Summary
A quality assurance engineer with over 12 years of experience. Results-oriented, high-energy, hands-on professional, with a successful record of accomplishment in building and leading highly technical teams on high-profile projects from design to delivery. Reputation for providing strong leadership, excellent communication skills, and a can do attitude. Possess a high level of business sense with a customer focus, technical aptitude, and analytical ability to excel at work.
Experience

Confidential,06-2011 – Present, Billerica, MA
- Senior Manager, QA and Release Management

• Built and managed a local and offshore, QA and release engineering organization (12+ employees) from the ground up
• Developed overall quality strategy, process for the company, and all facets of the software development life cycle
• Managed multiple projects and ensured local and offshore teams delivered the highest quality, and alignment with the business and the overall company strategy
• Acted as a liaison between QA, engineering and operations, and the ability to influence changes to achieve results for the business
• Designed a source code branching scheme that accommodated and supported the aggressive business deliverables, and cross-team dependencies in a SaaS environment
• Architected an automated continuous integration system to build and deploy to various servers
• Provided operational support, proactively managed uptime, monitoring and maintenance of Development/QA/Staging/Production environments
• Participated in change management meetings and owned changes submitted through the CM Process
• Procured QA software tools, developed QA procedures and established quality assurance methodologies/standards in order to mentor the understanding of quality objectives in the organization.
• Administered, managed, and maintained JIRA bug tracking and test case repository systems
• Managed hiring, retaining, inspiring, and growing talented engineers
• Budget responsibility for the teams; includes salary and performance bonus
• Skills and Tools used: SQL Server, Apache/Tomcat, JBoss, Jenkins/Hudson, SVN, SugarCRM, MS Project, JIRA, TestLog, VMware, SoapUI, Artifactory, Selenium
• Technologies: C++, .NET C#, JAVA, PHP
• Platform: Windows

Confidential,Business Analytics, 11-2005 – 06-2011, Littleton, MA
- Manager, Software Quality Engineer

• Managed and led local and offshore teams((11+ employees) to deliver outstanding business results by anticipating and removing obstacles to enable their optimal performance, and connecting them with the company overall business strategy
• Provided leadership mentoring to employees as part of the IBM leadership program
• Directed overall test strategy and authored test plans to validate software functionality conforms to product design specifications
• Facilitated regular cross-functional team communication to ensure product readiness
• As part of the project executive team, provided regular project status with management; assess major risks and needs, monitor progress, and influence change when business needs arise
• Delivered and reduced the need for high quality interim releases (Hot-Fix’s), and provided process improvements (builds, packaging, and testing) in Third Level Support to increase customer satisfaction.
• Continually improved QA processes, practices, tools, systems, and standards to changing business needs
• Supported the adoption and acculturation of QDD/Agile and pragmatic product management
• Maintained and administered the JIRA bug tracking and the test case repository systems
• Ensured the continuous development and coordination of test automation within the group
• Validated various performance and scale improvements through blitz sessions and customer specific tests through automation
• Managed and provisioned, as needed, tests systems in the lab infrastructure
• Managed all facets of immigration work for employees; Work Visa’s and Green cards
• Hired, retained, and inspired talented engineers
• Budget responsibility for the teams; includes salary, performance bonus, and hardware
• Skills and Tools used: TestLog v2.0, JIRA, Visual source safe, SVN, MS Project , IIS, Visual studio, VMware, Rational ClearQuest
• Technologies: C/C++, .NET (C#, VB), JAVA
• Platform(s): Windows (x86, x64, Itanium), HP, Solaris, AIX, RHEL

Confidential,8-2005 – 10-2005, Westborough, MA
- Senior QA Engineer

• Provided a critical role in the overall testing of the workflow of the VSI v2.0 (Virtual Service Infrastructure) which included the VSIadministrator, VSImanager, VSIgateway, and VSIenterprise in a complex network.
  Authored and executed test plans for:
• Rules based on policies on the VSIenterprise.
• VSI compliance with BIND v9.0 and Microsoft’s DNS server
• Passive FTP support over a Directed Circuit
• All facets of the reporting functionality in the VSIadministrator and VSIenterprise for compliance with Sarbanes-Oxley/HIPAA
• Backup and Restore functionality in the VSIadministrator, VSIgateway, and VSIenterprise
• Instigated deployment recommendations for Tomcat to the development group
• Skills and Tools used: Tomcat v4.x, Squirrel, IbWebAdmin, firebird v1.5, TestLog v2.0, RADIUS server
• Platform(s): Windows, Redhat 9.0

