Seasoned Senior Program, Project, and QA Manager with over 15 years strong cross-functional and enterprise-level expertise in business analysis, project and program management, and quality assurance methodologies. Success demonstrated creating and transforming quality business models across the enterprise.
Areas of Expertise

• Senior Program and Project Management
• Managing cross-enterprise QA of Multiple Sun Solaris Operating System releases
• Defect Tracking Systems, Measurement, Criteria, Adherence Guidelines, Processing & Resolution
• Defect Analysis and Report Tracking Systems and Tools Development
• Excellent QA leadership track record (OS and platform standards compliance)
• Execution Validated by Metrics to ensure business and quality goals get met
• Team Management, Leadership, Motivation and Mentoring
• Innovative Win-Win Solutions and application of best-practice methodologies
• Excellent track record for high rate of quality and delivery
• Cross-enterprise Management of Complex Programs and Processes
• Director/Senior Management Level
• Extensive QA, integration, and interoperability technical background in many hardware and software technologies

Professional Summary, Accomplishments, and Qualifications

15+ YEARS Senior Technology Professional Engineering, Program, and QA Management

• Driven, analytical, astute and business savvy strategist with 15 + years experience in QA, engineering management, program and project management, test engineering, test management, and systems integration;
• Defect Tracking and Resolution Management Expert - Comprehensive knowledge of defect tracking and metrics development and applications required to support the resolution and triage of software, hardware, and system bugs within a large enterprise; Has provided defect tracking, mentoring, and guidance to product teams, bug triage teams, defect resolution managers, senior management, and executives across a F500 company;
• Key contributor to engineering new product development and release processes.
• Proven high rate of delivery and success operating and delivering across a wide range of functions and roles.
• Product QA Boss/Lead for complex OS releases and programs within a large enterprise – Responsible for driving key engineering programs in F500 Hi-tech corporate environment as Product Quality Boss, Senior Program Manager and QA Manager. Served as Solaris Operating System Product QA Boss/Lead for multiple major and minor operating system releases, leading cross-company project of managing engineering and QA management efforts.
• Project, Program, and Team Management Ability to repeatedly cross-manage and successfully lead multiple QA teams across various business unit organizations and trans-Atlantic teams through very complex and difficult operating system releases, projects, and bug resolution efforts; Have led QA, test development, and/or test engineering activities for multiple new platform, OS, and subsystem product releases over the last two decades; cross-functional and global coordination; Liaison with teams, clients, consultants, and vendors; Presentations to clients and licensing authorities;
• Major Project/Program Coordinator/Facilitator - Led defect tracking system and development efforts for new tools, metrics, and product release criteria and policies deployed across entire company to track most-critical and must-fix bug triaging efforts for all new product releases;
• Co-author and developer of Dartboard Tool (defect analysis and report tracking). Received Quality Engineering Excellence award. Dartboard still in heavy use by all engineering teams at Sun today;
• SQL, UNIX, and PERL Developer - Developed and executed hundreds of automated defect tracking Oracle SQL queries which still run daily and in real-time. Developed automated reports with latest bug data and metrics as required to support and guide defect resolution activities and efforts for dozens of new platform, new subsystems, and new operating system product teams and major releases;
