Summary
18+ years experience as IS/IT professional with strong background in Project Mgmt., SQA Testing and Mgmt of Test teams, Requirements Gathering & Assessment and Mgmt of Requirements, Technical Support and Network Mgmt. 12+ years experience with CMM (Capability Maturity Model) and taught CMM classes.

TECHNICAL SUMMARY

Hardware/Software:

SUN, HPUX, SOLARIS, AS/400, IBM PC, UNIX/OS, C SHELL SCRIPTS,
BOURNE SHELL, VM/SP, VM/XA, AIX, MVS/SP, MIL-STD 2167, ETHERNET, LAN,

SQA TEAM TEST, SQA ROBOT, CLEARCASE, PVCS, LOADRUNNER,
WINRUNNER, MICROSOFT PROJECT, RATIONAL UNIFIED PROCESS,
Tivoli’s (Maestro) Console Manager, Conductor, Composer, SILK, HARVEST,
Test Director, SUN ULTRA ENTERPRISE, SUN SOLARIS, COMPAQ PROLIANT,
WEB SERVER, POWER BUILDER, DOCUMENTUM 4I, DHCP, MS ODBC,
MICROSOFT ACCESS, RATIONAL SUITE TESTSTUDIO, SIX SIGMA, MMIS, TIBCO,
BUSINESS WORKS, SERVICE-ORIENTED ARCHITECTURE, .NET, CMMI
.NETFRAMEWORK, APACHE / TOMCAT, ISS

Languages: FORTRAN, BASIC, BASIC PLUS, ALGOL, ASSEMBLY, ATLAS, C, C++, DCL,
FORTE, SQL, ADA, REXX, XML, FLASH, UML, JAVA, J2EE, HTML, PERL, TCL,
C#, VB

EDUCATION

M.S. Engineering Management

CERTIFICATIONS

Sun System Administration, C-Shell Language Programming, Software Quality Engineering,
Adpilot, Case Tools, In Assembly Language, Database Systems and Concepts, Project and Program Management, Software Engineering, Network and LAN Management.

Confidential
Sr. Test Engagement Manager Sept 11– Present
Worked with QS teams to develop comprehensive test/business assurance strategy plans for all aspects of testing (Unit, Functionality, System, Regression and Integration). Responsibilities include supervising/scheduling the testing staff, project management, overseeing test efforts and all testing phases across multiple projects.

ESSENTIAL FUNCTIONS:
Worked as a member of the senior QS leadership team and worked directly with the Sr. Manager, Digital Quality Services. Along with other senior QS leaders to ensure that the overall QS strategy is being executed according to plan and budget. As a Sr. Manager of QA interacted directly with the business when necessary to understand and identify the needs and requirements defined by the business relevant to the QS technology areas and worked with other members of the QS organization to deliver solutions addressing those needs.

• Act as a liaison between ICONMA leadership and client leadership
• Define the strategic direction for software quality assurance
• Define tactical steps to achieve objectives, addressing success criteria of projects
• Ensure QA projects are completed on time and own responsibility for the quality of the product
• Effectively define and utilize metrics and reports to manage QA efforts
• Provide effort estimates for project schedules for QA team
• Review test estimates/schedules for completeness and accuracy and work with Project Management to align expectations on schedules and effort
• Balance and manage multiple concurrent projects
• Build cross-team alignment around quality objectives and the steps to achieve them
• Manage to completion concurrent ad hoc and project related test requests
• Team size across Digital QS is from 90 to 110 testers
• Reporting and Managing Risks/Issues across the QS program

Environment: JAVA, J2EE, PL/SQL, Windows XP, XML, Agile, Business Analyst, WEB Portal,
HP( Mercury) Suite (QC, QTP..), and Oracle

Confidential
Test Practice/BA (SME) (Consultant) (Fannie Mae) July 10 – Aug 11
Work as a Testing SME to define and build Enterprise-level Testing capability, and to engage with key
customer stakeholders in order to scope and implement a software testing approach that is right for their
project requirements. Assists with building and developing customer relationship, change requirements, and proposal development testing artifacts.

