SUMMARY:

• 27 years’ experience with Architecture, Internet Services (HTTP, SMTP, FTP, Firewalls, DNS), NT Systems Administration (HP - UX, LINUX AIX, SUN, SVR4, and other variants), Database Administration (Oracle, Informix, MS SQL), Wide and Local Area Networking (OSI, TCP/IP, X.25) and Network Management Protocols (SNMP, IP, HP OpenView, EIGRP).
• 20+ years’ experience with Intranets and Extranets, Web, Firewall, and NT Systems Administration.
• Created and managed testing labs, Network Services and Technical Support Teams. 20+ years’ experience with Regression and Performance testing of web-based applications using major industry tools.
• Developed Test Plans, Test Cases for Regression and Performance testing. 18 years’ experience as a Performance Architect analyzing proposed HW/SW architecture for potential bottlenecks and recommending modifications to improve performance

TECHNICAL SKILLS:

• Adobe Photoshop
• Adobe Flash
• Adobe Flex
• Eclipse IDE
• .Net
• MS Office Suite
• QTP
• LoadRunner
• Winrunner
• Quality Center
• AJAX
• CSS
• HTML/XHTML
• Java
• JavaScript
• Perl
• PHP
• SQL
• XML/XSL
• Visual Basic
• MySQL
• Oracle
• AIX/Linux/UNIX
• Windows Vista/XP/7
• Apache/Tomcat
• WebSphere Suite

PROFESSIONAL EXPERIENCE:

Confidential, Alpharetta, Georgia

Performance Coordinator

Responsibilities:

• Foster communication of performance process and metrics, analysis of NFR’s received from the business and translation of those NFR’s to accurate business scenarios to create performance scripts. Guide the PM on each project in accurately completing the performance questionnaires and submitting the SR to engage the performance testing team.
• Work extensively with the performance engineer on each project to ensure accurate scripts, scenarios and methodology are being applied. Analysis of the raw data output from performance testing for each application to ensure that the metrics being reported are accurate and a true representation of how the application would perform in the production environment. Work with the performance test Associate Director to ensure that the performance leads being assigned to the project are knowledgeable and capable of successfully delivering.
• Continuing to work with the performance Associate Director on making changes to the current managed service to ensure that it will meet the needs of Tax IT. Produce and present a deck on changing the structure of performance testing to better meet the needs and expectations of the business, streamline the process and provide better more accurate performance testing in the future. Generate a program level status report and deliver weekly updates to the sponsoring partners on the weekly Operating Committee meeting.
• Guide the Non-functional Test Team Associate Director to change the way performance testing works in the Firm. Implement an Agile Performance strategy and process to get architectural analysis upfront and continuous iterative testing both in the development environment and at the end of each sprint to ensure that the application can scale. Create two new job descriptions in the group to support the new direction, Performance Analyst SME and Performance Architect.QA Governance Lead:
• Enforce QA policy and procedure on all applications, conduct periodic audits of process and procedures used by the team. Assist in writing testing strategy documentation. Work closely with the project teams and hold twice weekly review meetings to resolve negative items found during the process audit. Conduct in-depth analysis of the TFS instance for applications and provide feedback to the development group on unit test coverage of code and cyclomatic complexity scores and their impact on application performance and reliability. Create and pull daily metrics on development progress from TFS and raise program level risks to the partners and PMO. Generate a weekly program level status report and present it to the PMO and sponsoring partners.

Manager FSO Advisory

Confidential, Alpharetta, Georgia

Responsibilities:

• Continue growing and staffing a software quality assurance organization to support Ey’s Financial Service Office. Work with the Partner responsible for Testing to create and maintain a regional based COE delivery center in Alpharetta, GA. Evaluate and determine methodology, tools and requirements to be employed to create and maintain the QA organization.
• Assist both the Partner for Testing and the Partner for BPM development in client sales. Attend sales pipeline meetings for both BPM development and testing and chair a weekly round table to discuss the pipeline results with both Partners and the Advisory Resource Manager to ensure sufficient qualified staff are available for the various projects in motion and any ramp up needed for any pipeline deals expected to close. Maintain sales pursuits for several clients. Product Manager for an internal resource allocation and tracking tool for the Testing Practice.
• Responsible for nine applications in various stages of development with multiple external vendors. Duties include evaluation of entrance and exit criteria for all activities in both development and testing. Provide feedback on gaps in the entrance/exit criteria to ensure completeness. Monitoring of all development processes and evaluating unit test results for code coverage and cyclomatic complexity scores. Advising the QA organization on testing best practices, review of test plans and test strategy documents for coverage of all functionality planned in the associated use cases/ user stories. Monitoring and review of QA’s test script development and execution progress throughout the planned Agile Sprints to validate test coverage of code delivered. Review of release notes, known issues list and user stories delivered versus test cases to ensure coverage. Planning and review of the QA Automation framework to confirm accuracy and code coverage of scripts as well as modularity of the design in order to ensure execution can be performed in multiple environments with minimal script maintenance.
• Review all non-functional requirements documentation to ensure that it is an accurate reflection of real world traffic expected on the application including global locations. Driver performance testing for all nine applications as well as end to end performance testing across all applications in the shared production environment.

