PROFILE

Quality Assurance/Project Coordinator with extensive experience leading operations, projects, and programs supporting product and systems development. Superior project and program management skills developed through managing multiple, complex, and simultaneous projects. Exceptional at breaking down project initiatives into tactical plans and processes to aggressively design and deliver system solutions per client requirements and overall operational excellence. A consummate team builder, able to maintain and promote respect and cohesiveness in teams with excellent abilities to manage expectations and insure efficient project delivery.

PROFESSIONAL EXPERIENCE

Quality Manger / Project Coordinator

2011 - Present

Successfully manage and support a team of laboratory technicians in routine and R&D testing. Consistently exceed client goals and deadlines through adept planning, execution and evaluation of projects. Oversee and manage quality program (based on AS9001, ISO 9000, ISO 9001, ISO A8402, MIL-Q-9858), which includes certification, inspection, planning, regulatory and process compliance of our products and testing procedures. Manage and perform internal evaluation programs (Round Robin, Performance Evaluation Testing and Quality System Audit) and the resulting Corrective and Preventative Action system as they arise. Perform audit preparation based on NADCAP checklists, Boeing requirements, etc. Manage and continually update all test equipment calibration and certification. Manage and Oversee selection process, survey and final selection of subcontractors. Ensure a high level of customer service through close work with clients to determine best methods and specifications (ASTM, ASM, BAC, BMS, ISO, MIL, etc.) to follow in order to meet relevant standards (Boeing, General Electric, NADCAP, etc.) and customer goals. Supervise and train new test technicians. Evaluate and approve all final test results and data.
Achievements:

• Develop, implement, maintain and improve the ISO 17025 quality management system.
• Develop and validate new or modified test methods.
• Develop new system of tracking and maintaining traceability of specimens.
• Exercise authority to require the implementation, extension or modification of internal technical documents.

Confidential, Seattle, WA

Process Lead / Quality Engineer

2009 - 2011

Support operations with regard to maintenance, allocation and procurement of test equipment and lab supplies. Supervise and train test technicians. Ensure personnel performing manufacturing, testing and/or calibrations have completed the appropriate qualification and training programs and have been approved to perform the procedure. Perform off-site review and calibration of vital equipment used in aerospace metal finishing process, including frequent troubleshooting and adjustments of equipment. Troubleshoot product failures with client through product manufacturing cycle. Provide confirmation and oversight (proofread) test results, data and evaluation.
Achievements:

• Main authority for all Inductively Coupled Plasma Mass Spectroscopy, High Pressure Liquid Chromatograph, Corrosion testing (High Humidity and Salt Spray), Static Creep testing, Paint Adhesion testing, Coating weight testing, Stress Coil testing, pyrometry and chemical manufacturing.
• Implemented new racking system for more accurate results in corrosion testing.

Manufacturing / Lab Technician

2008 - 2009

Perform tests and/or calibrations in accordance with procedures and industry standards. Manufacture of proprietary chemical products for use in the aerospace industry, specifically metallurgical application. Identify occurrences of departures from the management system or from the procedures for manufacturing, performing tests and or calibrations, and to initiate actions to prevent or minimize such departures. Report test results and ensuring all relevant test data is viable.
Achievements:

• Successfully cross-trained on all testing methods and processes.
• Assisted in successful Titanium plating R&D.

Confidential, Seattle, WA

Marketing / Sales Intern

02/2007 - 07/2007

Research and analyze new products and services, successfully qualifying many cheaper alternatives. Establish relationships between new vendors and suppliers. Identify trends, characteristics and reagent feasibility by investigating raw data. Draft multiple reports of analysis in preparation of sales meetings.
Achievements:

• Assisted Plastics and Polymers group in developing new client ranking/tracking system.

Confidential,Seattle, WA

Medical Technician Laboratory Aide

05/2005 - 06/2006

Provide blood workup for hemoglobin levels, glucose levels, helicobacter pylori presence, and other blood related chemical composition tests. Test urine samples for color, clarity, odor, specific gravity, pH, proteins, glucose, nitrites, leukocyte esterase (White Blood Cell esterase), keytones, and other microscopic analysis. Develop extensive knowledge on maintenance of stock reagents and lab supplies.
Achievements:

• Developed excellent interpersonal aptitude necessary for daily interaction with regular patients and co-workers; maintaining a positive attitude through difficult and stressful processes.

EDUCATION

Bachelors in Chemistry

TOOLS

Software: Access, FrontPage, Outlook, MS Office, Publisher, Visio, Adobe Photoshop, SolidWorks, 3D, C++, QBasic
Languages: Native written and spoken English
Native spoken Cantonese
Fluent in Mandarin