Summary

Passionate Quality Assurance Test Analyst with strong analytical and testing skills. Proficient communicator with all levels of project teams including Product Marketing and Development as well as customer-facing service and sales teams. Successfully works with third-party vendors while reviewing software applications and defect management. Proficient with data and information analysis through statistical and test case analysis.

• Reporting Tools: IBM Cognos, Tableau VIS
• Defect tracking products: Microsoft Functional Testing tool, HP Quality Center, Rational ClearQuest
• Source control products: Rational ClearCase, Microsoft Visual SourceSafe
• Operating Systems: Windows 95, 98, ME, NT, 2K, XP, Windows7; MAC OS 7, OS 8, OS 8.5
• Software tools: Microsoft Office Suite (including 2010), Internet Explorer, Schedule Plus, Netscape Navigator, Visio Professional
• Software testing tools: Rational Robot, Oracle 10g, QuickBase, Microsoft SQL Server
• Security software products: RSA AceServer, SecureNet, Axent
• WiFi products: Wayport, Boingo
• VPN products: Nortel, Cisco
• Mainframes and Servers: NT, Sun, UNIX
• Other Tools: VMWare Workstation, PowerQuest Deploy Center, Partition Magic
• Foreign operating systems: Windows 95, 98, ME, NT, 2K for German, Japanese, Spanish, French, Italian, Korean
• Verizon Business commercial and internal products: Eclipse, Access Manager (AM), Phone Access Lookup (PAL), Enterprise Service Management (ESM)

Jan-2008 - Present: Confidential Columbus, OH
Software Development Specialist 1 (Software Quality Analyst)
Support projects on web and client based applications as a Quality Assurance Analyst. These business applications enable counselors to assist people with disabilities to achieve gainful employment.

• Created and updated reports using IBM COGNOS, Tableau VIS
• Created SQL statements for data verification on ORACLE & SQL Server databases
• Created and maintained test plans, black box test cases and analysis documents derived from requirements using Microsoft Word
• Execute test cases and record results throughout the entire test life cycle using Microsoft Excel
• Recorded and verified defects found in the software using Rational ClearQuest
• Interpreted test results to determine if software functionality matches design requirements
• Worked with development to ensure requirements are met
• Created statistical analysis of defects using Microsoft Excel
• Created a Project Management tool using QuickBase

Mar-1998 - Jan-2008: Confidential, Hilliard, OH
Software Quality Analyst
Supported projects on web and client based applications as a Quality Assurance Analyst. These business applications enable customers to manage network access for their user communities by supporting dial-up, broadband, and wireless connections from remote locations.
The Enterprise Service Management (ESM) application is a web-based system that enables customers to set up and manage their user communities with the appropriate access, policy and security settings.
The Access Manager (AM) phonebook/dialer application allows customers remote access to their corporate network via the most effective access method, while ensuring corporate security standards are met.
The Phone Access Lookup (PAL) phonebook/dialer application was the predecessor of Access Manager.
Specific responsibilities and achievements included:

• Created and maintained test plans, black box test cases and analysis documents derived from requirements using Microsoft Word
• Participated in requirements and design and test case analysis reviews
• Maintained versioning of test plans and analysis documents using Microsoft Visual SourceSafe and Rational ClearCase
• Executed test cases and recorded results throughout the entire test life cycle using Mercury Test Director
• Interpreted test results to determine if software functionality matched design requirements
• Recorded and verified defects found in the software using Rational ClearQuest and Mercury Test Director
• Worked with development and marketing teams to ensure requirements were met
• Assisted in testing the complete re-write of the PAL and AM clients. Ensured all previous functionality maintained with the new applications; ensured new features worked to requirement specifications
• Assisted in testing the complete re-write of the ESM web interface and backend processes. The test team ensured all prior functionality remained intact while incorporating the new features
• Tested the ESM web software for regression and new features, including end-to-end testing with the AM client
• Worked with Cisco and Nortel VPN clients, Wayport and Boingo WiFi clients for integration with the Access Manager client
• Tested the PAL and AM applications with RSA Server, SecureNet and Axent security software products
• Configured and imaged test machines for English and foreign language operating systems using PowerQuest Deploy Center
• Executed black box test cases on foreign language operating systems
• Executed test cases using VMWare Workstation
• Verified changes in ESM were transferred through to the Oracle database
• Trained new team associates
• Created statistical analysis of executed test cases and defects using Microsoft Access and Microsoft Excel
• Responsible for bi-weekly phonebook data validation for PAL and AM applications which support multi-million dollar customers for remote access services; worked with NANPA, CNAC and CCMI to ensure validity of phone numbers used in the PAL and AM applications

Dec-1996 - Mar-1998: Confidential Hilliard, OH
Software Tester
Served as a Software Tester on the Eclipse project. The Eclipse application is an in-house order entry, design and inventory system that allows sales teams to submit customer product orders, generating task scheduling and work requests to the various support teams.
Specific responsibilities and achievements included:

• Created and maintained test plans, black box test cases using Microsoft Word
• Load tested for the inventory control processing
• Recorded results of executed black box test cases throughout the entire test life cycle using Microsoft Excel
• Interpreted test results to determine if software functions matched design requirements
• Recorded and verified defects found in the software using an in-house defect tracking system

Education

COGNOS 8 BI Report Authoring Parts 1 & 2

Seminars for Quality Assurance certification sponsored by Qwest Dublin, OH
1998: Confidential Chicago, IL
Automation course for Segue QA Partner
1997 - 1998: Confidential Columbus, OH
Japanese language course
1988 - 1990: Confidential Columbus, OH
Associates degree in Applied Science of Electronics

1999: RSA certification for security servers in 2001
1999: Attended the Dale Carnegie course for public speaking