SUMMARY:

• Near to 7 years of IT experience in JIRA Administration, analysis, design, development, Project management, agile methodologies, Collaboration tools, Continuous integration, Crucible and confluence pages development.
• Experience with all versions of JIRA environment.
• Involved in all phases of Software Development Life Cycle including analysis, design, coding, testing, usage, and upkeep.
• Coordinating and tracking all projects for seamless releases using Project Management System JIRA, Source Code Management System SVN, and Document Management System SharePoint.
• Reading, planning, and managing documentation projects for product releases.
• Querying JIRA with Python and REST
• Experience to administrator Software Planner ALM for requirements management.
• Experience in developing high - level design documents and participating in design reviews.
• Involvement in the execution of Functional Testing, Regression Testing, System Testing, Integration Testing and User Acceptance Testing and related test approaches.
• Master in using creating stories and reports like JIRA, Mantis, SnagIt, and Camtasia.
• Working with Project Management Team Foundation Server, SharePoint, Microsoft Project, and JIRA and source code version control SVN environment.
• Mentor, coordinator and leadership roles in creation and execution of Software implementation.
• Extensively worked in Scrum environment with active involvement in daily meetings.
• Test applications in Agile and Waterfall development process.
• Master in developing various test plans and test cases from user stories.
• Effectively participated in Scrum meetings, reviews, and developed test scenarios.
• Used eazyBI for reports, charts, and dashboards add-on for JIRA.
• Good knowledge of QA methodologies and process.
• Interact with business analysts and software developers for bug reviews and taken an interest in QA meetings.
• Assisted Scrum team in preparing the Sprint Backlog.
• Shown capacities with scripting languages, setting up testing environments, creating test suites, and working with databases.
• Complete Application Lifecycle Management for Atlassian Software Tools, which comprise mainly of Confluence that is for project collaboration and JIRA that is for issue tracking and other code review and repository management tools.
• As a system administrator, I do tools monitoring and optimizing their performances.
• Appfire is the Platinum Service Provider for Atlassian Software that performs installation, maintenance, upgrades and support tasks for diverse companies and organizations we also perform customizations and Add-on Development to tailor the needs of the client.
• Coordinated distinctive teams over the globe to deploy to different builds to different environments on parallel development for multiple projects

TECHNICAL SKILLS:

Operating Systems: Unix, Linux, Windows.

Project Management Tools: Atlassian - JIRA and Confluence, Stash, Fisheye, HipChat, Portfolio.

Languages: C, C++, JAVA, J2EE, SQL, Perl, Shell, Groovy, Python

Databases: Oracle, PL SQL/SQL Server, DB2, MS SQL, PostgreSQL

Case Tools: UML, Rational Rose, Rally, Qtest

Tools: MS Office Suite, JIRA, Confluence, ServiceNow, Nagios, ANT, Maven, Jenkins

Web Technologies: HTML, CSS, JavaScript, jQuery, AJAX, XML, JSON, Web Services, REST/SOAP protocol

Application Server: Web sphere, Tomcat, web logic, Eclipse

PROFESSIONAL EXPERIENCE:

Confidential, Las Vegas, NV

Sr. Jira Developer/Admin

Responsibilities:

• Role of an Atlassian Systems Administrator adapting with Jira, Confluence and Jira Agile.
• Setup and configured MS SQL database, user roles and permissions as a pre-requisite for the setup of Atlassian tools.
• Installed Atlassian Tools (JIRA, Confluence, Service Desk) in Microsoft Windows environments with MS SQL database
• Performed Atlassian Tools (JIRA, Confluence, Service Desk) upgrade in test and production environments by backing up database, home directory and installation directory as well as add-ons.
• Also performed smoke tests for upgrade checks.
• Actively involved and helped different teams to move to JIRA.
• Comfortable with administration and user support of Atlassian Tools, add-ons and customization
• Design a data fix customized workflow in JIRA for Software Development project with various status and transition representing tasks that go through development and review process.
• Configure the JIRA workflow for the ITSD project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
• Installed JIRA Behaviour plugin, which simply defines how field behaves with the issue in the project.
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created a JIRA workflow, apply the condition, validators, and post-function in the transition to represent the business requirement process.
• Ensure JIRA capture add-on and configure JIRA capture tool for exploratory testing, easy creation of issue with browser extension by pre-filling templates.
• Provided technical expertise for JIRA Agile and have created and configured Scrum and Kanban boards.
• Strong working knowledge of JIRA service desk setup and configuration of customized intuitive interface via customer portal and customized: queues, SLAs and reports.
• Upgraded JIRA Service desk to 3.x and utilized new features such as agents, customer portal signups with JIRA accounts, internal comments and collaborators as well as grouping of multiple portals and requests.
• Used eazyBI to analyse JIRA issues by standard and custom issue fields, identify trends and top/bottom performers.
• Create pivot table reports, visualize your data with many chart types, and publish eazyBI reports as gadgets on JIRA dashboards.
• In Fisheye connected it up to the mercurial repository on Bitbucket for overview of source code and setup Crucible for code review.
• Integrated Fisheye/crucible with JIRA and bamboo for the tracking of the issue and continuous integration.
• Installed Atlassian Git repository management solution, Stash in enterprises environment and setup repositories.
• Used python's urllib and JSON packages to run request and then parse results.
• Configured Bamboo for Continuous Integration by setting up automatic polling of repository for new code changes and automating builds based on it.
• Setup Deployment projects in Bamboo and created various environments like Integration (automatic deployment) and QA/Production (single click deployment).
• Installed and setup the crowd for centralized identity management which enables users to login once and give access to multiple applications.
• Confluence configuration, setup and administration tasks like: managing users, groups, add-ons, plugins, macros and templates.
• Deployed various web applications to Tomcat Server.
• Installed and setup Nexus Repository Management system and created the repository.
• Installed the continuous Integration tool Jenkins and configured jobs for building deploying J2EE and
• Maven based web application in development, staging and production environment.
• Familiar with file transfer tools such as ftp, SCP, wget and rsync.
• Responsible for working a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
• Configured two factor authentication for SSH logins.
• Performed basic Linux system administration tasks such as installation of software, package managers and analyzing system logs.
• Implemented JIRA and helped teams to move from Rally to JIRA

