PROFESSIONAL SUMMARY

• Proactive and Result-Oriented professional having 8+ years of experience as a Quality Assurance Specialist in designing, testing and executing Client/Server and Web-based applications on Windows and Unix Operating Systems
• ISTQB Certified Tester – Foundation Level
• HP Certified Professional in Quality Center (QC) and Quick Test Professional (QTP)
• Extensive working experience with all aspects of a Software Development Life Cycle (SDLC) and strong knowledge specifically in the areas of Quality Assurance with Test Planning, Test Execution and Test Results analyses
• Strong experience in Quality Center, Test Director, Quick Test Professional (QTP), LoadRunner, Rational Functional Tester (RFT)
• Domain Experience in Telecom (Fulfilment – OSS & BSS), Transportation and Finance
• Strong knowledge of quality assurance methodologies, standards and best practices
• Executed projects using Agile, Scrum and Rational Unified Process (RUP) QA Methodologies with an understanding of the SDLC and complete Testing/Defect Life Cycle
• Experience in Gray box and Black box testing
• Experience in defining the scope, identify risk, preparing work estimates, identify Entry/Exit criteria
• Hands-on experience in Requirement Analysis, Gap Analysis, Test Scenarios Preparation, Test Case Drafting & Review, Test Case Execution, Defect Management to closure
• Expertise in preparing the Traceability Matrix and perform Risk Based Testing
• Performed the Causal Analysis and identified the Root Cause of the defects detected
• Strong experience in all testing methodologies - Functional Testing, GUI Testing, System Testing, Sanity Testing, System Integration Testing (SIT), Regression Testing, Smoke Testing, User Acceptance Testing (UAT), Security Testing, Negative Testing and Manual Backend Testing, Browser Compatibility and Load/Performance Testing
• Understanding of programming language concepts in Java, SOA architectures involving Web Services, SOAP, XML and UDDI
• Good programming skills in writing automation test scripts using VB Script
• Oracle Lease Management (OLM) functional consultant using OLM product.
• Strong knowledge in writing and executing complex SQL Queries required for Database/Backend Testing
• Extensive knowledge of Data Creation, Data Manipulation and Data Testing
• Vast experience in analyzing and reporting bugs using Bug Tracking tools like Clear Quest, Test Director/Quality Center, Bugzilla, Mantis, Jira and Remedy Ticketing System
• Exposure to open source tools like Selenium
• Exposure to MicroStrategy and testing reports thus generated
• Drive the status reporting calls by presenting the testing metrics/summary reports
• Excellent oral/written communication and presentation skills
• Superior organizational, analytical and problem-solving skills
• Ability to work both independently and effectively as part of teams

TECHNICAL SKILLS
Testing Tools : Quick Test Professional (QTP),LoadRunner,RFT,Selenium
Test Management Tools : Test Director, Quality Center and Rational Requisite Pro
Defect Tracking Tools : Clear Quest, Test Director, Quality Center, Bugzilla,
Mantis, Jira, Remedy Ticketing Tool
Version Control Tools : MS Visual Source Safe, Clear Case, MS SharePoint
Database Query Tools : Toad, SQL Plus
Requirements Tool : CaliberRM
Languages : C++, Java, HTML, SQL, VB
Databases : Oracle, MS Access, SQL Server, DB2
Operating Systems : Windows, UNIX, LINUX
Reports : Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential,Wayne, PA Jun ‘11 – Till date
Role: Functional QA Lead/Analyst
Confidential,is a global provider of leasing, business and consumer finance solutions, including vendor finance and factoring. DLL\'s asset-based financing programs help customers grow market share, enhance profitability and achieve strategic goals. DLL is present in more than 35 countries in Europe, North America, South America, Asia and Australia and employs over 5,000 members. DLL is a fully-owned subsidiary of the Rabobank Group, the world’s most creditworthy privately held bank. With a triple-A rating from Moody’s and Standard & Poor’s, the Rabobank provides a secure, stable foundation for their activities. Beacon Project is DLL’s implementation of the Global Business Process using Oracle Lease Management (OLM). This model includes 9 processes that reflect Front Office, Back Office and Finance activities. This portal enables you to access the standardized core processes that support their business around the world. OLM is a flagship product of Oracle designed to meet the needs of Leasing Industry. OLM product is an industry solution built on the financial modules of Ebusiness Suite. It handles the full life cycle of equipment leasing business, from opportunity to authoring to termination. I assisted in the Regression Testing of the Back Office Lifecycles

