SUMMARY:

• Strong Agile Framework quality assurance analyst (4 years experiencing standing up projects)
• Responsible for change and problem/incident management which includes the development, implementation, monitoring and administration of processes, procedures, issues and events using the Information Technology Infrastructure Library (ITIL) framework.
• Ensure change and problem/incident management processes are communicated and adhered to across the IT division and organization. Additionally, this position is responsible for IT Infrastructure Service Level Agreements (SLA) and metrics.
• Experienced Unit/Integration tester
• Primary lead analyst responsible for testing web based development projects to ensure data integrity is adhered and considered.
• Assist in reviewing requirements and specification documentation
• Proficient in the use of SQL Analyzer and similar tools when validating data elements of web based reports
• Involved with both Unit and System Testing activities for both web applications and platform upgrades and modifications
• Executing test plan, test cases, overarching quality plan including documenting test results and test summaries
• Using SOAP, Toad, and Visual Studio to troubleshoot, test scenarios, and to perform load testing
• Performs testing protocols to ensure that the product is fully tested.
• Contributes content to information designers/writers and reviews product documentation of own deliverables.
• Escalated project impacting defects to management, developers and/or engineering support groups
• Experienced Test Analyst with over five years of testing various systems, and implementing test cases.
• Participated in release management and documented defects for various sized projects.
• Technical training of networks and hardware devices
• Skilled in web site design and management using Web/HTML, XML tools and editors
• Excellent technical, customer service, communication, and business management skills
• Highly effective team player and customer/business representative
• Tested following development environments: HTML, SQL, VB, COBOL, ASP, C#
• Build development for Mobile/Tablet APP updates

TECHNICAL SKILLS:

• MS Sql Server 2008
• ALM (Application Lifecycle Management)
• Visual Studio for test scenarios, defect tracking and to execute builds as needed
• XML, ASP.NEW, Visual Basic, C#
• Applitools, Selenium, UFT
• MS Project, Visio
• SOAP UP (XML)
• MS VP Network and MS Remote Desktop
• Quick Test Professional (QTP)
• Lotus Notes 7
• MS Visual Studio 2012 Developers Edition
• Microsoft Lab Manager
• MS Team foundation Server
• Perfecto (3rd party Mobile device testing application)
• Spec flow
• IBM Rational Suite (Quality Manager, ClearQuest, RequisitePro)
• TOAD, SQL Analyzer

PROFESSIONAL EXPERIENCE:

Confidential, Rochester, New York

Application Process Consultant

• Assisting a Confidential contractor with processing qualified applicants

Confidential, Webster, New York

Transition Project Tester

• Involved in the application conversation from Confidential to HTML5
• Involved in the transitional process of the company from waterfall framework to SCRUM/Agile environment with developers and testers
• Automation using Selenium and third party tools
• Android/Iphone Mobile/Tablet Testing
• Mobile App development/implementation for the HMTL 5 application into the App store
• Worked in a test lead capacity within a core team of 3 testers
• Performed End - To-End Testing

Confidential, Webster, New York

Transition Project Tester

• Involved in the merging of 95,000 ACS users into the existing Learning Management System
• Worked collectively with the team to ensure the project met its identified deployment goal
• Reviewed requirements and ensure traceability of test cases back to project requirements.
• Analyzed detail systems factors, including input and output requirements, information flow, hardware and software requirements, and reliability requirements.
• Provided Daily & Weekly Testing status report to project management that includes testing metrics to monitor deviation in quality, testing cost or project schedules.
• Entered test case into testing facility
• Documented integration requirements to support additional 90K student profiles and 8,000 courses.
• Reviewed data definitions, and perform system testing for new functionality, including assigned learning, course completion data flows, and blended learning paths.

Confidential, East Rochester NY

Quality Lead Release Management Exception Process

• Organized and oversee tester efforts of projects that wish to deploy outside of the designated release schedule.
• Managed defects which were identified to be released outside of the original schedule.
• Reviewed requirements and ensured the traceability of test cases, project requirements and design.
• Analyzed detail systems factors, including input and output requirements, information flow, hardware and software requirements, and reliability requirements.
• Provided daily & weekly testing status report to project managers which included testing metrics to monitor deviation in quality, testing cost for project schedules.
• Assured SQM testing guidelines are followed by project team.
• Ensured Test Cases and Test Scripts were executed in rational tool by tester.
• Met department test standards and guidelines as well as ensured test readiness of product for customer availability.
• Trained test team to adhere to agile based test standards, tools and best practices and maintain test process documentation.