• Written/Oral Communication Skills & Interpersonal Skills: Author of dozens of technical reports and publications comprised of new business process and plan proposals, test plans, specifications, schedules, strategies, roadmaps, project and program status reports, procedures, technology cookbooks, operational guidelines, test engineering and manufacturing procedures, performance reviews, and meeting minutes. Frequent organizational representative to numerous product, business, and engineering teams. B2B business agreement and contract development. Presentations and recommendations proposed to product approval committees, test councils, management teams, steering committees, senior management, and external entities e.g., meeting with newly acquired companies to assimilate them into existing operations; Selling and promoting consulting and managed services to potential business clients.
• People Management: Cross-managed dozens of personnel assigned to supporting functional efforts of projects and programs managed over the years. Managed/supervised large technical teams of professionals (architects, software developers, hardware engineers, managers, senior and junior QA engineers, technicians, systems administrators, administrative and support personnel, drafters, assemblers, account managers, supervisors, and engineering support and lab);
• Reliability, Accountability, and Dependability - Responsible to ensure billions annually were not jeopardized due to product non-compliance impacts to commercial and government revenue streams; Maintained flawless execution record for over two decades; In the standards compliance world, one test failure can translate to catastrophic failure, e.g., can amount to a product not being able to ship, or a delayed product launch with severe impacts to monthly revenue run-rates. There’s no such thing as a minor compliance defect when competitors stand wedge-ready to tell the industry and your customers when you’re not conforming;
• Facilities & Engineering Lab Development & Management Experience – Planning people and equipment moves, space planning, HVAC preparations, planning and developing server rooms, servers, equipment appropriations, network designs and implementation, data communications, coordination with building/construction/move/space planning and other project committees, electrical raceways, cable trays; lab policy and training; Responsible for planning budgeting and forecasting of equipment capital, staffing budgets, and lab support personnel to several buildings with expenses managed annually into the millions;
• Legal Contracts/IP Portfolio Management: Served as liaison with corporate and IP counsels and to Sparc International (international consortium body of Sparc Partners); Provided technical, business, and compliance guidance on Sparc Trademark Compliance; Managed legal contracts that included NDAs, employment agreements, consulting agreements, Technology Trademark & Licensing Agreements; licensing and distribution agreements, lease agreements; Factoring/Finance Agreements.
• 15+ years managing QA for highly complex projects
• 10+ years managing Systems Integration and Overall SQA Test Experience
• Diagnostic Validation Management – Managed team responsible to validate and ensure Sun Diagnostics tool and stand-alone diagnostic builds were qualified and ready to use by engineering and manufacturing organizations
• Solaris/Unix Systems Administration – have served as senior systems administrator to engineering organization, labs, from building and managing servers, networks, users, installations, and automated support systems.
• Hardware & Systems Engineering Provided Sustaining and Escalations Engineering Support to Dozens of projects; Systems integration of Platform, Storage, Peripheral, Networking, and Power Subsystems; Configuration management and Testing; Client/Server Testing; Installation Testing; Power budgeting; Power Testing; Data Center Air Conditioning/Cooling Requirements; Integration planning and support on an array of various new platform and I/O designs; Included environmental, power, thermal, signal analysis, system and stand-alone level diagnostics, ECOs, BOMs, CCB reviews of new and modified designs; Key participant in design reviews; procedure modifications; technical and service manual editions and reviews; made key dispositions and rendered solutions to FRU items, whether in field, in stock, or in manufacturing.
• Telephony Experience - 4 years Card Test and EPABX Manufacturing/Test & RMA Groups Supervision and 4 years of Northern Telecom Systems Test of Line, Trunk, and Control Systems

