Support Coordinator Resume

Work Objective

Seeking a position as Coordinator or Administrative position specializing in document/records management, creation, formatting, archiving, and proofreading. Possess great attention to detail also in web text editing or Q.A., research, file uploading or maintaining library. Experience in creating schedules, following deadlines, creating/distributing email announcements, data entry, and state regulatory forms filing.

Work Experience

2000 2012 Standards Support Coordinator , Confidential,Pearl River, NY

Document & Template Creation in Microsoft Word, PowerPoint, Excel, Visio, & Adobe.
Q.A., Proofreading of IP including Confidential, Forms, Guidelines, SOPs, Bylaws, Technical Specs in various formats
Maintained member profiles for governance committees & over 40 working groups including member rosters, applications, photos/bios in SharePoint, Outlook, Excel, Visio, & other databases & systems.
Created new schedule/calendar for each new working cycle for key dates & deadlines.
Created & distributed notifications, product releases & blast email announcing to membership voting deadlines, events & associated product releases; managed distribution lists.
Web Site (SharePoint) editing of content & uploading of various IP files/formats
Monitored online discussion database site (Teams-Kavi) & released incoming email as needed.
Managed member/voter email inboxes.
Data Entry in Microsoft Access, Arbortext (an XML editor)
Implemented new Standards Licenses, Terms of Use, & Copyright Notifications into our IP.
Added version control, revision logs/history to IP; BPM/Disaster Recovery team member
Regulatory/SERFF State filer; completed several hundred filings of Confidential, forms.
Managed State License DOI (Dept. of Insurance) Renewals for all required states.
Online research of State DOI requirements; kept status spreadsheets for user/staff reference.
Reorganized paper archives, worked on a scanning team creating electronic archives, & on a reporting team.

1998 2000 Document Specialist / Course Writer, Confidential, NY

Writer/Editor of Training Manuals, Exercise Guides, On-line Help Documents including guides on SAP R3 Business Management Software, Basic Navigation, Cost Accounting, Production/Sales Reporting.
HTML File Creation & Maintenance
Team member which verified over 700 HTML help documents for on-line training. Edited, tested & provided feedback on problem areas to I.T.
Training Manual Librarian & Archivist - collected, verified, & archived training manuals for a reference library.
Writer of procedures & instructions for trouble-shooting error messages; writer of instructions & Change Management materials for employee training enrollment using the OnTrack for Training software, in Oracle.

1992 1998 Document Control/Records Manager, Confidential,NY

Documentation & Change Control Management including Engineering Change Notices (ECNs), Bills of Material (BOMs), software releases, technical specs & schematics. Helped establish an off-site archival for IP.
Liaison between R& D and Manufacturing, Marketing, and Sales/Service. Organized a weekly meeting to obtain approval signatures for new updates and fixes to product. Also created new policies and procedures resulting in better communication between departments and greater overall efficiency.
ERP Team Member: Worked as a member of an Enterprise Redesign Project (ERP) team to implement Windows-based, company-wide, business management software. Handled user questions, distributed user documentation, & reported bugs to I.T. Managed data entry.

Qualifying Skills

Proficient in Microsoft Office Suite, Adobe
SharePoint Web Site Edits
Online Moderation of Discussion Databases
Online Research
Proofreading, Q.A forms/documents
Formatting/Archival Intellectual Property
Writer/Editing Training Guides (SAP)
Committee/Group Coordinator/Liaison
Blast Email Creation/Distribution
R& D Change Management/BOM Management ECO/ECN, Data entry/integrity
Regulatory (SERFF) State Filer
Research & Renewal of DOI State Licenses

Education / Training
2010 SharePoint Tutorials
2009 SERFF (System for Electronic Rate & Form Filing) NAIC training
2007 Microsoft Office training
2007 Adobe Designer Training
2004 Kavi Collaboration tool training
2004 Webex training
1998 SAP R/3 Overview & Informational Database training
1993 Standard Document Policy & Procedures/Change Management training
Bachelor of Arts,

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