PROFESSIONAL SUMMARY

• Over 11+ years of extensive experience in Software Testing; including 7+ years as Test Lead & Test Manager, managing testing effort and resources for testing Client/Server, Web Technologies and e-Commerce applications.
• Possess hands-on experience testing software applications including Test Planning, Test Case Preparation, Test execution, Defect Reporting and Defect Resolution.
• Hands-on Experience in Publishing, Insurance, Financial and Manufacturing domains
• Extensive experience in Test Management, Test Coordination, Test planning, Resource Management, Risk Management and Conflict Resolution.
• Experienced in Demand Management and Pipeline Resource Management.
• Expert skills in creation of Work Breakdown Structure, Test Strategy, Templates for writing Test Plans and Test Scripts, preparation of Testing Schedules based on Project Timelines and Specifications.
• Experienced in Identifying and implementing process improvements to increase overall Product Quality, Productivity and Cost Reduction.
• Hands on experience in working with Business Users and Technical SMEs and creating Testing Requirements and converting them into Test Scenarios and Test Cases.
• Extensive experience in System Testing, GUI Testing, Integration Testing, Functional Testing, Browser Testing, Regression Testing and Database Migration Testing.
• Experienced in identifying Regression Automation and performance testing needs and implementation of the same.
• Experienced in Coordinating and working with Global Resources in different parts of world.
• Experienced in coordinating and supervising Third Party Testing Vendor’s On-Site and Off-Shore resources.
• Managed, Motivated and Guided teams to meet project QA deliverables within tight deadlines.
• Influences and persuades across boundaries. Good in articulating the problem and always approach with possible alternatives.
• Strong technical skills with proven trouble shooting and problem solving skills. Insight to see problems ahead of time and implement proactive control measures
• Thorough Knowledge in QA Methodologies, Software Testing Life Cycle, Software Development Life Cycle (SDLC) methodologies and Bug Life Cycle.
• Worked in different software models such as Waterfall, V Model and Agile Methodology.
• Motivated and hardworking with the ability to multi task/ adapt and work within tight deadlines to ensure client requirements and expectations are met.
• Comfortable and Efficient in Team Environment and Autonomous Situations.
• Ability to learn new technologies and challenging concepts quickly and implementing them. Communication Skills - Synthesizes solutions and clearly communicates them simplified. Can effectively communicate across all lines of organization, while building strong working relationships.

TECHNICAL SKILLS

Automated Test Tools : HP Quality Center 9.0/9.2, TestDirector 8.x, Quick Test
Professional 9.x, WinRunner 8.x, Load Runner 11
Bug tracking Tools : Quality Center 9.x, Test Director 8.x, BugZilla, SpiraTeam,
ClearQuest
Test Management Tools : HP Quality center 9.2, SpiraTeam
Operating Systems : MS-DOS, Windows (’98, 2000, NT, XP, Vista), UNIX (AIX)
Protocols : TCP/IP, FTP, SMTP, HTTP, HTTPS
Languages : TSL, C, C++, SQL, PL/SQL, Java
Internet Technologies : XML, HTML, DHTML, ASP.NET
Browsers : MS Internet Explorer, Mozilla Firefox, Safari, Chrome
Database : Oracle 8i/ 9i/10g, MS-Access, SQL Server, DB2, Sybase
Software : Microsoft Word, Excel, Power Point, Visio, Project,
eRoom, SharePoint, Visual Basic, SQL Navigator, TOAD, IBM Lotus Notes, IBM SameTime, Microsoft Outlook, Incident Management(IM), SimpleTicket

PROFESSIONAL EXPERIENCE

Confidential,
Client: Confidential,Boston, MA May ‘10 – Till Date
QA Manager / On-site Coordinator
Confidential,is the world\'s largest publisher of educational materials for pre-school to Grade12 schools. As a QA Manager/ On-Site Coordinator in the Asset Data Management (ADM) sector managing QA for multiple on-going projects for 40 different applications. I Successfully Managed, Co-ordianted and Delivered around 40+ small to large Projects, Enhancements and Break-Fix support as well. The team size is 5 On-Site and 15 Off-shore Resources.