• Worked with senior management to put in place an appropriate team structure and test team
• Defining appropriate test processes, differentiating between types of work as required
• Creating templates for key test artifacts (e.g. Test Reports)
• Creating guidance notes, and instructions/checklists
• Maintain artifacts and delivering continuous improvement
• Providing training on testing best practice
• Provide hands-on test management on projects of various sizes with complex solutions
• Test models and Test Reports
• Reporting status to the Delivery Manager/Delivery Lead, client and other stakeholders
• Ensuring effective processes are followed for test scripting, recording test results, defect triage, management of defect tracking tools

Environment: JAVA, J2EE, PL/SQL, Windows XP, XML, Agile, Business Analyst, WEB Portal,
HP( Mercury) Suite (QC, QTP..), and Oracle

Confidential
Test Architect (Consultant) Oct 09 – May 10
Responsible for leading the testing of the rewrite of REPTrax V2.0 which is a audit software application used for hospital and Sales Reps for verification and validation of credentials. Tested various portals and validated the requirements and business flows of each portal. Developed and executed test cases in a test driven/data driven environment.

• Lead Quality Assurance function to support quality system design and implementation for compliance with standards, government regulations, and company standards requirements
• Participate in development and reporting of SQA project metrics
• Designed and developed test cases/scripts for portal testing in order to help in identify issues
• Communicated to development teams and map concepts to test cases and test scenarios
• Managed a small team of test engineers
• Process used in testing was Scrum and Agile methodology
• Interact with Customer Support, Business Analysts, Development,, Technical Services , and management to ensure verification & validation on issues and avoid misinterpretations
• HIPPA Certification

Environment: JAVA, JAVA SEAM, J2EE, PL/SQL, JUNIT, Windows XP, XML, WEB Portal, CLOUDS RMG Connect (JWT)

Director of QA Jan 08– Oct 09

Responsible for the oversight of the coordination of the quality assurance functions and enforces quality assurance standards and measures within the organization. Conduct test planning and execution in support of business cases, proposed projects, and systems requirements over the course of the software development lifecycles. Analyze complex technical system problems and lead projects or subprojects and coordinate rollouts of moderate scope. Adhere and provide coaching to align SQA strategy with business objectives to support company goals

• Overall accountability for quality of our software products and services, including functionality, usability and performance
• Lead our Quality Assurance staff, including direct and indirect responsibility for hiring, training, staff development, appraisals, and retention
• Oversees development and implementation of standards, methods and procedures for testing and evaluating the precision, accuracy and reliability of products using a defect free methodology
• Develops, leads, and executes a Quality Strategy, ensuring that the Quality Strategy is appropriate and effective in meeting the business needs.
• Ensures in-process and finished products and processes conform to in-house policies and procedures as well as other applicable regulations and guidelines
• Represents SQA at Management, project, and review meetings
• Develop and improve quality systems to facilitate business and quality objectives and compliance review; ensure that the organization is alerted to issues in time to resolve potential adverse affects on the customer, company or business
• Lead Quality Assurance function to support quality system design and implementation for compliance with security standards, government regulations and company standards requirements.
• Support product development and change management documentation through the effective management of documentation systems
• Develop and manage a comprehensive quality assurance systems training process and support system
• Participate in Company efforts to improve quality systems by representing QA during the development and review of appropriate procedures and techniques
• Participate in development and reporting of SQA project metrics
• Managed a team of 8- 10 test engineers
• Process used in testing was agile methodology
• Reviews team members\' test plans and test cases and provide feedback
• Provide written and verbal communication such as status reports, progress reports and documentation to SVP and business partners
• Ensure application code related problems are communicated with development, prioritization and timelines are communicated, and fixes are validated within SQA
• Work with Software development, Data Engineering, Client Services, Core Team, Product Analysts and Operations in obtaining necessary information to complete testing
• Interact with Operations, Business Analysts, Development, Client Services, and management to ensure verification & validation on issues and avoid misinterpretations
  

Environment: JAVA, J2EE, AJAX, PL/SQL, JUNIT, NT, Windows XP, XML, WEB Portal, AIX, IIS, APACHE / TOMCAT, BADBOY, TESTLOG, FLASH

Management QA and testing effort to provide support on the ERCOT Nodal Project, which relates to interfaces development and design requirements. Work directly with process improvement model for implementation of new application, minimizes the risk of test, and change process. Test new application and tools as appropriate to meet business requirements and continuously improvement performance in a test driven development environment.

