SUMMARY:
More than 9 years of extensive and diversified experience in Information Technology with emphasis on Quality Assurance, GUI, Automation Testing, Web based and Client/Server based commercial applications.

• Involved in complete life cycles of various projects like Enterprise Web Systems, Client/Server applications, Network Applications, VRU/IVR, Etc.
• Involved in testing the state-of-the-art Voice over Internet Protocol (VOIP) telephony Software Applications.
• Experienced in software testing methodologies like RUP, SPEC and HL7.
• Involved in complete System Analysis, Design, Development, Testing (SDLC), Maintenance, Enhancement and Quality Assurance of software applications. Testing functions & requirements.
• Knowledge in SEI-CMM principles, quality assurance processes and practices.
• Created and maintained Business Requirements documents, Use Cases, Work/Process Flows.
• Gather and write Business System Design documents. Coordinate all testing related communications with project team and interface partners.
• Heavily involved with release management and responsible for validation of the software in the live production environment. Promoted from the Analyst/QA Testing team to the Production Support team .
• Well Knowledge in QA Testing Practices and Procedures: Decomposing requirements, cross-matrix validation, design reviews, test development, test execution, defect tracking.
• Followed various strategies like Black Box, White Box Testing in Testing Process, Use Test Director to load scripts, create test sets, executing test sets,log test results, log defects and run reports.
• Experience in writing and testing Unix shell scripts and NT batch files. Good Programming in C, C++, in Windows environment and UNIX environment.
• Expertise includes Test Strategies formulation, Writing Test Cases for Functional and
• Performance testing.
• Followed high level of quality standards to complete the work within the project deadline.
• Database querying and data manipulation using SQL and PL/SQL.
• Strong background of application design, development, QA and testing skills.

EDUCATION:

• Master of Computer Application (MCA).

Confidential Apr 2007 to present
Senior QA Analyst/ Production Support
PRA: (Primary Reading Assessments)
PRA stands for Primary Reading Assessments. There is a bank of pre-defined reports specifically for the Primary Reading Assessments and Flynt Cooter. It has the ability to provide data entry capabilities for different tests like TPRI/Tejas Lee /DRA EDL /FLYNT Cooter/Dibels PM/Dibels BM. The student reads one book silently and the teacher asks questions about what they read. The student reads the same book orally and the teacher counts the number of errors to determine the accuracy rate.
AIMS: ( Austin Instructional Management System)
AIMS is an instructional management tool that houses district and state student performance data as well as AISD curriculum (referred to as Instructional Planning Guides, or IPGs). AIMS provides an efficient and centralized resource for linking what is taught and tested in one web-based environment. Teachers and instructional leaders access the system, using a variety of flexible and pre-defined formats, for the purposes of analyzing data and retrieving curriculum content to inform decision-making at the classroom and individual student level.
IPG: (Instructional Planning Guide )
The original IPGs were created in the 2002-2003 school year under the direction of the former Director of Curriculum. While the IPGs were perceived as a critical improvement over previous curriculum resources, the curriculum writers were departmentalized by content area and did not participate in conversations around integration and consistency across the disciplines.
DEEDS: (Disciplinary Electronic Educational Documentation System)
The student Discipline Coordinator and Management Information System have been collaborating on the creation of DEEDS - the Disciplinary Electronic Educational Documentation System - that will ultimately combine disciplinary paperwork and data reporting(i.e., the completion of the paperwork will populate SASI and paperwork will be partially pre-filled from SASI as well)
ATech: (Assistive Technology)
The ATech application is primarily used as an inventory system for Assistive Technology. Equipment is entered as inventory. Staff can keep track of who is in possession of equipment based on a "Check Out" and "Return" process. ATech gives staff these functions:
BSRS: (Behavior Specialist Referral System )
Elementary teachers may request behavior intervention support from a general education behavior specialist when a general education student in their class is presenting behavioral issues that significantly interfere with the learning of the student and others. All referrals for consultation are made on line by the general education teacher. The behavior specialist will respond within 24 hours to coordinate a classroom observation and follow-up consultation with a written report.