Roles and Responsibilities

• Provide overall leadership for Testing & Quality Assurance Services.
• Played instrumental role in streamlining and stabilizing the QA department, where I was brought in at a critical stage.
• Performed continuous assessment & process improvement of testing & quality practice.
• Oversaw compliance with testing & quality standards
• Identify, Select & Implement Tools & Automation to improve efficiency & effectiveness of Testing & Quality services
• Responsible for the quality of Testing Activities & Deliverables, Resource Loading and Test Management.
• Accountable for working with HMH Business, Project Manager / Tech Lead to plan QA tasks, schedule, milestones & test effort estimation.
• Responsible for Gathering and Understanding Project Requirements and preparing QA Effort Estimates, Test Plans and Assigning suitable resources.
• Configured and used Quality Center for Requirements Management, RTM, Defect Reporting and Tracking.
• Worked in different software models such as Waterfall, V Model and Agile Model.
• Played key role in making possible to move to Agile Scrum methodology and customizing the QA process as required.
• Responsible for Resource Demand Management and Pipeline Resource Management.
• Prioritize Projects, Break-fix and Enhancements based on business priority and assign appropriate resources available.
• Recruiting new Testers and Test Leads based on the project requirements and bringing them to speed, assigning work and evaluating.
• Responsible for reviewing resource performance and give ratings and provide guidance in improving overall performance and moving to next level.
• Evaluate gaps in resource skills and create training plan for team members as per the Performance Evaluation.
• Keeping higher management updated of major activities, risks and issues, Metrics in various projects and overall QA department.
• Organizing weekly and monthly QA management meetings and presenting various Metrics Issues, Concerns and Mitigations, Quality Improvements, Trainings and value additions.
• Identify project risks and take appropriate risk mitigation actions.
• Identify, select and implement tools & automation to improve efficiency & effectiveness of testing services.
• Identified Quality & Testing Metrics for Resource Utilization, Defects in SIT, Regression, UAT and Production, Requirement Stability Index and communicate to higher management.
• Ensure the testing tools & Resource skills are up-to date and upgrade them from time to time.

Environment: Quality Center 9.2, SpiraTeam, QTP 9.2, Load Runner 10, Microsoft Project, Microsoft SharePoint, eRoom, Windows XP, Microsoft Word, Excel, Outlook, Visio, Oracle, TOAD.

Confidential,Springfield, MA Nov ‘08 – Apr ‘10
Test Manager
Confidential,is a mutually owned financial protection, accumulation, and income management company, which provides a range of quality products including life insurance, Money Management, mutual funds, retirement Services, annuities and disability insurance. I worked as a Test Manager managing the testing effort and resources for whole Life products.

Roles and Responsibilities

• Managed QA department for whole life products.
• Accountable for working with business clients and systems resources to create thorough testing strategy, test Plans and identify appropriate level of testing including Business Acceptance testing, Systems Testing, Regression Testing, Performance Testing and Automated Testing etc.
• Responsible for preparing Test Strategy by defining the Levels and Types of Testing, Environments, Areas Responsible for testing, Roles and Responsibilities, Testing Project Plan, defect Management Process etc.
• Responsible for preparing Work Breakdown Structure, Test Strategy, Testing Project Plan, Effort Estimates and Resource Planning.
• Identifying, Recruiting and training Resources based on the Project Requirements and arranging KT, training and assigning tasks.
• Review project plans, project cost estimates and monitors project progress.
• Manage entire testing activities from Functional test preparation/execution, System / Integration test preparation/execution, Regression test preparation/execution and UAT support activities.
• Analyze the type of testing to be performed (Manual / Automated) based on the re-usability of test scripts.
• Responsible for planning Test Setup tasks including Coding DB2 tables, Coding/ Building Vantage tables.
• Enforce the adherence to the company’s Quality Standards, processes and procedures.
• Track Schedule and Effort deviation tracking in effort tracking tool.
• Prepared templates for Daily Status Report, Weekly Testing Status Report and Test Summary report.
• Managing Vendor testing resources in performing testing tasks including test Preparation, Test Execution and Reporting.
• Ensuring tests and procedures are properly understood, evaluated and carried out.
• Guided testers in performing Load and Performance testing using HP Performance testing.
• Planning on regression testing for needed modules based on the amount defect.
• Plans, Test Scenarios, Test Cases, Test Execution, Reporting and Managing Defects.
• Responsible for overseeing the development of test plans, test Scenarios, Test Cases, execution of tests as per the test plans, evaluation of test results and reporting defects metrics.
• Configured and used Quality Center for Test Management, Bug Reporting and Tracking.
• Conducted daily Defect review meetings, weekly test status meeting and communication of Test Status, Defect status and Metrics to higher management.

Environment: HP Quality Center 9.2, HP Quick Test Pro, HP Load Runner, Windows XP, Microsoft Word, Excel, Outlook, Project, SharePoint.

Confidential,Charlotte, NC May ‘07 – Oct ‘08

Test Manager

After review of the Syndicated business and the supporting applications by both the legacy Wells Fargo and legacy Wachovia groups, the merger team selected Loan IQ as the go forward application to support the syndicated lending portfolio. The Loan IQ merger project’s main goal is to integrate the Loan IQ application into the future state Wells Fargo production environment in order to service the Syndicated and Trading portfolios as a books and records application.

