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Qa Lead/ System Support Sr. Qa Analyst Resume

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SUMMARY:

Involved in Information Technology industry for more than Seven Years in Quality Assurance with diversified experience in manual and automated testing tools. Proficiency lies in developing testing methodologies, testing cycle analysis, designing test case scenarios and validating application software in a time critical Client/Server and Web based applications in Payroll. Qualification in different fields gave an ability to critically and decisively analyze different situations. Proficient in the Quality Assurance and Automation tools using various Mercury tools.

EXPERTISE:

  • Extensive knowledge of software lifecycle, preparing test environments.
  • Proficient in developing and executing test procedures, and ensuring that the software meets the system requirements.
  • Expertise in testing migration testing for Windows 2000, Windows 2003, Windows 8, Windows
  • Vista, and Windows XP.
  • Excellent scripting skills for QTP and HP Tools (WinRunner/Load Runner/HP Quality Center
  • (Test Director)
  • Knowledge of Mainframe Rumba.
  • Good knowledge of Front-end tools like Visual Basic, Power Builder, and Reports.
  • Proficient in documentation, writing standard procedures, policies, documenting entire test cycles, Scheduling.
  • In-depth understanding of Software Development Life Cycle, QA methodologies, and Test
  • Strategies.

SKILLS:

Operating Systems: W2K Server, Windows NT 4.0, Widows 95/98, Linux, UNIX, Windows Vista, Windows 98/2000, Windows 2002, Window 8, Windows XP Professional.
Languages: VB, C, C++, Perl, Java, HTML, RUMBA 7.3.0, and JavaScript
Word Processing: Microsoft Office Suite, Lotus Notes, and Adobe Acrobat
Hardware: IBM compatible PCs and Notebooks
Q/A Testing Tool: HP (Mercury) Tools (Win Runner, Quality Center (Test Director), Load Runner and QTP), Clear Quest Defect Tracking System (CDTS) (IBM Rational Clear Quest).

EXPERIENCE:

Client: Confidential, Philadelphia, PA Oct ’06 - Present
Role: QA Lead/ System Support Sr. QA Analyst

Line of Business: Ops Technology & eCommerce
Department: International Electronic Banking Support
Job: Permanent

Confidential is a diversified financial services company that provides a broad range of banking, asset management, wealth management, and corporate and investment banking products and services. Confidential are one of the largest providers of financial services in the United States, with retail and commercial banking operations in 21 states from Connecticut to Florida and west to Texas and California, and nationwide retail brokerage, mortgage lending and auto finance businesses. Our retail brokerage operations under the Wachovia Securities brand name manage client assets through offices nationwide. Globally, clients are served in selected corporate and institutional sectors and through more than 40 international offices. I worked as a Sr. System Support Sr. QA Analyst for CyberSuite Products at Wachovia, which are CyberPay, CyberInquiry, Global Pay, CyberBank Reports, Private Label CyberBank Report, Private Label CyberInquiry, and RDC (Remote Deposit Capture).

Responsibilities:

  • Analyzing business requirements and preparing Test Plans based on User Requirement Document (URD) and preparing Test Scenarios, Test Cases and Test Procedures using Quality Center 9.4 and 10.1.
  • Worked on UAT testing on all merger projects (CyberInquiry to Intellitracs, Pega, CyberInquiry for Midas, CyberPay Draft Removal, Security Remediation projects for all products etc) for Cyber products for Wells Fargo.
  • Coordinating with the QA Manager, business analysts and developers on requirement issues. Participating in project meetings, QA status meetings and release meetings.
  • Testing the application manually by executing test cases prior to automation.
  • Wrote UAT testing scripts for CyberPay and CyberInquiry. Also, with other Cyber Products.
  • Lead 4 members QA team and co-ordinate testing between client users and QA team.
  • Did Testing for Bank Sites: For Ex. CyberInquiry, CyberPay, CyberAdmin, CyberImport, CyberExport, GlobalPay, CyberBank Reports, Private Label CyberInquiry and Private Label CyberBank Reports.
  • Used Quality Center 9.4 to store and maintain the Test Repository and Document Generation.
  • Used QTP for regression and smoke testing.
  • Used Quality Center 9.4 for the defect reporting and tracking.
  • Creating test cases and automating them for the purpose of regression testing and functional testing with check-points using Quick Test Professional.
  • Used all necessary checkpoints of Quick Test Pro to make the reusable scripts onenhancements.
  • Completed assigned tasks and deliverables on schedule and reports.
  • Trained the Team to use the Quick Test professional and Quality Center (Test Director 9.0).
  • Modifying Scripts by using VB Scripts in QTP.
  • Assisted the team lead with daily QA tasks. Attended project meetings, release meetings, and QA status meetings.
  • Implemented whole life cycle of QA Methodologies starting from Planning, Capturing, Creating, and Executing, Reporting and Tracking the defects using Mercury Quality Center.
  • Analyzed system requirement specifications and developed test plans, test cases to cover overall quality assurance testing.
  • Worked on Production environment when project went live and supported whole application for testing.
  • Involved in UAT and coordinating with users while performing User Acceptance Test.
  • Worked on Clear Quest Defect Tracking System (CDTS) for defects.

