Education

Bachelor of Arts in Audio Recording, Minor: Music

Certifications:
Certificate: CIS (Computer Information Systems), Microsoft Certified Professional (MCP), Microsoft Certified Applications Developer (MCAD)

Technical Skills

Testing Tools/Methods:

Ruby/Watir, Celerity, HP Quick Test Professional v.10, Mercury LoadRunner, Selenium, Microsoft Visual Studio Platinum, White Box Testing, Load and Performance Testing, Bug Tracking, Functional and Regression Testing

Relational Database:

Access, MySql, SQL Server, Oracle application development (including forms, reports, stored procedures, and triggers)

Audio &Video Editing/Web Streaming:

Pro Tools, Sonar, Windows Media Encoder, Flash, and Adobe Premiere Pro, Avid, Adobe Audition

Programming:

Asp.Net, VB.Net, C#, Ruby, Jruby,VBScript, Flash, Director, and Maya

Hardware/Platforms:

PC (Windows 95, 98, 2000, XP, Vista) Mac (OS 8, 9, X) Building computers from scratch, computer troubleshooting, repairs, installations, upgrades, maintenance, networking, and consulting

Web Design:

Macromedia Studio, HTML, Java Script, PHP, ASP.NET, Web Services, XML

Professional Summary

Hands on QA Manager with vast professional Information Technology experience, highlights include:

• Built and manage a QA team of up to 9 onshore/offshore automation, load, and manual test engineers including hiring, training/mentoring, salary and annual reviews.
• Successfully manage a QA team in a very fast-paced environment with multiple clients and projects and under very tight schedules.
• Advanced .Net programming knowledge and experience using VB.Net and C#
• Built automation frameworks using Ruby/WATIR and Mercury Quick Test Professional v10.0 (using VBScript) to test the front end, services, APIs, and stored procedures
• Load and performance test experience using Mercury Load Runner, and Microsoft Visual Studio Platinum--detected bottlenecks and made suggestions to significantly stabilize application stability and performance
• Tested well known websites including myfoxla.com, myfoxny.com, wishtv.com, mytentworktv.com, newegg.com
• Testing experience on both Java/Linux as well as .NET/Windows applications
• Backend testing experience on both Oracle and MS SQL Server

Experience

Confidential, Santa Monica, CA 6/2010 – Present
Manager of Quality Assurance,

• Manage and mentor a QA department team of 5 automation, load, and manual test engineers. Also responsible for hiring, training, and semi-annual reviews of QA team.
• Manage, and motivate QA team to meet timeliness with emphasis on quality. Assign QA resources to projects, review defects submitted by the team, create testing schedules and estimates, lead bug review meetings with Business, Engineering, and Product Teams.
• Manage testing on web-based Java/Linux/SQL Server Car Buying Platform that incorporates over 100 major affinity groups such as American Express, USAA, Bank of America, CapitalOne and others.
• Improve testing quality by ensuring proper test plans, test cases, checklists are in place and are strategically utilized by the team.
• Developed custom Desktop .Net and Asp.Net applications to facilitate functional, automated, and performance testing of the database, stored procedures, web services and APIs. Tools are used by the entire Technology team.
• Developed ASP.NET tools that SSH into Linux application servers and execute commands to check build versions, tail log files and grep for errors, and display the results on a web pages.
• Developed custom.Net tools to monitor the performance and responsiveness of servers by making Get/Post HTTP requests and verifying response time and content match strings within the response.
• Create QTP scripts that automate testing of UI, XML and Json web services and APIs, as well as database queries and stored procedures using advanced automation techniques such as functions and Descriptive Programming
• Created Ruby/Watir automation scripts to test UI and XML services.
• Created, executed, and interpreted load and stress tests using Visual Studio Platinum to test very high traffic sites-- detected bottlenecks and made suggestions to significantly stabilize application stability and performance.
• Experience with performance monitoring of webserver and database CPU and network using Nagios and SQL management Studio.
• Experience writing SQL queries using multiple table joins and aggregate functions

