SUMMARY
My work experience as a QA Analyst/QA Automation Engineer and a background in Technical Support with professional organizations has afforded me the opportunity to develop strong technical skills sets, especially in the areas of quality, testing, creative problem solving, multi-tasking and customer service. I have experience testing in a client/server, website, and CD-ROM testing environments. I have been responsible for the full life cycle of testing including reviewing design specs, writing and executing test plan/cases, initial testing, regression testing, and bug tracking to resolution. I worked well with fellow team members (stateside and offshore); project managers and developers to ensure all products were tested, debugged and released within the required timetables.

EXPERIENCE

Confidential, Atlanta, Georgia August 2011 Present
Quality Assurance Analyst I work for the Solutions division of Accenture. I worked at different client sites in Atlanta in a testing role. My first assignment was at Autotrader. It was the end of the testing cycle and they needed help executing 1800 test cases. The project was a chassis (hardware and software) rewrite of their 10 most popular webpage’s. I was responsible for executing assigned test cases, logging defects into Quality Center, retesting bug fixes and any other duties assigned by the test lead. My second assignment was System Test Lead on the HERA Report project for Fannie Mae. Two reports were created for Congress displaying minority spend data. I created the Test Strategy and Test Plan documents, wrote and executed test cases in Quality Center, logged defects into IBM Rational ClearQuest, once testing was complete I created the Test Incident Report, Test Execution Report and the Test Summary Report.

Confidential,Georgia October 2008 June 2011
Quality Assurance Analyst As a QA Analyst I was responsible for the full life cycle testing of Systems Atlanta’s flagship product IDS5. As the only QA member I attended all design meetings and provided feedback on the requirement documents resulting from the design meetings. From that point I created test cases based on the requirements document and conduct initial testing. All bugs are tracked to completion in OnTime. I was also responsible for updating regression test cases with new features that are added to IDS5. Recently I was successful in cutting the overall regression time by 26%. For regression I was responsible for writing the Test Plan and Test Report. Printing and binding all test cases and supervising the regression progress. I was also responsible for the upkeep of the regression test bench in the lab as well as loading the new software version to be tested. After the completion of the regression test I made any updates that are needed to the regression tests and then all the tests are stored in the QA library. We recently started working in an agile development environment to try and bring updates to IDS5 to the market faster.

Confidential,Georgia January 2008 June 2008
QA Automation Engineer I started as a Quality Assurance Analyst at TRX and was promoted to a QA Automation Engineer. My position was outsourced to TRX India in June 2008. As a QA Automation Engineer I was responsible for reviewing SELEXEA test cases in Test Director and determining if the test case could be automated. If the test case could be automated then I would automate the test case using QTP. I was also responsible for updating the test scripts as changes were made to SELEXEA product. I participated in releases to run the automated acceptance and any automated test cases that needed to be executed for that particular release.

Confidential,Atlanta, Georgia April 2006 January 2008
Quality Assurance Analyst As a QA Analyst I was responsible for the full life cycle of assigned features of RESX and then A2CS. This included reviewing requirements documents, writing test cases, initial testing, documenting bugs, bug tracking to resolution, regression testing and release testing. I also served as one of the Test Director Administrators. I was responsible for adding new projects, new users, changing passwords; add/change user’s rights and Test Director demos for new hires or anyone else that wanted to see how QA used Test Director. We used Test Director to write and store our test cases as well as test case execution. I did not write SQL queries but I executed
established queries using Toad. I worked as a part of QA team with members in Atlanta, Dallas and Bangalore India to insure a quality product was released to the customer in a timely manner.

Confidential, Atlanta, Georgia August 2003 April 2006
Quality Assurance Analyst - As a QA Analyst I was responsible for the full life cycle of assigned features in Intergy. This included reviewing design specs, writing requirements matrix, writing test cases, initial testing, bug tracking to resolution and regression testing. I helped to implement the Radiology Information System (RIS) into Intergy. I worked with other QA members to ensure that this new feature did not adversely affect the Intergy system but functioned as designed.

Confidential, Atlanta, Georgia September 2002 August 2003
Onsite PC Technician - After being laid off at Simtrex I did temporary work as an Onsite PC Technician for PC Fix. I was responsible for responding to calls and performing computer diagnoses, pc repair, pc upgrades, selling new computers and software. This was done in customer homes, small business and bench work.

Confidential, - Atlanta, GeorgiaJanuary 2001 May 2002
Quality Assurance Engineer/Design Support Engineer I was laid off at Simtrex in the third round of layoffs due to company downsizing. As a QA and Design support Engineer, I was responsible for the full life cycle of assigned simulations until the customer had signed off on the product. This included reviewing design specs, initial testing, regression testing, bug tracking to resolution and customer changes. I worked in a Team oriented environment that lead to the successful completion of projects and to customer satisfaction. I worked closely with project managers and customers on change requests after simulations were delivered. I also used WinRunner’s record/playback feature to perform regression testing as new versions were released.

Confidential, Georgia March 1999 January 2001
Sr. Quality Assurance Engineer - As a QA Engineer, worked closely with Project Managers and Developers to ensure all products were tested, debugged and released within the required time schedule. I tested Adam’s software full suite of CD-ROM products as well as the Adam.com websites. Testing included but not limited to, full life cycle methodology with regression and integration testing. Created test plans, test cases and was responsible for bug tracking to resolution. During my time at Adam.com the company shifted from a CD-ROM distribution to an on-line subscription base. I successfully tested the new websites to insure they had the same functionality as the CD-ROM products to ensure that our CD-ROM customer would have a smooth transition to our on-line products.

Confidential, Roswell, Georgia April 1997 March 1999
System Support Specialist - As a System Support Specialist, I provided technical expertise in the resolving of internal and external issues. As a tier 1 system support specialist I was responsible for supporting the Vanstar sales force. I successfully provided technical support on Windows ’95: Laptops and desktops, Lotus Notes: Remote users and LAN/WAN users, Internet Explorer, Dial up networking, WAN connectivity, and hardware issues. I was the Tier 2 support for StarBase, a collection of 5 Lotus Notes databases for the sales team. I provided training for Tier 1 help desk personnel and members of the sales team for StarBase. I was also responsible for the functionality testing of new versions of Lotus Notes databases and software. I served as the Assistant Team Lead for the Sales Force Automation group. I was responsible for answering calls, resolving issues, and logging all calls. I was responsible for the full life of the call to insure that the customer was satisfied with the resolution.

CERTIFICATES of COMPLETION

Software Testing and Quality Assurance Techniques
Continuing education American Society of Professional Education
CST Certified Software Tester, TechNet Training Centers, Marietta, GA.
The purpose of the program is to provide the pertinent knowledge and skills for effective Quality Assurance testing in the client/server and web environments and, to describe the essentials of Quality, Quality Assurance (QA) and Quality Control (QC) with special emphasis on verification & validation and their relationships to testing.

EDUCATION AND TRAINING

A.S. Aviation /Management,