QA/Support Specialist & Web Developer Resume

OBJECTIVE
Position related to any of the following architectures/software: Linux/Unix system administration, Networking Engineering, Scripting/Programming, Systems engineering, UAT, QA, UX, or web development. Given the opportunity, I will be an important asset to a company seeking the needs of a professional, well-rounded administrator/analyst.

SKILLS/EXPOSURE

Linux/Unix operating system administration including boot loader technologies (lilo,grub,MBR), volume management (RAID & LVM), partition management (ext2,ext3,ext4,ReiserFS,xfs,btrfs), permissions & security (authentication,PAM,sudo,chmod...), web services (apache,mysql), X window management,nfs, kernel modification and compilation, user management, version systems (cvs,git), and run level management (using cron)
Scripting exposure and experience including bash, python, php and perl,
Object oriented programming including python, php, ruby, intermediate java and UX/UI development
Network,installation/configuration using multiple technologies and architectures (routers, switches, hubs, bridges, AP’s). Also familiar with network services such as DNS, DHCP, Samba, SMB, NIS, and iptables
SQL 2008 server using putty and RazorSQL to manage, update, edit, and administer the database
UAT and QA testing using TestRails management for suites, runs, and cases. Beta testing of numerous application releases
CRM management and usage utilizing SalesForce as backend
Kernel modification, patching, updating, and administering
Web development/services using HTML, DHTML, XHTML, XML, CSS, javascript, PHP, and AJAX. Exposure from schooling in Microsoft Programming Technologies including ASP.net,C#,and basic .Net fundamentals. Used numerous servers for storage including MySQL, Apache, SQLite

Worked with Linux/Unix and opensource related software for 10+ years including the administration of accounts, scripts for startup and daily tasks, kernel/software updates and patching, network configurations/sharing, and virtualization.

EMPLOYMENT & EXPERIENCE

Confidential,
QA/Support Specialist & Web Developer, Jan 2011 – Present

Level 1, Level 2, and Level 3 support including daily work in SQL to maintain and troubleshoot database related issues (update,insert,delete,joins...),, QA/UAT testing for new features, new software, and newly supported hardware (manual and automated), SalesForce CRM management, Fogbugz management for bug tracking, TestRails, RazorSql, and Putty.
Lead web developer for the support web site for customers (Linux,apache,sql). Have actively developed and completed the new site and design to give users access to all documentation and training videos using HTML, CSS, Javascript, PHP, AJAX and Ruby.
All servers currently run Linux. I was part of a team who setup these servers, including setting up regular scheduled backups through Linux dump commands, setting up cron, creating/editing scripts for startup and cron, performed regular updates and patching to kernel, and updated authentication to use Pam based authentication to improve security.

Confidential,
Manager, January 2004 - January 2011
Efficiently manage department, including its employees, upholding high gross profit, effective wage percent, while keeping high quality sales-floor for customers.

EDUCATION
Software Systems Engineering, November 2011
Classes include all Linux/Unix sysadmin tools and training, scripting (including bash and python), multiple UAT testing classes, multiple programming classes (Python, web (php,css/xhtml,asp.net), asp.net, c#, java)

H.S.,
Technical classes include, Java programming 1 and VB programming 1

SUMMARY
Extremely well-rounded technical knowledge including anything and everything Linux/Unix related (sysadmin, scripting, testing, kernel testing/patching, virtual machines…10+ years), web design/development ((D)(X)HTML, XML, CSS, javascript, php, AJAX)/hosting, network administration/engineering (LAN/WAN, TCPIP, DNS, DHCP, ), debugging, scripting, programming (python, java, perl, object oriented...), kernel testing/patching/modification, software/beta testing, SQL management and query creation, SalesForce, FogBugz, TestRails, and the creation of documentation for software and hardware solutions.

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