ITS QA Analyst Resume

Summary:

Business and Quality Assurance Analyst with over 6 years of experience in areas of business analysis, system design and software analysis in point of sale retail software, email marketing and content management system, customer service agent applications
Experience in conducting Manual and Automated Testing of applications on Windows and Unix Environments (Client-Server and Web applications).
Analyzed System & Functional Specifications, Use Cases, Business Requirements, Business Rules to Prepare Test Strategy, Test Scenario, Identify Test Requirements, Design Test Cases, Test Scripts, Test Data, Test Plans and Execute Test Runs
Experience in using tools such as Quality Center 9.0, Test Director to centrally manage manual and automated scripts
Interacted with developers and product analysts extensively regarding testing status and diagnosing and reproducing production problems.
Strong in Analyzing Business Requirements & Develop comprehensive test specifications & execute them.
Involved in all phases of testing i.e. Unit, Integration, System and User Acceptance Testing.
Experience with maintaining GUI Maps.
Experienced in Business Functional Testing, GUI Testing, Regression Testing, Integration Testing, System Testing, Sanity Testing and Documentation.
Experienced in Reporting and Tracking Defects by using Bug Tracking tool such as Test Director
Knowledge of Access, Oracle, and SQL Server databases
Good communication, issue finding, solving and learning skills
Made Presentations to the software development teams about Software Quality Assurance processes and procedures

TECHNICAL SKILLS:

Testing Tools: Win Runner, Quality Center, Quick Test Pro, Load Runner
Tracking Tools: Test Director, BugZilla,
Languages/GUI tools: Visual Basic, Java, SQL, J2EE
Databases : Oracle, SQL-Server, MS-Access
Script Languages : VBScript, JavaScript, TSL
Web Servers: Web Logic, Web sphere, Java Web Server 2.0
Web Browsers: Internet Explorer, Netscape
Internet/Intranet: HTML, DHTML, ASP, ASP.Net
Platforms : Windows 95 / 98 / NT / 2K / XP, UNIX
Configuration Tools: VSS, MS Front Page

Education:

Bachelors Degree with Distinction in Computer science, Masters in Computer Science.

Professional Summary:

Confidential,Bedford,TX August 2011 – Present
ITS QA Analyst

Project: DFW Airport Administration, DFW Airport,TX
Dallas/Fort Worth International Airport (DFW) is located between the cities of Dallas and Fort Worth, Texas, and is the busiest airport in the U.S. state of Texas. DFW Airport Board is a semi-autonomous body charged with governing DFW International Airport. DFW airport board has approximately 60,000 employees.

• Analyzed requirements and created test cases, test plans and worked in Quality center to log defects.
• Worked in SDLC life cycle.
• Worked on SQL queries for Business Intelligence (BI) reports.
• Actively participated in Project Kick-off meetings

Confidential, Jul 08 – March 2011

JCPENNY, Plano, TX
Lead QA Analyst

J. C. Penney Company, Inc. is one of America\'s leading retailers, operates over 1,100 department stores throughout the United States and Puerto Rico, as well as one of the largest apparel and home furnishing sites on the Internet, jcp.com. Serving more than half of America’s families each year, the jcpenney brand offers a wide array of private, exclusive and national brands.

Analyze business and system requirements, mange development of specifications to create and execute detailed test plans, and verify bug fixes.
Configure test environment and create strategy for product development and certification. Assure test data, schedule automated/manual tests. Approve results documentation and tracking systems updates.
Supervise development of SQL-queries/procedures for database and backend testing.
Writing Test scripts and functions wherever necessary for various units of the business modules
Regularly conducted on-boarding/training sessions for new team members, and provide continued mentoring.

Confidential, March3005 – June 2008

AAA, San Francisco, CA
QA Analyst

AAA Northern California, Nevada and Utah (AAA NCNU), formerly known as the California State Automobile Association (CSAA), is one of the largest motor clubs in the American Automobile Association (AAA) National Federation. As the names states, it serves members in Northern California, Nevada, and Utah.

Developed test cases, recorded test execution results and generated test metrics.
Developed test plans, maintained requirements traceability matrix, compiled test summary data. Analyzed application, system, and security errors. Escalated issues to developers and verified fixes.
Designed test plans and defined cases for functional, integration system, and user acceptance testing.
Attended weekly defect report meetings and presented progress updates.

Environment: Windows 2000, OS/390, Java, XML, ASP, SQL Sever 2000, IIS 5.0, QTP 9.0/8.0, Test Director 8.2, Visio.

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