EXPERIENCE SUMMARY

• More than 7 years of experience in the field of QA/Testing with specialization in testing of telecom billing applications and testing of web based & Client - Server applications, effective use of QA and Testing practices.
• Strong knowledge of all phases of SDLC and Strong working knowledge of all Software testing phases (System testing, Sanity testing, Functional testing, System Integration testing, Performance testing, UAT)
• Experienced in defining Testing Methodologies, Designing Test Plans and Test Cases, based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC).
• Leading and mentoring highly proficient QA Teams across onshore/offshore locations. Worked for Release Management and Incident Management for large CSPs.
• Has good working knowledge of Automation tools QTP, WinRunner and Load Runner.
• Proficient in all cycles of software testing life cycle from requirement gathering, test planning to defect tracking and managing defect lifecycle.
• Extensive experience in coordinating testing effort, responsible for test deliverables,, daily dashboard preparation & issue escalations between different teams in different geographical locations.
• Good experience in preparation of testing environment, getting third party interfaces integrated for UAT, Installation testing, Replication of problems & Generation of bug report.
• Has good Domain Knowledge in Telecom, OSS/BSS and worked with major telecom giants across the globe.
• Professional experience in designing Test Cases and Test Scripts for Windows, Shell scripting and UNIX environments.
• Developing and Maintaining Test Scripts, analyzing bugs and interacting with development team members in fixing the defects.
• Good interpersonal skills, result oriented, hard working with a quest and zeal to learn new things with an optimistic approach and undertake challenging tasks

TECHNICAL SKILLS

Testing Tools: Selenium RC, Load Runner8.0

Defect Tracking Tools: Quality Center, Change Synergy, Lotus Notes, Team Track (AT&T)

Operating System: Windows XP/2000/ME, UNIX

Programming Languages: C, C++, VB Script, Shell Scripting

RDBMS/ Database: Oracle 9i/10g, Timesten by Oracle, TOAD, SQL

EDUCATIONAL QUALIFICATIONS

• Bachelor of technology in ELECTRONICS AND COMMUNICATION

Project Title: Confidential Billing Transformation Project ( )

Client: Confidential

Product: Enabler 7.5 - Amdocs billing system

Role: Billing Migration QA Lead

Confidential is migrating existing billing system BSCS to Enabler 7.5 /Amdocs CES 7.5 and this project is a billing and collections transformation program that includes enhancement of Customer's subscriber billing capability by way of replacement of the existing billing and collection system. Confidential has entered into a strategic outsourcing partnership with IBM wherein IBM is responsible for END-TO-END IT service delivery including day to day operation and maintenance of all IT applications.

Responsibilities:

• Co-ordination of testing efforts for (SIT and OAT) System Integration testing and Operations Acceptance Testing.
• Ramping up existing operations team for Amdocs enabler billing system.
• Leading OAT for operations readiness to migrate the billing system from BSCS to Amdocs.
• Managing QA for Billing, B2B (bill to bill comparison with BSCS), and Rating of production data in CES 7.5 to make sure BAU.
• Preparation of Test deliverables, managing entry and exit criteria for testing and involved in complete testing life cycle.
• Managing New configurations and offer changes, Promo, Cofu etc. through Amdocs EPC.
• Preparation and Reporting of daily test status report, defect report, issue escalations to Release management and all stakeholders.
• Participation in daily execution status meetings, Triage meetings, Defect management meeting and migration plan discussions with Amdocs development teams and Vodafone.
• Co-ordination of Build deliveries, Deploying Hotfixes for critical issues in production.

Project Title: Confidential, Holmdel, NJ ( )

Client: Confidential, Holmdel, New Jersey

Product: EPC - OMS, Enabler 7.5 - Amdocs billing system

Role: Senior Subject Matter Expert

Confidential is VOIP service provider of high-quality, voice and messaging services over broadband networks in USA.

Vonage has deployed the Amdocs BSS Pack - an off-the-shelf solution that delivers Amdocs' charging, ordering, enterprise product catalog and activation management systems, as well as the required implementation services and business processes.

The Amdocs BSS solution enables Vonage to launch new products more quickly, bundle products and promotions, increase sales and offer better customer service, while improving operational efficiencies and reducing costs.