• Responsible for analyzing and evaluating new launched applications.
• Leading efforts across understanding requirements, creating test strategies and prioritizing the Test cases.
• Good Exposure to Project Life cycle- Project Estimation, Planning, Scheduling, Execution, and Assessment.
• Developed and implemented new testing plans and programs to improve the quality of the applications.
• Excellent knowledge and working experience in with test planning, test execution and test results analysis.
• Developed Functional Test Cases covering complete functionality. Actively involved in framework setup for creating test strategy, test plan, test scenarios and scripts.
• Worked with the testing department and provided help and support in analyzing software applications and programs.
• Designed the different test sets to cover the business requirements for the application and also executed the designed test sets to check the functionality.
• Responsible in testing the Web Services using SOAP UI tool .
• I did Black box and white box testing in Testing Process. Provided support in making applications error-free.
• I did load testing using Apache JMeter for performance and scalability tasks.
• Maintained a good rapport with the programmers and developers.
• Setting-up test environment, database validations and functional test execution.
• Part of a crucial team member of the Production Support team.
• Participate in and/or lead special assignments including validation, product failure investigations, training and process change management as part of Production Support.
• Efficiently tracking bugs and perform regression testing reporting the defects and ensuring the resolution.
• Mainly responsible for working in the quality assurance department and reporting to the QA Manager.

Environment: Jmeter,BugZilla, JDBC Driver 10.2.0.4.0,Hibernate 3.0,Spring 2.5,DWR (for jax),Compass Junit, SOAP XML,Quartz(Java Job Scheduler),Log4J,FCKEditor, SQL, Oracle 9i,Windows,UNIX,MAC OS.

Confidential, Tulsa June 2006 to Apr 2007
Rent Our Car (ROC)
Senior QA Analyst
This is a re-engineering project, where we are developing an application to be used by the corporate and leased office locations of Dollar Thrifty Automotive Group. The current system built in COBOL and is almost 15 years old and is not suitable for the company's current business requirements. This project is a multi tiered application which is being developed from scratch using the new UML use cases. This project extensively uses the concept of Web Services in C#.

• Assuring full requirements coverage in the product produced.
• Review the main business processes, Use Case development from Requirements using JAD approach.
• Created Test Strategies,Test sets and Test Scripts analyzed the user/business requirements.
• Followed various strategies like Black Box, White Box Testing in Testing Process
• Assisting in the tracking of requirements and in the creating and maintaining of the Requirements Traceability Matrix.
• Wrote and executed manual and automation test cases and assisted in development-test cycles.
• Automated test scripts for the GUI, Functional, Performance and Regression testing using QTP on Windows NT platform.
• Involved in Completely Web Service/API testing through Soap Xml using SOAP UI tool
• Developing Review Summary Reports. Identifying and recording any defects/errors identified during QA reviews.
• Prepared the Test Documents and presents test results to project stakeholders.
• Verifying that the system functions correctly. Used FTP connection to move files to respect server locations .End to End testing on Fastlane and COCI.
• Evaluating test summary results. Capturing and calculating metrics.
• Creating and maintaining the Software Quality Assurance Plan.
• Extensively used SQL and PL/SQL to validate the data in the Oracle database.

Environment: QuickTestPro 8.0,Loadrunner 8.2, TestDirector8.0, Quality Center , .Net,C#, CICS,JCL,Windows NT, UNIX,SQL Server 8.1, SOAP XML,SOAP UI,DB2,Toad 8.i,MS Excel.

