TECHNICAL SKILLS:
Operating Systems: Windows NT, 00-08, Vista, XP, UNIX/AIX, Oracle
Languages: C/C++, HTML, Java, SQL, (TSL) Test Scripting Language, VB
Hardware: IBM, Pentium, HP Laser Jet, Printer, Laptops, and Scanners
Software: Mercury Interactive (LoadRunner, WinRunner, and HP Quality Center),
Microsoft Project, Netscape, MS Office (Excel, Powerpoints, Word MS
Access), Visio, Lotus Notes, Outlook, Internet Explorer, Lawson, Nelnet,
HRIS, Remedy PeopleSoft, Rational Rose, ClearQuest, SoftPro, QuickBooks, PowerMHS, Segue, Python, QAART, Siebel, Windif, VM

EXPERIENCE:

7/2011 - 4/2012 Confidential, Raleigh, NC
Business and Technology Application Analyst

• Providing technical support for application in a timely manner, focusing on root cause analysis and resolution
• Review documented training material for accuracy and assists in end user training and support
• Develop & test work plans to ensure correct edit processing and outcomes currently produced by the various systems
• Participate in defect and issue resolution during QA and UAT testing cycles
• Define, research, analyze, document and edit Business Requirements & review with design teams
• Write and edit functional instructions to be produced for the User manual(s)
• Research, investigate, and evaluate system edits for compliance with Federal and State policies
• Review, analyze, and edit project deliverables
• Support documentation across extended testing team as directed by a UAT Lead
• Ability to collaborate effectively with IT staff at many levels
• Test scripting data collection and analysis according to the project plan schedule and ensuring adherence to standard practices and procedures
• Work with development team, business analyst and system testers to resolve identified issues in a timely manner
• Development and execution of automated scripts using HP Quality Center to thoroughly test software to ensure proper application operation and minimize defects
• Experience with multi-tiered application environment design and support
• Analyzing business requirements for testability and completeness using Functional Specification documents, Business Requirements documents and Technical Detailed Design documentation
• Developing requirements into test conditions, cases and scripts

Environment: SDM Methodology: Agile, Testing tool: HPQC (Quality Center)
Application: SQL, Oracle, Java, Curam V6

12/2007- 12/2010 Confidential, RTP, NC
Sr. QA Consultant/BA

• Plan and participate in the testing effort for Genesys InfoMart (GIM) projects
• Create and manage multiple test environments for testing functionality, scalability and deployment
• Line of communication between client and business
• Write, maintain and execute test suite harness, manual and automated
• UAT script writer and functionality process design
• Adhere to core testing principles set by team and group leadership
• Produce accurate estimates and participate in daily task tracking activities
• Translate functional specification into technical requirements and designs
• Test and debug software that conforms to the design for Loan IQ online portal for loan application process (payment and reporting)
• Ensure the quality, reliability and completeness of software
• Analyze problems and resolve technical issues from technical support team
• Provide technical consulting to customers to address system issues and recommend solutions

Environment: SDM Methodology: Agile, Testing tool: Siebel (TMS), Python, and Tool Commander
Application: SQL, Oracle, AIX, DB2, Solaris, Java, IBM Linux, Loan IQ

02/2006 - 11/2007 Confidential, Durham, NC
QATest EngineerLead

• Development of a planned and systematic set of activities to ensure that variances in processes are clearly defined and assessed to improve defined processes that fulfill the user, product or service requirements
• The upward advancement of developed software (Product: BIMS, a medium-sized, complex, 3-tier client server application) through the development, system test, user acceptance test, and production environment
• Testing to identify the correctness, completeness, security and quality of the developed software. This includes system, user acceptance and regression testing
• Development of Test plans that provide a systematic approach to testing the system, which contain a detailed understanding of what the eventual workflow will be. Test plans may also include test cases, a suite of test cases, and test scenarios

Environment: SDM Methodology, UAT Testing tool: qfTest
Application: SQL, Oracle, Solaris, IBM Linux, AIX

10/2005 - 12/2005 Confidential, Raleigh, NC
QA Automation Lead Specialist

• Administrator for the Mercury tool Quality Center (Test Director) and Load Runner for QA Department
• Senior level QA testing experience, functional, regression and performance testing
• Team lead on educational software project to ensure a quality product is delivered for release
• Defect tracking and reporting
• Responsible for all project setup and maintenance from requirements to defect analysis within the Mercury tool