Technical Skills Summary
Key Computing Hardware and Operating Systems

• Sun Microsystem Architectures (Sun 1,2,3,4,4c,4d,4m,4u)
• Sun Microsystem Platforms (preSPARC,SuperSPARC,HyperSPARC,UltraSPARC)
• Sun Microsystem Operating Systems (Solaris/SunOS, All Operating Systems)
• Other Platforms and Unix Variants:
• Intel 80X86PC\'s (Vista, XP, Solaris, MS-DOS/Windows 3.1,Win95,XENIX,Coherent UNIX, FreeBSD, Sun 4.x, BSD, Linux, Suse, Redhat,
• NCR Tower 3200 (UNIX System V 1.03.02).
• SCO XENIX (System V) 80386 Version.
• ARIX Model 900 (UNIX System V).
• NSC 32016 (UNIX System V).
• Convergence Micro Mainframe (UNIX System V).
• Sequent S81 (Dynix 3.0.17 BSD UNIX).
• Netware 3.11).
• IBM (ASA 400)
• PDP 11/44 (UNIX BSD 2.9, 2.10).

Programming Languages and Methodologies:

• Agile Modeling, Start-up coaching, Agile Xtreme Planning, and review of best and effective project delivery and quality-to-development partnering practices ;
• CMM, Six Sigma, Sun Sigma Familiarization and Implementation;
• Excel VBA Macro Development and User Forms Automation;
• LAMP (Linux, Apache, Mysql, PERL/PHP) Development;
• SQL, (Oracle, Oracle ISQL, Informix, UNIFY, Sybase)
• PERL DBI and various supporting libraries, e.g., to support graphics, charting, and metrics systems
• Dreamweaver 8 WYSIWYG XHTML Generator;
• Shell Scripting: UNIX C-Shell, Bourne Shell, Korn Shell, Awk, PERL DBI, Javascript, HTML, CSS, Web 2.0 Concepts (Web APIs; SOAP, REST; XML; Ajax; YUI; scriptaculous), Metastock and Quotesplus Query Language
• C (UNIX System V/BSD), SUN OS, Microsoft C, Turbo C);
• JAVA
• Faircom (C-ISAM, R-TREE, D-TREE, C-TREE).
• Assembly Language (Macro 11 Under DEC PDP 11/45, 8085).
• DBase (Ashton Tate)

Professional Experience

Confidential, 2007 — 2009

Profound Contractor, Sr Principal

Engineering Services and IT Solutions Provider to deliver advanced IT and engineering technical talent to clients to manage their complex engineering challenges. Key initial markets targeted virtualization, start-ups, hi-tech, biotech, green tech, clean tech, Fortune 1000 companies, and the energy sector.

Established Business Operations Managed and deployed wide-range of new business incorporation initiatives that included:

• Capitalization, stock issuance, financing; insurance acquisitions;
• Office and support personnel infrastructure;
• Business strategy development, implementation & deployment planning;
• Insurance acquisitions and qualifications ($6 million attained);
• State and federal employment law review for staffing professionals;
• Legal reviews and contract development and management for full-time and consulting personnel; Preferred and Layered Vendor Services Agreement & Contract Development; fee schedules;
• HR; Financial Operations and Administration

Technical Accomplishments and Deliverables Developed and deployed:

• Provided hands-on web infrastructure and development using latest web 2.0 technology. Included client portal design and automation of resume submissions into proprietary ATS;
• Developed company brochure, graphics media and advertising using photoshop and Open Office;
• Led review process, selection and implementation of applicant tracking and sales prospecting systems;
• ATS and VMS IT Training to Staff;
• Used QuickBooks, Staroffice, and Excel for general ledger, budgets, forecasting, staff loading, accounts payable, accounts receivable, P&L statements, balance sheet, Taxation and compliance;

Marketing and Sales:

• Created and drove several market canvasing strategies for client prospecting;
• New client business sales and agreement negotiations;
• Aggressive and highly creative recruiting and staffing strategies by various client types;
• Vendor Services & Relationship Management;
• Adept in discovering new business opportunities, driving sales lifecycle and building new markets from ground up;
• Rapidly engaged in partnering with/providing IT & Engineering support services and/or talent acquisitions either directly or indirectly for more than a dozen major clients.

Education & Experience Summary

• 20+ years relevant on-hands engineering and management experience in high-tech with F500 company
• 15+ years in Engineering/Management
• 7+ years managing QA for highly complex projects
• 10+ years managing Integration and SQA Test
• 3 years Lab, Network, and Systems Administration
• 4 years Card Test and EPABX Manufacturing/Test Supervision
• 4 years Northern Telecom Systems Test and Telephony Experience

Key Coursework/Certifications

• PMP Project Management Professional (Self-Study Course)
• Agile Methodology (Self-study course)
• UNIX Sys Calls and Adv C Lang Programming, UC Extension, Santa Cruz
• Solaris 2.X Advanced Systems Administration - Sun Microsystems
• C Programming - Sun Microsystems, UC Extension, Santa Cruz
• Java Programming - Sun Microsystems
• Software Quality Assurance Testing