Confidential, Los Angeles, CA Jun 2005 to June 2006
Debit Card Platform Migration - Customer Migration
Quality Assurance / Production Support
As part of the fully leverage Washington Mutual Bank's position as the 3rd largest issuer of debit cards in the US. Convert the banks entire 10million+ VISA Check Card and VISA Business Check Card to Debit Mater Card and Business Debit Master Card. The goal is to make this happen as seamlessly as possible and minimize or fully mitigate issues typically associated with a conversion of this scale. The existing systems will remain intact during the entire conversion. In effect we will have redundant capability between the two systems until all cards are converted. The national networks for POS and ATM will be the Master Card owned Maestro and Cirrus networks respectively. Coordinate product release by tracking lot history of related deviations investigations and assuring timely review of product record with QC.
Responsibilities:

• Created Test Strategies and Test Scripts analyzed the user/business requirements.
• Executed tester on behalf of the user groups; fallowing instructions on scripts and test plans.
• Discussed test results with users; noting any errors or defects or problem encountered.
• Trained new testers on use of terminals, test procedures, test environment and verification of test. Verification involved three different systems- FDR ,BASE24,TANDAM and HOGAN.
• Verified Fraud Transactions on Master and Visa cards using Fraud Predictor.
• This application is tested by Web Services(SOAP XML) calls against transactions through XML's.
• SOAP UI Tool is used by QA/UAT Support team to test the components and find issues rapidly.
• Involved in activation of Master and Visa cards through IVR.
• Tested POS applications on a variety of platforms like integrated in-store systems, web-based system interfaces.
• Involved in checking the balance inquiry on Master or Visa cards using IVR.
• Evaluate and implement software changes, estimate time for various projects.
• Involved in Backend Testing With TSYS TS2 Validations
• Developed and maintained automated test scripts to support regression testing and participated actively in system testing and regression testing.
• Extensively used QTP for creating GUI based scripts for regression testing.
• Conducts vendor audits to ensure ability to meet all WAMU quality and production requirements.
• Developed User Defined functions to support the automated scripts. Used the data driven Testing and database accessing techniques to support the scripts.

Environment: QuickTestPro 8.0,Loadrunner7.6 ,TestDirector8.0,FDR,BASE24,HOGAN,Tandam, Siebel, CICS,JCL,TS2, Windows NT, WebLogic Server 8.1, J2EE,Junit, XML, SOAP UI, Oracle 9i, DB2,Toad 8.i, SQL,MS Excel

Confidential, Hoffman Estates, IL Aug 2004 to Jun 2005
FULL LINE STORES
QA Analyst /Production Support
Package 46- Point Of Sale: The Purpose of the Project is to add the Debit Card Functionality for all the Sears stores in the Nation. The Functionality consists of testing the Credit transactions using Sears Card, Master Card, Commerce One and Third Party Cards (Discover/novus, Amex, Etc), Cashier Mode, Layaway, Collect On Delivery and Manager Approval for all the California Cash Registers using the Debit Card functionality On/Off by changing the Flag Settings SYSPINDBT, SYSNOPAYD on the ISP Sever.
Responsibilities:

• Involved in Functional and Regression testing the California Pod with different builds 46.002/46.8(NPOS), 46.003/46.9(NPOS), 46.004/46.10(NPOS), 46.005/46.11(NPOS).
• Discussed and documented all system requirements using JAD approach.
• Involved in activation of Sears Card, Sears Master Card, Sears/TGI MasterCard using IVR.
• Reviews business requirements for completeness and makes appropriate recommendations for changes and Reviews project deliverable for completeness.
• Involved in testing the Credit Transactions, which includes Sears Card, Sears Master Card, Sears/TGI MasterCard, Third Party Credit Cards like Discover/Novus, AMEX Cards Etc.
• Involved in creating the different test sets and test set execution.
• Involved in Cashier Mode, Layaway and Collect On Delivery testing. Established inspection schedules to meet production demands.
• Coordinate project and application usage of testing environments. Interface closely with development and operational groups in support of software and production releases .
• UNIT testing is used by QA/Dev team to test the code in components and find issues rapidly,particularly against the Web Services(SOAP XML) calls against credit card authorization and Transactions,
• Tested , Verified Dynamo logs SOAP-XML based Web Services calls with request and response and XML with XML-SPY for to get credit debit card transactions,
• Involved in Setting up all the Flags like Manager Approval, Gift Card, and Rebate on the ISP. Used stored procedures, queries and views extensively for querying the database.