Confidential, Alpharetta, Georgia

BPM Specialists

Responsibilities:

• Create and staff a software quality assurance organization to support the PEGA software development group. Evaluate and determine methodology, tools and requirements to be employed to create and maintain the QA organizations. Create an automated regression suite for maximum code coverage for regression testing. Evaluate and test all incremental and final releases for performance and scalability issues related to the html, java and .Net core product. Make recommendations on site architecture to improve performance.

Manager, SQA Automation and Performance Testing

Confidential, Alpharetta, Georgia

Responsibilities:

• Evaluate and determine methodology, tools and all requirements to be employed to create and maintain both a automation and performance testing organization capable of supporting the manual QA and Development organizations. Create an automated regression suite for maximum code coverage for regression testing. Evaluate and test all incremental and final releases for performance and scalability issues related to the html, java and .Net core product. Make recommendations on site architecture to improve performance.

Manager, SQA Automation and Performance Testing

Confidential, Roswell, Georgia

Responsibilities:

• Evaluate and determine methodology, tools and all requirements to be employed to create and maintain a QA organization capable of supporting the development of multiple websites. Create an automated regression suite for maximum code coverage for regression testing. Evaluate and test all websites for performance and scalability issues related to the html, java and Adobe Flex core products. Support the Verizon hosting team in their performance & scalability testing efforts. Make recommendations on site architecture to improve performance

Director, Development Automation and Performance Testing

Confidential , Atlanta, Georgia

Responsibilities:

• Create and implement an Agile extreme programming development/testing environment that incorporates automation and performance testing. Prepare and present a development/testing process flow that will allow for 2-3 week iterations and rapid deployment to customers of new application functions and features. Promote the Agile methodology within the eMarketing division and prepare a strategy to take the methodology corporate wide. Implement a defect tracking/resolution process. Review open source automation testing tools for feasibility in supporting the rapid iteration and release schedule. Direct supervision of the manual, automation and performance testing initiatives for the eMarketing division utilizing 5 onshore and 7 offshore resources. Prepare and submit weekly metrics reporting to the Executive VP of eMarketing and the CTO.

Senior Technical Director Enterprise Automation and Performance Testing

Confidential, Alpharetta, Georgia

Responsibilities:

• Sr. Technical Director assigned to supervise all aspects of enterprise level automated software testing for all applications/web sites and report results to all VP’s for their respective organizations. Supervise over 60 employees/contractors in multiple cities across the US to create and maintain scripts for Topaz production monitoring, regression testing, data creation and environment shakeout utilizing WinRunner, QTP and SOATest. This covered 68 applications including ACME, COLAM, and PRISM. Special focus on all applications related to retail revenue streams including Apple iPhone. Supervise a separate 6 person team in Atlanta specializing in performance script development to support the Enterprise Performance Testing group.
• Supervise a separate team in Dallas TX responsible for all Mercury Quality Center Admin duties and to act as the Mobility division’s single point of contact and support group for all Mercury tools. Launch and maintain new Mercury Quality Center production instance in October 2007 supporting approximately 4800 users for the whole Mobility division. Other duties include advising my Executive Director and VP with recommendations for improvements to QA process & procedures. Writing process and procedural documentation for the department.

Senior Quality Assurance/Performance Engineer

Confidential, Roswell, Georgia

Responsibilities:

• Sr. Quality Assurance/Performance Engineer assigned to conduct all aspects of Performance testing for four software products. Agris V9 (client server), ConnectAG, iView and Bin Management Systems (web applications). Installation and administration of Mercury TestDirector. Used Mercury LoadRunner and WinRunner to perform testing.
• Testing on Agris V9 was conducted in a Citrix terminal emulation environment using WinRunner GUI scripts controlled by the LoadRunner Controller (Wrote white paper for Mercury Interactive on how to configure and launch WinRunner and LoadRunner to execute this process). Performance testing on ConnectAG using LoadRunner.
• Performance and scalability testing on iView was on an Apache SOAP messaging protocol and web interface. BMS testing is on Java and JBOSS writing tests in xml to generate engine and XSD validations. Responsible for assessing testing needs, writing test plans, developing and deploying automated test suites. Training employees to carry out effective test processes. In depth training of Mercury WinRunner.