The project includes changes to select existing LIQ interfaces, creating new interfaces and sun setting other existing interfaces. Any existing Wells Fargo AFS interfaces or groups currently reporting on Syndicated or Loan trading data will be affected by the implementation.

Roles and Responsibilities

• Accountable for working with LIQ Business, Project Manager / Tech Lead to plan QA tasks, schedule, strategy, test effort estimation and prepare project test plan.
• Responsible for QA budget, quality of testing activities & deliverables, resource loading and test management.
• Identifying and interviewing new QA resources, based on the project requirements.
• Responsible for gathering and understanding project requirements and preparing QA effort estimates, test plans, test scenarios & test scripts and reviewing them with business, PM’s and technology partners and getting their Sign-off.
• Follow-up on RTM gaps and escalate to change management team to take final decision on in scope or out of scope.
• Configured and used Quality Center for Requirements Management, Test Scenarios and Test Cases, RTM, Defect Reporting and Management and Report Generation.
• Defined test processes including entry criteria, process and exit criteria for System Integration and User Acceptance testing,
• Assigning roles and responsibilities for QA resources based on expertise and skills.
• Work with technology team and indentify test environment needs and make them dedicated during testing timeframe.
• Schedule and run daily and weekly calls with business and technology teams to review and discuss any open issues.
• Identify project risks and take appropriate risk mitigation actions.
• Participate in weekly project meeting and provide QA status by interface and highlight any risks, issues, concerns and delays.
• Identifying gaps in resource skills and arrange appropriate training.
• Played instrumental role in streamlining and stabilizing the QA department.
• Identify, select and implement tools & automation to improve efficiency & effectiveness of testing services.
• Identified Quality & Testing Metrics and communicated overall testing Status & metrics to higher management.
• Ensure the testing tools are up-to date and upgrade them from time to time.

Environment: Misys Loan IQ, Oracle 9i, HP Quality Center 10, Windows XP, Microsoft Office, Microsoft Project, Visio, Outlook, SharePoint.

Confidential,Boston, MA Dec ’05 – Apr ’07
Test Lead
Confidential,provides mutual funds, retirement services, wealth management,and a number of other services. I worked for the NetBenefits project which was designed to manage employer-sponsored retirement plan online. NetBenefits enables employees to enroll in a new plan, manage existing plan, view balances, review investment funds available for the plan, take loans etc.

Roles and Responsibilities

• Test Planning and preparation of Test Strategy and schedules based on project timelines.
• Worked with the Database Analysts in setting up the Test Environment for NetBenefits Project.
• Mentoring and coordinating team for successful test deliverables as per schedules.
• Analyze the type of testing to be performed (Manual / Automated) based on the re-usability of test scripts.
• Developing Test strategy based on requirements, timelines and complexity of application.
• Developed resource plan, schedule and milestones for project.
• Review project plans, project cost estimates and monitors project progress.
• Manage entire testing activities from Functional test preparation/execution, System / Integration test preparation/execution, Regression test preparation/execution and UAT support activities.
• Preparing a scheduled plan for the client and updating the same in Microsoft Project Plan, effective tracking of progress of project.
• Tracking of testing progress in all areas and pointing out gaps to be filled to Client and own resources.
• Ensuring the appropriate planning and management of the test resources. Resource allocation to various teams depending on project requirements. Resource screening for new resource requirements. Escalate Testers’ issues and other testing related issues to the Sr. Management.
• Review daily and weekly Testers’ status reports and take necessary actions and assessing the progress and effectiveness of the test effort.
• Provide estimation for manual and automation testing areas.
• Enforce the adherence to the company’s Quality processes and procedures.
• Track Schedule and Effort deviation tracking in effort tracking tool.

Environment: QTP 9.2, Quality Center 9.2, Oracle 10g, PVCS, Visual Basic, Windows XP, SQL Navigator, IBM SameTime, Microsoft Word, Excel, Outlook, Incident Management(IM)

Confidential,
Client: Confidential,Orange County, CA Sep ‘04 – Nov ‘05
Test Lead
Advanced Sterilization Products (ASP), a Johnson & Johnson operating company is a leading developer of innovative instrument sterilization, high level disinfection, and cleaning technologies. Utilizing advanced instrument processing technologies to help customers to promote positive patient outcomes while controlling costs, increasing productivity and enhancing safety. The project US Regional Order to Cash (USROTC) was designed to centralize the Order Processing System. It involved receiving the orders at Central Location and sending over to the Operating Companies.

