SUMMARY:

• Over 15 years of hands on experience in Operations, Customer Relations, Business requirements, system analysis, Quality Assurance, UAT, web based N - tier and client/server applications in the Insurance, Real Estate Resource management, Gaming, Financial Services and retail industries.
• Highly adept in use of HP Quality Center, MS Office, Access, Web & desktop tools and have a good understanding of other software such as VB, Oracle, SQL, .NET, Unix etc.
• A thorough understanding of the “Waterfall” and “Agile” methodologies of software development.
• Proficient in all types of manual testing such as Web & User interface Testing, Black Box & Functional Testing, Boundary level Testing, Data driven testing, Performance testing, Regression testing, User Acceptance testing, cross-browser testing and Integration testing.
• Experienced in writing complex test cases, building regression suites, defect Logging, Tracking, Resolution & Reporting via HP Quality Center and incorporating changes within documentation.
• Exposure to automated testing tools like QTP and LoadRunner.
• Possess an innate ability for clear written and oral expression of ideas and concepts with eagerness to listen and absorb new ideas and technological advances quickly.
• Excellent communication skills.
• Excellent people skills coupled with a driving desire to satisfy ‘the customer’ by putting out the best product possible.

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PROFESSIONAL EXPERIENCE:

Confidential, Thomasville, GA

Sr. Quality Assurance Analyst

Responsibilities:

• Confidential are the makers of famous brands of bread Such as “ Nature’s Own ” and “ Sunbeam” amongst others and several cake products that sell under the well-known “ TASTYKAKE ” label. The Company relies heavily on its ‘mobility’ devices supplied mainly by Confidential that are used by their Plants, Bakeries and Distributors.
• The Company has hundreds of Distributors that use Motorola Handheld devices with an AFS application, to enable them to keep constant running inventory, receive ‘forecasted orders’ from corporate IT department, keep a count of stale and damaged items, print invoices on portable printers and a host of other functions.
• The AFS application that resides on these devices is tested daily by running several ‘simulated routes’ and syncing uploads from and downloads to and from the devices. In addition, testing is also done for back-end interface with the thin client that further integrates with SAP systems.
• Regression testing is carried out for any major service-pack updates as well as for certain change control events.
• The company is in the process of bringing in ‘automation’ to their testing environment and is weighing various products in the market. They are currently trying out “M-eux Device Manager” by “Jamo Solutions” to provide the interface between HP UFT/QTP and their mobile devices.

Confidential, Atlanta, GA

Mobile Application Tester

Responsibilities:

• Engaged in the testing of a mobile application called “ Confidential ” supported currently on all Android devices.
• Confidential is a mobile interaction platform that helps users manage and share their daily information needs by leveraging cloud storage. This Mobile application offers productivity features and sharing and collaboration with context sensitive recommendations.
• Version 2.0 of Confidential is undergoing features/functional enhancements and several UI/UX enhancements.
• Testing was done on an ongoing basis as new features and functionality were added and new UI/UX enhancements are made. All defects were logged and followed to resolution within “ZOHO BugTracker” .
• The project was being administered and executed via a geographically diverse team (including off-shore) - Development team in Hyderabad, India; UI/UX team in Bangalore, India, Production Management in Atlanta, GA, and testing team is spread out over USA. Interaction between teams occurred in a ‘chat’ environment. Project was slated to end in September 2014.

Confidential, Atlanta, GA

Responsibilities:

• Actively engaged in the investment of Securities and their Derivatives.
• Monitor data-feeds across several time frames, on several trading platforms such as MT4, Forex.com, TC2000, Scottrade Elite and Scottrader.
• Conduct highly complex “Technical Analysis” such as Fibonacci retracements and extensions, Elliot Waves, RSI, Stochastics, MACD, Moving Averages, Accumulation/Distribution, Bollinger Bands etc., with on-board GUI functionality provided on different platforms.
• Back-test various combinations and permutations of several technical indicators for entering positions at the appropriate time.
• Member of DTC Group - A social network of like-minded Traders and investors. Attend weekly meetings and classes to further sharpen my skills in the area of trading and investing.
• Also engaged in part time real estate sales and service.

Confidential, Columbia, SC

Sr. System Test Analyst

Responsibilities:

• Confidential is a widely recognized name in the health care arena as one of the largest health care providers with over 100 million policy holders under it’s umbrella. Besides being a health care insurer, Confidential of South Carolina is also specifically engaged in the business of software development and systems maintenance for outside parties as well as for in-house needs.
• Being part of the RSET (Release Services and Enterprise Testing) team, I started out as a member of the WMS (Workflow management Systems) team and extensively tested several builds of the “Docfinity” Product Application that supported the complex workflow needs of major clients such as Healthnet and Trailblazer. This involved testing on Host (CICS), Non-Host, Cross-Browser and Desktop Application for corporate HRIS and Healthcare Insurance-affiliated project activities, Using IBM OnDemand32 DocFinity 9 & 10 (Content Management Workflow Application) & Enhanced Seamless Search Applications.
• Entrusted with testing of the VRU functions of the Telephony systems for various business lines. Mentored two new testers while testing for VRU. Received accolades from SME and superiors for uncovering defects that had gone unnoticed for a number of years.
• Having obtained the top Government security C-2 clearance, I was then made a member of the my TRICAREsecure.com web testing team. This is a web application that is used by thousands of DOD (Department of Defense) personnel including Veterans (“Beneficiaries"), Institutional and Professional providers (“Providers”), “Government Agents” and “Prime Contractors”.
• The application is heavily tested on an ongoing basis for maintenance purposes as well as for change controls, break-fixes software updates, JAVA upgrades etc. This included testing on HOST (Big IP/3270 screen) for INFOrms creation in the correct buckets and in the correct Screen formats.
• Heavily involved with different efforts for the implementation/conversion of new HIPAA 5010 guidelines and requirements and the various changes to web.
• Testing for “Claims” submission/processing (including ‘XPressClaim’) by Institutional and Professional constituents was a major, high-impact testing effort that was undertaken during conversion of new HIPAA 5010 guidelines and was successfully completed.
• Engaged in the creation and testing of the 8-stage “Portal” effort for TRICARE.
• Was lead Test Analyst and successfully completed end-to-end testing for the “mobile version” of my TRICARE.com on the iOS and Android platforms.
• Used HP Quality Center V.10 extensively for Developing test matrices for complete regression testing and specific efforts. All defects were also logged in Quality Center.
• Used HP Quality Center V.10 extensively for opening, tracking, retesting and resolving defects.
• Took part in “Sunday night validation” for myTRICARE production validation. Executed myTRICARE scripts in QTP (Quick Test Professional) and resolved failures with support staff. Also mentored other testers on rotation schedule for “Sunday night validation”.
• Regularly attended various JADs and Static Reviews for various projects and efforts.
• Coordinated testing efforts with Team Leads, Test Designers, Developers and Project Leaders for ensuring end-to-end test coverage of the business requirements based on Scope and Design documents, Test Plans, wire frames and storyboards.
• Prepared “Defect Analysis” reports for presentation before the CIO.
• Assigned ad hoc testing duties such as testing the new version of HP Quality Center before bringing it online, Base Desktops, BlueNotes conversion project, ongoing application smoke tests etc.

Environment: (OS) Novell NT, CMOD, Win XP, Linux, IE 10.0, Firefox, Safari, web Sphere, Web Services, Web Logic, J-Run, IIS, Object Store (Database).

Confidential, Atlanta, GA

BA/QA/Consultant

Responsibilities:

• Must Sell Reality seamlessly integrated their workflow with national leaders in the Real Estate business like RealEC and LSI. I was part of the team that was responsible for integrating and testing the process flow between the Desktop application of Must Sell with LSI and RealEC websites.
• Testing the customized version of the application called ELS (Electronic Lender Services), which is used for automating the Credit Check, Appraisal, Title Insurance, Escrow, Recording, Doc Signing and other services provided by LSI.
• Gathering of requirements, writing and execution of Test Plans and Test cases for testing the Direct Integrations into ELS, as also creating, tracking and resolving bugs in HP Quality Center.
• Helped in the testing of Data integrity and Web Services.
• Member of team working on adding new features and functionality to the customized GUI.
• Responsible for re-creating, testing and resolving production errors for Escrow, Document Signing and Recording that are reported by other agents.
• Mentoring junior/new members of the QA and the UAT team, as required.

Environment: Legacy, .NET, client/server and web-based technologies, Windows XP, MS office.

Confidential, Atlanta, GA

Consultant

Responsibilities:

• Helped and Trained agents in using the Proprietary software to List and sell residential and commercial real estate.
• Part of the team that tested and reported bugs in the Confidential software
• Worked with banks and other lenders to facilitate the loan process by using the automated Loan Origination System.
• As a SME, provided banks with Signing services and BPOs (Broker’s Price Opinion) on commercial real estate properties.
• Also listed and sold residential and commercial real estate.

Environment: Web based Proprietary Software, Windows 2000, SQL Server and MS Office.

Confidential, Jackpot, NV

Business/Operations Analyst

Responsibilities:

• Reported directly to the Director of Finance and the General Manager.
• Successfully designed, implemented and tested ‘Overtime Target Analysis’, ‘Coupon Redemption Report’ and ‘Pit Utilization Report’ as management tools to monitor labor and direct marketing costs.
• Designed and tested the first automated system of ‘coupon tracking’ to measure direct marketing efforts of the company.
• Conducted payroll data extraction from AS400 system to readable format like Excel spread sheets.
• Extensively used Access, Excel and Word to create Reports, charts and other spreadsheets for the Executive Committee.
• Launched several new analyses that resulted in reduced overtime from 6% to 4% and a total savings of 2% in annual payroll.
• Conducted time and motion studies for optimal employee performance in core cashier areas.
• Authored and compiled detailed reports on the inner workings of the various functional departments. These were later adopted by Human Resources as study material for interns and new hires.
• Inducted into the MOD (Manager on Duty) program within three months of joining.

Environment: Windows NT, VB, SQL Server and MS Office.