Environment: Windows 98/2000, Windows XP Professional, QTP 9.5, Quality Center 10.1 (Test Director 9.0, Quality Center 9.2, 9.4 and 10.1), VBS, Java, Oracle, Visio, Lotus Notes, MS Office, Clear Quest Defect Tracking System (CDTS) (IBM Rational Clear Quest).

Client: Confidential, King Of Prussia, PA May ‘06 – Sept ‘06
Role: Sr. QA Engineer
Project: Toys R Us and Babies R Us 
Line of Business: eCommerce and Marketing
Job: Consultant/Permanent

Confidential provides an e-commerce solution enabling retailers, branded manufacturers, entertainment companies and professional sports organizations to operate e-commerce businesses. The company\'s e-commerce solution includes Web site design and development, e-commerce technology, managed hosting, order fulfillment, customer service, merchandising and order management, online merchandising, customer relationship management, content development and online marketing. The company operates either all or a portion of the e-commerce businesses for approximately 45 partners. Confidential trades on the NASDAQ Stock Exchange under the symbol, GSIC. Responsibilities:
  • Participate in Business Analysis, Software Requirement Analysis and Data Analysis
  • Provide leadership and mentoring for other QA Engineers.
  • Work with Business Analysts and System Analysts in designing new enhancements and help in Business Requirement Specification (BRS) Document
  • Estimating time and effort (QA estimate) based on sessions with Project Managers/Leads and Business analyst
  • Interacting with offshore team(which is in India) in helping them understand the goal and work flow of the applications
  • Worked on different projects for Toys R Us and Babies R Us sites, and tested them by creating manual and automation scripts in QTP and QC
  • Conduct meetings with end clients to understand their application needs and requirements
  • Develop and execute Test Plans and Test Strategy for the web applications of Order Tracking, Rebates & Gift Cards for the retailers not limited to Toys R Us, Babies R US, Polo, Radio Shack, Levis, Zales, Dockers, Bed Bath and Beyond, Aeropostal, etc.
  • Involve in design and testing of payment options e.g. PayPal, Gbuy, Google checkout on different web stores
  • Validate business transactions using JDA application built on IBM AS400
  • Perform Back End testing onIBMAS400using SQL and by calling external procedures from \\
    ?command line
  • Extensive use of Quality Center for test requirements, preparing test cases, logging and tracking the defects and conducted Bug review meetings
  • Involve in peer reviews.
  • Perform Manual Functional Testing, Regression Testing, UAT, and Smoke Testing.
  • Review QA Release Notes and update traceability matrix
  • Review design documents and provide QA estimate on the projects
  • Review and approve QA Test scenarios
  • Develop post test Summary Reports and developed metrics to keep track of issues in Production
  • Recommend process improvements to maintain QA standards

Environment : Quality Center, QTP, J2EE, Web logic, JSP, Oracle, JDA, AS/400, DB2, Epiphany, Windows XP, Putty, XML, UNIX, LINUX, Ms-Project, Ms-Word, Ms-Excel, Visio, Catalog Management (CATMAN ), Fulfiller Management System (FMS)

Client: Confidential, New York City, NY Nov ‘05 – May ‘06
Role: QA Analyst/Tester
Project: Operations Products and Solutions - GFITS

Confidential is a diversified financial services company that provides a broad range of banking, asset management, wealth management, and corporate and investment banking products and services. Working as a QA Analyst to test its in-house OFAC applications like Intellitracs (Case Management Tool), Correspondent Bank Risk, Trade Payment System, Eximbills Trading System, and Final Credit Service. All the applications enable Wachovia to be in compliance with government sanction standards by implementing an automated scanning and payment process for Foreign Assets and Control related items. 

Responsibilities:

  • Interacting with Business team to understand Business logic and User Requirements for both Manual and Automated testing.
  • Analyzing business requirements and preparing Test Plans based on User Requirement Document (URD) and preparing Test Scenarios, Test Cases and Test Procedures using Test Director.
  • Created test cases and automated them in Quick Test Professional for the purpose of regression testing and functional testing by using check-points.
  • Automating CBR Workflow Filenet Application forms using QTP
  • Automating web based applications and mainframe applications using QTP
  • Coordinating with the QA Manager, business analysts and developers on requirement issues. Participating in project meetings, QA status meetings and release meetings.
  • Modifying Scripts by using VB Scripts in QTP.
  • Performing Black Box, System, Integration and UAT.
  • Training the Team to use the Quick Test professional and Quality Center (Test Director 8.0)
  • Writing basic SQL Queries manually for validation of data for Intellitracs Application.
  • Involving in UAT and coordinating with users while performing User Acceptance Test.
  • Using Test Director to create and maintain the Test cases and the Test scripts for both System Testing and Regression Testing.
  • Work with Mainframe Rumba and created script for testing by using HP Quality Center.