Environment: Jira 7.x, Confluence 3.x, Windows, MS SQL, Groovy Script, Python

Confidential, Riverwoods, IL

Sr. Jira Developer.

Responsibilities:

• Role of an Atlassian Systems Administrator adapting with Jira, Confluence and Jira Agile.
• Supporting complex Atlassian environments and am involved with integrating Atlassian tools with other inner and outer frameworks.
• Setup configuration for Jira projects, built custom workflows, created additional screens, created new custom fields, created/modified permission schemes to meet the security policy and other administrative tasks such as creation/modifying notifications schemes, roles.
• Customized tool development (with JIRA REST API) of features which doesn’t accompany the base JIRA version (such as moving all issues from one Issue type of source project to same/different issue type of target project, back-filling some targeted JIRA issues with missing data, adding/removing JIRA users to targeted JIRA groups and so forth.
• Part of pilot batch who implemented JIRA server, JIRA cloud, Service Desk and Confluence and setting up the business goals after completion.
• Provided the checklist for successful implementation.
• Work with numerous teams and address their issues (Finance, Sales, Development Teams, mainly Chip Design Teams)
• Implemented new Jira workflows for the QA teams and dealt with Splitting Jira servers (project configurations and issues).
• Handled User/Group Administration, configured LDAP directory with Jira.
• Performed end to end independent Jira Migration (Consolidated 5 Jira servers into 1)
• Migrate Jira Filters, Dashboards, User Groups and Global Entities such as status, Resolutions, Issue Types, Priorities, Issue Link types, Event types.
• Migrate Workflows, Workflow Schemes, Screens and Screen Schemes, Issue type Screen Schemes, Custom Fields, Field Configurations, Notification Schemes and Permission Scheme.
• Performed CSV import to migrate remedy issues to Jira.
• Conducted analysis and assessment of existing systems to upgrade the latest version when there is a high increment of issue count and continuous user sessions.
• Monitor Mail Queues for error queue and flushes the queue in case of the high count in the mail queue.
• Added validators, post functions, conditions to workflow transitions.
• Restricted certain group of users on create issue transitions by including permission validators.
• Assigned the appropriate resources to the JIRA Portfolio - Story, Epics.
• Schedule the JIRA Portfolio plans for execution.
• Installed Crowd on-premise server and arranged the SSO for JIRA, Confluence.
• Configured JIRA Service Desk with Confluence for customers self-benefit.
• Customized Report advancement utilizing Atlassian SDK and Java.
• Used Groovy scripts on Script Runner module to compose custom scripts for JIRA.
• Created events, (JEMH) email notification schemes and assigned project roles on JIRA.
• Created a Cron job for all issues more than a week in progress state using Automation Plugin.
• Used Open Source tools like Postman for API testing and Jmeter or Pylot for performance/load testing.
• Analyzed JIRA data with Python.
• Queried JIRA projects and issues with Python.
• Installed and set up the crowd for centralized identity management which enables users to login once and give access to numerous applications.
• Connected Fisheye to the mercurial repository on Bitbucket for an overview of source code and also setup Crucible for code review.
• Integrated Fisheye/crucible with JIRA and bamboo for the tracking of the issue and continuous integration.
• Supported relationships between ALM and JIRA projects - allowing the mapping of many JIRA projects to one physical HPE Quality Centre project.
• Mentoring the Product Managers and Developers with the JIRA Project level administration.
• JIRA GUI Admin level support - bringing in new JIRA Projects, scoping/estimating/roll-out of all new JIRA projects/tasks etc. 80% of this administrative piece is on the JIRA workflow management with a lot of customized automations with Groovy, JavaScript programming and with some plugins such as Kepler JJupin SIL program;
• Evaluated and selected/deployed ALM tools for the variously supported toolchains, including JIRA, Bitbucket, Gerrit, Confluence, IBM RTC/Jazz, MS VS/TFS, Requirements.

