Software Tester Resume

SUMMARY OF QUALIFICATIONS

Certifications:
A+, Project+, Security+
Microsoft Certified Technology Specialist, Microsoft Certified Professional
CIW Web Specialist, CIW Database Specialist, CIW Perl Fundamentals
Oracle Java 6 Programmer Certified Professional
Programming Languages: Java, SQL, PERL
12 years cumulative computer technology experience in industry and academia, as a helpdesk specialist, software tester, as a founding associate of a digital multimedia production company and a computer service/repair company.
Highly customer service oriented with superb analytical, troubleshooting, communication and presentation skills both oral and written.
Excellent time management skills and ability to focus on several projects concurrently.
Highly proficient in Microsoft Windows XP/Vista/7, as well as Microsoft Office Suite, working knowledge of Exchange, Project, Visio, Access. Some experience with MAC products.
Implemented problem ticket/defect tracking system, trained co-workers and producedweekly and monthly status and performance tracking reports.
Requirements Retrieval, Use/Test Case Development, HP Quick Test Pro, SpiraTest, VMWare, working knowledgeof Software Development Life Cycle.
Capable and comfortable working independently or in a team environment.
Leadership roles in creation and execution of QA and testing processes, strategies and plans, bug documentation and user acceptance.

CAREER PATH

Confidential, Baltimore MD 1/2005 - Present
PC Technician (Self Employed)

Onsite/remote triage, troubleshooting and repair of common PC issues: virus/malware removal, network configuration, hardware/software install, etc.
Customer software training & support

Confidential, White Marsh, MD 2/2003-2/2009
Software Tester/Analyst

Analyze business requirements to design strategies for quality assurance, validation, implementation, and maintenance activities for all projects.
Mentored team members in their assignments to assure timely delivery of quality finished projects.
Documented and maintained solutions for the integration and testing of company developed components, elements, systems and sub systems.
Provided test and upkeep of a remote connectivity desktop software.
Conductedcompatibility assurance of various I/O and generic hardware devices.
Provided Engineering Customer Support.
Built and managed a software lab used to simulate faulty conditions reported from customers and field contractors with 300 LON and SNMP devices networked over DHCP on a LAN.
Presents project issues to supervisor and team members.
Liaised between District Sales Companies, business clients, stakeholders and Product Development team in determining future enhancements to be considered on later versions of firmware across five company-developed products.

Confidential, Hunt Valley, MD 2/2000-2/2003
Monitoring Shift Lead (Helpdesk)

Processed alarms and provided level I/II technical support for multi-company brand energy management controls.
Provided daily reports of alarm counts and potential problematic areas for food retail customers using Microsoft Office tools (Word, Excel, Access).
Setup user accounts for customers to access reports remotely.
Remotely configured energy management controls and peripherals with the use of Citrix VPN
Performed energy audits to several databases for stores consuming excessive amounts of electricity and suggested alternatives to use less energy such asintroducingload shedding schedules.
Supervised 7 employees, provided training for new employees, created shift schedules, developed memos of departmental events andevaluated employee work progress.

EDUCATION/CREDENTIALS

COMMUNITY OUTREACH/NEIGHBORHOOD DEVELOPMENT ACTIVITIES

Confidential 2007-Present

Confidential 2007-Present