Modules Handled: Enabler7.0 and Enabler7.5

Amdocs Charging 7.0 /7.5/ Turbo Charging provides operators with the additional flexibility needed to support next generation business models, services and networks, including 2G, 2.5G and 3G. The Enabler product supports the event-to-charge process - event mediation, guiding and rating, and charge generation - for both voice and next generation services.

It comprises of following components:

CM, A&F, Rater, Amdocs Invocing, AR, Collection, Mediation System, EPC, OMS

Responsibilities:

• Requirement gatherings from business, Test planning and Designing.
• Designing and Execution of E2E test cases for User Acceptance Testing.
• Translating client's business requirement to Test requirements with business analyst
• Performing GAP Analysis between the Client's business requirements with regards to Solution Development and Testing/QA strategy.
• Testing of OMS interface with EPC to fetch product data, offers while creating an order.
• Giving demo to customer for Amdocs BSS suite and training CSRs for using applications.
• Participating in defining Service packages, Pricing Packages, Discount packages, billing offers, Ordering components and Product specs in EPC 7.5 version.
• Running End of Day (EOD) and End of Cycle (EOC) Billing/Invoicing from AMC - Amdocs Monitoring and Control tool.
• Testing order life cycle mainly three types of activities: Order Administration, Negotiation, Delivery and Notification processes and Order tracking and error handling.
• Dashboard preparation and reporting of testing execution status, defect status to all stakeholders.
• Participation in daily Triage call, defect meetings with business users, UAT team, Amdocs development teams and third party application owners.
• Participation in daily handoff meetings with onsite/offshore team for better co-ordination among onsite-offshore team.

Project Title: System Integration testing- Confidential

Client: Confidential Richardson, Dallas, TX

Product: Enabler 7.0/7.5 Turbo Charging - Amdocs billing system, Ensemble

Role: Senior Subject Matter Expert

Responsibilities:

• Performing Reference Shakeout/Sanity for the weekly new PC dump containing new Offers, Pricing packages defined in EPC for any defect or new functionality.
• Preparing Regression test bed in a new version after performing regression clean up activity wherein deleting unwanted/obsolete functionality test cases from the test bed.
• Testing of Usage processing/Event Processing via Rater and Usage Query from self care/mobile devices successfully
• Designing and Execution of Test Cases for the new Functionality as per the Requirements/CR/HLD doc from client.
• Testing of critical Production defects (ECRs) before deploying them into Production.
• Testing of new offers defined in Product Catalog for correct rating.
• Providing Technical support for Enabler and Ensemble team for activities of 3G subscribers (voice and data) like Usage/Event Processing, Re-guiding, Re-rating, LD changes, End of Cycle MAPs for generating extracts for billing.

Client: Confidential, Jakarta, Indonesia

Role: Senior Testing Engineer

Product: Enabler 7.0 for Guiding, Rating, A&F, Product Catalog for Offers and Price plans

Tools: IPOC for event generation, Timesten by Oracle, OMS

Worked on Enabler pre-paid system for Telkomsel in Jakarta, Indonesia at client site having one of the largest customer base in APAC region. Roles include testing

OMS interconnectivity with different billing modules, testing of different life cycle of Orders, and Usage Processing.

Project Title: System testing | Confidential ( )

Client: Confidential Dusseldorf, Germany.

Product: Amdocs Ensemble billing system

Role: Subject Matter Expert

Modules handled:

• HA (High Availability)
• CSM (Customer Service Management)
• UPS (Switch Control)
• MAF/MPS (Message Acquisition & formatting, Message Processing Engine)

Responsibilities:

• Designing Test Rules, Calendar highlights based on the IA/CR doc.
• Designing Test cases based on Requirements and HLD and getting reviews with Development team, Business analyst and Peer review within the ST team.
• Execution of test cases and Identifying/reporting the SERF (Software Enhancement Request Form)/ Defect in Lotus Notes.
• Tracking all the open serfs and discussing them with the development team.
• Use of Discount Engine for creating new discount plan/discounts, maintaining existing discounts to be presented to customer.
• Executing Regression test cases for checking existing functionality works fine in accordance with the new functionality/new code.
• Sending Daily Dashboard report of Execution status/Defect status to internal and external clients, Businesses and development.
• Traveled to Onsite (Dusseldorf) for Knowledge Transfer from EDS Testing team in Germany.