Environment: Jira 7.x/6.x, Linux, J2EE, iLog JRules, PERL, Shell Scripts, ANT, Maven, Stash, Crowd, Confluence, GIT, SVN, SQL Server, PostgreSQL, Python, Docker, Jenkins, AWS, Bugzilla, ServiceNow, Zendesk, Microsoft Office.

Confidential, New Jersey

Jira Admin/Developer.

Responsibilities:

• Managed JIRA/Confluence Global Administration team.
• Contracted to fill in as the JIRA Systems Administrator for the universal JIRA/Confluence foundation, including all related projects, modules, and frameworks.
• Deployed Atlassian items and related projects.
• Customized both JIRA and Confluence to integrate into the pre-existing systems with an eye towards making the program's extensions of their systems, and not and not deterrents to their systems.
• Worked closely with management to implement sweeping changes to their development processes and procedures, customizing JIRA and Confluence to take the forefront of the new systems.
• Worked on JIRA for following and updating the JIRA tickets and per assigned.
• Created JIRA Workflows for multiple projects according to business needs.
• Created projects while keeping up existing projects/agile boards.
• Created JIRA Support Project/Agile board to track support issues.
• Worked on a queue of JIRA tickets to address system issues, user requests, etc. on a daily basis.
• Mainly, migrated Jira, stash, confluence from physical lab production to open stack cloud.
• Created SSL or https to all the new moved application for security purpose.
• Managed user permissions for tools according to the needs of projects and teams.
• Managed applications and system administration tasks, including data backups and scheduled jobs.
• Worked closely with other teams to define best practices for using lab tools across the organization and company.
• Installed and tested new versions of the tools and plug-ins to ensure compatibility research and utilize industry standard methods and techniques.
• Upgraded all the plugins and applications (stash, Confluence, Jira, Fisheye) and synced with the old production applications.
• Experienced in performing Atlassian installations and migrations and gained skills to schedule back-ups Integration.
• Experience with hosted environments remotely co-located systems, and programming knowledge with an understanding of various Java frameworks.
• Determined ways to optimize/improve Jira and Jira Agile setup and process workflows, as well as identify where functionality can/cannot meet user requests.

Environment: JIRA, SCM, Triggers, OOA, OOD, JSTL, Linux Server, JUnit, HTML, and CSS.

Confidential

Jira Admin

Responsibilities:

• Developing application by customizing fields, permission, and workflow.
• Create customized dashboards for teams.
• Hands on experience in administration and maintenance of services like NFS, FTP, and SAMBA.
• Developing confluence pages.
• Create team specific agile process flow in JIRA to move tasks from one activity to another.
• Installation and configuration of continuous Integration servers.
• Administration of Visual SVN repositories and support tortoise users.
• Investigated various products from Atlassian JIRA.
• Integration of Tempo Time Tracking Tools in JIRA.
• Private Cloud administration experience at AWS, Go daddy and Digital Ocean.
• Developing a customized workflow for transaction parallel approval.
• Built templates and dashboards for customized views of the data specific to each group and line of business.
• Setting up alerts and enforcing policies.
• Train Business leads with the new JIRA functionalities.
• Checking for the operating system, and JIRA patches and cumulative updates and work with DBA's to apply patches on Oracle environment.
• Deploy Test DR environment.
• Validated best business practices and rules to implement the new model along with appropriate user approvals and sign-off.
• Helping Scrum master across the company to customize JIRA for their requirements.
• Data Management: DB configuration, Site backup, the configuration of attachments, Data Import and Export.

Environment: JIRA, Stash, Crowd, Confluence, GIT, UNIX, Linux, J2EE, iLog JRules, PERL, Shell Scripts, SQL Server, Windows.

Confidential

Support Officer (Build and Release Engineer)

Responsibilities:

• Oversee internal and external build, packaging, and release projects.
• Improve productivity by designing & developing full-featured build systems.
• Maintain and implement tools and scripts that enable efficient, flexible builds.
• Documentation of detailed build configuration, Build procedures and change history for releases.
• Resolved build and release dependencies in collaboration with other departments.
• Outlined build and deployment procedures in consultation with developers.
• Examined and executed application-specific deploy processes.
• Maintained the repository of configuration items of all projects.
• Improved designing and developing processes through source code control system.
• Assisted in build automation and mobile technologies.
• Perform testing and quality assurance of software products.
• Create and implement test plans and address problems.
• Automated build processes and packing testing setup.
• Provided technical support for root cause analysis.
• Provide support to development tools such as SCM (Perforce) & Defect Tracking (JIRA)

Environment: MS Build, Jenkins, Java/JEE, .net, Shell Scripts, XML, Ruby, GIT, Windows2008/2012, SQL Server, Goldengate, JIRA, nexus.