Environment: QuickTestPro 6.5, TestDirector 7.6 ,Loadrunner 7.5,UNIX, SUN SOLARIS, Windows 2000, UAT, LUA MAINFRAME EMULATOR, 360 Commerce, JAVA, SOAP XML, JCL,DB2, SQL,NPOS, IE5.x/Netscape 4.x, MS Excel, CSV, UNIX Shell Script.

Confidential, IL, Chicago Feb 2004 to Aug 2004
GM Everest Project
Tester
The Everest Project, which was initiated by GM's Customer Relationship Management (GM CRM) organization, is intended to replace their existing Customer Management System (CMS) with an improved customer information management solution. GM CRM would like to outsource the customer management aspects of the new solution, while retaining the strategic marketing functions in house. To build and improved customer's information managements solution and decommission the current CMS environment, While: Maintaining current business functionality, Gaining Increased functionality, Realizing both workload and processing efficiencies, equating to cost efficiencies and increase the data quality.
Responsibilities:

• Functional specs, Use Case documents and created the Test Strategies, Test cases for System testing.
• Affina will send a thank you post card to all new purchasers. In order to support this process we will send a list of consumers who purchased an Express Van and are on the mail file.
• Tested competitive owners only with no GM Ownership. This file will be merged with the other program files to create a final mail file.
• Did user acceptance testing and review project deliverables. Develop and coordinate management buy-in of technology solutions.
• Tested Two Lead Management record types. For the consumer the layout will be LMCI (Fulfillment Consumer Information). For the dealer the layout will be LMDI (Fulfillment Dealer Information).
• Tested the application passes values between ASI, Affinium Plan, Affinium Campaign and SCW, then the steps should be detailed that what values are being passed and whether it is being passed correctly.
• Validate records with model scores can be targeted or eliminated and counted on, using the applied scores (i.e., deciles or via score rages).
• Validate the universe netting is correct. Verify control cell distributions. It may be performed within campaign or as a result of a snapshots table report.

Environment: WinRunner 7.6,Loadrunner 7.6, QuickTestPro 6.0, TestDirector 7.6,ASI, Unica Affinium Plan, Unica Affinium Campaign and SCW, Cognos Impromptu, Windows NT, WebLogic Server 8.1, J2EE, XML, Oracle 9i, Toad 8.i, SQL,MS Excel.

Confidential, BOSTON Dec 2002 to Feb 2004
SERVICE CENTER- ETOPS(Telecom Services Project):
Tester
It is a Peregrine tool developed using iSeries Lotus Notes Domino, which has been replacing the Net Flow application. This Web Site enables the users to choose the new telephone, faxmail ,server lan, and analog devices by replacing the existing Net Flow application.
Responsibilities:

• Planning and writing of Test Plans including Test Cases.
• Involved in Testing the Database using SQL for Creating, Inserting, Updating and Deleting the Records
• Conducted Functional tests checking all screens, customized menus button and options.
• Performed various test cases, Tested Entry validation checking (both positive and negative tests), and Conducted end - to - end throughput Test.
• Involved in testing all the products like Telephone Products and Services, Server Lan Products and Services, Faxmail Services and Analog Devices.
• Documenting test effectiveness results to enable rerunning for corrective measures

Environment: Windows NT 4.0, Linux, Solaris, CITRIX Server, Java,CICS/COBOL,IE5.x/Netscape 4.x,SOAP, Oracle 8i, VB, ASP, WebServer, People, Mercury Interactive's WinRunner 7.2, Test Director 7.2, LoadRunner 7.2.