Environment: SDM Methodology, Testing tool: Mercury Suite
Application: LRSP Mainframe, SQL, Java, J2EE, Sybase, Solaris, Oracle, UNIX

06/2005-10/2005 Confidential, Durham, NC
Consultant\\QA

• Perform User Acceptance testing, planning, design and execution for UAT testing plans for the OMMISS Medicaid/Medicare replacement system for the State of North Carolina
• Responsible for collaborative planning with the replacement system vendor and supporting the enterprise's technical architecture
• Being a technical resource for the project wide initiatives
• Act as a technical mentor for the other members in the group to develop a UAT plan
• Providing a defect management plan, problem escalation plan, and management reporting process
• Involved with third party system/tools evaluation and use

Environment: SDM Methodology, Testing tool: Segue
Application: TCP/IP, LRSP Mainframe, SQL, Java, J2EE, Sybase, Solaris, Oracle, IBM Linux, Web logic web servers

06/2004 - 05/2005 Confidential, Durham, NC
Consultant\\QA

• Perform functional and regression testing using Mercury test tools (WinRunner and QuickTest Pro) for the SSNR Project on both the LRSP and PowerMHS systems
• Review unit test, functional and technical specifications for quality standards and for adherence to best practices policies
• Coordinating the development of test cases for initiatives by extracting the appropriate testing scenarios bases on knowledge of the documentation and overall healthcare enrollment process
• Creation and execution of SQL queries for large volume data validation
• Use of Manual as well as automation test scripts for testing multiple platforms
• Unit test review, requirements gathering, process validation
• Development of test strategies as needed for custom applications as part of development lifecycle
• Collaborate with Development and QA to ensure accurate implementation
• Creation of project framework for test execution, automation, and reporting
• Create and execute test scripts, test data sets and generation of test cases
• Log defects in Test Director and act as backup to the Test Director Administrator
• Extensive training on Healthcare policy and procedure and Health related business practices

Environment: Testing tools: Test Director, LoadRunner Quick Test Pro, WinRunner, and SDM Methodology
Application: Citrix Environment, AS400, LRSP Mainframe, SQL, Java, J2EE, COBOL, IMS, VB/ASP

01/2004-06/2004 Confidential, Durham, NC
QA/Auditor

• Review and assess company activities to assure that contractual obligations to clients companies are met and clinical trials conducted by PPD were conducted in compliance with federal regulations, ICH, GCP guidelines, company SOPs and any other relevant state or local regulations
• Conducted and document GCP audits of investigator sites to verify clinical trials are conducted in compliance with Federal Regulations and protocol requirements
• Ensure rights and welfare of human research subjects have been and continue to be protected
• Data submitted to FDA in support of New Drug Applications is supported by adequate and relevant source documentation
• Conduct and documented internal investigator file audits, and prepared audit reports
• Reviewing development processes and participating in inspections

Environment: SOPs, cGMPS and FDA guidelines and regulation, Microsoft Word, Excel,
Application: Siebel, SQL, Java, J2EE

10/2002 - 12/2003 Confidential, Durham, NC
QA Analyst/Auditor

• Executing test script, writing test plans for B2B eCommerce project in Siebel environment
• Process management, FDA inspection compliance and corrective actions
• Documentation development and maintenance
• Involved the review and compliance verification of quality systems throughout the clinical development process, from the design of the protocol to the final clinical study report
• Responsible for test execution in all phases of the GOP and eCS web applications
• Conducts the following types of investigator site audits with minimal guidance: routine audits, directed inspections, and pre inspection/preparation visits
• Documents audit findings in a precise and thorough manner
• Conducts and documents GCP audits of investigator sites
• Participate in reviews of data modeling and business requirements analysis for new development projects
• Worked with Developers and Business Analyst in supporting defect analysis, reproduction and resolution
• Identified and advocated QA testing standards and processes
• Attended workgroup meetings to obtain any updates or additional information that would have testing impacts

Environment: Testing tools: Test Director and WinRunner, cGMPs and FDA regulations and guidelines
Application: Java, J2EE, XML, Visio, HTML, .NET, SQL, Oracle, VB, Solaris

