PROFESSIONAL SUMMARY:

Systems Analyst with a history of progressive leadership and project management, including gathering requirements, developing user cases and delivering key initiatives. Excellent ability to align teams and drive collaboration and cohesion to complete projects in a timely and cost - effective manner. Subject Matter Expert (SME) in Computer Systems Development.

TECHNICAL SKILLS:

• TESTING
• MAINFRAME
• DB2
• IMS
• ACF/VTAM
• Microsoft Office Suite
• Visio
• EDI
• HIPAA
• X12
• SDLC
• Waterfall
• COBOL
• RPG
• Assembler
• IMS
• DB2/SQL
• VAX-BASIC
• APS On-line/Batch
• QMF
• PL1
• SAS
• SPSS
• EASYTRIEVE
• DOCULIB
• HTML
• VAX-6410
• 3400
• CICS
• DB2
• SQL
• Personal Computers
• TSO/ISPF
• ENDEVOR
• CA7
• SYNCSORT
• IDCAM
• NCP
• ICCF
• VSAM
• PANVALET
• CHANGEMAN
• XPEDITOR
• SMARTTEST
• FILEAID
• VOS
• VMS
• DOS/VSE
• MVS/OS
• MS-DOS
• FOXPRO
• INFOPAC
• WINDOWS
• STRATUS XA/600 (super mini)
• IBM 4341
• Accounts Payable
• APS
• BASIC
• CICS client server
• COBOL contracts conversion
• Customer Service database
• EDI financials
• Fixed Assets
• Help Desk
• HTML
• IBM
• DB2
• MVS
• IMS
• Information Systems
• Mainframe managing 9 mentoring mail tracking
• Microsoft Office Suite migration
• MS-DOS
• MS-Projects 2010
• OS payment processing
• PL1 design project management programming real-time
• Reporting requirement
• RPG
• SQL
• SYNCSORT systems development
• VAX
• Visio
• VMS
• VOS
• VSAM
• VTAM
• XA
• Year 2000
• Confidential

PROFESSIONAL EXPERIENCE:

CARS/ Medicare-Medicaid Analyst

Confidential, Riverview, FL

Responsibilities:

• Processed payment requests from automobile dealers in response to the Cash for Clunkers Program.
• Provided health Information to Medicare and Medicaid recipients.
• Handled inbound calls from new and existing Medicare Beneficiaries.
• Assisted beneficiaries in eligibility, enrollment and payment of claims.
• Provide WEB assistance on Medicare Drug Plans and the Medicare.Gov Tool.
• Order various Medicare Publications and Summary Notices.

Senior Systems Analyst

Confidential, Columbia, SC

Responsibilities:

• In the Claims System Processing group.
• Proficiently skilled at taking business problems and translating them into technical solutions.
• Developed and verified from the design process technical and interface processing requirements, estimates, design approach/diagrams and program specifications.
• Developed and maintained AMMS Claims programs.
• Built a strong relationship with customers, client advocates, and stakeholders and outside vendors.
• Assessed risk as it related to customer impact, deliver dates, AMMS Architecture and Infrastructure.
• Instrumental in the initiation of several system performance improvement efforts.
• Managed the Production Support Help Desk team.
• Applied extensive Information Systems knowledge towards mentoring new employees.

Instructor/contractor

Confidential, Jacksonville, FL

Responsibilities:

• Taught a Human Resource Management course at Confidential College.
• Substitute Teacher in Confidential .
• Taught Customer Service Empowerment classes on Optional Products, Web Assistance and Principal Balance Modifications at Confidential .

Lead Analyst

Confidential, Jacksonville, FL

Responsibilities:

• Increased efficiency of document tracking by converting 2 million accounts from an IMS environment to ALS (Indirect) DB2 database, bringing the project in on time as the project manager.
• Maintained Alltel's Advanced Loan System (ALS) and other interfaces for the Loan Servicing Systems Group.
• Managed unit, component, and systems testing in addition to conversion mapping and incident tracking.

Systems Officer

Confidential, Jacksonville, FL

Responsibilities:

• Appointed administrator of the Center for Disbursement Processing Year 2000 project, managing 9 cross-functional analysts in the enhancements and testing of all applications and successfully preparing for Confidential .
• Advised department heads on new systems development and requirements.
• Assessed system requirements and guided business analysts and programming staff in successful transitions into new applications.
• Oversaw maintenance of batch and online Employee Reimbursement System.
• Developed interfaces to the Accounts Payable and Fixed Assets systems.

Senior Programmer Analyst

Confidential, Tampa, FL

Responsibilities:

• Expedited Confidential reporting through a Midanet PC to Mainframe Loan Transfer System, saving the bank several man-hours in processing contracts.
• Proficient at building and testing mainframe and client server applications.
• Improved mail tracking and enhanced payment processing through development of a PC-based Bar Code System to more efficiently process 40,000 air parcels a day.
• Streamlined Student Loan Application Processing System by providing real-time and batch processing for financial aid data interchange with Sallie Mae, universities and other vendors.

Systems and Programming Manager

Confidential, Tampa, FL

Responsibilities:

• Saved operations costs of $74,000 per month by coordinating a mainframe system migration from a centralized site to a satellite operation - system was implement over 1 weekend.
• Conducted an organization analysis to determine the workload and resource requirements for the new system.

Substitute Teacher

Confidential

Responsibilities:

• Taught Customer Service Empowerment classes on Optional Products, Web Assistance and Principal Balance Modifications at Confidential .