Professional Summary

• Experienced Coordinator/ Client Consultant with 7 plus years experience who excels at managing projects, collaborating with teams, coordinating events and innovating new concepts to build successful solutions for clients.
• An independent and self-motivated professional with excellent research, customer service and analytical skills, effective verbal and written communication, able to grow positive relationships with clients and colleagues at all organizational levels
• Highly motivated, energetic, dedicated person who thrives in pressure situations and can be accountable during critical times. Takes pride in multi-tasking, being creative and fostering a professional work environment that promotes values committed to excellence.
• Strong Conflict and Resolution skills
• Strong inside sales ability

Skill Summary

Proficient in MS Word, Excel, MS Office 2000, MS Suite Siebel, Share Point, AS400, Home saver, I-Portal, Power Point, Outlook, Lotus Notes, The Applicant Tracking Systems( for HR purposes), Room Wizard Software, Adobe, Access, QuickBooks, Internet Explorer, Account Payable/Receivable, experience in telephone appointment setting, strong closing and follow-up skills

Professional Experience

Confidential,Irving, Texas
Underwriter Consultant/QA Analyst
April 24, 2012 to present

• Reviewing, assessing and reporting on a wide range of work product, quality issues and various tests from accounts that have identified as a special project
• Meeting and exceeding company standards for production quantity, performance quality, timeliness and accuracy of work product reporting
• Restructuring, modifying or loss mitigations of mortgages secured with residential property that qualify under the U. S. Treasury Department Home Affordability Modification Program
  (HAMP)
• Telephonic mediation with Attorneys, Mediators, Judges, and borrowers with defaulted mortgages for equitable solution to avoid foreclosure.
• Preparing formal reports for review; ensuring that documents are consistent and uphold to company and industry guidelines
• Evaluating and ensuring overall loan documents are accurate, complete, and compliant; reviewing of financial statements, credit reports, applicable ratios (i.e. Debt ratios, loan-to-value) and other supporting documentation; using an automated scoring system or traditional underwriting to determine acceptability of moderate requests

Confidential,Farmers Branch, Texas
Mortgage Loan Processor/Default Servicing
April 11, 2011 - Jan. 18, 2012

• Maintained a 100 percentile of Quality Assurance and a level of customer service while providing administrative support to the bank during a critical time and adapting quickly to companies needs while maintaining the highest level of customer service
• Facilitated the resolution of executive customer relations issues for the Office of the CEO and President of Bank of America.
• Effectively worked with 75 to 150 clients to ensure that client’s home retention options were met.
• Representatives, and Senate officials in regards to foreclosures, fraud, bankruptcies, conventional loans, loan modifications, and short sales.
• Examined residential loan documentation for accuracy, debt to income ratio, completeness, and compliance with Bank of America’s line of business.
• Worked extensively in Siebel, AS400, Home saver, loss mitigation, I-portal, Home base, and various applications to analyze and research home loan accounts and aid customers with home retention.
• Verified loan to value ratios, completeness of application information and credit reports.
• Monitored the home loan modification process using Making Home Affordable, Fannie Mae,

Freddie Mac and VA guidelines.

Confidential,Monroe, Louisiana
Teacher
Sept. 15, 2008 – May 28, 2010

• Performed any combination of the following instructional tasks in classroom under the direction and supervision of teaching staff of public elementary school
• Discussed assigned teaching area with classroom teacher to coordinate instructional efforts.
• Planned, prepared, and developed various teaching aids, such as charts and graphs.
• Presented subject matter to students utilizing variety of methods and techniques, such as lectures, discussions, and supervised role play.
• Administered and graded examinations.

Confidential,Monroe, Louisiana
Bank Processor
Oct.3, 2005 - August 8, 2008

• Provided administrative support to the bank during a critical time at their branch and adapted quickly to companies needs while maintaining the highest level of customer service.
• Kept record of negotiable instruments involved in financial institutions
• Handled the tasks of reviewing residential loan application file to verify the completeness of data and meets with the establish standards of the organization
• Gathered all documents required for loan approval and submitted to the investor
• Executed signature functions and provided enrichment for system input
• Assisted the Loan Officers regarding mortgage loans and follow- up with clients to collect all documents necessary to close loans.
• Processed external and internal payoffs for old mortgages and lines of credit
• Informed customers about products and provided them status data
• Uncovered customer needs beyond the immediate transactions and successfully transitioned the customer to the appropriate source
• Ensured the company met tight deadlines by compiling personnel data needed to establish new benefits packages
• Completed several special projects ensuring the merger process ran smoothly
• Made business to business calls

Confidential,Monroe, Louisiana
Fundraiser Coordinator/CSR
June 1, 2004 – August 26, 2005

• Managed sales and marketing campaigns designed to create new, as well as foster existing, corporate sponsor relationships that support MDA\'s mission and services in a fast paced and dynamic work environment.
• Identified new corporate sponsors and maximized fund development opportunities through various business development techniques including cold-calling, following up on warm leads and attending networking events; consistently research ways to create partnerships with local businesses
• Maintained existing relationships by ensuring effective public relations and communication with existing sponsors and families to keep them abreast of existing and upcoming community engagements
• Actively participated in the execution and management of MDA’s fundraising programs including the ability to multi-task, handling logistics and followed through on multiple events/programs at the same time

Education

MA

BA

Diploma