Roles and Responsibilities

• Supervised Quality Assurance and testing activities for USROTC Project.
• Gathered Requirements and prepared QA Work Estimates.
• Prepared Testing Project Plan and test schedules using Microsoft Project.
• Prepared test strategy document based on the project Timelines and Requirements.
• Acquired resources according to the project needs.
• Responsible for Resource planning and managing resources.
• Prepared templates for Daily Testing Dashboard, Weekly Status Reports, and Defect Reports.
• Analysis of test results using statistical quality control tools.
• Creating / updating testing related SOPs and other documents.
• Analyze the type of testing to be performed (Manual / Automated) based on the re-usability of test scripts.
• Casual Analysis of defects using statistical techniques.
• Working with the Developers and SMEs in creating meaningful test data.
• Working with the Database Analysts in setting up the Test Environment.
• Preparation of Test Cases and Test Scripts and Traceability between Requirements to Test Cases/Scripts.
• Creating a process for sharing defects with developers and Subject Matter Experts.
• Supervising execution of Test Cases/Scripts and reporting results.
• Ensuring the environmental and health and safety standards are followed accordingly.
• Coordinating with the testers and developers in resolving the testing defects in time.
• Planning on regression testing for needed modules based on the amount defects.
• Facilitated Defect Triage meeting informed Senior Management of Risks / Issues discovered while testing.

Environment: Mercury Quality Center 9.0, QTP 9.0, Clear Quest, Rational Test Studio, Oracle9i, SQL Server, WebMethods 6.5, SQL, UNIX, XML, HTML, TOAD and Windows 2000, MS-Word, Excel, PowerPoint.

Confidential,Pittsburgh, PA Jan ‘03 – Aug ‘04
Senior Test Engineer
The project included automating the entire process of employee attendance which hitherto was carried out manually keying into an Excel sheet, by reading in the information from the access card reader and recording the in and out time of every employee in the company. Finally it would give the company a per day report which could be used as a timesheet tracker as well as by the payroll department thereby helping them to maintain the salary details.

Roles and Responsibilities

• Participation in requirement / Use Case analysis, risk analysis and configuration management.
• Creating Test Plan using Business Transaction rules.
• Test Cases and writing Test Specifications and Data Validations.
• Interacted with end users in collecting functional requirements for the application
• Document the process flow using Microsoft Visio.
• Performed functionality, usability and regression testing using manual testing methods.
• Coordinated the User Acceptance Testing efforts.
• Tested the application manually for its GUI objects and their functionality and reported the bugs using an in-house tool.
• Developed Test Plans for System, Regression, Integration and UAT testing.
• Created SQL Queries to validate data using SQL Developer.
• Developing scenarios of testing and maintaining testing standards.
• Participated in Business functionality review meetings and Use-Case Analysis
• Developing the templates for User/Customer Training and documentation
• Participated in developing and implementing End-to-End testing manually.
• Coordinating between QA Manager, Developers and Team Members.
• Assisted Team members in knowledge transfer.
• Worked on Regression & Alpha / Beta Tests.
• Conducted defect review meetings with the team members.
• Participated in regression testing after each build.
• Production Validation.

Environment: WinRunner 7.2, Rational ClearCase, Visual Basic 5.0, Oracle 8i, SQL Developer, Windows NT, Unix, MS Word, Excel, Outlook, PowerPoint, Access, IBM SameTime

Confidential,Sydney, Australia Jun ‘00 – Dec ‘02
Extreme Customer Simulation Testing (XCST)
Test Engineer
Sanmina-SCI Corporation is a leading Electronics Manufacturing Services (EMS) provider recognized as a technology leader with major global operations in over 20 countries and five continents and deliver customized and flexible solutions from design and engineering to individual components and complete systems.

Roles and Responsibilities

• Creation of Standard Guidelines for Testing.
• Defining the Testing Strategy.
• Performed extensive black-box testing of the application.
• Testing the timings for each application in the system.
• Testing the Functionalities, Appearance and Stability of the system.
• Testing the system to the extreme level.
• Defect logging and follow-up.
• Installing new Hardware and Software and testing the compatibility.
• Re-testing the system after the errors are fixed and qualifying the build.
• Analyzing and Reporting the performance of the system.
• Logging all the test cases and reporting the results using Test Director.
• Participate in Defect report meetings periodically.
• Worked with Engineers to resolve defects.
• Participated in User Acceptance Testing (UAT), coordinated and dealt with clients for maintaining better quality standards.

Environment: Test Director 7.0, Oracle 8i, HTML, XML, TOAD, MS Access, VB.NET, Windows NT/95

EDUCATION

• Masters In Information Technology
• Bachelors In Computer Sciences
• Professional Diploma in Computers