Summary of Qualifications

• Software manual & Performance/QA Engineer over 10 + years of experience in the Information Technology.
• Experience includes Requirement Analysis, Planning, Testing, and Automation of test cases and quality assurance of Client/Server and web applications, extensive experience using testing tools such asQuickTest Professional, LoadRunner and Quality Center.
• Involved in developing load and performance test scripts using Web (HTTP/HTML).SOUP.
• Extensively involved in all phases of Performance Testing Life Cycle.
• Good knowledge in EDIFacet.
• Well Experience in database testing in MYSQL, ORACLE.
• Experienced in of Banking applications and conducting performance testing applications.
• Expertise in creating Test Plans, Test Execution planning, Test Scenarios and Test cases, Functional Coverage Matrix, Automated Test scripts, Test Execution, Defect Tracking,Metrics Collection, Web Testing, software documentation from business, technical and functional requirements.
• Extensively used Bug management system of TFS and QC (like WTT)
• Experienced in TFS test manager which is component of Visual Studio.
• Experience in executing tests in both Client/server and Web Applications.
• Experience in Functional, Integration, Validation, System, Regression Testing, and User Acceptance Testing.
• Extensively involved in Backend testing using Oracle, SQL Server, DB2 and Sybase.
• Strong knowledge in VB, SQL, PL/SQL Procedures, Functions and Triggers.
• Developed Automation Object Model script in Quick Test Professional.
• Expertise in creating the test suite to perform regression testing across various releases and builds.
• Sound knowledge of Load, Stress, scalability and performance test using LoadRunner. Developing and Maintaining Test Scripts, analyzing bugs and interacting with development team members in fixing the defects.
• Expertise in Manual/Functional Testing,Automation/ Performance Testing
• Experience in all phases of Software Development Life Cycle and Software Testing Life.
• Extensive knowledge in Software Development Process like Agile, Iterative, and Waterfall.
• Extensive knowledge in ICD 10 project moving from ICD 9.
• Able to understand the FACETS batch system and capabilities
• Experienced in Relational database and writing SQL Queries
• Extensive experience in Performance, Load and Stress Testing using LoadRunner, Mercury Performance Center, Rational Performance Tester.
• Experience on validating data and actual ETL functionality.
• Experience Facets 4.71/4.51/4.41/4.31, Facets Claims processing and Data Ware housing.
• Experiencein NetworX Pricer Applications.
• Highly developed team management capability.
• Experience in using SQL in validation of test results, identifying issues, retrieving data.
• Experience working in n-Tier Architecture.
• Experience in doing and managing manual and automated and Performance testing..
• Functional Area experience includes HealthCare, Telecom, e-Commerce, Imaging Workflow and Investment Banking.
• Familiar with protocols such as HTTP, Web Services, etc.
• Excellent communication and rapport with developers, testers in all the projects and worked in close collaboration with team members to ensure enhancement of software quality.

Technical shills:

• Testing Tools: Quick Test Pro (QTP), Quality Center, Rational Manual Tester, HP Performance Tester, LoadRunner, Performance Center,. Test Director, RTM
• Healthcare: FACETS, EDI, HIPAA 4010, HIPAA 5010, ICD-9, ICD-10,
• Project Management: MS Project
• Programming Languages: C, C++, Java 2.0, HTML
• Technologies: Servlet, JSP, EJB 2.0, J2EE, ASP, ASP .NET, C#
• Scripting Languages: JavaScript, VBScript, XML, HTML
• Application Servers: Web Sphere, Web logic.
• Databases: Oracle, My SQL, MS Access, SQL Server
• Defect Tracking: Rational ClearQuest,
• CRM: Peoplesoft,
• Reporting: Crystal Reports
• Languages: Unix, SQL Commands
• Work flow Tools: MS-Visio, MS-Project, MS-Power pint, MS-Excel
• Operating system: Windows NT/2000/XP, Unix
  

Education:

• MS Computer

PROJECT EXPERIENCE :