Confidential, Webster NY

QA Test Engineer

• Worked in a SCRUM/Agile environment with a team of developers and testers.
• Deployed scripts to VMs to validate bug fixes developed in C#.
• Worked on a local development box to validate bug fixes prior to being deployed to production.
• Assisted with scheduling releases of builds to a hosted environment.
• Monitored the quality program for effectiveness and efficiency and recommended changes when appropriate.
• Responsible for writing, maintaining, executing Functional, Regression, System, Localization and Integration test scripts.
• Created, tracked, maintained and verified defects through a defect management system using MS Visual Studio 2010
• Executed Test cases and participated actively in System Testing and Regression Testing for the Web Based application.
• Performed cross-browser software testing and quality control as well as mobile application testing on Android and iOS.
• Estimated QA testing efforts for various Confidential projects and new initiatives.
• Responsible for QA project status reporting to development and project management.
• Worked with project team in the identification and proactive resolution of risks and issues.
• Assisted in developing and improving testing methodologies, procedures and policies.
• Verified the quality of all QA deliverables and service levels.
• Conducted & participated in Technical Specs review meetings and bug review meetings to determine build schedule.
• Managed all refreshed test/development environments and interconnection between environments.
• Identified & communicated testing impacts.
• Managed test execution, implementation, design, review of integration test cases and co-ordinate with customers.
• Developed test drivers, test stubs and test harness.
• Identified and corrected quality program-related deficiencies

Confidential, Rochester, NY

Senior Technical Analyst Tier II / Tester

• Unit/Integration Testing
• Primary lead analyst responsible for testing web based development projects to ensure data integrity is adhered and considered.
• Assisted in reviewing requirements and specification documentation
• Proficient in the use of SQL Analyzer and similar tools when validating data elements of web based reports
• Involved with both Unit and System Testing activities for both web applications and platform upgrades and modifications
• Executed test plan, test cases, overarching quality plan.
• Tracked and reporting test metrics.
• Documented test results and test summaries
• Performed testing protocols to ensure that the product is fully tested.
• Contributed content to information designers/writers and reviews product documentation of own deliverables.
• Escalated project impacting defects to management, developers and/or engineering support groups,

Senior Technical Analyst Tier II

• Assisted with the platform conversion process of 112 real estate properties nationwide from a DOS application to Intuit Real Estate Solutions - MRI Residential Property Management web and windows based application.
• Traveled and provided technical and training support to properties during the platform conversion process to ensure they were able to complete the month end process successfully.
• Demonstrated a strong knowledge of user interface design and web design constraints.
• Experienced with web programming technologies.
• Collaborated with business process owners, managers and developers to determine and document business and technical requirements for identified projects.
• Delivered adjusted and corrected code (and corresponding lessons learned) based on regular reviews.
• Proficient in the use of SQL Analyzer and similar tools when researching data-related issues.

Confidential, Henrietta, New York

Technical Analyst Tier I, II

• Initial end-user contact methods consist of phone calls and emails.
• Tracked tickets database in logging all calls and end-user conversations/correspondence.
• Primary support for second level Learning at Confidential application which included ordering of training material, learning online, and meeting all training requirements identified by department managers and teams in an efficient and timely manner.
• Provided technical support to all Confidential Learning at Confidential users in the U.S and all other identified countries like Canada etc.
• Primary support for content management of the Learning at Confidential Webboard and MyWebboard intranet website.
• Collaborated with other department managers to ensure all learning material and training material was functional and identified deadlines were met.

Confidential, Webster, New York

Technical Analyst Tier I, II

• Supported Confidential applications and authorizing/maintaining self-help knowledge bases.
• Trained and assisted end-users with self help tools.
• Supported internal & external employees with Confidential proprietary applications (primarily web-based).
• Proficient in the use of HEAT and Serena call logging system.
• Extensive research regarding end-user issues or problems using provided knowledge bases, tools and documentation.
• Primary support for technical and implementation of Confidential ’s content and document management system Docushare.
• Supported internal & external employees with technical support of many other Confidential web based proprietary applications which support functions like their HR, tuition reimbursement, Payrol, Performance Improvement (PIP), bonus and pay raise incentives etc.
• Gathered specific data or perform evergreen troubleshooting steps with the end-user experiencing the problem.

Confidential

Client Support Services

• Internal support for network related issues, preparing desktops/laptops for new users, password changes, created and modified network permissions for users, managed spam detection system.
• Monitored all licenses for all hardware/software purchased for the company and clients.
• Supported Confidential ’s website by managing user requests and website modification requests via a secured section of the website.
• Assisted in updates to the website with current information using HTML, MS Visual Studio 6.0 Visual Interdev and Visual SourceSafe.
• Scheduled technical team meetings to ensure client satisfaction.
• Instituted support processes and tracking system and provided Tier I and II support for over 30 clients where I was involved with the specification/design and management of the company’s internal help desk system.
• Technical troubleshooting techniques given to clients in an effort to resolve their problems using remote desktop/VPN capabilities and produced clear, precise technical as well as end-user documentation in an effort to provide training and onsite technical assistance where applicable.
• Assisted clients by serving as technical liaison in an effort to resolve their issues.
• Managed a web based application called “MoveIT” in which users were able to upload/download secured files.