Environment: Windows 98/2000, Windows XP Professional, QTP 8.2, Test Director 8.0, VB,VBS, Visual Age Small Talk, Java, Oracle, Visio, Lotus Notes, MS Office, Quality Center 8.2, RUMBA 7.3.0, FileNet.

Client: Confidential, Philadelphia, PA June ‘05 – Nov ‘05
Role: QA Tester
Project: Data Consolidation Project

Confidential is a diversified financial services company that provides a broad range of banking, asset management, wealth management, and corporate and investment banking products and services. Confidential is in the process of doing a Data Center Consolidation and they want to assess all the International Trade Applications and new applications in this new environment are going to operate smoothly as per Check 21 and ISO Standards. Working as a QA Tester to test the migration of all data servers to a single location currently located at various sites in the United States.

Responsibilities:

  • Analyzing business requirements and preparing Test Plans based on User Requirement Document (URD) and preparing Test Scenarios, Test Cases and Test Procedures using Test Director.
  • Coordinating with the QA Manager, business analysts and developers on requirement issues. Participating in project meetings, QA status meetings and release meetings.
  • Testing the application manually by executing test cases prior to automation.
  • Performing database testing using Oracle SQL Queries to ensure that the data is restored and the application is working as expected after the migration of the server.
  • Used Test Director to store and maintain the Test Repository and Document Generation.
  • Used Test Director for the defect reporting and tracking.
  • Creating test cases and automating them for the purpose of regression testing and functional testing with check-points using Quick Test Professional.
  • Used all necessary checkpoints of Quick Test Pro to make the reusable scripts onenhancements.
  • Completed assigned tasks and deliverables on schedule and reports.
  • Trained the Team to use the Quick Test professional and Quality Center (Test Director 8.0).
  • Modifying Scripts by using VB Scripts in QTP.
  • Assisted the team lead with daily QA tasks. Attended project meetings, release meetings, and QA status meetings.
  • Involved in UAT and coordinating with users while performing User Acceptance Test.
  • Work with Mainframe Rumba and created script for testing by using HP Quality Center.

Environment: Windows 98/2000, Windows XP Professional, QTP 8.2, Test Director 8.0, VBS, Java, Oracle, Visio, Lotus Notes, MS Office, Quality Center 8.2, Mainframe Rumba 7.3.0.

Client: CONFIDENTIAL, Roseland, NJ Jan ‘04– May ‘05
Role: QA Analyst

Confidential. is the provider of outsourced payroll, human resources and benefits administration solutions. Their web-based payroll solution Pay eXpert provides with the payroll functionality, real-time access to payroll data, high-levels of security, virtual training and a new online customer support center.
As a QA Analyst, the responsibilities involved analyzing Business Plan, write test plans according to the business plan, and provide with weekly team status reports, writing PL-SQL scripts for data loading and data validations.
Responsibilities:

  • Analyze and design comprehensive and efficient tests and test implementation strategies for various Internet projects
  • Involved in writing business process documents/test plans, test cases, and test matrices.
  • Documentation for specific test plans for each deliverable, as well as the test plan
  • Configure test environment for specific test cases, execute automated tests using Win Runner
  • Extensively involved in writing and tuning Sql scripts for database queries.
  • Extensively involved with migrating testing for Windows 2000 and Windows XP. Responsible for writing test plans for the test and production environments.
  • Performed migration and system testing for new environments on Windows XP.
  • Wrote basic PL-SQL scripts for testingthe test data against the benchmarks.
  • Prepared Win Runner scripts and test cases which includes inputs, actions and expected result
  • Prepared and documented migration procedures and requirements of migrating application from Windows NT and Windows 2000 to Windows XP environments.
  • Oracle Database testing was performed at various stages in Test Cycle and used SQL queries to identify the bugs.
  • Performed testing under Normal and Peak load and identified bottlenecks.
  • Automated test cases using Win Runner to perform testing of different application versions.
  • Extensively carried out data driven test cases for performance testing using Load Runner and
  • Oracle as the data source.
  • Wrote Win Runner scripts for regression testing including database and bitmap validations.
  • Run some scripts and web based applications by using QTP.
  • Made enhancements to Visual Basic and UNIX applications in response to user requests.
  • Created a productive relationship with the development counter part to maximize project
  • efficiency
  • Track defects during the development life cycle using Test Director.

Environment: Windows 2000, Windows XP, Windows NT 4.0, UNIXOracle 8.1.7, QTP, Load Runner, Win Runner, QTP, Test Director and Visual BASIC

Education:

BS in Computer Science/Business

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