OBJECTIVE:

To obtain a position in the field of Information Technology that allows for the utilization of my skills, knowledge, and abilities in Systems analysis, design, programming, testing and support.

TECHNICAL PROFILE:

Hardware: IBM z/OS, IBM S390, IBM ES/9XXX, IBM 3090, IBM System 36/38, IBM Series 1, VAX 4400/8600, VAX 11/785, IBM Pentiums 1-4

Software: WORD PROCESSOR: Microsoft WORD/WORKS, WordPerfect, StarOffice

SPREADSHEET: Microsoft EXCEL, Lotus 1-2-3, StarOffice

DATABASE: Microsoft ACCESS, Lotus Notes

MISCELLANEOUS: Microsoft Windows 2000/ME/XP, Visio, Flowchart, Workbench and Project Management, M/S PowerPoint

Databases: VSAM, DB2

Utilities: MS/DOS, MVS/JCL, MVS/ESA, JES2, JES3, VSAM, QMF/SPUFI, TSO/ISPF, VTAM, IBM
Utilities/Tools, VM/CMS, VAX/VMS, ESP/Encore, CA7/CA11, Infoman/Jobtrac, SyncSort,
Omegamon, ChangeMan, ENDEAVOR, InfoSys, XPEDITER, PANVALET, FileAid, Abend-Aid,
Unikix, Solaris, SunRay, UNIX/Mainframe Batch Management/Transaction Processing

Languages: Basic, Pascal, C/C++, COBOL, COBOL II, COBOL 370, MicroFocus COBOL, DB2/SQL, REXX, CLIST, EasyTrieve- Plus, CICS (Light), IBM VisualAge Code Generator

Methodologies: YOURDON, Method/1, CMM

Applications: Financial, Insurance, Credit Card Systems, Securities, Billing, Invoicing

Network: Novell Netware, Windows NT, Ethernet, Lantastic, TCP/IP, NetView

EDUCATION PROFILE:

Bachelors of Science in Computer Information Systems

Associates in Applied Science in Data Processing and Information Technology

EXPERIENCE PROFILE:

Confidential, From: 07/2009 - 10/2009
Scottsdale, Arizona

POSITION: Project Team Coordinator

• Responsibilities include the development of a Knowledge Repository for the Finance Systems.
• Provide key technical leadership as part of the onshore team, augmented with technical consultants from offshore operations.
• Facilitate project kickoff meetings, prepare and track projects in MS Project and weekly progress reports.
• Coordinate and collaborate with all required parties (internal and external) to ensure seamless integration.
• Interview SME's and help identify capability gaps, constraints and other issues.
• Reverse engineer the identified components to gain a detailed understanding of the application.
• Document technical details of the application, consistent with CEM artifact standards.
• Document major process flows, logical and physical data models in compliance with finance methodology.
• Identify target areas and associated resource mix for subsequent development, QA or support activities.
• Develop framework Operations Plan, detailing procedures for On Demand delivery in Finance area.

IBM Z/OS, COBOL 370, DB2/SQL, QMF, SPUFI, CICS/IMS, MVS/JCL, VSAM, TSO/ISPF,
XPEDITER, FILEAID, CHANGEMAN, JOBTRAC/TWS, CCMENU, CLIST

Confidential, From: 12/2007 - 06/2009
Scottsdale, Arizona

POSITION: Senior Programmer Support

• Responsibilities include resolving production batch abends and failures for service delivery assurance.
• Incident management - logging, prioritizing and resolving incidents and track them against various SLAs.
• Problem management - resolving recurring incidents permanently, performing break fixes and implementing preventative action items.
• Change Management - submitting change requests, documenting impact and benefits, obtaining approval by a change control board and managing the implementation.
• Code and test application batch schedules during the test stage for production readiness.
• Setup and define test environments and regions for the applications development group for testing.
• Update procedures and guidelines and other technical documentations.
• Provide assistance and technical support to Development team and Business users.

IBM ES/90XX, COBOL II, COBOL 370, DB2/SQL, QMF, SPUFI, MVS/JCL, VSAM, TSO/ISPF, XPEDITER, FILEAID, CHANGEMAN, CA-7, CCMENU, CLIST

Confidential, From: 05/2007 - 11/2007
Phoenix, Arizona

POSITION: Migration/Conversion Analyst / QA Tester

• Responsibilities include the creation and maintenance of the UNIX test environments.
• Convert mainframe components (Programs/JCL/Procs/data) to UNIX standard code.
• Review and fix programs and other components to comply with formatting issues.
• Development of test data, test plans and other test documentations.
• Coordinate the execution of jobs during all phases of testing and test verifications.
• Maintain testing schedules and issues / defects logs.
• Resolve environmental and other logistical testing issues.
• Handle communications related to testing schedules and events.
• Assume project leader duties and responsibilities in the interim.