Confidential, South Field MI
Manual, Automation Tester
01/2011 -to -present

Confidential is a diversified health and well-being company dedicated to making health care work better. The company offers a broad spectrum of products and services through six operating businesses: Confidential Employer& Individual, UnitedHealth care Medicare& Retirement, Confidential Community & State, OptumHealth, OptumInsight, and OptumRx.Confidential offers a broad spectrum of products and services through two distinct platforms: Health Benefits and Health Services. . I was involved in testing the data which are loaded in ODS DB. Also Worked on 837(Institutional, Dental, and Professional), 835, 270/271, 276/277, 820, and 277U. Worked on EDI's and claims reconciliation system which get the triggers based claims EDI's. Worked on HIPAA Transactions and Code Sets Standards such as 837/835, 270/271, 276/277 transactions.
Responsibilities:

• Gathered requirements and work flows from team.
• Responsible for documenting and developing Data Validation Rules for our metrics based on the business needs data requirements and processes.
• Collected work flows established test plans, outlined test environment, scenarios and test scripts.
• Worked on HIPAA Transactions and Code Sets Standards such as 837/835, 270/271, 276/277 transactions.
• Worked on 837 (Institutional, Dental, and Professional), 835, 270/271, 276/277, 820, and 277U transactions.
• Tested interfaces and ANSI X12 / EDI Version 4010/5010 transactions for (270, 271, 276, 277, 278, 837P, 837I, 837D, 835, 834, TA1, 997 and 824 BRR)
• Involved in UAT and End to end testing designed, scheduled and executed test plans within the predefined timeframe.
• Reviewed the Functional specification document, wireframes, product specification documents to create test cases for UAT testing.
• Involved in NetworX Pricing with team.
• Extracted the data from Mysql database to test the data.
• Developed & Implemented UAT process flow document using MS-Visio.
• Worked on the claim routing and claim processing Scenario in legacy and FACETS
• Analyzed and plan data using reports and graphs generated in Mercury Quality center.
• Developed automated test scripts using VB Script in Quick Test Pro.
• Developed and executed test cases test Scenarios and followed-up defects using Mercury Quality cente.
• Executed test plans using Microsoft Test Manager which is the family member of the TFS Visual Studio.
• Worked on Testing of City for Citi Payment Web Application which uses Restful Web services, XML, DOM, JSON and AJAX features.
• Created test plan that corresponds to each development Iteration using TFS Test manager.
• Created Visual Studio Test Manager Suits to organize the Test Cases.
• I used the Query based Test suites to specify a dynamic work Item Query for selecting test cases.
• Developed automation test scripts for performing regression testing on the application using QTP.
• Tested user interface and navigation controls of the application using Quick Test Pro.
• Worked with Functions in Quick Test Pro.
• Inserted Checkpoints to check for broken links, Text and standard properties of an object using Quick Test Pro.
• Performed Load test, Stress, scalability and performance test using LoadRunner. Developing and Maintaining Test Scripts, analyzing bugs and interacting with development team members in fixing the defects.
• Used Web_ Reg _Find function to search for the text to see if the desired pages are returned during replay in Virtual User Generator.
• Responsible for Preparing the Test file for 837 with PPN/Tax ID and NPI and validating the 835 with Correct Outbound NPI.
• Created data mapping document from Legacy to Facets.
• Participated in writing data mapping documents and performing gap analysis on the systems.
• Prepared High Level Logical / Physical Data Models and BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Created and modified various reports using Crystal Reports.
• Performed Data Analysis and Data validation and report validation by writing complex SQL queries.
• Worked on a UNIX platform and Executing SQL scripts from UNIX prompt.

Environment:
Rational Unified Process (RUP), FACETS 4.51, Mercury Quality Centre, QTP, Load runner, Oracle 10g, Web sphere, UNIX, Sybase, Clarity, VB script , .NET, Web logic, Crystal reports, ANSI X12, JavaScript,
HTML, XML, C#, Lotus Notes, HTTP, EDI, UML, MS Office, Windows XP/2000, TFS, Java/J2EE.

