Professional Summary

Around eight years of experience as Quality Analyst with emphasis on Quality Assurance, Manual testing and Performance testing including Performance, Load, Stress, Concurrent, Endurance, Functional and Regression Testing of Client/Server, and Web based applications.

• Proficient in automated testing tools Load Runner, Performance center, Quality center, Test Director, MS Test Manager.
• Good exposure in entire Software Development Life Cycle (SDLC) and Test Life Cycle.
• Strong in analyzing Business Spec\'s, Functionalities.
• Experience in designing Performance Test Plan, Test Scenario’s and Test Scripts using Mercury Interactive Load Runner tool (HP Load Runner).
• Experienced in performing Regression, Integration, System, User Acceptance, Reliability, Compatibility, Performance, Stress, Load, web load and Sanity testing.
• Expertise in writing SQL queries and testing Stored Procedures.
• Extremely involved in managing defect tracking system by Bug Tracking Tools.
• Experience in Web (HTTP/HTML), Web, SAP protocol scripting, single and multi protocol scripting using Load Runner.
• Experience in Monitoring Web Servers and Application Servers such as Microsoft IIS, web logic and Database servers such as SQL Sever and Oracle during Performance test.
• Working knowledge of Banking, Retailing, Finance, Manufacturing, Healthcare, Telecom and Publishing applications.
• Tested various products in multiple operating systems such as Windows, UNIX, and Linux.
• Self-motivated, willing to assume responsibilities, can work independently, lead or work within a team environment.
• Knowledge in understanding of Agile/Scrums methodologies.
• Knowledge on SAS

Skills:
Testing Tools : Load Runner 9.5, Performance Center, Runner, Wily Introscope, SiteScope
Bug Trackers : Quality Center 10.0, Test Director 7.x, PVCS
Programming Languages : VB.Net, C#, ASP, Java, Visual Basic, TSL, SQA Basic, C, C++, COBOL
Databases : SQL Server2000/2005,MS Access,PL/SQL,Oracle R12
Servers : BEA Web Logic, EJB, MS IIS and Apache Web Server
OS/Platforms : UNIX, DOS, Windows 9X/NT/2000/XP/2003
Web Technologies : ASP.Net, HTML, JavaScript, VBScript, FrontPage, Perl Script, UNIX Shell Script
Applications : Ms Office, Ms FrontPage, Ms Project
GUI’s : Developer 2000 (Forms 4.5, Reports 2.5), Visual Basic 6.0, PowerBuilder 5.0
ERP : SAP, PeopleSoft, Siebel

Professional Experience:

Confidential,West Chester, PA
Role: QA Analyst Nov 2011 – till date
Project: OneComcast

Confidential, is web based application which customers (Residential/Business) access to order Comcast services. Services offered by Comcast are
1. Internet
2. Cable
3. Voice
4. Bundles
Confidential,is a one in all portal which will give access to customer to order the bundles, login to their accounts, pay bills and raise service tickets. It is a merger project of ecommerce and Comcast.com. Agile/Scrum based work model with monthly releases.
DDP and CSG developed by Amdocs and CSG are the two major billing systems which store all billing related data depending on the market.

Responsibilities:

• Handled multiple roles as Performance tester and QA tester
• Identified the mission critical business process in the application and analyzed Business Requirements, Functional and Non Functional Specification documents to get a better understanding of the system on both technical and business perspectives.
• Attended requirements gathering meetings analyzed the requirements, and interacted with the business analysts and the developers to understand the business requirements for testing.
• Designed and developed the test cases for various Test Scenarios.
• Design the test data as per the project requirement.
• Extensively created Load runner scripts depends on different business cases, Created different Load runner scenarios depends on work load.
• Modified scripts by Parameterization, correlation, Transaction points, Rendezvous points
• Monitored different Graphs like Transaction Response time and Analyzed Server performance Status, Hits per Second, Throughput, Windows Resources and Database Server Resources etc.
• Used Scheduler to schedule the scenarios for User\'s Ramp up/Ramp down in Load Runner
• Monitored tests for response times and server utilization using PC Wily Introscope
• Prepared the Analysis report for different tests performed using different scenarios.
• Monitored the Windows Resources, Network delays to identify the bottlenecks
• Detected bottlenecks and communicated with the developers to optimizing the code.
• Actively attended daily meetings with fellow testers and other groups to evaluate the progress and performance of the application and worked under tremendous pressure to meet the project deadlines.
• Requirement analysis. Gathering all functional requirements.
• Submitting Data Request For DDP and CSG billers
• Test preparation – Test case development and validation
• Validate the test data received from DM team in SOAP UI ,Comtrac and ACSR applications.
• Build test execution suite
• Extensively involved in Regression, Integration, UAT, system testing and Performance testing for the builds.
• Used HP Quality Center for functional & regression testing for the complete Test management activities
• Test Execution with positive and negative scenarios
• Defect management using Quality Center.
• Defect triage and root cause analysis.