Senior Quality Assurance/Performance Engineer

Confidential, Roswell, Georgia

Responsibilities:

• Sr. Quality Assurance/Performance Engineer assigned to the cross-functional testing team responsible to conduct all aspects of Quality Assurance and Performance testing. Specializing in Mercury LoadRunner and RSW E-Load. Responsible for the planning and executing TesCom USA Performance tests, as well as Functional, System, Integration, and Regression testing solutions for client/server and e-commerce products. Responsible for assessing testing needs, writing test plans, developing and deploying automated test suites, and training employees to carry out effective test processes.
• Responsible for creating manual test cases for a PHP based internet application from business rules and use cases. Identify appropriate use cases from business rules and functional requirements documents. Responsible for performing manual Functional and Regression tests as needed. Converting manual test cases to automated scripts using WinRunner. Administration of Mercury TestDirector for version and defect tracking. Also responsible for training and mentoring the Mercury tools to the QA personnel for future applications. Consult with development team on web performance issues. Direct supervision of three manual and two automated testing personnel.
• Responsible for creating load test scripts in Mercury LoadRunner for an E-mail internet application for 500+ concurrent users, as well as executing these scripts and performing Regression tests as needed. Also responsible for training and mentoring the Mercury tools to the QA Manager and QA personnel for future applications.

Senior Quality Assurance/Performance Engineer

Confidential, Atlanta, Georgia

Responsibilities:

• Direct Supervision of 8 Testers. Creating load test scripts and executing load tests using Mercury LoadRunner. Performance testing various web based applications. Working with the tech lead to map the stress paths of the sequence diagram, use cases and functional requirements document(s) through the architecture to better understand the application for more efficient test planning and execution. Analyze the hardware and software architecture of the site prior to testing to identify potential performance bottlenecks.
• Responsible for writing the Performance Engineering Plan, continuous communication with project team members, writing testing scripts, test execution and generation of reports for configuration and performance testing functions. Developed testing procedures and process timeline for PECOE (Performance Engineering Center of Excellence).

PC/Network Support Analyst III

Confidential, Boca Raton, Florida and Kennesaw, Georgia

Responsibilities:

• Include support of hardware and software for all desktops and laptops for approximately 200 users for the entire state of Florida. Support issues include setting up new user accounts on the Windows NT server, IP address configuration. Creation of MS Exchange accounts on the e-mail server. Installation and support for BellSouth applications BERAM, TEOPS, MBOS, SyncTrac, BTAS and ERMA. Maintenance and support for Windows NT server, print server and Novell server. Performed Installation testing and support of all SAP applications. Support for the Seimens phone system. Creation of new user phone and voice mail services.
• SQA testing for BERAM application integration into existing inventory management application. ISO 9000 compliance auditor.

Billing/MIS Coordinator

Confidential , Fort Lauderdale, Florida

Responsibilities:

• Promoted in August of 1995 from Senior Account Representative. Responsibilities include EMC batch, manual billing and online corrections for all offices. Trouble-shooting on problem claims. Responsible for the installation, configuration, and support on all software applications from the Medicare Fiscal Intermediaries. Responsible for the completion and submission of all contracts concerning billing to the Medicare Intermediaries. Responsible for all EMC transmissions, ERA downloads, and EFT transfers and posting of moneys received. Responsible for all hardware/software support of all PC's and UNIX SPARCstation. Customer support representative for the Pulse Software System. Generate monthly financial reports for the Patient Accounts Supervisor and the Director of Operations. Responsible for writing and teaching training courses on Medicare/Medicaid compliance issues for the billing staff at my office and in the clients offices. Liaison between the Billing Department and the Software Development Team. SQA regression, functional, integration testing for Pulse application. Write and implement test plans for end to end testing of application using Mercury WinRunner. Consultant to the Software Development Team for Pulse version 4.0 on issues concerning Medicare/Medicaid program integrity requirements and home health UB92 EMC batch billing software programs.

Billing Specialist/Program Integrity Auditor

Confidential, Fort Lauderdale, Florida

Responsibilities:

• For all insurance claims review for twenty-five branch offices nationwide. Duties include review of all documentation submitted to the corporate service center on a monthly basis for each of the office's patients. To provide the offices with assistance in accurate ICD-9 and CPT-4 coding. SQA regression, functional, integration testing for EMC batch claims application under development with BCBS of IL (Medicare Fiscal Intermediary) for UB92 record type validation. Preparation of the UB-92 and submission of the EMC to fiscal intermediary.
• Responsible for responding to all help letter requests including 488's. Preparation of monthly reports to the Director of the division. Preparation of a Billing Seminar to be used in a nationwide training campaign. To work in conjunction with the clinical staff to prepare and support the Homeward Bound training seminars. To create new task forces following the JCAHO certification training.