Confidential, Los Angeles, CA 2/2007 – 6/2010
Manager of Quality Assurance

• Helped build from scratch and managed a QA department team of 9 onshore and offshore automation, load, and manual test engineers.
• Managed and motivated QA team to meet very stringent timeliness. Also responsible for hiring training and mentoring of QA staff.
• Assign QA resources to projects, review and approve defects submitted by the team, create testing schedules and estimates, lead bug review meetings with Business, Engineering, and Product Teams.
• Manage testing on web-based Java/Linux/Oracle customizable CMS application and associated frontend, using a shared platform that incorporates over 150 major sites owned by Fox, LIN, and Scripps TV stations—including myfoxla.com, myfoxny.com, wishtv.com, newsnet5.com, wpri.com, and many others
• Created QTP automation framework used by the team
• Program keyword driven automation test scripts using Ruby/WATIR and Mercury Quick Test Professional v9.5 to test the front end, and highly customizable CMS application, using advanced automation techniques such as functions and Descriptive Programming
• Created, executed, and interpreted load and stress tests using Mercury Load Runner (using C), and Microsoft Visual Studio 2005 Team (using C#) to test very high traffic sites-- detected bottlenecks and made suggestions to significantly stabilize application stability and performance.
• Performance monitoring of webserver and database CPU and network through Nagios.
• SQL backend testing on Oracle database and SQL Developer
• Jira Administrator (created customized defect workflow, create and manage Jira users).

Confidential , Los Angeles, CA 3/2006 – 9/2006
Quality Assurance/Automation White Box Engineer

• Automated functionality and load testing as well as bug tracking, resolution verification, and regression testing for online games platform.
• Program automation scripts using Ruby programming language and WATIR to test over 65 partner websites including AOL and IGN.
• Wrote unit tests in C# to test existing code, using NUnit and Visual Studio 2005.
• Backend database testing using MS SQL Server 2005.
• Developed .NET application using Microsoft Visual Studio (VB.Net) to meet business requirements and website testing needs.
• Tested skilljam.com website development projects, reported website problems, and verified corrections using standard quality assurance methodology.

Confidential, City of Industry, CA 6/2005 – 3/2006
Quality Assurance Analyst

• Developed .NET applications using Microsoft Visual Studio to meet business requirements and website testing needs, including project planning, logical design, preparation of code, regression testing, and website upgrade and support.
• Tested Newegg.com website development projects, reported website problems, and verified corrections using standard quality assurance methodology and tools such as automated testing and bug tracking, verification, and regression testing.
• Web Master (e-mail technical support for Newegg.com customers).
• Worked closely with Customer Service as Liaison between MIS and Customer Service.
• Created a “Call Metrics” .Net program to help Customer Service agents keep track of their contact totals in order to promote higher productivity for Customer Service agents.

Confidential, El Segundo, CA 9/2004 – 6/2005
Technical Support/Quality Assurance Tester/Tech Writer

• Quality Assurance: Tasks included testing Classworks educational software, verifying builds with acceptance tests, tracking bugs, writing test suites, and participating in development and support meetings.
• Technical Support: Provide phone and e-mail tech support to customers. Tasks include troubleshooting software, hardware, network, and server (Windows 2000/2003, NT, and Mac OS X) issues. Focus was on customer satisfaction and closing open/unresolved tickets.
• Technical Writer: Writing/updating quality assurance test suites and product reference manuals and online knowledge base.

Other Temp/PT Experience:

Confidential, La Puente, CA 
Computer Tech

• Imaged, configured, troubleshot, installed, and repaired over 300 computers, monitors, and software for classes and labs.
• Installed wireless network cards, networking school computers, installing additional ram, replacing zip drives, power supplies, etc.

Confidential, Los Angeles, CA 
Intern, Multimedia Artist

• Development and programming of custom Media Player using Macromedia Flash for the affiliated Showtown Community Website.
• Web design--using Dreamweaver, Fireworks, and Photoshop, and Cold Fusion, as well as multimedia encoding using Windows Media streaming tools, audio and video streaming, and research.

Confidential 
Assistant Producer, Director, and Video Editor

• Assistant producer and video editor for OCTV (Orthodox Christian Television, airs at 4:00 pm on KSCI Channel 18).
• Created, edited, and directed commercials, public service announcements, documentaries, using Avid, Adobe Premiere Pro, and Pinnacle Studio software. Hardware experience includes Beta SP and digital cameras and decks.
• Captured, edited, converted, and encoded AVI, MPEG1, MPEG2, and MPEG4 formats to Windows Media and Real formats for streaming.