Responsibilities:

• Responsible for development, review, analysis, and coordination of the test plans, test scripts, and Regression Testing of Back Office (BO) process lifecycles
• Map Test Cases in QC and generate the QC Test Script
• Coordinate with offshore team to complete the testing and providing the Test Data
• Develop automation test scripts using QTP and OLM Application
• Dry-Run the QTP scripts developed by offshore and verify the results
• Review the automation code and provide review comments
• Co-ordinate with offshore team and the client in executing the deliverables on time
• Create the ‘Execution Flow’ logic and define the pre-requisite conditions in Test Lab
• Address the issues in ‘Issue Log’ and provide resolutions
• Identify Risks and provide Mitigation Plans
• Regression Testing of Lifecycles implemented in an Agile development lifecycle
• Work with Business Users to get a good understanding of the leasing business
• Co-ordinate with Developers towards resolution of outstanding issues/bugs
• Work with DBAs to create, manipulate and test backend data
• Upload the Status Reports, Meeting Minutes and Issues on SharePoint
• Evaluate defects and provide necessary documentation for resolution
• Update the Quality Center Dashboard to reflect the testing progress and highlight the roadblocks
• Developed the Automation Checklist to be adhered for a quality deliverable
• Shared the Best Practises to be followed while testing
• Demonstrated problem solving, design and technical leadership skills
• Drive the automation activities in an Agile environment

Environment: Oracle E-Business Suite (OLM), QTP, Quality Center, SharePoint, Java, VBScript

Confidential,Arlington, VA Dec ‘10 – May ‘11
Role: Sr. QA Analyst

Confidential,is a large telecommunications carrier acquired by CenturyLink and is a leading provider of world-class services in voice, video and data to exceed customers\' expectations for quality, value and reliability. For residential customers, Qwest’s powerful combination of award-winning high-speed Internet, home and wireless voice solutions, and digital TV includes a new generation of fiber-optic Internet services. Qwest offers innovative solutions to business and government customers of all sizes and is a participant in Networx, the largest communications services contract in the world. Enhanced Toll-Free Interface (ETFI) is a provisioning tool for routing toll-free calls. ETFI provides an easy-to-use interface that allows user to:
View call plans, Provision call plans and Modify call plans. I assisted in the Functional Testing of the ETFI application.

Responsibilities:

• Responsible for development, review, analysis, and coordination of the test plans, test scripts, and testing of ETFI application
• Interact with developers, business analysts and user representatives in application design and document reviews
• Tested applications in an Agile development lifecycle
• Set the 8XX routing instructions in ETFI
• Work with requirements analyst to get a good understanding of functionality
• Draft test cases in Quality Center for Simple Call Plan and Enhanced Call Plan
• Co-ordinate with Developers towards resolution of outstanding issues/bugs
• Validate Primary Call Plan, Alternate Call Plan and Historical Call Plan features
• Involved in the Business Process Testing of Add/Modify/Delete Call Plans
• Give an update Testing/Project managers on status/issues
• Create and execute Manual Test Cases and Test Scripts for Functional (Black Box), Database, Integration and Regression testing
• Write SQL Queries to query Oracle database to check for 8XX numbers generated
• Coordinate with various teams to complete the testing and providing the Data Setup and Test Environment
• Evaluate defects and provide necessary documentation for resolution
• Use Quality Center for all test phases as a repository , test management, test execution, test reporting and documentation activities
• Provided training to the team members for working with interfaces
• Demonstrated problem solving, design and technical leadership skills
• Able to handle multiple responsibilities in a fast paced, deadline-driven environment

Environment: Java, Web-Logic Server, Oracle 10g, Toad, MS Office Suite. Quality Center

Confidential,Waterloo, Canada Nov ‘09 – Nov ‘10
Role: Sr. QA Analyst/Test Lead
Confidential,is a Canadian telecommunication and wireless device company best known as the developer of the BlackBerry smart phone. The Enterprise Ticketing Consolidation (ETC) project is to design and implement a single Remedy ITSM 7 Solution that consolidates the three current Remedy systems used by Customer Support Operations, BlackBerry Operations, and Corporate IT Operations and all their accompanying data repositories, reporting systems and interfaces. I played a key role to test the transition from the current RIM platform, Interactive Intelligence CIC software to the Avaya Suite of Contact Center software which includes the Expert Agent Selection and Advocate features. Features unique to Avaya S8730 will be used to improve the caller and agent experience. Avaya RIM System Integration Testing tests the interaction of Avaya applications with the existing RIM systems. I have also assisted the Vendors - Bell Canada, Avaya, Verint teams in their Unit Testing.