Environment:
Mainframe emulator,.Net, Quality Center 10, Korn Shell/Bash shell, WFM, Amdocs Biller, CSG Biller, UNIX, MS Project, Visio, Power Point, DB2, MS Office, Power Builder, VersionOne.

Confidential,
Role: Performance Analyst June 2010- April 2011
Project: HMH-iBusiness

Confidential,is a publishing company where iBusiness has Ecommerce applications and they are running on web logic 8.1 Application servers. It supports several applications. Every ecommerce site has its own content. In order to sell HMH products on the web, HMH must build a store front where users can browse HMH products, put desired products into shopping cart, and “check out” and pay for the items in shopping cart.

Responsibilities:

• Create performance test plans, scripts and executes performance test scenarios. Develop and maintain scalable, reusable performance test scripts using HP LoadRunner.
• Simulate up to thousand of concurrent users for load scenarios to determine response times and bottlenecks. Monitor resources and collect metrics during the tests in order to determine the impact of load/stress testing on the infrastructure.
• Write, execute and maintain test cases. Perform all aspects of verification, including functional, regression, automation and system testing. Identify, isolate, report and track defects in the defect tracking system .
• Effectively tested the performance of the system to measure the performance of virtual users or transactions is applied to the system
• Performed a Deep Drive Testing Assessment of Performance Testing and gave recommendations based upon customers project test requirements.
• Develops code that reuses subroutines or objects, is well structured, includes sufficient comments, and is easy to maintain. Writes programs, ad hoc queries, and reports. Elevates code into the development, test and production environments on schedule.
• Provides follow up Production support. Performs unit, integration and system testing, Performance testing as required.
• Detected bottlenecks and communicated with the developers to optimizing the code.

Environment: Load Runner9.5, Web (HTTP/HTML) Protocol, windowsXP, HP Quality Center.

Industry: Confidential,
Role: Performance Analyst Jan 2010-June 2010
Project: Confidential,is a publishing company where Houghton Mifflin Shared Intermediary (HMSI) is a tool to facilitate alignment of Houghton Mifflin\'s K-12 content to national, state, and local educational standards. Here\'s how it works: The HMSI Department aligns standards to a carefully designed set of intermediary statements, while participating HMCo divisions align their respective content to the intermediary. The HMSI system then generates editable reports showing alignments between content and standards.

Responsibilities:

• Handled role as Functional and Performance Test Lead
• Involved in all the phases from project kickoff to release sign offs.
• Involved in all the requirement gathering discussions and gathered required Functional Requirements and NFRs.
• Participated in scope identification calls.
• Prepared Test cases, Traversal flows and design the work load model based on production metrics.
• Created positive and negative test scenarios for functional testing
• Test data preparation
• Created various scenarios which include, load test, peak volume test, endurance and scalability.
• Designed test scripts using VU Gen.
• Monitored tests for response times and server utilization using PC Wily Introscope.
• Monitored all important counters like CPU, Memory, Garbage Collection, Threads, and Connections etc.
• Conducting all the functional, Load and long run Tests
• Defect tracking and management using QC. Modified scripts and passed dynamic values using Parameterization and correlation.
• Enhanced Virtual user scripts by Parameterization, Transaction points, Rendezvous points and various Load runner web functions and C functions and user defined functions as per the business work flow.
• Developed Test Scenarios and performed the test runs using the Controller.
• Using the Load Runner Analysis result graphs and online monitoring over firewalls, analyzed more bottlenecks and memory leakages.
• Resolved more performance related issues using Load Runner.

Environments:

Load Runner9.5, Web (HTTP/HTML) Protocol, windows XP, HP Quality Center.

Industry: Confidential,
Role: Performance Analyst Oct 2008 –Jan 2010
Project: Learning Village
Confidential,is a publishing company where Learning Village is a learning application where teachers, students and parents can browse different operations like dashboard, curriculum, calendar, and Reports.

Responsibilities:

• Handled role as Functional and Performance Test Lead
• Involved in all the phases from project kickoff to release sign offs.
• Involved in all the requirement gathering discussions and gathered required Functional Requirements and NFRs.
• Participated in scope identification calls.
• Prepared Test cases, Traversal flows and design the work load model based on production metrics.
• Created positive and negative test scenarios for functional testing
• Test data preparation
• Created various scenarios which include, load test, peak volume test, endurance and scalability.
• Designed test scripts using VU Gen.
• Monitored tests for response times and server utilization using PC Wily Introscope.
• Monitored all important counters like CPU, Memory, Garbage Collection, Threads, and Connections etc.
• Conducting all the functional, Load and long run Tests
• Defect tracking and management using QC. Modified scripts and passed dynamic values using Parameterization and correlation.
• Enhanced Virtual user scripts by Parameterization, Transaction points, Rendezvous points and various Load runner web functions and C functions and user defined functions as per the business work flow.
• Developed Test Scenarios and performed the test runs using the Controller.
• Using the Load Runner Analysis result graphs and online monitoring over firewalls, analyzed more bottlenecks and memory leakages.
• Resolved more performance related issues using Load Runner.
• Various System bottlenecks like CPU utilization, Memory Utilization were found and analyzed.
• Monitored different Graphs like Transaction Response time and Analyzed Server performance Status, Hits per Second, Throughput, and Windows Resources and Database Server Resources etc.
• The Scenario Execution, Performance Summary, Failed Transaction Reports were generated and analyzed.
• Worked closely with Developers and System Engineers to nail down the technical problems.

