Professional Summary:

• IT Professional specializing in quality assurance with the ability to work on projects as an individual contributor or within a team.
• Assisted in the development of QA framework for Avanade resources to be utilized for medium and large projects.
• Developed test plans, test cases, defect summary reports and issue reporting documentation for testing.
• Performed functional, data integrity and regression testing in client server and web environments.
• Experience working with Waterfall, Agile and Scrum methodology.
• Detail oriented with a passion for quality assurance.

Operating Systems: Windows XP/Vista, Red Hat LINUX, Sun Solaris
Databases: Microsoft Access, Oracle, SQL
Software Applications: Microsoft Office, Microsoft Visio, Lotus 123, Interleaf,
PowerPoint, QA Partner, Soffront Track, Test Director, Lotus Notes, XMLpad, XMLSpy, Sagent (UC4), PeopleSoft ,JIRA, Borland Caliber, Openlink Endur, Beyond Compare, Toad, HP Winrunner
Training: Systematic Software Testing, Managing the Test Process, Test Process Improvement,
How to Break Software, Exploratory Testing, Core Competencies of the Business Analyst
Configuration Management & Bug Tracking Tools: MS Source Safe, Team Track, Test Director,
HP Quality Center, Subversion, Team Foundation Server

Confidential,Business/ Quality Assurance Analyst Consultant:

• Provided BA support for an EMR system for a major cancer research and treatment center on the Order Entry module.
• Elicited and gathered requirements during meetings with PSCs, Nursing and Business Center staff.
• Documented past and future process workflows for assigned areas.
• Translated iRise simulations created by the SMEs into high and low level requirements for RTC, Audit Trail, Scheduling and Center Worklist.
• Developed use cases and user interface documents during the Planning Phase of the project.
• Updated existing documentation in Borland to complete Change Requests for existing ClinicStation modules.
• Documented change requests and issues for the Lab Order Entry project in TFS.
• Created queries for the Lab Order Entry team in TFS to be utilized by the project team for issue reporting.
• Provided deployment support to the users by training the users on the production rollout of iMedConsents and Order Sets.
• Documented deployment issues and change requests from the users in TFS, to be reviewed by the Change Request Board.
• Assisted in the development of the QA framework for Avanade resources to be utilized for medium and large projects.
• Created document templates for QA test plans, test cases, defect summary reports and process for issue reporting.

May 2007-Sept 2008
Confidential,Houston, TX
Quality Assurance Associate:

• Provided technical support for Front, Middle and Back Office users on the OpenLink Endur application.
• Developed test strategies and test cases for all assigned bug fixes and enhancements.
• Created regression packs for DAC and Sierra to be used to determine which tasks and workflows to be tested based on the scripts or queries that are being modified.
• Verified bug fixes and enhancements for monthly releases for Energy, Base Metals and Soft environments.
• Assisted in the creation of a regression test case repository to be used for the verification of the Energy upgrade from Endur v6 to v8.
• Reported and tracked all issues/defects associated with the monthly production fix releases in HP Quality Center and JIRA.
• Documented test requirements in HP Quality Center for all assigned projects.
• Interviewed Middle Office users to determine which reports were still being used in the EOD batch for the Energy upgrade.
• Gathered and documented requirements for emergency fixes in the production environment.
• Created batch performance spreadsheets for Base Metals and Softs that calculate the runtime of each workflow, that are used for regression testing to ensure SLA times are not affected by the changes made by the monthly releases.
• Monitored and troubleshooted EOD batches for Softs, Base and Energy builds
• Setup up FC File Mover data transfer routes for Verve and various feeds in UAT environment.
• Updated workflows for Verve and other downstream feeds in the Service Manager, as needed for bug fixes.
• Supported other groups within JPMC on FC File Mover setup/installation.
• Scheduled and managed test environments for software updates to Energy, Soft and Base Metal fixes.

September 2006- May 2007
Confidential,LP Houston, TX
Senior QA Analyst:

• Provided validation services for software created to support account representatives assigned to collection accounts for Department of Education.
• Analyzed requirements to determine test strategy and related test cases for assigned projects.
• Provided test estimates based on functional requirements and project documentation.
• Performed functional and regression testing on PeopleSoft interface and legacy UNIX application.
• Monitored the Sagent plan for execution of parallel processes, data loading errors and plan completion.
• Verified the data at each checkpoint in the Sagent Plan for adherence to ‘data cleansing’ rules.
• Verified the integrity of contact lead data that was imported into the data warehouse by Sagent (UC4).
• Simulated business scenarios in ‘how the software’ would be utilized by the Account Representatives using the Dialer software for regression testing.
• Utilized ED to query and modify test data to be used with PeopleSoft and UNIX applications.

February 2001- September 2006
Confidential,Houston, Texas
Senior Quality Analyst/ Verification Lead:

• Provided quality assurance support to public retrieval information service for commercial lenders.
• Determined staffing needs for assigned projects, based on project scope and functional requirements
• Created QA project plan which detailed QA related tasks and milestones for my assigned projects, these project plans were then incorporated to the overall project plan by the project manager.
• Developed test plans and test cases for internal and third party vendor projects.
• Created Test Summary Reports detailing the test results at the end of the project.
• Performed functional and regression testing of web interface for legacy application (written in JAVA and DOS).
• Verified data integrity, performance and the usability of the application.
• Created queries in Toad to verify imported data in Oracle database.
• Utilized XMLPad and XMLSpy to create/modify XML files to create test data.
• Documented and tracked open issues through the development life cycle of the application.
• Provided test status in program management meetings for assigned projects.
• Managed bug triage meetings to facilitate defect management and issues with the project team.
• Created defect metric information, to illustrate test team progress to project stakeholders.
• Moderated and coordinated User Acceptance Testing on all assigned medium-large projects.
• Performed product support duties for internal users after the production release of the application.
• Participated in the creation of offshore QA process that is currently being implemented by UDS.
• Managed offshore resources in Pune, India for software projects that have been outsourced due to resource constraints.
• Created a regression test matrix that spanned a web interface and two legacy applications (JAVA and DOS) for medium/large projects.

August 2000- February 2001

Senior Quality Assurance Analyst:

• Provided quality assurance support to a title insurance software company.
• Determined the testability of requirements by reviewing functional requirement documents for creation of test documentation.
• Created a smoke test to be utilized by the build team prior to deployment to the QA group.
• Developed a test plan and test cases for the Policy Register project.
• Performed unit-integration testing on modules released to the QA test group.
• Verified the data integrity, performance and the functionality of Policy Register.
• Created traceability matrices to ensure requirements based test coverage.
• Provided representation for the test team in functional specification and design review meetings.
• Addressed open issues and tracked problem areas through the development life cycle of the application.
• Trained end-users on the final version of Policy Register.

March 1998 – August 2000

• Provided Quality Assurance support to for a network management software company.
• Managed test network domain for verification of BV- Monitor, Bv-Exchange and NOS Admin for NetWare, which consisted of Microsoft and Novell products.
• Performed functional and regression testing of products prior to release.
• Developed master test plan and test cases to support the testing cycle of each product.
• Addressed open issues and tracked problem areas through the project life cycle.
• Created queries in SQL Enterprise to verify Bv-Monitor data.
• Supervised a group of six junior testers.

Automated Test Engineer:

• Developed a battery of automated test scripts based on test cases provided by the functional test group. These tests script performed GUI, load and stress testing on the application.

Education:
B.B.A, Management Information Systems