Objective:
To progressively develop a career in Quality Assurance targeting challenging positions of GUI and Database oriented applications in a Client/Server and three- tier web environments.

• A results driven, details-oriented and resourceful professional, with 6+ years of IT and Management experience in Software Quality Assurance and Testing on Client/Server, Windows based and Web based applications.
• Proven success in meeting or exceeding customer needs as an individual contributor and as team member.
• Strong knowledge of Software Development Life Cycle (SDLC) as well as Software Testing Life Cycle (STLC) and the Role of QA.
• Extensively experience in analyzing business requirements and specifications, development and execution of Test Plans, Test Scripts and Test Cases.
• Involved in Manual testing & Tracking defects using Test Director & Quality Center.
• Developed Test scripts for automated testing using WinRunner and Quick Test Pro.
• Good working knowledge on Windows and UNIX Environment.
• Good Knowledge in TSL script and VB Script.
• Involved in Writing, Updating and maintaining the Test documents for various stages of Testing for reference and auditing purpose.
• Strong experience in all levels of Testing such as Positive testing, Negative testing, Integration Testing, Functional Testing, System Testing, Regression Testing and User Acceptance Testing (UAT), Black box testing, Browser testing.
• Expertise in Problem solving and Bug Tracking Reports using Bug tracking Tools.
• Excellent Organization, Analytical and Problem Solving skills and ability to quickly learn new technologies.
• Over six years of experience in systems and business recovery planning.
• Demonstrated Project Management Skills.
• Demonstrated initiative, innovation, flexibility, and ability to manage workload; achieving desired results with minimal supervision.
• Good Communication, interpersonal, and Teamwork skills.

• Testing Tools: Mercury interactive WinRunner, HP Load Runner, Quick Test Pro
• Defect Tracking Tools: Quality Center 9.0, Remedy, Bugzilla, Clear request
• Microsoft Tools: MS office Suite (Word, Excel, PowerPoint), Outlook, Adobe

Acrobat Reader.

• O/S: UNIX, 2003 Server, XP
• Languages: HTML, SQL
• Database: SQL Server, Microsoft Access, Oracle
• Browsers: Internet Explorer, Netscape navigator, Firefox
• Other Tools: SQL plus, Toad

EDUCATION

Master’s Degree in Business Administration

PROFESSIONAL EXPERIENCE

03/08 – 01/10 Confidential,
Bellevue, WA
QA Analyst/Tester

T-Mobile is one of the nation’s leading Communication service providers and also plays a major role in local telephone industry. Detailed information about there billing, services, new features, company information, due dates, minutes used, and payment information was provided to each customer.

Responsibilities:

• Attending meeting with other groups and explains performance objective, strategy and progress.
• Work with development, users and support groups to understand the application architecture, use and current production issues to simulate the best possible real time.
• Scenarios for load and stress testing.
• Extensively worked on SILK PERFORMER, created Scripts based on prioritized/critical scenarios and scattered the peak load over the production like distribution ratio
• Interacted with Stakeholders during testing, isolated bottlenecks at different levels and suggested Tune-up methodologies.
• Performed Baseline Test, Increasing Load and Steady State tests using Silk performer to complete set of performance testing.
• Attended meetings to outline and present performance testing strategies and objectives.
• Analyzed Average CPU usage, Response times, No of Transactions, Throughput, HTTP Hits and Average Page times for probable scenarios and created Performance explorer graphs to analyze the CPU and Memory utilization for different load tests.
• Performed Functional/Regression testing and Performance/Stress/Load testing.
• Utilized release notes to reflect changes /additions into the scripts as needed. Conducted regression and performance tests to identify the impact caused by the release modifications.
• Developed scenarios for Regression/Functional and Performance testing which covers more than 90% of the Critical scenarios for the application.
• Responsible for daily and weekly status, attended the bridge meetings showing progress and future testing efforts.
• Worked closely with developers and the Business team to fully understand the scope and functionality of the proposed system & functional requirements.
• Developed High Level Test Plans by incorporating User Profiles, Configurations, Environments, Risks, Test Scenarios, Schedules and Analysis and Presentation of Results.
• Created the test strategy document that defines the test environment, phases of testing, entrance and exit criteria into different phases of testing and resources required conducting the effort.
• Worked with development, users and support groups to understand the application architecture, to simulate realistic production scenarios for Regression/Functional and Performance Testing.
• Designed the Silk Performer scenarios with various user-mix incrementing in constant ratios, till the peak load is achieved.

Environment:Oracle 8i/11i, UNIX, Java, JSP, Silk Performer HTML, XML, ASP, IIS, and PL/SQL.

10/06 – 01/08 Confidential,
Chicago IL
QA Analyst/Tester

Project: Allstate Insurance Company is one of the leading insurance companies providing auto and home insurance. I worked as a QA Tester on a web based application, which was developed to meet the on-line insurance requirements for automobile owners.

Responsibilities:

• Involved in complete QA Life Cycle.
• Analyzed the user requirements and interacted with system architect, developers and business users.
• Developed test plans, test cases, test scenarios using the Test Director and prepared test data.
• Prepared Test Cases for GUI application.
• Converted manual test scripts to automated test scripts in WinRunner, enhanced the scripts by adding user-defined functions.
• Delegated and reviewed daily tasks for off-shore mapping team Supervised on-site consulting project as an Analyst.
• Automated test scenarios for GUI, Functionality, Integration, Database, Boundary, Security and Regression Testing using WinRunner.
• Worked on the high-level framework, identifying the functional areas and created different functions to make the scripts reusable in WinRunner.
• Prepared test scripts using WinRunner with checkpoints using regular expressions for handling windows with different names.
• Executed the Performance testing Using Load Runner to analyze the behavior of the application under different load conditions.
• Analyzed results Using Load Runner Analysis tool and analyzed Oracle database connections, Sessions, Web logic log files. Issues relating to Indexes, Connection Pools and Garbage collections, Memory heap size etc and bottlenecks were identified and rectified by changing configurations, adding Indexes etc.
• Detected Defects, Communicated to the developers using Bug Reporting Tool and Tracking the Defects using Test Director.
• Analyzed and Reported the Defects to the Developers using Test Director.
• Extensively used Test Director, for test planning, bug tracking and reporting.
• Uploaded Business requirements, test scenarios, test cases and defects for MS Excel to Test Director.
• Memory Leaks were identified in Different components. Protocol to Protocol Response times, Web Page breakdowns, Components sizes were analyzed and reported.
• Actively involved in performing functionality, unit and integration tests.
• Cases to test the backend Database by retrieving the data for the tables using SQL.
• Expertise in QA Testing in distributed Unix/Windows Environment and Oracle databases as back end & performed end-to-end testing.
• Reported the bugs, Emailed notifications to the developers using the Test Director.
• Participated in Walkthroughs and Defect report meetings periodically.

Environment: Win Runner, Load Runner, Quick Test Pro, Test Director 7.0, UNIX, Windows NT/XP,
Solaris, Sybase

Project: Administer and support the Enterprise Testing Center and related applications and tools. The
scope of these responsibilities includes the implementation, maintenance, and on going support for the sector and business unit users of the Enterprise Testing Center.

Responsibilities:

• Analyzed user and business requirements for the new build and compared of those with the old build to modify test plans for positive and negative scenarios for functional and performance testing.
• Provide technical expertise for the implementation of the Mercury Quality Center testing suite.
• Provides technical leadership for day to day maintenance and support of the Quality Center including project related activities for upgrades and enhancements.
• Implemented and worked on Quick Test Pro for automated testing.
• Provide guidance and direction to the sector testing teams.
• Developed / Enhanced VB script in Quick Test Pro to add check points, Parameterize data etc.
• Worked with project teams to implement new processes and lead testing for medium/large projects.
• Coordinates application testing for system enhancements, upgrades, integrations, implementations, localizations, and patches with all sectors.
• Assumes overall accountability for resolution of issues within the Mercury Quality Center application environments.
• Working knowledge of Lotus Notes.
• Utilizes the call ticket management system to record and track call tickets for all break/fix issues and work requests, including documentation of interaction with end-users, support teams (and external partners), and resolution of problem (or issue).

Environment: Mercury’s Quick Test Pro, Mercury Quality center, SQL, UNIX, Oracle,
Siebel, MS Office and Windows 2003

01/04 – 08/05 Confidential,
Milwaukee, WI
QA Analyst/Tester

Project: Wells Fargo is one of the largest diversified financial service organizations in the US. Its major businesses include Regional Community Banking, Corporate Banking, Private Banking, Mortgage Banking, Secured Lending, ACH, Deposit Application, Cash Management, Asset Management and Mutual Fund Servicing. Wells Fargo’s Treasury Management division offers a comprehensive portfolio of electronic and paper based receivables, payables and information and investment solutions, as well as global product offerings.

Responsibilities:

• Writing and executing software System test plans and Test cases. These Scripts were developed after reviewing the business requirements document, and technical specifications document.
• Analyze user/business requirements and developed various Test procedures, Test Matrices, Test cases and Test Scripts.
• Used Testing Methodology (SDLC).
• Conducted Functional, Integration, System, Regression, Performance, Load/Stress, White and Black Box Testing.
• Tested the application manually, Developed automation scripts using Win Runner.
• Performed Manual Testing for the Deposit Application.
• Used Test Director for Planning, Test Scheduling, Test Execution.
• Detect defects, communicate to the developers used Rational Clear quest for bug reporting and tracking the defects.
• Used SQL queries to access data from DB2.
• Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort and the project as a whole.

Environment: Windows XP, Java, JDBC, Servlets, JSP, J2EE, JavaScript, XML, HTML, DHTML,
UNIX, SQL, C++, WinRunner, Rational Clear quest