SUMMARY

PROFESSIONAL EXPERIENCE

Confidential,Atlanta, GA
Quality Assurance Video Engineer (June 2009 to Present)
Contract: Confidential,Atlanta, GA
Quality Assurance Test Engineer (Confidential) (October 2007to June 2009)
Performs hardware and software testing in the Quality Assurance lab with internal and external customers. Test Motorola and Cisco (Scientific Atlanta) systems analog and digital set top boxes, external hard drives and Multimedia Terminal Adapters for caller id testing. Reviews test documentation, release notes and vendor provided documentation before during and after package testing has been completed. Verifies set top box software applications are loaded, able to look at set top box settings in diagnostic and to ensure the head end IP address, set top IP address, MAC address and UA are available. Works independently and in large group environment. Experience writing test plans, defects, challenges, attaching files, photos and sending emails via Hewlett Packard Quality Center software. Able to access ICOMs to verify video packages and send INITs to set top boxes.
Ability to install set top boxes, test video and audio ports once software applications, billing information (ICOMS) and active box information have been installed from the Motorola DAC and Cisco DNCS head ends. Provides set top box support to department, cross department and vendors when needed.
Acts as a liaison between software and hardware vendors such as Seachange, Rovi, Big Band, Motorola, Cisco (S.A.), NDS and Orasi. Provided hands on training and documentation to the Q.A. engineer team on how to capture macro logs using HyperTerminal and Teraterm software.
Able to install several set top boxes and make a variety of settings such as format and video out changes to monitors in a multiple viewing station for video device port testing such as DVI, RF, Analog, Digital,S-Video,1394,HDMI cables. Performs testing on Optical, Dolby and SPDIF audio for Home Theatre systems. Ability to troubleshoot set top boxes independently.
Test User settings, Menu, Guide, Video On Demand, Pay Per View, DVR list, Caller ID.
Provides defect reporting to the Motorola and Cisco vendors on newer model set top boxes such as the Motorola DCX3400, DCX 3200, DCX 3501 Cisco8642, 8742, 8540,4540, 8652,42,and 1652, 1642 DVR and Non -DVR set top boxes during port testing and each test cycle. Provides TIVO support for Motorola set top box testing and works with the Customer Premises Engineering group. Provides troubleshooting and testing analysis in the Q.A. lab on production and preproduction set top boxes. Participates in biweekly conference calls with internal and external customers such as Motorola and Cisco product development and program management personnel. Assist
Strategy Management with Motorola and Cisco set top box hardware and software set up to verify current functionality. Constantly monitoring the use of mobile devices to stream video content with the use of My Connect account information and the IAO mobile application.

Contract: Confidential,Roswell, GA
Cellular Field Test Engineer (Confidential, (June 2006 to September 2007) Performs MCC and BBX card upgrades on existing Motorola 4812T,MC,MF CDMA/EVDO frames by installing 2:1 and 4:1 combiners, fan modules, CLPA’s and their upgraded carrier kits. SC4812T SPAN Upgrades and assembly kit hardware. Ensured GPS antenna was connected to the receiver(s) and tracking satellites via the HSO. Performs EvDO test procedures by capturing calibration files on indoor Base Transceiver Stations. Performs cable calibrations and audits. Down loads expansion Group Line Interface, Broadband Transceiver, Clock Synchronization Manager and Multiple Channel CDMA cards with data. Performs Acceptance Test Procedures, Frame and EVDO Integration on cellular circuit and packet sites. Makes sure correct market binary files are used prior to LMF configuration. Ensures calibration files are put on the FTP server and saved on LMF. Use of Redhat application to upgrade Alcatel 5070 Infusion Signaling Server. Ensures cage information such as frame status (alarms, cards, and LPA’s status) existing configuration of each modules serial number, slot of each module, and final configuration is documented. Ensures Switch tech is able to take a snap shot of the tech phone prior to leaving the site and drive testing is performed on each carrier and per each sector and a termination call is also made prior to leaving the site. Field Project Manager. Tracks Kit documentation, Makes sure time management is used wisely. Performs site surveys. Ensures all necessary equipment is available, daily schedules are according to the assigned regions cluster. Performs 100 percent travel.

Contract: Confidential,KS
Test Operations
Engineer II (Sprint/Embarq)
(January 2006 to June 2006) Performed software upgrades remotely on the Lucent 5ESS switch while working on digital cross connects on accounts on the East Coast, West Coast and Ontario Canada. Performed 3 week, 8 day, 2 day, Commit and the Night of ECP upgrades according to the Night of Retrofit MOP. Performed all cut over pre-work which consisted of verifying the assigned CMC number, getting the root password, reading the updated MOP prior to the scheduled markets maintenance window, verifying the state of the odd numbered MHDs, set up of all necessary ProComm Plus sessions to capture data and except the ROP,C&D,AND 5E sessions. Joined the Lucent and Market bridge also established Net Meeting with the assigned Market. Advised WNMC of the scheduled event. Performed positioning of elements (SS7 validation, EVDO check procedure, OSR tool check (made sure billing server was upgraded), Post ECP boot. Had the sit perform the full OMP backup. Sent completed timeline log to all necessary departments. Assist in MOP revision. Used the following software programs: SUAGUI, UNIX, Change Management, SPUD, Hummingbird Connectivity and DOS.

Contract: Confidential,Algonquin, IL
Cellular (Motorola /Verizon /Sprint) Field Test Engineer (Feb. 2005 to January 2006) Performs MCC and BBX card upgrades on existing Motorola 4812 CDMA/EVDO frames by installing RF band pass filters, SC4812T SPAN Upgrades and assembly kit hardware. Ensured GPS antenna was connected to the receiver(s) and tracking satellites via the HSO. Performs frame power up procedures. Performs EvDO test procedures by capturing calibration files on indoor and outdoor Base Transceiver Stations. Performs cable calibrations and audits. Down loads expansion Group Line Interface, Broadband Transceiver, Clock Synchronization Manager and Multiple Channel CDMA cards with data. Performs Acceptance Test Procedures, Frame and EVDO Integration on cellular circuit and packet sites. . Ensures cal files, and NECB files are in the correct folder prior to testing. Makes sure correct market binary files are used prior to LMF configuration. Ensures diskettes are made and a copy of the Base Transceiver Station report, frame excel file and calibration files are saved and one copy is left at the frame. Ensures cage information such as frame status (alarms, cards, and LPA’s status) existing configuration of each modules serial number, slot of each module, and final configuration is documented. Ensures Switch tech is able to take a snap shot of the tech phone prior to leaving the site. Status Report is emailed to the Project Manager, Customer Representative and one for self saved in site status folder. Participated in weekly conference call. I performed site surveys on each cell site. Performs drive testing of each site sector to capture the up and down load of each sector. The following test equipment was used Motorola Cyber tester ,GPIB (ieee-488 interface), Garmin GPS receiver, Hewlett Packard 8935 Base Station Test Set, 3 Com PC Combo 10 BASE T Coax cable a Narda bi-directional coupler, can wrench, channel lock pliers, Anritsu Site Master and a Hewlett Packard 437B Power Meter. Travel to other regions 100 percent.

Contract: Confidential,Overland Park, Kansas Network Analysis (Oct. 2004 to Jan. 2005) Responsible for the monitoring hardware, routers, switches, UPS Systems, power and EAS Alarms for Alcatel 1608/1648, Tellabs 5500/532, Nortel, Fujitsu to name a few in the South Eastern region, Central Region, and South west regions. Ensured minor, major and critical alarms ranging from a central office door being open to oc48 alarms were cleared in a timely manner. I was able to manage ATM and SONET facilities and document daily status reports in a real time. I was able to clear alarms by logging into the ring via remote access to clear alarms. I was also able to create a trouble ticket to dispatch or send it directly to the field technician in the region where the central office/MSO or BTS is located. This was a 3 month assignment.

