TECHNICAL SUMMARY
PROGRAMS: TSO/E; ISPF; JES2; VTAM; RACF; SMS; CICS; DB2; IMS; VSAM; OMEGAMMON; CA-1; CA-7; CA-11; ZEKE; NDM; SDSF; CA-OPS/MVS; CA-VIEW; CA-EXPRESS DELIVERY; CA-TPX; CA-TLMS; CA-ACF2; MQ Series; FDR; ENDEVOR; CHANGEMAN; FILEAID; MS/EXCEL; MS/WORD; HP QUICKTEST PROFESSIONAL; HP/MERCURY QUALITY CENTER ; NETVIEW; MS PROJECT; Microsoft SQL Server 2008; MS/Visio; SharePoint; MS/Visual Studio Management; MS/TFS
MACHINES: I.B.M. Mainframes
LANGUAGES: ZOS/MVS JCL; ZOS/MVS UTILITIES; ASSEMBLER; COBOL CLIST; REXX; SQL; SPUFI; HTML; XML; MS .NET FRAMEWORK
OPERATING SYSTEMS: Z/OS; OS/390; MVS; UNIX; WINDOWS XP/7

PROFESSIONAL EXPERIENCE
Confidential,St. Petersburg, FL
June 2012 – September 2012
Senior Quality Assurance Analyst

• Responsible for the creation of test plans and test cases for the development activity, resource allocation and management of tasks for the manufacturing applications.
• Tracked milestones and came up with mitigation alternatives for issues and design gaps.
• Interacted with Business Analyst, QA Leads, Operation leads to ensure the deliverables were aligned.
• Executed test cases for functional testing, system integration testing, created defects, managed defects, debugged, to aid testing two manufacturing application (Shop Floor Control System and Manufacturing Execution System).
• Attended daily Agile/Scrum meetings to share information with Scrum Team.
• Worked with users to define system requirements and created resolution.
• Worked as a team member on large, highly complex technical/programming projects under minimal direction of senior staff and management.
• Prepared test data, i.e. - created the appropriate XML data to be transmitted to the SFCS application.
• Verified and validated test results.
• Documented issues and risks.
• Monitored, tracked test cases, test scenarios, defects, and resolutions utilizing HP Quality Center.
• Effectively managed time in order to successfully meet set targets and handled multiple priorities simultaneously to ensure follow-through to completion.
• Effectively communicated, partnered and interacted with peers, Supervisors, Associate Directors, and other members of senior leadership.
  Developed and maintained SQL queries to extract, insert, update, and delete data from the SQL Server 2008 tables.
• Conducted post mortem analysis to determine root cause for failed changes.

Confidential,Tampa, FL
January 2012 – April 2012
Senior Quality Assurance Analyst

• Created test cases for the development activity, resource allocation and management of tasks for the auditing applications.
• Tracked milestones and come up with mitigation alternatives for issues and design gaps.
• Interacted with Business Analyst and QA Leads to ensure the deliverables were aligned.
• Executed test cases for functional testing, system integration testing and defect management for the Audit application.
• Attended daily Agile/Scrum meetings to share information with Scrum Team.
• Worked with users to define system requirements and create resolution.
• Preparation of test data, i.e. - created the appropriate Microsoft Word and Excel files to baseline the test environment.
• Verified and validated test results.
• Documented issues and risks.
• Tracked test cases, test scenarios, defects, and resolutions utilizing HP Quality Center.
• Effectively managed time in order to successfully meet set targets and handled multiple priorities simultaneously to ensure follow-through to completion.
• Effectively communicated, partnered and interacted with peers, Supervisors, Associate Directors, and other members of senior leadership.
  Developed and maintained SQL queries to extract, insert, update, and delete data from the SQL Server 2008 tables.
• Conducted post mortem analysis to determine root cause for failed changes.

Confidential,Charlotte, NC
June 2011 - January 2012
Senior/Lead Quality Assurance Analyst

• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels within the organization.
• Instrumental in facilitating Credit Dispute Reporting System (CDRS) system Quality Assurance mainframe batch testing by performing migration of DB2 databases to Microsoft SQL Server 2008 Client/Server.
• Authored the test strategy, test plan, and test cases for the migration of the Credit Dispute Reporting System from DB2 on the mainframe system to Microsoft SQL Server 2008 Web platform.
• Developed and maintained SQL queries to extract, insert, update, and delete data from the SQL Server 2008 tables.
• Conducted regression, system, and user acceptance testing on the ATM monitoring web based application system.
• Conducted regression, system, and user acceptance testing on the bank facility break-in monitoring web based application system.
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the test enterprise release to enhance effectiveness toward the business result or strategic intent.
• Created test plans, tests cases, and test scripts for enterprise release testing.
• Conducted testing of web based and client server applications utilizing HP Quality Center software.
• Collaborated with development support groups in design and review meetings to establish enterprise releases to be tested.
• Reviewed and analyzed change requests, test plans, implementation plans, and production impact statements to verify software functionality and adherence to business requirements.
• Spearheaded integrated and User Acceptance Testing for enterprise release web-based and Client/Server applications utilizing .Net environment.
• Conducted post mortem analysis to determine root cause for failed changes.
• Tracked testing defects utilizing IBM Clear Quest software.

