Quality Assurance Specialist Resume

Summary of Qualifications

Excellent communication skills with an emphasis on customer service led to two nominations for the Travelers In-synch award and winner of numerous monetary awards for outstanding customer service.
My attention to detail and ability to take initiative has provided me with the opportunity to take the lead on many projects with the permission of my Unit Manager.
Effective team player. As a volunteer for the Operations Committee team, I help bridge the gap between both operation teams in Parsippany and Morris Plains, NJ. I have also been a member of the ERT (Enterprise Rescue Team) for over 3 years, trained to handle Catastrophe claims.

Professional Experience

Claims/Operations Support/Manager Assistant
Confidential, Parsippany, NJ
December 2008 - Present

Manage activity records and closed files with OPUS system.
Provide technical support for meetings; prepare training documents and assistance in mailroom operations.
Produced reports to improve effectiveness of the Commercial / Personal Auto department.
Cross training in work load balancing, which regulates claims distribution among auto representatives.
Process telecommunication request for telephone and DSL service for outside representatives.
Experience in Facilities Management which includes communication with different vendors, ensure the building is in satisfactory standings with State regulations and maintain the safety of all employees.

Commercial Auto Insurance Adjuster
Confidential, Morris Plains, NJ
June 2006 - December 2008

Investigate insurance claims for damages and recommend effective settlement, while ensuring accurate procedures for the satisfaction of our policy holders.
Responsibilities include responding to claims in a timely manner, communicate with policy holders and service providers, investigate liability, and assess damages.
Managed all aspects of Commercial accounts with over 2 years experience handling National accounts and CSC accounts.

Quality Assurance Specialist
Confidential, Cedarhurst, New York
August 2005 - June 2007

Analyze calls to provide objective measurement and impartial feedback records.
Assessment of live data and having the ability to produce tailored reports in minutes.

Computer Skills

Proficient with Microsoft Office (Word, Excel, Power Point) and Xactimate software.

Education/Course Work

Bachelor of Science in Business Administration
Major: Business Management

Academy of Finance Business Program
21 college credits obtained in high school.
Course work: Public Speaking, Micro/Macro Economics, International Management, Personal Finance, Corporate
Financial policies, Principles of Marketing, Accounting 1&2, Principles of Management, Quantitative Analysis.

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