Velociti Inc. Confidential,Kansas
Network Mobile Engineer (October 2003 to October 2004) Responsible for installing wireless LAN Symbol model Access Points 4121, 4131 and Axon cross polarized RF antennas along with Mobius single power port injectors, Ethernet Power units and Mobius (802.11 VLAN trunking) Wireless LAN Switches. Ensures configuration of each access point. (Priority for traffic between routers, gateways and three layer switching.) Ensures the AP communicates with the Net Vision, Bluetooth, or any 2.4 GHz cordless phones for VoIP allowing both voice and data support. Ensures Access Point can also be used in conjunction with computer to computer Voice over Internet Protocol with the local carrier’s software, a sound card, and microphone speakers and via the internet. Performs memory upgrades for IBM 205, Netvista and Think Center Network servers. Installs NIC card(s) and updates settings in Lexmark Optra S, Optra T, and T 520 model printers. (Network Setup, TCP/IP, IP Address, Netmask and Gateway.) Ensures access to separate networks and extensive bandwidth. Test communication of all existing customer equipment. Installs DLINK 24 port Layer 2 Switches. Installs cable connections to Cisco switches and Panduit ports. Ensured Ethernet cable runs are no longer than 300 feet per Radio Frequency scanning area. Responsible for performing data cable run testing using a Fluke Network cable tester. Ensure in store communication is correct according to new and existing equipments IP address. Performs end of job reports and updates Site Survey specifications. Performs end of Job walk thru with the customer to ensure Specifications are according to Install Projection Procedures or deviations are known prior to the installation. Acts as a liaison between the Project Manager and the customer. Travel to other regions 90 percent of the time.

Confidential,Bolingbrook, Illinois
Sr Field Service Engineer, Mid-Atlantic Region (September 2000 to October 2003) Assisted Senior Sales representative with technical issues and technical sales/teleconferences at customer demo sites. Performed on-site product demo set-up and presentation relating to the service compatibility, network restoration, cost, and size and functionality expansion. Responsible for the after installation and test audit of the Tellabs Titan 5500/5500S digital cross-connect system (Telephone Data System) made up of Admin Complex, Switch Network and Port Equipment shelves. Perform a system inventory and Inspection of System Modules, Fiber, LAN, and Coax Cables. Perform a Site Assurance and documented the status of the systems Hardware and Software. Performed Power, synch, timing, Tier, Hardware initialization and Redundancy testing on DS1, DS3, STS Shelves, OC3 Shelves, and OC12 Shelves to ensure Sonet integration. .Ensures the existing circuits support Sonet fiber optic transmission. Provides the network with software upgrades to ensure Transmux (M13) DS3 be mapped SPE to DS1 mapped VT’s. Ensured equipment would co-exist with CO/POP/NOC/MSO equipment. Performed testing on system sizes ranging from 256 to 2048(ports) using a Digital Light wave Test Set. Performed Coax and fiber cable testing on port systems size 1024 and 2048. Performed software upgrades and provisioning on the Cablespan 2300. Expanded ports without affecting existing cross connections. Replaces the admin, switch and or port shelves in the event they are faulty or an upgrade is needed. Ensured all practices where according to customer accepted protocol prior to hand off. Ensures maintenance documentation copies are given to the Site rep, Project Manager and one for self. HDT system for AT&T Broadband. Performed upgrade procedures and system monitoring using the AT&T IP Data Network .Worked for customers such as AT&T, AT&T Broadband, Bell South , Cable and Wireless, Comcast, MCI, Qwest, RCN, Sprint, Verizon and XO Communications. Travel to other regions 100 percent of the time.

