Quality Assurance Resume

OBJECTIVE: To advance in the financial service industry, developing skills and knowledge needed for the present job and continuous growth within the company.

WORK EXPERIENCE:

03/28/11-Present Confidential, Financial Mortgage Loan Analyst: In this position, I assisted in providing direction to mortgage lenders on issues regarding Mortgage Lending Administration (MLA) lending policies, procedures and system guidelines, performing detailed underwriting analysis on conforming loans for both credit and documentation deficiencies and determining marketability of each loan. Daily I provided detailed underwriting analysis on more complex mortgages exceeding the conforming loan limit on complex self-employed borrowers which pose higher credit risk including requesting additional information and/or documentation from originating offices as needed while providing monthly feedback to the Regional Mortgage Managers (RMMs) and Loan Processing Supervisors on issues related to the mortgage lending process and provide daily feedback to the mortgage lenders.

03/01/10-03/20/11 Confidential, Underwriting Quality Assurance Rep.
My responsibilities were to ensure that loans are processed and underwritten accurately and in a timely manner while remaining in compliance with the most professional execution. Research, evaluate, and/or validate error documentation for HAMP modifications as reported by Treasury/MHAC 1st and 2nd Look reviews. Investigate and respond to MHA inquiries for information related to loans where any of the MHA programs were applied. This would include all modifications, short sales, forbearance plans for loans in Imminent Default and Default. On daily basis, I used in-depth knowledge of MHA HAMP, HAFA guidelines as well as all GMAC agency and/or mortgage insurance underwriting requirements in order to craft compelling with written responses that fully support the Company\'s position regarding the workout decisions made.

07/21/2008-02/01/10 Confidential, Loss Mitigation Specialist
As a Loss Mitigation Specialist, I am responsible for contacting customers by telephone to effectively establish a cure for delinquency. Daily, I often determine reasons for non-payment, collecting financials to negotiate a repay plan, reinstate foreclosed loans, and refer for possible loan modifications. My duties include making outbound and taking inbound calls, reviewing references and utilize skip trace procedures to increase customer contact.

03/14/04-07/21/2008 Confidential, Management Specialist/Loss Mitigation Support. Responsible for Handling inbound and outbound calls for Loss Mitigation and Collections. Working with homeowners and Loss Mitigation Specialist to resolve a variety of default situations, often demonstrating the ability to persuade several alternatives out of default. Assisting real estate agents and title companies with the closings of shorts sales as well as distributing short sale packages, managing reports, workout packages, investor forms and Government Agency Forms.

09/30/2002- 03/15/2004 Confidential, Inbound Collections Rep. Farmers Branch, TX. Responsible for assisting customers in bringing their accounts current, thus avoiding bad debt situations and possible additional deposits, helping customers maintain satisfactory credit ratings, educating customers about billing plans, collect past due amounts and keeping the customers from migrating to competitors.

SUMMARRY OF QUALIFICATIONS:
Office Technology- Alpha/Numeric filing, typing at 30 words per minute. Ten Key Command at 10,000 strokes with a 95 percent accuracy Experience with Microsoft Word, Power Point, Excel, and Auto CAD 2000. Great Problem Solving and Customer Service skills.

Personal Attitude- Enjoys working in a fast-paced and diverse atmosphere. I am a highly motivated fast learner that will openly accept change to better the company and myself.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship