DIRECTOR: Quality Assurance and Operations

Dynamic quality / operations director with 20 years of experience. History of increasing profitability for premier manufacturers by maximizing productivity / efficiency and quality while reducing costs. Strategic thinker able to identify and capitalize on opportunities to improve processes, systems, and operations. Proactive team leader with proven capacity to develop new business, train employees, drive change initiatives, and leverage expertise in ISO/AS/TS Quality systems, Lean Methods, etc.

• Quality Management Systems (QMS)
• HS&E
• Process Improvements
• Cost Control
• Strategic Planning Operations
• Supply Chain Management
• Manufacturing
• Process Automation / Mapping
• NDT TQM
• Auditing
• Training
• Lean Principles
• 5-S
• Kaizen
• Program Management Team Leadership
• Project Management
• CAPA
• Change Management

PROFESSIONAL EXPERIENCE

Confidential, Dayton, Ohio 2007 to 2010
Premier automotive industry supplier focusing on aluminum / zinc die-cast parts.

Director of Quality and Systems Compliance
Managed quality / compliance, operations, programs, and team members. Devised and implemented strategies to maximize profitability, quality, safety, efficiency, and alignment with company and industry best practices. Assessed operations and systems; developed / deployed process improvements, implemented 5-S, performed Kaizen, and employee performance metrics. Maintained certifications such as ISO / TS16949:2002. Oversaw supplier relations, including creation of policies / procedures and Supplier Quality Manual. Conducted employee training programs on various tools / solutions.

Major Contributions:

• Positioned company for substantial enterprise profit growth (40% in 2008 and 30% in 2007) by spearheading generation and implementation of strategic / operational overhaul program.
• Saved $850,000 over three years in internal failure costs ($96,000 to $25,000 in monthly losses).
• Produced 100% delivery and quality ratings in 2009.
• Increased on-time delivery rate from 68% in 2006 to 98.4% in 2007 and 99.6% in 2009.
• Grew output 60% while cutting headcount 35% by directing a rightsizing initiative.
• Decreased unplanned machine downtime (38%), production stoppages for die changes, and internal scrap volume (46%).
• Lowered part cycle times from 45 to 5 seconds by leveraging process mapping / automation.
• Surpassed performance targets while leading 3 new program rollouts in 8 months.
• Enabled firm to earn 2007 & 2008 National Die Casting Association (NADCA) Safety Award.

Confidential, Goshen, Indiana 2005 to 2006
Leading fabricator of towing products for cars, SUVs, and trucks; auto industry clientele.

Quality Manager
Oversaw quality control / assurance operations (QA / QC); incorporated quality and process best practices into company programs. Performed mission-critical destructive / non-destructive parts tests. Cultivated strong relationships with suppliers and drove supplier compliance with company standards. Conducted Welders qualification programs.

CEQUENT TOWING PRODUCTS

Major Contributions:

• Reduced quantity of scrap 45% for top ten company scrap codes and delivered a $65,000 savings during initial 6 months by creating and deploying the Scrap Monitoring Program.
• Minimized inspection delays / costs for incoming parts and eliminated 2-3 day backlog for parts to pass inspection (immediate processing) by developing Supplier Monitoring Program.

Confidential, Elkhart, Indiana 1998 to 2005
Consultancy focusing on solutions in areas such as quality, manufacturing, IT, HR, and finance.

Manager, Quality Management Consulting Services
Directed regional quality consulting and 6 team members. Built productive relationships with key customers; spurred new business development and devised / implemented ISO, QS, and AS certification strategies. Identified client improvement opportunities and advised on solutions based on methods such as Lean Principles, affectivity, and alignment of possible solutions with client needs. Prepared and gave quality management (QM) training presentations; documented QMS Services Quality Practice Standards manual.

Major Contributions:

• Increased annual revenues ~ $180,000 by capturing new business; closed prospects (direct sales), generated proposals, and created / delivered marketing presentations.
• Enabled 20+ key clients to obtain ISO9000, QS9000, and AS9100 certifications.
• Optimized client outcomes by employing expertise in Lean principles / quality management.

EDUCATION

• Bachelor of Science in Mechanical Engineering
• Certificate in Management and Financial Accounting
• Certificate in Quality Management

CERTIFICATIONS

Certified Facilitator for Managing Process Improvements

Certified Lead Auditor of ISO9001 Quality Management Systems

Certified Level II Inspector in Magnetic Particle Inspections (ASNT)
Six Sigma - Greenbelt Certification (Due 3-26/27-2010 @ IIT, ILLINOIS)

PROFESSIONAL DEVELOPMENT

Developing Superior Quality and Certification Programs, Total Quality Management

Interpreting and Implementing ISO14001 (EMS), Skills for Quality Consultants

Empowering People for Continuous Improvement and TQM

Understanding / Documenting and Implementing TS16949

Geometric Dimensioning and Tolerancing

COMPUTER SKILLS
Microsoft (Project, Visio Professional, Office, Windows)