Project Title: System testing | Confidential ( )

Client: Confidential, Overland Park, Kansas City

Product: Amdocs Ensemble and Enabler 6.0 billing system, SQL, UNIX

Role: Subject Matter Expert

Modules handled:

• CSM (Customer Service Management)
• RM (Resource Management)
• FDT-SNAP (Fulfillment Desktop) (Sprint Nextel Activation Portal)
• AR- Collections
• ECARE
• API (Application Programming Interface)
• WLNP (Wireless Number Portability)
• AAM (Amdocs Activation manager)/ Switch Control
• S-view (CRM)
• Billing Manager

Description: Confidential, a US major in comprehensive wireless and wireline communications services to consumer, business and government customers. Sprint uses Amdocs products Ensemble/Enabler which includes complete development of core product, incorporating new requirements of Sprint in every release, comprehensive UT, SST and system testing of its Enterprise Applications (all online and web applications) before sending the build to client for Acceptance Testing.

Responsibilities:

• Going through CR (Change Request) and IA (Impact Assessment) Documents and Uploading Requirements into the Quality Center.
• Designing Test Rules, Calendar Highlights (HLS) based on the IA.
• Designing Calendar/Test cases after review with Development team, Business analyst and Peer review with in the ST team.
• Execution of test cases and Identifying/reporting the defects in Quality Center.
• Testing of WLNP and Switch Control test cases in IST period before UAT on (production alike end to end) E2E env.
• Tracking all the open defects and discussing them with the development team.
• Analyzing and implementing additional requirements and LATE CRs.
• Applying Hotfixes to ST envs for critical and severe defects.
• Automation Sanity of the latest build before sending to Sprint for UAT
• Re-testing of UAT defects after fixing by Development before sending to UAT team.
• Travelled to Onsite (Kansas city, USA) for UAT support to Client's testing team during User Acceptance Testing phase.
• Validating defects opened by UAT before sending them to Amdocs developers for fixing.
• Supported on call on bridges between UAT tester, Amdocs Developer, Sprint Applications (third party) and Business if required in case of a dispute on defect.

Project Title - Confidential ( )

Title: EST (Enterprise Service Testing) | Sprint Nextel

Client: Confidential, Kansas City, US.

Product: Amdocs Ensemble billing system, SQL, UNIX

Role: Associate QA

Modules handled:

• WNP (Wireless Number Portability)
• CSM (Customer Service Management)
• RM (Resource Management)
• FDT (Fulfillment Desktop)
• SNAP (Sprint Nextel Activation Portal)
• OP (Order Processing)

Description: Confidential, a US major in comprehensive wireless and wire line communications services to consumer, business and government customers. Sapient Corp renegotiated a 5-year contract with Sprint-Nextel which includes comprehensive testing (UAT) of its Enterprise Applications, spanning applications like Ensemble, PeopleSoft etc.

Role: Testing Coordinator

Responsibilities:

• Going through CR (Change Request) and IA (Impact Assessment) Documents and attending the IA walkthroughs.
• Designing Test scenarios (HLS and LLS) based on the Requirements and CRs.
• Test Planning and Estimations
• Designing test cases based on Requirements and getting reviewed them by business owners (Sprint) and Internal EST team
• Execution of test cases and Identifying/reporting the defects in Change Synergy (Defect tracking tool used by Sprint).
• Tracking all the open defects and discussing them on call with the AMDOCS development team and Sprint business focal points if required.
• Sending Daily Dashboard report of Execution status/Defect status to internal and external clients, Business and development teams.
• Analyzing and implementing new CRs.
• Coordinating and attending production support for Ensemble.
• Testing of FDT which is used by Dealers to sell sprint products via order processing.
• Testing of Order processing module, lifecycle of Order.

Project: Confidential ( )

Client: Confidential Agoura Hills, CA 91301

Confidential was the game of theConfidential series episode III .The game was initially developed by T HQ Inc .This game was ported on to BREW enabled phones using Visual C++ and BREW SDK (versions1.1, 2.0, 2.1).

ROLE: Preparing and executing test cases

Executing application specific and device specific test cases

Testing the game on Emulators and BREW phones

Testing the game play functionality throughout all the levels

Testing the game against BREW standards

Bug reporting in Team Touch and preparing weekly dashboard report