Summary

• Over 5+ years of diverse experience in the field of Information technology with emphasis on Software Quality Assurance.
• Working as a lead and contribute towards the team goals. Possess ability to work productively and effectively in a team as well as individually. Hold strong communication and interpersonal skills. Excellent analytical, problem solving, decision-making and presentation skills with ability to co-ordinate activities in a fast paced team environment.
• Identify design, implemented the processes and provide system expertise in developing Software Test Plans, Test Case Design, and Test Scripts based on User Requirements Specification (URS) and System Requirements documents.
• Testing pharma applications on IPad and IPhone for strict functionality and stress testing. Tested the applications for content and Electronic publishing. Checking the applications containing video of recorded movements and information for usability and readability testing.
• Experience in Software Unit Testing, Integration Testing, Regression Testing, Performance, Configuration and Usability Testing.
• Handled and managed the testing operations for the systems setup in an offshore and onshore model.
• Ability to apply technical expertise to organize and implement white and black-box test efforts and to analyze requirements for software design, development, and validation.
• Well Versed in GUI application testing for stand alone, and web- based applications, Back End testing, Database testing, Front-end testing, Functional Testing, System testing, Cross Browser Testing, Load Testing on Client-Server.
• Expertise in QA Methodologies, Quality Assurance Life Cycle (QALC), Defect Management Life Cycle, Software Development Life Cycle (SDLC) methodologies.
• Ability to learn new technologies and challenging concepts quickly and implement them.
• Estimate testing effort prioritizes projects, plan implementations, and help rollout system changes and manage project delivery in short release cycles.
• Managed Projects, including quality initiatives like Auditing, maintains version control mechanism and ensure policies and procedures are in place and end- result metrics analyzing. Hold Good knowledge of ISO and CMM process implementation.
• Represented QA team to the other teams in the organization and address a broad range of difficult problems. Proactively looks for potential quality issues.

TECHNOLOGY SKILLS

• Internet Tools: Adobe Photoshop, Flash, IIS, HTML, XML, DHTML,Web Services,
• Platform:C++, Test Script Language, VB Script, Java, C#, .Net
• Dev.tools:Visual Studio, Visual InterDev, and Visual SourceSafe.
• Databases: WinSQL, Oracle 8i/9i/10g, MS SQL-Server 7.0/2000, DB2, Access 97/2000
• Operating System:Windows 2000/ME/NT Windows VISTA/MAC/IBM Mainframe/UNIX
• Testing Tools:Mercury Tools (Load Runner, Win Runner), Quality Center 9.2, QTP, JIRA,
• Mobile Testing Tools:Device Anywhere
• Service Skills:Broad Band, Wireless, GSM/GPRS, Bluetooth, and UI on Mobile Handset, Emulators. Experienced in 3G and 4G Mobile Handset UI Testing. Mobile devices with different OS - iOS phones from Apple Inc. - iPhone OS, Android from Google Inc., Symbian OS, RIM BlackBerry OS, Windows Mobile. Testing applications on iPad (OS3 & OS4),
• E-Mail Clients:Lotus Notes client 6.5.4, 7.0.1, 7.0.2 & 8.0, Microsoft Outlook 2003, 2007, Mac Email, Microsoft Entourages
• Protocols:HTTP, HTTPS, FTP, DHCP, SOAP, and TCP/IP.

PROFESSIONAL EXPERIENCE
Confidential :Kansas Unites States (January 2009 - Present)
Role:QA Specialist
Intouch Solutions is an interactive Parma marketing agency dealing with the leading Pharmaceutical brands of the industry. They provide Creative, technical, media, content, design, and ongoing maintenance support for the projects. Intouch build and maintain products which provide services for quality health, pharmacy and behavioral health coverage for doctors and medical representatives.
Clients:Abbott, Sanofi-Aventis, Teva, Allergen, Bayer
Industry:Pharmaceuticals/ Healthcare
Applications:Websites, Mobisites and Web/Mobile/Desktop Applications
Environment:Quality Center 9.2 Enterprise Edition, Jira, QTP 6.5, ASP.NET, HTML, Java, MS SQL, Device Anywhere, XML, Quest TOAD 9.5, Visual InterDev, and Visual, Visio, SourceSafe, Fiddler, Web link Validator, Sort Site, Lingobit Localizer, SnagIt 8.0, Dyna Tracer, Windows XP/Vista/MAC. IPhone, IPad, Blackberry, Phones with Android OS.

Responsibilities Included:

• Establish formal QA department for small (6-10) members from ground up for website and mobile web testing. QA of Internet site content, graphic and logic flow for English and other languages.
• Identified the automation and mobile testing approach to follow and laid out the test bed for testing the websites and applications on latest handheld devices.
• Managing document control process: Create Test Plans, User Manuals, Process ("how to"), Metrics. Performed Statistical analysis and planning meetings for Project Managers.
• Participated in project kick-off meeting and involved in the design, analysis and testing of the application. Involved in designing test automation strategies and framework, creating test scenarios, test harnesses, test plans and performed inspection of the test scripts. Conducted testing based on white and black-box testing techniques.
• Testing the Iphone and Ipad applications for Handset compatibility and version certificates in an agile environment.
• Involved in creating test logs and test summary reports using Quality Center and send them to developers. Documented and communicated test results.
• Interacted and worked with the development team to solve the problems encountered in the test scenario run.
• Coordinated the testing efforts and the allocation of resources to different modules to speed up the process of execution.
• Testing the web sites on multiple browsers - IE6 and above, Firefox, MAC Safari and Chrome for performance checks - connections speed, functionality, usability, security and database testing. Performed check for the interactions between html pages, TCP/IP communications, Internet connections, firewalls.