Confidential,Bolingbrook, Illinois
Site Supervisor, North East Region (November 1999 to September 2000) Responsible for the installation of Tellabs Titan 5500s and 532L equipment. Assisted the Deployment Engineer in Site Surveys for customers prior to the installation. Acted as a liaison between the customer and the Installation vendor during the installation. Ensured that completion dates were met in the time frame given. Ensured all documentation (Method of Procedure, Power Method of Procedure, Job Information Form, Engineering and Installation Checklist, Job Progress/ Final Audit Forms, Installation Completion Report Form, Installation Test Forms- Continuity, Power, and BNC are all complete and sent off to the Project Engineer, Deployment Engineer and Area Manager. Performed duties as a Site Supervisor and Field Service Engineer. Travel to other regions 100 percent of the time.

Confidential,Illinois
Site Supervisor/Installation Q.A., Northeast Region (April 99 to Nov 1999) Responsible for quality installation of Titan 5500S and 532L equipment for customers such as AT&T, Qwest Nextel, Bell Atlantic Mobile and Frontier. Worked as a liaison between the customer and the vendor. Prior to the installation start date meet with the customer representative to ensure a General Method of Procedure was discussed and the form by the same name was filled out. Signed for and inventoried all installation equipment and reported all missing material to the Deployment Engineer. Contacted Inside Sales in order to track any material that was not shipped to the Central Office. Travel to other regions 100 percent of the time.

Confidential,Mills, Maryland
Customer Operations Manager, Mid-Atlantic Region (July 1998 to April 1999) Responsible for the supervision and performance of customer contact personnel including installers, service technicians, and contractors in the distribution of DirecTV and EABC Satellite systems. Oversee office operations in the absence of the General Manager to include accounts receivable, accounts payable, and inventory reconciliation, shipping & receiving. Implemented a dispatch model that improved operational efficiency. Reduced equipment shelf inventory resulting in a savings of $62,000.

Confidential,Roswell, Georgia
Signal Acquisition Specialist (January 1998 to July 1998) Performed site surveys at residential, commercial and multi-dwelling units to ensure line of site prior to installation of transmitter antennas and digital cable boxes. The radio frequency, Bit Error Rates, carrier to interference, carrier to weight, peak level and coax loss are all recorded with the use of a QAM meter, spectrum analyzer, a utility van with a 65ft hydraulic boom that attaches four different types of antennas (Conifer, TSI Planar, Disk Rod, and the Reflector) to pick up channels that are transmitted and measured bandwidth. Submitted area drawings to the Technical Manager with recommendation on whether or not the signal was sufficient for installation in the respective area. Interacted with customers and contractors to ensure quality installation of digital cable.

Confidential,Wire
Systems/Network Technician (July 1989 to August 1997) Performed as an individual and as part of a team in the installation, operation and maintenance of GTE Mobile Subscriber Equipment. Ran aerial and burial cable wiring. Installed operated and performed unit level maintenance on cable wiring systems to include Digital Group Multiplexors, Remote Multiplexing Combiners, telephones, repeaters, restorers, voltage protectors and switchboards. Configured DGM and RMC for operations. Test circuit testing to ensure cable communication and system quality. Set up secure communication systems for multimillion dollar truck. Installed phones and made sure extension air links called V3’ were capable of seeing up air shots. Monitored mobile phones as they talked on the Node center central processor and control center and documented when the analog voice V1 signal changed its carrier but remained secure. Performed preventive maintenance and services on mobile unit equipment Prepared network diagrams and circuit routing list to include inter-nodal switch trunks. Trouble shot tactical digital links. Utilized UHF, SHF, FM and microwave equipment. Configured networks including T1 data rates. Followed strict protocol for Asynchronous Transfer Mode. Utilized OC3 and OC48 fiber optic cabling for Nodal switch systems. Later in my career I was able to manage a team of 10 personnel is these same duties Provided subordinates support in the duties I performed above. Wrote Standard Operating procedures pertaining to operations. Provided weekly sergeants time training in tactical survival basic and primary leadership skills. Performed administrative and logistic duties related to Mobile Subscriber Equipment

EDUCATION

Bachelors of Science Degree in Information Systems