Worldwide Portal

• Prepared test bed environment
• Prepared complete project plan including master test plan, test case scenarios, and web-based bug tracking
• system
• Utilized a combination of Mercury Interactive LoadRunner, WinRunner, and NT Performance Monitor for
• analyzing Load and Stress test results
• Tested link validation and availability using Microsoft Site Server 3.0
• Established good working relationship with development team through daily status calls and code reviews
• Assisted development team with User Acceptance Testing as well as Unit Testing
• Assisted development team with staging solution for transferring new builds from QA to production servers

08/1999 - 03/2000 Confidential, Middletown, NJ
System Administrator/Consultant

• Maintained and administered several HP-9000 development servers for a global telecommunications project
• Extensive hands on experience with HP-UX 10.x and 11.x
• Extensive hands on experience with Solaris 2.x
• Responsible for user access, network connectivity, backup and recovery, file system management, application installations and workstation support
• Administered and maintained a small Windows NT domain for the department
• Developed a FAQ web site for the project and the department

05/1998 - 08/1999 Confidential, Jersey City, NJ
Quality Assurance Analyst

• Extensive hands on work with NT including architecture development, registry configuration, share level and
• directory level security, roaming profiles, and NT Server administration
• Solely responsible for testing the Merrill Lynch Online International platform. Installation, documentation, network
• configuration, backups, fail-over procedures, disaster recovery, Y2K compliance, and security issues were all part
• of testing. Client side testing included all web-based applications (HTML, ASP, ODBC, COM, J-Scripts) as well as
• the Merrill Lynch Online International client CD which was issued to clients worldwide.
• Additional responsibilities included testing several client/server platforms that were used internally to
• International branch offices. These platforms consisted of an NT print server, 2 SNA servers, live market data feeds (Reuters), an application server running SMS and Seagate WinInstall, and NT4.0 Workstations running PCM
• Hands on experience with automated test tools including Segue server and Mercury Interactive WinRunner and
• LoadRunner. Test scripts and cases are written for network performance, application compatibility and functionality, Y2K compliance and local machine performance.
• Tested and approved the corporate wide upgrade of all SNA 2.11servers to SNA 4.0 servers
• Developed QA department web site for posting test scripts, test results, department information, and online Documentation

09/1996 - 05/1998 Confidential, West Long Branch, NJ
System Administrator/ Consultant

• Assisted with theadministration of an Enterprise Network Management System with over 5000 nodes
• Remotely maintained six HP-9000 K/420 machines running HP-UX 10.10. These machines integrated HP-
• OpenView 4.01, Oracle 7.3.2, Gensym G-2, Remedy's Action Request Server, Cisco-Works, and Bay Networks Optivity software
• Provisioned voice-mail boxes on over 100 production Boston Technology platforms. Provisioning included multi line
• hunt group numbers, T-1 spans, messaging prompts, and all network connectivity
• Developed and maintained trouble-ticket database for operations center using Remedy Action Request Server.
• Assisted the administration of two Netscape Enterprise Web Servers running Solaris 2.5 on SUN ULTRAII Servers
• Administer and maintained an NT 4.0 Exchange Server for the operations center LAN
• Assisted local Bells and Confidential onsite workforce in trouble shooting voice and data circuits
• Hands on configuration of Cisco routers, Bay Networks hubs (terminal servers), Cabletron hubs, and Paradyne CSU/DSUs. Configured SNMP on all nodes in the network
• Created several presentations for training newly hired staff on the call flow of the data center, network architecture, and submitting trouble ticket

01/1994 - 09/1996 Confidential, Lakewood, NJ
Systems Engineer Integration of servers and workstations running DOS, Windows 95, NT, SCO UNIX, and Novell. Responsible for quality control of all completed systems. Analyze various multi-user scenarios for technical-support department. Also managed Internet connections and maintained Web-Site. Extensive PC troubleshooting and upgrading experience

10/1992 - 01/1994 Confidential, Edison, NJ
System Integration/ Repair Technician Extensive hands-on hardware experience. Integrated turnkey servers for the hospitality industry. Installed and configured in house developed software onto an SCO UNIX platform and tested all attached peripherals. Refurbished and tested SCO UNIX servers, Wyse terminals, and OKI Data printers.

Technical Education:

Confidential Completed 450 hour course on Audio Recording. Worked with state of the art analog and digital recording equipment.
Graduated: 06/26/03
Confidential Completed seven days of training at Confidential on the overall software development policies and procedures. The course focused on source management and version control. Received certificate.12/16/99
Confidential Completed five-day course at a Hewlett Packard training facility. The class focused on file systems, security issues, HP hardware and software, and basic administration of HP servers. Received certificate.9/21/97

Confidential Completed five-day course on administering the Action Request System software. The course focused on developing a trouble ticket database, and implementing custom escalation's filters, and menus associated with the trouble tickets. Received certificate.5/5/97
ConfidentialCompleted five-day course at a Hewlett Packard training facility where they concentrated on the basic administration of HP Openview. Received certificate.2/5/97
ConfidentialCompleted five-day course at the Boston Technology training facility. The course was a hands-on overview of the Boston Technology Access NP Voicemail System. Received certificate.1/20/97
Confidential Completed 60-hour course on, Supporting Windows NT Server and Windows NT Workstation. Received certificate of excellence from Microsoft and Tech Data.8/30/96
ConfidentialCompleted extensive training course on trouble shooting and repairing PCs. Received certificate.7/14/96
Confidential Attended evening classes for two years in pursuit of a degree in ComputerScience.1991-1992