Confidential, Rochester, NY
Manual, Automation Tester
08/2009 - 12/2010

Confidential is a non-profit health insurance company. It is a part of the Blue Cross Blue Shield Association. Excellus BCBS is upstate New York\'s largest nonprofit health plan. BCBS is a customer-focused company providing some of the most respected brands in healthcare. . I was involved in testing the data which are loaded in staging and 5010. Also Worked on 837 (Institutional, Dental, and Professional), 835, 270/271, 276/277, 820, and 277U. Worked on EDI's and claims reconciliation system which get the triggers based claims EDI's. Worked on HIPAA Transactions and Code Sets Standards such as 837/835, 270/271, 276/277 transactions.

Responsibilities:

• Collected Business Requirements and work flows from team.
• Tested interfaces and ANSI X12 / EDI Version 4010/5010 transactions for (270, 271, 276, 277, 278, 837P, 837I, 837D, 835, 834, TA1, 997 and 824 BRR)
• Involved in UAT and End to end testing designed, scheduled and executed test plans within the predefined timeframe.
• Performed Performance Stress/Load Testing on NTier & Web Based applications.
• Reviewed the Functional specification document, wireframes, and product specification documents to create test cases for UAT testing.
• I created and used Static Test suits to add test cases to Test Suit.
• Extracted data from Oracle data base to test providers and subscriber information .
• Developed & Implemented UAT process flow document using MS-Visio.
• Worked on the claim routing and claim processing Scenario in legacy and FACETS
• Analyzed and plan data using reports and graphs generated in Mercury Quality center.
• Worked as a Test Director Admin for a part of this project.
• Enhanced test scripts using various utilities provided in Quick Test Pro like check points, Data driver wizard for testing multiple data input.
• Developed automated test scripts using VB Script in Quick Test Pro.
• Enhanced Test Scripts using various utilities provided in Quick Test Pro like check points.
• Developed and executed test cases test Scenarios and followed-up defects using Mercury Quality center.
• Validated the data connecting database on SQL Server environment
• Developed automation test scripts for performing regression testing on the application using QTP.
• Tested user interface and navigation controls of the application using Quick Test Pro.
• Inserted Checkpoints to check for broken links, Text and standard properties of an object using Quick Test Pro.
• Responsible for loading Inbound NPI and Outbound NPI for the Corresponding PPN (Local Blue Cross Number).
• Responsible for Preparing the Test file for 837 with PPN/Tax ID and NPI and validating the 835 with Correct Outbound NPI.
• Worked on NetworX Pricer application for claims pricing.
• Involved in testing the reports generated by the SAS systems.
• Worked on writing Transformation rules on CDW ETL which transfers the data from ODS to CDW.
• Involved in Data Analysis for the data warehouse and data mart system for the process of report generation.
• Created data mapping document from Legacy to Facets.
• Participated in writing data mapping documents and performing gap analysis on the systems.
• Queried the IMS/ DB2 database in Mainframe for the Proper validation of the claims into the Database
• Prepared High Level Logical / Physical Data Models and BRD supporting documents containing the essential business elements, detailed definitions, and descriptions of the relationships between the actors to analyze and document business data requirements.
• Interacting with other teams through walk-through, teleconferences, etc. to resolve various issues.
• Identified data sources and created data requirements, interface specifications and data mappings.
• Created and modified various reports using Crystal Reports.
• Performed Data Analysis and Data validation and report validation by writing complex SQL queries.
• Wrote complex SQL queries to perform the backend testing and wrote UNIX shell scripts to execute them.
• Worked on a UNIX platform and Executing SQL scripts from UNIX prompt.

Environment: Rational Unified Process (RUP), FACETS 4.51, Mercury Quality Centre, QTP, Load runner, Oracle 10g, Web sphere, UNIX, Sybase, Clarity, VB script , .NET, Web logic, Crystal reports, ANSI X12, JavaScript, HTML, XML, C#, Lotus Notes, HTTP, EDI, UML, MS Office, Windows XP/2000, TFS, Java/J2EE.