Environments: LoadRunner 9.0,Performance center, Wily Introscope for moniitoring,Webservices,Java,Junit,Jmeter,Oracle,Websphere,QualityCenter,AdobeFlex,BEAWeblogic,SharePoint, Windows XP.

Industry: Confidential,
Role: QA Analyst March 2007 – June 2007
Project: Policy Writer
Confidential,is a leading provider of property casualty insurance and surety products and of risk management services to a wide variety of businesses and organizations and to individuals. Products are distributed primarily through U.S. independent insurance agents and brokers. Travelers, a member of St. Paul Travelers, are the second largest writer of auto and homeowners insurance through independent agents. As part of the testing team prepared the test cases and conducted tests on different scenarios. Tracked all the defects to closure. Test the functionality of the new application with respect to the CDE (old application).

Responsibilities:

• Reviewed and analyzed all the Functional Requirements Specifications, High Level Design, Detail Level design and Business Functional Specification document to develop test plans and test cases.
• Used Agile/scrums to build the project
• Extensively involved in Regression, Integration, UAT, System testing and Performance testing for the builds.
• Used HP Quality Center for functional & regression testing and Test Director for the complete Test management activities
• As a Module Lead for a team of 4
• Involved in Test planning design
• Involved in test case development and validation.
• Performed various comparison tests between old (.Net) and new (Java) systems.
• Test data setup.
• Involved in all the defect triage meetings and handled the defect management task using QC.

Environments: Load Runner 8.1, Java,J2EE,Junit,Web logic, Tomcat, MSSQL 2005, Microsoft 2005 driver Quality center, Test director, Site Scope

Industry: Confidential,
Role: QA Analyst September 2005 – March3007
Project: Address Change System
Confidential,application is used as a process by which change of address requests made in connection with any new card request, a PIN request or issuance of convenience checks are monitored and generates a notification to the customer’s old and new address of the request to verify the authenticity of the request.
Process flow is as illustrated below:
At first, Cardload retrieves the information about check request, PIN mailer request, Card request, Convenience Check request, and Address change request.
The above information is sent to the Cardload queue 8000 with priority types attached to them.
The Customer Authentication process extracts the above data from the cl_current table to the cust_auth table and then retrieves address information from Istream.
ACSYS process compares the address information from Istream to that of in OIS.
If there is any mismatch in two addresses, it creates a file to send letters to old and new addresses.
The file thus created is sent to Elixir for letter printing and mailing to the customer.

Responsibilities:

• Involved in Test planning and design.
• Designed scenarios for comparison of legacy systems and the new system.
• Test case development and validation.
• Involved in test data preparation.
• Involved in peer reviews and internal auditings.
• Executed all the negative and positive scenarios
• Defect tracking using QC.

Environment: HP Quality center, Test director, Java J2EE.

Industry: Confidential,
Role: QA Analyst May 2003 – Sep 2005
Project: Drug Database & Medidata Rave 5.0
The main motive of the Drug Database application is to facilitate the Doctors to view the drugs, Side Effects, Interactions Dosage, Indications, Special Precautions and Contra Indications etc. before treating the Patients. It combines the convenience and portability of a handheld and the power and expandability of a desktop database application. It gives detailed information regarding the drugs.

Medidata is a Clinical Research Institute. The Researchers of the Institute study the symptoms of patient when a Drug is given and the changes notified are stored. The Services of the Medidata has been across the globe namely French, German, Italian, Spanish and Portuguese. This Project is mainly involved in studying the changes of a patient when a Drug is given to him. The Main goal was to create a powerful Electronic Data Capture system that would improve productivity and workflow, yet be easy to learn and use; something sophisticated enough to be simple.

Responsibilities:

• Reviewing Test Cases for every task and preparing Test Document.
• Manual Test Cases were executed to validate the functionality.
• Trained on Load runner and Performance testing for 3 months
• Performing the Functionality and Regression Testing on each new build (From May-2003 to July-2004)
• Involved in Vugen scripting and performance test execution using Load runner. (From July-2004 to Sep-2005)
• Defect analysis using Test Director for both functional and performance defects.

Environment: PVCS, Web logic, Test Director 7.0, Load Runner tool, VSS.