SUMMARY

Principal Software Quality Test Engineer offering expertise in telecommunications. Experienced and effective problem-solver with an emphasis on analyzing customer needs to ensure successful technical solutions. Self-motivated and energetic individual who is highly organized and can work independently and with cross functional teams.

TECHNICAL KNOWLEDGE

SONET, SDH, WAN, DWDM, SNMP HFC Networks, RF-CATV MS-Windows, UNIX, Linux Platforms
IP Routing – RIP, OSPF, TCP/IP Digital Video Head-End Basic level TCL, Perl, Expect
ATM, Frame Relay, 1G/10G Ethernet Optical Fiber Characterization HP Open View,
Interoperability/Regression Testing MPEG-2, Network Management Rational tools (ClearCase/ClearQuest)
Spectrum and Network Analyzers Signal and Noise Generators Ixia, Adtech, Exfo Gnubi EPX-16
Agilent OmniBer 718/OTN/ XM Agilent N2X Router Tester Network Management System
MS-Office (Word, Excel, PowerPoint, Outlook, Visio)

PROFESSIONAL EXPERIENCE

Confidential, Chelmsford, MA 2005 - 2009
Principal Software Quality Engineer

• Major contributions in characterizing the system performance of the 10-Gigabit Ethernet software feature.
• Independently developed software quality test plans for manual and automated test suites.
• Characterized 10-Gigabit Ethernet performance by developing automation scripts to test SONET/SDH switchover and reversion times. The test results were measured against customer requirements.
• Performed embedded software feature testing in the following areas, BLSR, APS, 1G/10G Gigabit Ethernet.
• Major contributor in performing customer demonstrations for Sycamore Networks Optical Networking products which generated future deployment and revenue.
• Discovery and documentation of software and hardware defects on the embedded and Network Management System. Verification of these defects when a fix was made available.
• Interfaced with the software development team to isolate and resolve technical system level issues.
• System test functionality included knowledge of optical networking protocol test equipment. Agilent OmniBER/OTN, N2X 1G/10G Ethernet Router tester.
• Key contributor to engineering project teams to deliver quality software on time with state of the art Optical Networking solutions.

Senior Network Support Engineer ,Confidential,

• Major responsibilities included key Account Support Engineer for Vodafone (UK) and Vodafone (Netherlands)
• Maintained call-tracking database with required information as customer calls are handled on a daily basis...
• Provided 24/7 technical support to remote customer sites via telephone, modem and VPN access.
• Troubleshoot large SONET/SDH/WAN optical switch networks and Network Management Systems, to quickly resolve customer issues and minimize any equipment downtime or failure conditions. Utilized the technical service lab in an effort to recreate and resolve customer issues.
• Verification of hardware/software upgrades, and developed test plans for assigned accounts for customer acceptance testing.
• Created documentation for system maintenance, upgrades and troubleshooting projects.
• Developed expertise in specific areas (i.e. technology, product, or skill set). Transfer this skill in order to educate colleagues via presentations (chalk talks) or written documentation (technical tips, white papers, etc).

Confidential, Westford, MA 2000 - 2004
Senior Software Quality Engineer
Major contributor in developing and executing automated and manual test scripts, these accomplishments met team objectives and played a significant role in customer software release milestones.

• Analysis of design requirements, creation and execution of test plans, in support of functional test which included, ATM, Frame Relay, Circuit Emulation, and IP protocols.
• Performed ATM, Frame Relay performance and capacity testing with the use of internal automation test tools to simulate a loaded network, and to measure against system requirements.
• Performed redundancy testing of software and hardware applications to ensure feature testing reliability of the signal processor for Lucent’s CBX-3500 ATM / Frame switch.
• Modified Tcl, perl, (C/C++ based scripting language) scripts when logging and CLI changes are made.
• Entered software defects in the following areas, EMS-CBGX Client, Provisioning Server, and Switch Software and verification when a fix was made available.
• Lab setup and circuit configuration for interoperability with Cisco Routers, Cascade Frame Relay Switches, Fore ATM Switches and test tools such as SUN Workstations (UNIX), Ixia, Adtech traffic generation.
• Executed System software Regression testing which included IP, BGP, OSPF, RIP, DHCP, SNMP, and Gigabit Ethernet Protocols.
• Interacted with software development during the process of entering software defects and following up with verifying the fix when made available.

Confidential, North Andover, MA 1990 – 2000
Senior Network Support & Integration Engineer
Major responsibilities included test plan development and customer network acceptance testing which generated over 50 million dollars in revenue for the company.

• Customer Technical Support Engineer with 24/7 on call coverage for Lucent Technologies Switched Digital Broadband Access System designed to provide broadband (video) and narrowband (telephony) services.
• Achieved continued respect from the customer by resolving technical support issues in a timely manner. Performed software & hardware upgrades at customer sites.
• Recognition and promotion for planning and field integration of MPEG-2 over ATM video network... Lucent Technologies products, FT-2000, DDM-2000, PSAX-2300, 600, 100, Lucent Digital Video Encoder / Decoder. HP OpenView for Network Management. (1+1, UPSR, BLSR, concatenated payload, MPEG-2 over ATM).
• Performed fiber characterization field measurements OTDR, PMD, CD with major telecommunication companies.
• Developed and executed test plans for Head end and video hub testing, integration of digital video equipment used in a traditional head end environment.
• Developed test Plans for Customer acceptance testing on SONET and ATM networks (1+1, UPSR, BLSR, concatenated payload).
• Instrumental in identifying network issues and following the chain of command through program management in order to organize the appropriate team to achieve a resolution.
• Performed system integration for VF, 64 QAM and QPSK modem testing to ensure product and network stability for HFC-2000. RF-CATV measurements (CSO, CTB, and CNR) for outside plant characterization of existing cable customer networks. Successful system turn-up and test of first HFC telephony field trial with a leading cable company for Lucent Technologies HFC-2000 Broadband Access System.

EDUCATION : ASET Electronic Technology