CLIENT: Confidential - Fort Washington PA,
Manual, Automation
01/2007 - to -07/2009
Confidential. previously known as Confidential. With more than 15 million customers worldwide, Ally Financial provides a range of financial services including auto financing, insurance, mortgage services, and online banking. The company\'s Global Automotive Services offer retail auto financing and leasing; dealer lines of credit for vehicle inventory, equipment or facilities; insurance coverage's including retail vehicle service contracts and commercial insurance; and remarketing services through physical auctions and online services. Ally Financials direct bank in the U.S. Ally Bank offers savings products, including certificates of deposit (CDs), online savings accounts, interest checking accounts and money market accounts.

RESPONSIBILITIES:

• Collected work flows established test plans, outlined test environment, scenarios and test scripts.
• Analyzed the system requirements and developed test plans using technical specifications.
• Designed various processes and design documents based on the specifications defined by the Business
• Developed scripts using LoadRunner by recording/playback and as well as by writing custom functions.
• Defined requirements for large-scale LoadRunner performance tests of the Web, Client-server and Database server Applications.
• Used Controller Scenario for performing Load Test and Analysis Module for yielding results.
• Attended the weekly Project Meetings and discussed the issues raised according to their priority level.
• Performed Correlation and Parameterization for the script, to ensure the script runs successfully during replay.
• Monitored Test through performance center and Controller.
• Recorded and enhanced Vuser Scripts by inserting Transaction points, Rendezvous points in to Vuser Script in Loadrunner.
• Manually correlated the opportunity Ids, to save the dynamically changing opportunity id's into a parameter.
• Used Web_ Reg _Find function to search for the text to see if the desired pages are returned during replay in Virtual User Generator.
• Changed the runtime settings such as pacing, Think time, Log settings, browser emulation and timeout settings in LoadRunner VUGEN and controller to simulate the real scenario.
• Created various scenarios in LoadRunner controller for performing baseline, benchmark, stress tests and endurance tests.
• Performed baseline test with 1 user and 5 iterations and benchmark test under a load of 100 users using LoadRunner controller.
• Used Scenario By Schedule in the controller to change the Ramp Up, Duration and Ramp Down settings. Performed both automatic and manual correlation using the options in LoadRunner.
• Analyzed system usage information such as task distribution diagram and load model to create effective test scenarios.
• Performed Performance and Load Testing using LoadRunner, generated Scripts in VUGEN using multiple protocols.
• Used IP spoofing to generate and associate different IP addresses to Virtual Users to emulate real-time Recorded, parameterized, and enhanced Vuser Scripts to simulate the critical business transactions.
• scenarios for load balancing issues activating / configuring monitors and adding desired performance counters into the Graphs.
• Used LoadRunner Controller to create and execute Scenarios for Vusers.
• Monitored the CPU, memory, and network utilizations on the Unix server using Site Scope monitors.
• Analyzed results of Transactions Response time, Transaction under load, Transaction Summary by Vusers, Hit per Second and Throughput.
• Determined the source of bottlenecks by correlating the performance data with end-user loads and response times.
• Executed performance and endurance testing of project to compare Transaction Response Time for business critical transactions on different builds of web based applications.
• Utilized LoadRunner Controller to perform volume testing to verify the system load process.
• Used LoadRunner to check the source of Performance delay, Network or client delays, CPU performance, and Input and output delays.
• Developed performance test results reports.

ENVIRONMENT: Quickest Professional, Selenium, Quality Center, Windows XP, HTML, Web logic, Java, J2EE, UNIX, LoadRunner, Oracle ,TOAD, JavaScript, VbScript, Internet Explorer, Mozilla Firefox.