UNIX, Solaris O/S, Sunray, Unikix, Mainframe Batch Management/Transaction Processing, Micro-Focus
COBOL, DM-Express, and other UNIX utilities.

Confidential, From: 11/2006 - 05/2007
Phoenix, Arizona

POSITION: Development and Production Support

• Responsibilities include reviewing and promoting components to production prior to implementation.
• Code and test application batch schedules during the test stage for production readiness.
• Setup and define test environments and regions for the applications development group for testing.
• Monitor production batch reporting and on-line process.
• Enforce compliance with the change management approval process.
• Update procedures and guidelines and other technical documentations.
• Provide assistance and technical support to Development team and production support.
• Coordinate and facilitate Implementation planning meetings with all affected parties involved.

IBM ES/90XX, COBOL II, COBOL 370, DB2/SQL, QMF, SPUFI, MVS/JCL, VSAM, TSO/ISPF, XPEDITER, FILEAID, CHANGEMAN, INFOMAN/JOBTRAC, CLIST

Confidential, From: 06/2004 - 11/2006
Phoenix, Arizona

POSITION: Change Management Analyst

• Responsibilities include coding and testing application schedules for production.
• Maintain testing schedules and issues / defects logs.
• Resolve environmental and other logistical testing issues.
• Handle communications related to testing schedules and events.
• Evaluate, approve or deny requests for deviations from the change process.
• Conduct meetings where all affected parties are notified regarding their changes.
• Review application team components (source code - batch/onlines, JCL, etc.) prior to implementation.
• Provide technical support to Development team and production support.
• Attend implementation planning meetings and walkthroughs for script reviews.

IBM ES/90XX, COBOL II, COBOL 370, DB2/SQL, MVS/JCL, VSAM, TSO/ISPF, CHANGEMAN, INFOMAN/JOBTRAC, CLIST, TPX SUPERSESSION

Confidential, From: 06/1998 - 05/2004
Phoenix, Arizona

POSITION: Senior Programmer / Analyst

• Responsibilities include performing systems analysis, design, development, enhancements/maintenance, testing and implementation of various batch and DB2 programs.
• Participated in the full development life cycle from analysis to post implementation.
• Provide technical assistance to Jr. Programmers, Production Support, Business Analysts, Testing team, and other users as necessary.
• Supported in the development, maintenance and enhancement of the global-card network systems through ten releases which interfaces with multiple financial captures around the globe.
• Accomplishments include the infrastructure release of GNS (Global Network Services), TEU (Transaction Exchange Utility), and FINCAP (Financial Capture) systems.

IBM ES/90XX, COBOL II, COBOL 370, DB2/SQL, QMF, SPUFI, MVS/JCL, VSAM, TSO/ISPF, XPEDITER, FILEAID, ABENDAID, CHANGEMAN, REXX, CLIST, Method/1

Confidential, From: 04/1997 - 05/1998
Ahwatukee, Arizona

POSITION: Programmer / Analyst II

• Worked as an application programmer/analyst performing systems analysis, development, enhancements, testing, and implementation of various batch and DB2 programs.
• Participated in the full development life cycle from analysis to post implementation.
• Provides technical support and assistance to the testers and the implementation team.
• Maintained and enhanced a billing system which consist of Life, Fire, Auto, Commercial businesses and various insurance interface programs.
• Accomplishments include the development of Client Systems Interface (CSI), and Mass Marketing Reporting (MMR).
  

IBM 3090, IBM S390, COBOL II, DB2/SQL, QMF, SPUFI, MVS/JCL, VSAM, TSO/ISPF, XPEDITER, FILEAID, ABENDAID, ENDEAVOR, REXX, CLIST, CICS (Light), YOURDON

Confidential, From: 03/1995 - 04/1997
Ahwatukee, Arizona

POSITION: Operations Scheduling Analyst

• Oversaw operation of the IBM 3090 and 9000 series mainframes.
• Coordinate the running of batch and on-line processing.
• Scheduling production/test run jobs.
• Supported control in resolving production batch abends.
• Monitored IMS and CICS online networks.
• Provided off-hours support for Customer Service Help Desk.
• Monitored and executed daily backups for Disaster Recovery.
• Escalate problems to Tech Support and Management as required.
• Trained, supervised and evaluated subordinates on an interim basis.
• Assumed supervisor duties in the absence of the shift supervisor.

Confidential, From: 11/1990 - 03/1995
Phoenix, Arizona

POSITION: Computer Systems Coordinator

• Monitoring and backing up disks and other storage media.
• Loading and updating customer master files.
• Provide users with application and technical support.
• Downtime problem-solving and troubleshooting systems.
• Develop and update Systems Operations and Procedures.
• Report distribution to Data Processing & Management Staff.
• Preventative maintenance and computer site security.
• Printer and computer peripheral operations.
  

VAX 4400, VAX 8600, VAX 11/785, VAX/VMS, VMS/DCL, IBM Series I, IBM System 36