Confidential :India (August 2004 - November 2008)
I have been to client location at Middlesex UK in 2008 for setting up QA processes and Testing Approach for OAT Testing Phase.
Role:Software Engineer

• Client:Confidential. It's one of the leading retails chain in UK.
  Industry:Retail services (December 2006 - November 2008)
  Environment:Quality Center 9.2 Enterprise Edition, VB Application, Java, XML, WinSQL 4.1, DB2, IBM Mainframe, IBM CICS Transaction Server, Visio, Windows 2000, PeopleSoft
• Client:Confidential is one of the leading Water Suppliers in the UK. Worked on the applications dealing with the asset lifecycle management system.
  Industry:Utility Services (June 2006 - December 2006).
  Environment:Quality Center 8.0, Quality Center 7.6, ASP.NET, HTML, Java, MS SQL, Oracle 9i, WinRunner 7.5/7.6, UNIX, Windows 2000/XP.
• Client:Confidential is the leading bank in UK and has its Automatic Standard Application for Payment, an electronic payment and information web-based system used for internet banking for various clients.
  Industry:Banking Services (December 2005 - June 2006)
  Environment:Quality Center 8.0, Quality Center 7.6, ASP.NET, HTML, Java, J2EE and XML, MS SQL, Oracle 9i, WinRunner 7.5/7.6, UNIX, Windows 2000/XP.
• Client: Confidential is a water resource company. I have worked on the Office Automation software which deals with the entire details of various departments -employees, employee recruitment information, advertisements covering the process of recruiting employees, salary details of the employees that include providing pay slips.
  Industry:Utility Services (August 2005 - December 2005)
  Environment:Quality Center 8.0, Quality Center 7.6, ASP.NET, HTML, Java, J2EE and XML, MS SQL, Oracle 9i, WinRunner 7.5/7.6, UNIX, Windows 2000/XP.
• Client:Boots is a retails pharmacy chain. I have worked for the Payment and Billing Transaction System. Every new customer has to register on the website using a User id and Password. A secure site processed the log in information. Detailed information about their billing, services, new features, company information, due dates, minutes used, and payment information was provided to each customer
  Industry:Retail Services (August 2004 - August2005)
  Environment:Quality Center 8.0, Quality Center 7.6, ASP.NET, HTML, Java Script, MS SQL, Oracle 9i, WinRunner 7.5/7.6, UNIX, Windows 2000/XP, Microsoft Office, Visio, Resource allocation software.

Responsibilities Include:

• Team lead on different modules of applications to ensure reduction in effort required for reporting, number of support calls and fixing existing functionalities.
• Lead responsibilities included organizing the daily scrum, prepare the master test plan, the test log and tracking sheet, defect summary report.
• Analyzed the business requirements, Performed ambiguity reviews and communicated the inconsistencies between the requirements and application. Participated in requirements estimation, requirements review meetings with the business. Created and developed test design specifications, and test scripts for various test scenarios.
• Tested the application utilizing the Scrum (Agile) methodology.
• Functional responsibilities included performing Smoke Testing, GUI Testing, System testing, Database testing, Usability testing, IST Testing, Security testing, Interface testing and Regression Testing on the Loan application.
• Worked with the development support team and provided support to the developers on the code fixes and issues.
• Developed SQL Queries to query the database to test the back end process of the application.
• Organized daily report, Generated defect reports and metrics to provide project status to upper management.
• Coordinated the testing activities among onsite and offshore resources.
• Extensively performed manual testing, requirements verification testing, recovery, functional, user acceptance testing (UAT) and operational acceptance testing (OAT) on the web-based application.
• Participated in creation of web based test automation process designed to store test data, run automated tests and reporting of results using the QTP automation object model.
• Participated in daily status meetings to report any bugs, issues and risks. Organizing and participating in client teleconference and resolving issues. Documented and communicated test results.
• Updating organogram, Resources database. Work includes Generating weekly reports for project Managers, on the basis of the time spent by each individual on the account. I have been Involved in the client interaction.
• Cross checked all the signoff provided by the team-mates and rectified any errors.

EDUCATION

• Master of Computer Applications (MCA)
• Bachelors in Information technology
• Higher National Diploma in computing and Multimedia
• ISEB ISTQB Certification in Software Testing 2007
• Certificate course in developing desktop and distributed application using VB 6.0 2007
• Certificate course in S/W testing covered Mercury Tools and manual testing 2006
• Online certificate course in Mobile Testing and Techniques from EDUMobile November 2009