Confidential,10-2003 – 8-2005, Waltham, MA
- Senior QA Engineer / QA Lead

• Led the QA organization including project planning, resource management, and status reporting for the major Affinium Suite release
• QA lead for the real-time product, eMessage, and the security product, ASM (Affinium Security Manager). This included the integration parts of these products to the flagship product, Affinium Campaign
  Responsibilities included:
• Investigated performance issues on the eMessage product: Horizontal and vertical scaling
• Authored test plans based on technical requirements, functional, and design specifications
• Testing of the product against a complex matrix (DB’s vs. OS vs. Web App Severs)
• Lead the certification and deployment strategies of Affinium Products on Weblogic and Websphere
  Responsibilities included:
• Licensing issues
• Triaged Web App Server issues
• Contact person for BEA and IBM
• Provided J2EE compliance recommendations to the development group
• Managed the outsourced I18N testing for Affinium eMessage
• Assisted in the evaluation and recommendation in the automation tools initiatives ( Mercury Quick test pro v8.0)
• Key player in the growth of the QA organization: conducted phone screens and interviews
• Instigated the writing of the install guides for eMessage and ASM (Affinium Security Manager)
• Resolved escalated customer issues by working closely with technical support and development
• Won the “Above and Beyond Award” in 2003 and 2004
• Skills and Tools used: SQL Server, Oracle, DB2, Teradata, Weblogic, Websphere, Perforce, Squirrel, XML,

Visio, MS Project

• Platform(s): Windows, HP-UX, Solaris, AIX

Confidential,03-2000 – 10-2003, Westborough, MA
- Software Engineer

Hewlett-Packard/ Confidential, (Littleton, MA):
- Maintained software for TCP/IP networking applications and the TCP/IP kernel which is a
IPv4/IPv6 hybrid Stack. Specifically fixed defects in the BIND, GATED, and DHCP Protocols

• QA Lead, desgined and implemented test procedures for the QA group in the following: SSH, BIND, DHCP, GATED, ROUTED, IPv6, SNMP, LoadBroker, Metric server, Bootp, and Clustering
• Reproduced complex customer issues inhouse
• Recommended hardware and software requirements for the laboratory
• Implemented and maintained a complex network topology in the laboratory
• Wrote and maintained test scripts written in DCL (Digital Command Language)
• Skills and Tools used: C, Protocol analysers, Apache, DCL(Digital Command Language) script ,

IIS Server, Visio

• Platform(s): Windows, OpenVMS, RedHat 8.0, HP-UX, FreeBSD, Tru64, CISCO routers

Human Asset Technologies (Startup):
- Developed and maintained their comprehensive web-based performance management system
software
- Skills and Tools used: VB.NET, ASP.NET, SQL, IIS Server
- Platform(s): Windows

ON technology (Startup):
- Ported their windows based product for managing a range of computers and devices over
corporate networks and the Internet, under the control of centralized administration servers, to
Linux , Solaris, and HP-UX platforms
- Executed various test scenarios to qualify the successful completion of the port
- Skills and Tools used: Java, DHCP, Bootp
- Platform(s): Windows, RedHat 8.0, HP-UX, Solaris

Progress Software Corporation:
- Verified bugs and ran regression tests in the latest builds
- Executed various sanity test scripts that would exercise interoperability between platforms and
databases
- Skills and Tools used: SQL, Progress 4GL, C/C++, Visual Studio 6.0
- Platform(s): Windows, HP-UX, Solaris

Workgroup Technologies:
- Developed and Maintained the client/server PDM(Product Data Management) software
- Made significant performance improvements between the client and server using Rational
Quantify, which in turn led to a 400 % boost in the client-server communication
- Analyzed and fixed code for large memory leaks using Rational Purify
- Executed nightly builds on the Unix platforms to make sure the builds were clean
- Skills and Tools used: Visual Studio 6.0, C/C++, Rational Quantify, Rational Purify
- Platform(s): Windows, HP-UX, Solaris

Live Vault:
- Developed part of the GUI for their backup services and data disaster recovery system software
- Tools Used: Delphi 4.0
- Platform(s): Windows

Confidential,Worcester ,MA.
- Programmer, IDRISI,Project, Fall1998 spring 1999
- Assisted in the development and conducted testing of the Geography Information Systems
software
- Responsibilities included coding and porting of code from Visual Basic 4.0 to Delphi 4.0
- Skills and Tools used: Visual Basic 4.0, Delphi 4.0, and Visual Source safe
- Platforms: Windows

Education

- B.A., Mathematics and Computer Science