Professional Summary

• Over7years of experience in Quality Analysis and Business Analysis with Telecomm and Healthcare domain
• Experience in using Defect tracking tools such as HP Quality Center, JIRA and Remedy
• Experience in using Test Management tools such as Quality Center.
• Have good understanding of STLC and worked on Agile and Waterfall methodologies
• Significant experience in Application Use Case, Test Cases and Test Execution.
• Performed User Acceptance Testing (UAT) and involved in requirements and test data setup.
• Proficient in PowerPoint, Word, Excel.
• Expertise withHP Quality Centerfor Requirements, Test Cases and traceability.
• Experience working with offshore delivery teams
• Excellent written, presentation and verbal communication skills.

TECHNICAL SKILLS:

• Domain Wireless Operator, Telecomm OEMs, HealthCare
• Business Processes: Order Management, Claims processing
• Database: ORACLE, MS SQL Server
• Software packages: MS Office Products
• Tools and Methods: Agile, Waterfall Methodology
• Operating Systems: Windows XP/7.0, Mobile Platforms - BREW, Android
• GUIs: HTML, DNN
• Domain/Technology Used: Wireless Operator, Mobile Handset Native Applications, Avaya IVR, Mainframes
• Tools: Shared Portal, Quality Central, QPST, QXDM, RSD Lite, Cognos

PROFFESSIONAL EXPERIENCE:

Confidential, Atlanta, GA, USA February 2010 to present
Communications/Contact Center Operations
Senior Test Engineer

Project Description:
This was a new Client project for the company and required advanced experts with not only sound technical knowledge, but excellent communication, interactive and persuasive skills to win Client rapport. The project involved bringing up a new Wireless Carrier - lifting up from its roots to a level where is can survive in this dynamic, challenging and competitive era of technology/business oriented Wireless market.
Another transition project involved Enterprise IVR which was supposed to be upgraded from existing Aspect/CISCO to AVAYA.

Confidential Transition Project

Responsibilities:

• Understand end to end high level IVR call flows and create test cases
• Work with BAs to understand new features and generate possible test scenarios
• Test multiple IVR call flows - Agent Operations, Phone hardware and software features
• Use of QTP scripts for automation of agent operation test cases to reduce manual test efforts
• Help establish processes for ensuring testing processes onsite for AVAYA IVR transition.
• Test/create defects in Quality Center.

Product Technology Testing

Responsibilities:

• Working with a team of 12 members and as a POC for mobile accessories testing.
• Worked in different phases of the project from Test Execution and Defect Reporting, Test Summary Report Preparation
• Test/create defects in Quality Center and create report from Quality Center, when required.
• Monitoring & troubleshooting UAT services, logs, interface workflows, and related components.
• Knowledge Sharing - with the team - learning from various assignments worked upon
• Active and proactive participation in Smoke /Sanity/ Failover Testing, Market Support (Employee Launch, Soft Launch, Commercial Launch)
• Defect Verification & Reporting.
• Requirement gathering to target test plan development / execution.

Confidential, DC February 2009 to January 2010
GUI / Website - DNN Sr.
Quality Analyst

Project Description:
This was a challenging project involving client's transition to DNN platform.
The role assigned was to validate the transition process, come up with recommendations with regards to best practices for testing the End-to-End and critical functional areas of the website
Responsibilities:

• Understand, absorb and estimate test opportunities for the new DNN platform transition for the existing website
• Create a Test Plan, prioritize functional areas by working back with Business, development and IT teams
• Recommended best practices for test setup - data and environments - Pre production environment for testing
• Recommended to have controlled changes in the environment to ensure health of the system is not deteriorated
• Created Test scenarios and test case from minimal documentation and requirements
• Executed the test cases on time and was appreciated by the client for beating the deadline
• Created defect reports, pushed defect fixes and perform pro active triage tips to expedite the resolution process
• Used the smart Regression approach for quick but effective testing needs of the client

Confidential, Connecticut, MA August 2007 to January 2009
Healthcare Claims Processing Senior
Quality Analyst

Project Description:
WLP-ACES Claims SIT team was started to build an independent Claims system testing for Anthem Consolidated East Systems and help ACES improve its claims quality going into the production. The project exclusively tests the adjudication of the claims coming to ACES from different sources like EDI, LIBRA, GHI, ITS, NASCO etc.
Responsibilities:

• Worked on different modules including SSCRs, Projects and Blue Exchange
• Worked on critical projects like IPGL,ABC 2011,VA GenC,ICD10 and BX HIPPA 5010
• Worked in different phases of the project from Requirement Analysis, Test Design and Preparation, Test Execution and Defect Reporting, Test Summary Report Preparation
• Developed detailed test cases and design steps, manage test cases and run tests in RQM
• Responsible for reporting the daily status reports
• Uploaded all test documentation on SharePoint

Confidential, Florida, USA January 2006 to July 2007
CDMA-Dual Mode - Feature Testing
Test Analyst

Project Description:
This project involved Feature testing of Dual mode phones. CDMA (Dual Mode) devices have both iDEN (Integrated Digital Enhanced Network) as well CDMA features in them. The project involves testing of the Smart phones and high-end feature phones remotely and locally. The project deals with the development of Test Cases, automating the Test Cases by using scripts, executing the Test Cases and reporting the Bugs to the client.
Responsibilities:

• Understand and develop test scenarios for Motorola handsets
• Testing different scenarios based on requirements and random scenarios
• Executing test cases
• Defect Verification & Reporting
• Client Communication for prompt resolution
• Communicate with developers to resolve the defects
• Technical assistance to other team members in resolving any issues