Quality Assurance Tester Resume

Career Summary
Over 15 years of sales, customer service and technical expertise within the areas of Client and Project Management, strategic planning, project management, marketing/advertising. Detail oriented professional well versed in customer satisfaction with strong leadership. I am proficient in Windows, Mac platforms and in several software applications. I have efficient analytical, problem-solving, troubleshooting and decision-making skills.

Professional Experience

Confidential, El Segundo, CA
Quality Assurance Tester 2011-Present

Find and document defects with clear and concise description and reproduce steps
Interact with Development on as needed bases
Perform testing from scripted test cases and as directed by management staff
Review product documentation for accuracy, clarity, consistency, completeness and compliance
Assist in maintain test environments
Analyze and review discrepancies resulting from executed tests
Perform extensive system, function and regression testing
Make recommendations to improve product reliability, performance, and quality assurance best practices and processes

Confidential, Universal City, CA
Team Lead 2008-2012

Schedules, assigns and prioritizes staff and workloads
Train staff and implement emergency procedures and ensure appropriate Safety Procedures are adhered to
Directly supervises and trains new hires and temporary staff
Oversee general operations for the department
Helped put together a guest satisfactory survey

Confidential, Los Angeles, CA
Account Executive/Manager of Road Sales 1996-2007

Manage all road sales team performance
Creating weekly reports( spreadsheet and database )and present for management review
Recruit, interview, train, and create assignments for all team members across the country
Develop and maintain close relations with local and national business community in order to fulfill client needs more effectively
Provide prospective clients with detailed description of services relative to seminars, services, applications, and instructor materials.
Promote products through conventions, trade shows, public relations, etc
Work with marketing to develop new leave-behind product(s), newsletter, advertising materials, web design, etc

Confidential, Los Angeles, CA
Manager 1995-1996

Conduct candidate assessments and assist new hires with on-boarding process
Organized book signings, children's story time, staff meetings and briefings
Schedules, assigns and prioritizes workloads and assignments
Ensures that customer needs are being met by staff in a timely, professional manner
Maintain a thorough understanding of all departmental policies and procedures

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