8/2001 - 8/2002 Confidential, Huntersville, NC
QA Analyst

• Correlate results from regression and load testing to present to development Project Managers for approval of migration to production
• Aid in decision making of migration from staging environment to production
• Perform baseline testing using LoadRunner and WinRunner to obtain application performance specifications
• Analyze software faults and work with development to resolve technical issues
• Analyze Scheme, business and Functional requirements to ensure coverage of all specifications in creating automated regression and load/stress test
• Responsible for setting up and maintaining projects on TestDirector (web-based) Perform End to End functionality testing, (black box testing)
• Help create Life Cycle methodology and standardization for the development of tests and deploy of ERP and ePDM (Product Data management) web applications
• Use Unix to analyze CPU utilization on environment while running load test
• Experience testing data intensive, browser-based application to a large customer base
• Experience testing applications running in the Unix Web Environment: Solaris 2.x, WebLogic, Oracle 8.16

Environment: Testing tools: ClearQuest, Test Director, LoadRunner Quick Test Pro, WinRunner
Application: Oracle, Weblogic web servers, Sun Solaris, SQL,.NET, Java, Java Script, HP-UNIX,HTML

12/2000-5/2001 Confidential, Charlotte, NC
QA Analyst

• Working with bank client implementers to develop, apply, and maintain quality
  requirements for delivery of high quality systems to our customers
• Black-box testing for end to end testing and user acceptance testing on web applications in C++
• Developing and implementing test plans, standards, and processes that verify the Functional integrity of the product
• Developing and implementing manual and automated test plans to perform regression testing for new releases
• Developing the processes Requisite Pro, procedures and tools to effectively manage defect detection, tracking (ClearQuest/Test Director) and resolution
• Ensure that the test environment reflects the operating environment of our customers
• Develop test plan, stands and process for regression of web application (CSR)
• Familiarity with software development process and ability to identify software improvements Oracle 8i environment, performing white/black box testing

Environment: Testing tools: Test Director, LoadRunner Quick Test Pro, WinRunner
Application: Oracle 8i, Sun Solaris, SQL, .NET, Java, Java Script, HP- UNIX, HTML

4/2000-12/2000 Confidential, Chapel Hill, NC

• Provide customer support to external clients on a variety of customer applications on a Unix platform
• Answer user questions related to basic functionality of the web application
• Monitor and resolution of user issues using spreadsheets, Crystal Reports
• Working with development to translate end user requirements into technical development specifications
• Reinforce support skills and database query tools (SQL), front-end performance and compatibility testing
• Liaison between the Information Systems department and client
• Ability to handle multiple tasks independently as well as in a team as a good team player within a specified time
• Strong leadership, interpersonal and oral/written communication skills
• Execute test plans for software development, scripting of on line transactions for awards programs and Java written applications
• User acceptance and regression testing in an NT 4.0 environment

Environment: Testing tools: Test Director, WinRunner
Application: Remedy, Business applications, MS Project, Netscape web servers, SMS, TCP/IP, LAN/WAN protocols, HTML, Frame Relay, UNIX

8/1997-3/2000 Confidential, Chapel Hill, NC

• Assisted in QA full life cycle, documentation for effective results, maintain information
• Knowledge of QA methodologies and procedures, requirements gathering, defect tracking
• Medical updates, data processing, analytical and problem solving
• Assisted in recruitment of applicants, analyzes data, payroll
• HR assistance in daily procedures, benefits administration, HR polices
• Responsible for maintenance of medical application, Lawson supporting the departments SAP program system
• Excelling in time management and interpersonal abilities

Environment: Testing tools: Test Director, client server and mainframe testing, business applications
Application: Lawson, HTML, XML, SMS, NT, Win 95, Solaris, Pearl, SQL, Sybase, Weblogic and Netscape web servers

8/1995-7/1997 Confidential, Chapel Hill, NC

• Microcomputer network utilization, support for Sybase database, Internet Explorer and Project Management
• Systems configuration and administration of general PC of staff of 500
• Installation and upgrade of software applications, supporting Windows 95/98 NT in a UNIX/AIX server environment
• Networking skills and troubleshooting (Remedy) of MS Office applications
• Fully upgraded Internet applications and implementation of PC software applications
• Assisting Systems Administrator on numerous projects
• Resolution of all configuration issues of installed application

EDUCATION:

BS Degree: Economics
Certification: Human Resources