Quality Assurance Specialist Resume

Summary: Quality Assurance Professional with over 12 years of experience in the Software Testing, Mobile testing, finance software testing, Technical Writing, and Development in the Information Technology industry.

Work Experience

Quality Assurance Specialist
Confidential, Dallas, TX May 2009 to May 2011
Gathering Business Requirements (BRS) from Functional Design (FDS) and Technical Designs(TDS)

Write test conditions, scenarios and scripts from Business Requirements (BRS), Function Design (FDS)
and Technical Designs (TDS) specifications
Implemented UAT testing, provided scripts and documents
Create and write test scripts
Test software functionality, manually
Verify data in DB2 tables
Validating data on RMDS reports
Prioritized critical defect analysis for developers
Tested software to Business Requirements and Functionality

Quality Assurance Specialist/Tester/Trainer
Confidential, Dallas, TX August 2007 to November 2008
Performed Data extraction from Saleslogix and re-structured the data for marketing emails.

Designed/Created test scripts from Business Requirements (BRS) and Function Design (FDS)
specifications
Tested software functionality, manually and with automated processes (SalesLogix, Microsoft CRM)
Reported software functionality defects/issues, using Saleslogix.
Authored software functionality training documentation for SalesLogix and MS CRM
Trained customers on software, on-site training, webex, video, and via phone conference.
Support duties included assisting customers with software and database related questions via email and phone.

QA Testing/PET Operations/Billing Operator
Confidential, Richardson, TX April 2005 to February 2007
Managed a team of 40-45 Data Analysts in three separate locations, utilizing Tivoli WorkLoad Scheduler,
Unix work stations, SQL, Oracle based Billing Reject Automation Tool and WebTrax.

Exceeded the SLA\'s needed for the Cingular & AT & T merger.
Reported activity on a daily basis utilizing various report formats to upper management
Lead operator/Coordinator for Dal/GLR rollover and conversion QA testing projects
Process billing for 26 cycles using Maestro and forwarding the billing to a third party.
QA Process of billing account rejects using Tivoli Workload Scheduler and revenue reports using
Maestro
Converted markets to a new rollover process using Tivoli Workload Scheduler
Developed and Maintained project plans using Microsoft Project.
Documented and created run operation books describing in detail specific walk-through instructions.
Implemented and completed conversions in a test lab.
Configured and executed Billing Cycles in a QA test lab and later in real-time.
Setup, Executed and Monitored Automation Processes for billing cycles.

Associate Translation Engineer/QA specialist
Confidential, Southlake, TX October 2004 to March 2005
Maintained/Investigated switch-to-switch roaming translations on Lucent Switches, troubleshot issues.
Audited/Tested nation wide translation on daily, monthly and quarterly bases, using MySQL and Oracle.

Technical/Tax Support Agent -
Confidential, Plano, TX November 2003 to October 2004
Provided Technical Support to customers for professional tax, accounting programs and technical issues involving installation, operations, and hardware concerns pertaining to the specific application.

Programmer Analyst-Cobol
Confidential, Richardson, TX 1998 to 2002
Maintained, performed and supported production for dealer process conversion for all markets using
SQL queries. Handled and processed data files along with Usability/Functionality Testing.
Technical Qualifications
Quality Assurance, Programming. Analysis. Development. Interpersonal Skills. Ensemble. Telegence
Conversion. Message Processing. Interfaces. Billing. Team Player.

Education
BS in Information Systems

Additional Information
Over twelve years of experience in the software industry as a QA Software Tester/programmer analyst.
Involved in development, QA, testing, documentation, and training for different software environments,
Most recently:
Red Prairie,
Saleslogix,
Microsoft CRM.
Including maintenance, and implementation of applications, primarily in the areas of:
Client Server (2-Tier / 3-Tier architecture),
Graphical User Interface(GUI),
RDBMS,
Message Processing Projects.
Extensive application experience in Software and Telecommunication projects.

Operating Systems - UNIX SVR 4.2, HP-UX, Windows NT/2000/XP, Windows 95/98,
Languages - COBOL, MS COBOL, PL/SQL, Visual Basic (knowledge in Java, advanced SQL)
Applications - Telecommunication (Billing and Customer Care), Seibel CRM, Remedy, Word, Excel,
PowerPoint, Publisher, Outlook, Word Perfect, PhotoShop, PrintShop, McAfee, Lacerte Software,
EasyACCT, Norton Utilites, Microsoft Project, Winrunner, Tivoli Workload Scheduler, Oracle, Vista,
Maesrto, SalesLogix, Microsoft CRM, RedPrairie, RMDS

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