Confidential,Tampa, FL
January 2002 - June 2010
Lead Quality Assurance Analyst

• Responsible and accountable for the coordinated management of multiple related projects directed toward quality assurance enterprise release testing objectives.
• Built credibility, established rapport, and maintained communication with stakeholders at multiple levels within the organization.
• Conducted regression, system, and user acceptance testing on the Customer Online Banking Web application.
• Defined and initiated projects, and assigned Quality Assurance Testers to assigned tasks, and performance of component projects, while working to ensure the ultimate success and acceptance of the test cycle.
• Maintained continuous alignment of program scope with strategic business objectives, and made recommendations to modify the test enterprise release to enhance effectiveness toward the business result or strategic intent.
• Instrumental in facilitating Treasury Services Automatic Dollar Transfer (ADT) system Quality Assurance mainframe batch testing by performing integrated system and user acceptance testing.
• Created test plans, tests cases and test scripts for enterprise release testing.
• Conducted testing of web banking applications utilizing HP/Mercury Quick Test Professional software.
• Maintained CA7 and ZEKE automated scheduling system databases, to include defining, creating, and modifying test batch schedule job flows
• Collaborated with development support groups in design and review meetings to establish enterprise releases to be tested.
• Reviewed and analyzed change requests, test plans, implementation plans, and production impact statements to verify software functionality and adherence to business requirements.
• Spearheaded integrated and user acceptance testing for enterprise release batch and online applications.
• Conducted post mortem analysis to determine root cause for failed changes.
• Tracked testing defects utilizing HP Quality Center.
• Eagerly assumed additional responsibilities in migrating over four hundred Liquidity test batch jobs from a manual process to CA7’s automated scheduling system.

Confidential,Lakeland, FL
January 2001 - December 2001
Lead Configuration Management Specialist

• Provided support for configuration planning, management, and control of Control Board and provided support for the Control Manager program.
• Defined system software requirements documentation under Configuration Management control, defined test procedures under CM control, applied CM version control to all installation procedures, and applied CM control to all contractual deliverables.
• Participated in management and technical reviews and supported CM audits.
• Maintained not only new or changed requirements, but also failures and defects in the work products.
• Controlled changes to the configuration items checked in and checked out configuration items from the configuration management system for incorporation of changes in a manner that maintained the correctness and integrity of the configuration items, recorded changes to configuration items and the reasons for the changes as appropriate.
• Compiled and installed new or modified application modules into production for development group.

Confidential,Tampa, FL
May 2000 - November 2000
Quality Assurance e-Business Project Lead

• Managed a team of five Quality Assurance Testers to maintain the EDI applications.
• Defined the quality assurance objectives and processes, including definition and implementation of the test environment and infrastructure for quality assurance testing.
• Provided project management for the testing life cycle, including unit, functional and user acceptance testing.
• Developed QA test plans, tests cases, and test scripts.
• Established project priorities and managed the activities of the quality assurance testers within the group, delivering each project within the established commitments, ensuring quality, performance and conformance with established requirements.
• Participated in design and review meetings.
• Collaborated with the development support teams, business partners, and Subject Matter Experts (SME), to address product usability, reliability, performance and functionality issues.
• Developed, maintained and documented the change control process.
• Chairperson for the weekly change control meetings.
• Maintained defect tracking to determine root cause for failed changes.

Confidential,Syracuse, NY
May 1999 - February 2000
MVS Systems Programmer

• Responsible for installation and configuration of the mainframe operation system to include: MVS, JES2, TSO/ISPF, CICS, DB2, and other associated IBM products.
• Validated that system software and host infrastructure were current.
• Provided project management for Y2K testing of system and OEM products.
• Collaborated with software vendors to determine software products were Y2K compliant. Upgraded test LPAR system from OS/390 1.3 to OS/390 2.8 utilizing Server Pac installation.
• Installed, tested, and upgraded a wide variety of MVS and third party software products, to include (CA-TLMS, CA-ASTEX, CA-PANVALET, CA-OPS/MVS, CA-TPX, CA-90s Services, OMEGAMMON), in an IBM OS/390 environment.
• Provided performance analysis and capacity planning.

Confidential,Baltimore, MD
October 1998 - May 1999
MVS Systems Programmer
Confidential,Tampa, FL
April 1998 - October 1998
Senior Quality Assurance Analyst
Confidential,Boulder, Colorado
January 1994 - March 1998
MVS Systems Programmer
Confidential,El Segundo, CA
October 1990 - January 1994
MVS Systems Programmer

EDUCATION

• Management Information Systems

HONORS & AWARDS
I.B.M. Customer Champion Award
I.B.M Mountain Award
I.B.M. Peer Recognition Award
I.B.M. Bronze Recognition Award