• Develop and maintain high level understanding of the Quality Assurance Process
• Meets deadlines of quality deliverables and recommendation of Process Improvements
• Establishes strong working relationships with key staff members in ERCOT departments and with vendors
• Updated/Maintain test artifacts, following standards and procedures as Outline by ERCOT
• Increase and maintain proficiency as an “Industry Expert” on Software Quality Assurance methodologies and concepts
• Conduct structured review of high-level design and resolve open issues
• Coordinate with other team members and other vendors on workflows, testing schedules, and processes for delivery of quality products
• Identify and act upon functional and technical design and system architecture improvement against testing procedures
• Agile environment, training, mentoring, development and quality assurance
• Managed a team of 35- 40 test engineers
• QA budget of 18 million dollar but for the SQA project I was responsible for -- 8 million dollar
• Process used in testing was RUP, Scrum, and Agile Methodology
• Understand how applications support business processes and applied this knowledge to solve testing approach of defined business problems
• Define, document, and implement a comprehensive set of formal methods and procedures that support the business and operational requirements

Environment: JAVA, J2EE, EAI, PL/SQL, JUNIT, NT, Windows XP, XML, RUP, UNIX, TIBCO, Business Works, SOA,WEB Portal, AIX, IIS, APACHE / TOMCAT, .NET, NETFRAMEWORK
HP(Mercury) Suite, and Oracle

Confidential
Director, Development QA Apr 05– Jan 07

Worked at an Enterprise level to develop Quality Assurance methodologies for TelCove software development lifecycle. Ensure that industry best practices are adopted and developed. Work closely with a QA team to develop comprehensive test plans for all aspects of testing (Acceptance, Functionality, Stress, Load, Regression and Integration). Responsibilities include supervising/scheduling the testing staff, project management, overseeing test automation efforts and all testing phases across multiple projects in a Service-Oriented Architecture environment.

• Manage the day-to-day tactical activities of the Development QA team to ensure that defined objectives are met and operations within the team exceed the expectations of the Director, IT Implementation and the services delivered through this team exceed the expectations of the business.
• Manage personnel within team including hiring, performance evaluations, and termination (when necessary) to ensure appropriate levels of staffing and required skill sets and productivity are maintained within the team.
• Lead, train, mentor team members as required, ensuring that overall team relationships and performance are maximized.
• Work directly with other IT and business managers to define appropriate strategies and initiatives for the delivery of QA related activities and manage the Development QA team to ensure that the services delivered through the team meets or exceeds the defined service levels.
• Develop and implement the processes, procedures, and standards for the review and testing of software development and maintenance.
• Establish and maintain an independent software test environment.
• Agile environment, training, mentoring, development and quality assurance
• Managed a team of 50 test engineers onshore and 50 -70 test engineers offshore
• Maintain budget of 7 million dollar
• Process used in testing was RUP, Scrum, and Agile Methodology
• Manage the development of detailed test plans to ensure that testing will effectively address established test criteria and compliance requirements.
• Manage system/regression/certification tests performance, conduct platform certification tests, support beta tests, and certify initial production runs. Validate test results based on functional and design specifications and pre-defined testing guidelines.
• Pro-actively identify changes or improvements needed in the Development QA areas to more effectively support the business and operations of the IT teams.
• Recommend, implement, and continuously improve operations within the Development QA team.
• Serve as the single point of contact for the business on any QA related issues and problem resolution. Ensure that problems and issues are resolved to the satisfaction of the business.
• Define, document, and implement a comprehensive set of formal methods and procedures that support the business and operational requirements.
• Perform other related duties and tasks as assigned or as become evident.

Environment: Java, J2EE, EAI, PL/SQL, NT, Windows XP, TOAD, RUP, UNIX, TIBCO, Business Works, SOA, WEB Portal, Rational Suite, and Oracle

QA Test Lead/ Consultant Sept 04 – Mar 05

Performing system test in environment for the implementation of PeopleSoft, Vision, and Data Load
projects. Provide leadership in the assessment of test plans, test scripts, and test metrics. Participate in
defect escalation and priority setting. Evaluate requirements documentation for completeness, adherence
to standards and testability. Prepare testing documentation including, test cases and test results. Plan and execute integration, system performance, regression and user acceptance testing. Documents and evaluate test results to determine compliance with test plans, established business processes, company standards and end-user requirements. Identify and document software issues and problems while interacting with the support and development staff to isolate and resolve testing issues. Presented findings to client group along with recommendations to implement or delay implementation

• Participates in early phases of development projects to provide an end-user and QA perspectives.
• Serves as a technical expert for product qualification and development processes.
• Develops and carries out quality assurance and test plans to ensure that requirements and quality objectives are satisfied.
• Project Planning and Test Planning
• Perform Database and Backend testing
• Evaluates, and reports test results.
• Process used in testing was RUP and Agile Methodology
• Customer Status Reporting and Communication
• Identifies, analyzes, and reports product defects and assists with resolution.
• Verifies that corrective actions meet quality objectives.
• Agile environment, training, mentoring, development and quality assurance
• Provides Quality Engineering support to multiple teams within Systems and/or end users groups as necessary.

Environment: Java, PL/SQL, NT, Windows XP, TOAD, PLSQL Developer, UNIX, PeopleSoft, and Oracle