Responsibilities:

• Lead a testing team of 5 associates during System Integration Testing (SIT) phase
• Analyze the Business Requirements, Software Requirements Specifications and prepared the SIT Test Strategy & Plan and got approval Sign-Offs from all stakeholders
• Identified potential risks and suggested mitigation plans
• Draft the High Level Test Scenarios, Test Cases and prepare Traceability Matrix in QC
• Review test cases drafted by team members, provide review comments and approve
• Identify Test Data for User Ids and ETC support group mapping
• Implement Risk Based Testing (RBT) as part of SIT execution
• Raise incidents on Remedy 7.5 Incident Management module
• Validate the data generated by Crystal Reports
• Perform Security Testing to check Single Sign On (SSO)
• Handle the escalation calls during SIT execution by providing solutions
• Drive status calls by providing the SIT progress
• Prepare the final test report and produce testing metrics
• Contribute documents to the Knowledge Management Framework on Livelink
• Coordinate with various teams – Vendor/Business/Voice Architecture teams for smooth execution of SIT within the deadlines
• Provide training to the team members on the Avaya Business Functionality
• Assist Vendors in User Acceptance Testing (UAT)
• Identify, report, and track defects to resolution

Environment: Java, Oracle, Quality Center (QC) 10.0, Mantis, Remedy 7.5, Crystal Reports

Confidential,Dublin, OH Jun ‘07 – Oct ‘09
Role: QA Analyst
Confidential,is a leading Telecommunications Service Provider catering to over 25 million customers spread across 14 states in United States of America and having employee strength of around 50,000. Qwest provides a vast range of residential and business services to its customers. Qwest Communications is a communications infrastructure provider (like telephone, internet) operating in 14 states in the USA. Qwest Communications is committed to provide reliable, scalable and secure broadband Internet-based data, voice and image communications for business and residential customers. Arizona, Colorado, Idaho, Iowa, Nebraska, Minnesota, Montana, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington and Wyoming states are in the Qwest Territory. In Networkx Provisioning module, I assisted in the System Testing of the Order Provisioning. Orion, Core, Eflow & LIMS (Logical Inventory Management System) are the different systems involved. Customer orders are keyed-in Orion and Provisioned in Core during which they interact with Eflow and LIMS.

Responsibilities:

• Develop and maintain test plans, test scripts and test cases for both manual and automated testing procedures
• Analyze the Business Requirements (BRs) and understand the IT Requirements (ITRs) which are shared through CaliberRM
• Discuss with Business Analysts and close the Gaps in Requirements
• Draft the High Level Test Scenarios and Review with client
• Define test cases for Sanity, System, Inter-system, Regression and User Acceptance Testing in Quality Center
• Identify various types of Install Orders for Test Data
• Automate the Install Order creation using QTP
• Execute the automated test scripts during Regression Testing
• Send Request XML and verify Response XML using SOAP tool to verify order details
• Execute Test Cases and escalate issues to developers and verify fixes
• Extensive use of SQL query tools - TOAD
• Conduct weekly defect report meetings and present Test Execution progress updates
• Experience in using Quality Center for developing Defects Summary Graphs for preparing test defect status reports
• Perform Causal Analysis for defects raised and identify the Root Causes
• Active member in driving the Defect Prevention (DP) activities across all Projects in Qwest
• Induction in-charge for all the New Joiners into the team
• Review Status Reports, Minutes of the Meetings (MOMs) shared on a weekly basis

Environment: Sun Solaris, Windows NT/2000, Oracle, Quality Center, QTP 9.2, CaliberRM, PL/SQL, XML, SOAP, PL/SQL