CLIENT: Confidential, India
Role: QA Analyst
01/2005- to -12/2006

HealthCare Management System, HMS helps healthcare providers solve business problems with integrated solutions that advance the patient care process, reduce medical errors, increase productivity, improve business operations and drive profitability. A comprehensive online management system, the Patient accounting solution integrates the hospital functions: patient insurance billing, revenue and statistical reporting.

Responsibilities:

• Defined and presented overall testing strategy for the project, including testing phases for system, user acceptance, performance and end-to-end testing
• Coordinated testing readiness effort, including creation of test plans, test cases and test scripts, for multiple testing phases.
• Prepared detailed test execution schedule, including data setup and batch execution dependencies
• Coordinated reporting of defects and retesting of fixes with Facets Configuration and development teams
• Provide necessary support to Development, UAT, and Production Support teams.
• Troubleshooting of Facets Configuration issues.
• Generated daily script and defects reports via Selenium used for daily UAT call and overall testing review
• Provide necessary support to Development, UAT, and Production Support teams.
• Worked extensively on claim adjudication module and validated the routing process
• Participate in detailed testing efforts, data mining and database queries to support testing
• Met with report users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Involved in understanding the current business process, defining scope of the project along with position statement.
• Loaded Claims data into FACETS Database.
• Validated Data transformation rules and Data mapping requirements and rule validation after Migration.
• Worked on Data Mapping and Data conversion from Legacy to FACETS.
• Transactions and Rendezvous Points were used to conduct Load Testing.
• Analyzed test results using various Online Graphs in Load Runner.
• Validated business rules and all artifacts with users, approval and sign off.
• Applied Unified Modeling Language (UML) methodologies to create use case diagrams and sequence diagrams in Rational Rose.
• Performed claims pricing. Many health plans using the NetworX Pricer application
• Produced functional specifications and led weekly meetings with developers and business units to discuss outstanding technical issues and deadlines that had to be met.
• Involved in daily scrums and monthly sprints /product review meetings.
• Work closely with product developers and support staff to define and test software prior to release, which is centered on a highly configurable and complex workflow
• Involved in writing and testing complex SQL queries.
• Participated in a workflow analysis in support of requirements identification; in the development of strategic and tactical IT plans, user documentation and manuals, training material and job aids.
• Supervised managing/executing functional/system/integration testing, creating/reviewing test cases creating test schedules, SQL packages to support data movement
• Involved in positive and negative testing, Security, Integration, functional, regression testing, and GUI testing on each build and version of the application
• Generated membership reports and as well as mock bills.
• Performed Acceptance, Unit, Integration, Usability, Positive, Negative Functional, Sanity and Regression testing during different stages of the application development. Performed Transaction, Navigation and User Interface testing.
• Involved in UAT and coordinating with users while performing User Acceptance Test.

Environment: FACETS 4.X, QTP 9.0, Microsoft Project, SAS reports, Selenium, Oracle, DB2, Sybase , Remedy, UNIX, CICS, File Aid, Copy books, PRPC, ARGUS, TIBCO Web services.

Confidential, Bangalore, India
01/2002- 12/2004
QA Tester

This is an application to enter time sheets over the Web. The user can submit electronic time sheets and transact events in these pages. The program supports three classes of users- administrators who add and remove employees, assign employees to a manager, and assign projects to employees; managers who approve or reject employee timesheets; and employees, who can view, edit, save, and submit their timesheets.
Responsibilities:

• Involved in Test Planning and Test Cases creation and execution.
• Logged in defects and tracking the until they are closed.
• Actively participated in Integration as well as regression testing.
• Conducted Black box testing.
• Coordinate and execute product tests
• Tested to verify the integration of different modules of the system.
• Defects were tracked and reported to the Technical Team for root-cause analysis and resolution using TestDirector.
• Actively involved in the reviewed and analysis of specifications and enhancements.

Environment: Test Director, MS Excel 95, ASP 1.0, Java 2, HTML, MS-Access 1.1, Oracle 7.3, PL/SQL 2.3, IIS server, Windows NT.