Confidential,Denver, CO Aug ‘06 – May ‘07
Role: QA Tester
The PrePay system is a real-time rating and charging IN solution that enables Wireless Network Operators to offer wireless prepaid service using the operator’s existing Mobile Switching Center/Home Location Registry (MSC/HLR). Prepay IN is part of the VeriSign portfolio of commerce-enabling solutions. PrePay IN solution provides rating, multiple calling plans capabilities for prepaid subscribers, unique account-based service and Web-based self-care, and carriers can manage prepaid customers more effectively to drive greater opportunities for communication and retention. In an industry that relies so heavily on customer care and supports numerous payment options such as cash, credit card, debit card, and bank draft.
I assisted in Web GUI Testing of PrePay Web-based Graphical User Interface which provides the Customer Care, Business Administration, and Security Administration interfaces for PrePay system and supporting the features like Customer Care, Inventory, Plans, Configuration, System, Network, Plan Packages, Payment Promotions, Account History. I also assisted in the Security Testing of Security Settings and Access Privileges GUI.

Responsibilities:

• Analyze and understand the Business Requirements and works towards closing of Gaps in Requirements by raising clarifications addressed through mails or conf calls with Business Analysts
• Draft the Test Plan based on the Requirements shared by the client
• Get the Test Plans reviewed by other Team Members and incorporate the Review comments
• Review the Test Plans drafted by other team members and share the review comments
• Perform a Peer Review of the test cases drafted by other team members
• Draft the High Level Test Scenarios and review with client
• Define the Functional, Regression, Negative Test Cases in Quality Center
• Coordinate with various teams to complete the testing and providing the Data Setup and Test Environment
• Use TOAD to query the database to manipulate and test data
• Perform Security Testing for the Security Settings GUI
• Perform Load Testing on the Customer Care GUI screen using LoadRunner
• Execute the automated load test scripts during Regression Testing
• Test Case Execution, Daily Status Reporting through Clear Case, Daily Status Calls with Client and raise the concerns and issues and work towards closure of the same
• Reported and Tracked Defects using Rational Clear Quest
• Experience with reviewing and troubleshooting application and system related log files while assessing testing related failures
• Perform a Casual Analysis of the review comments which are raised as defects and work on the Defect Prevention Activities

Environment: Oracle 8i, UNIX, PL/SQL, Clear Quest, Clear Case, TOAD, LoadRunner 8.1, Quality Center

Confidential,Australia Apr ‘04 - Jun ‘06
Role: QA Tester

Project ISIS is the definition, development and deployment of the P&O Ports’ Integrated Stevedoring Information System. ISIS is a single system encompassing aspects of stevedoring and terminal management - covering various types of operations regarding containers, general cargo, autos, billing, ship & yard planning, labour management and assets’ management, and integrating all information requirements of the terminal and the enterprise.
Asset Management includes real and near time monitoring of asset condition and performing repairs when faults/defects arise, planning and performing scheduled and preventative maintenance, co-ordination of maintenance timings with operations schedules, and managing the life cycle of the asset to ensure the most cost effective return on investment. Asset Management covers the following areas:
Asset Maintenance (ASM), Asset Status (AST), Asset Database (ADB), Asset Scheduling (ASH), Asset Life Cycle Management (LCM), Asset Performance Management, Expenditure Planning and Control (EPC). I assisted in Sanity Testing and System Testing of the Asset Management and procurement (ASMP) module.

Responsibilities:

• Played a key role in Unit Testing, Module Testing, Sanity Testing, System Testing, Acceptance Testing and Regression Testing
• Drafted the Test cases and prepared the Test Data
• Identified and Raised bugs in Bugzilla for Uncon & ASMP modules
• Raising Defects, Defect Verification and Closing of Defects in Test Director
• Maintaining Data in Data Management Tool
• Good knowledge in Logical Database design of the module
• Effective Bug tracking and reporting in Test Director and Bugzilla
• Reported progress to Test Lead and created Daily and Weekly Status Reports detailing accomplishments and plans
• Test Director Administration
• Grooming and mentoring new associates on domain and technology.
• Had good exposure to Software Development Life Cycle (SDLC) phases like requirements, analysis, design, construction, testing and maintenance

Environment: Windows 98, XP, JAVA, BC4J, JSP, SWING, Mercury Test Director 8.0, Bugzilla

Education
Masters in Computer Applications

Certifications

• ISTQB Foundation Level Certified Tester
• HP Certified Professional in Quality Center 9.2
• HP Certified Professional in QTP 9.2