Quality Software Engineer Resume

Testing

Bring more than ten years of office/customer support experience working within time-critical testing environments
Excellent communicator with strong time-management and customer needs assessment skills.
Nine Years of experience in software quality assurance with black box testing.
Exercise independent judgment, decision making, and problem solving abilities.

Key Skills

Office Skills:

Quality Assurance Software Testing Telephone Customer Service

Computer Skills:

Word Excel Outlook Power Point

Professional Experience

Confidential. Contract Quality Software Engineer, 11/2010 – 10/2012

Testing the video functionality of the Flash Player on multiple Operating Systems platforms including Win 8, Win 7, XP and Mac 10.8, 10.7. Execute video test cases across an array of machine configurations including Intel, AMD and Nvidia graphics cards with a meticulous attention to detail. Analyze test results and write detailed reports that accurately isolate problems
Testing the video functionality of the Flash Player on Google TV Android. Perform functional, regression, acceptance, performance and web-browser testing
Perform testing in video transmission/streaming on various protocols including HTTP Streaming/ RTMP/RTMPS/RTMPE, H.264, 3D and Zinga games
Investigate failures and determine root causes and work closely with the developers to solve issues

Confidential, Cupertino CA Software Quality Assurance Engineer, 2007-2010

Responsible for testing hardware and software compatibility on HP personal computers. Testing Pavilion and Presario systems with their respective software builds running Windows 7/Vista. Utilize a wide range of test procedures and diagnostic equipment to test and qualify systems, products and assemblies. Install, configure and troubleshoot motherboards, hard drives, printers, SCSI, video cards, power suppliers, and other external devices. Perform ghost images and destructive recovery testing. Configure personal computer systems with specified hardware
Responsible for testing HP TV MediaSmart software which allows sharing digital media files with any UPnP-compliant media server. Perform web services testing that HP has partnered with a number of service providers to offer video, photo, music, and YouTube services

Confidential, Cupertino CA Product Support/Desktop Specialist, 1994-2006

Performed all aspects of verification, including feature testing, functional testing, unit testing, regression testing and performance testing through all phases of development life cycle of a HP Order Fulfillment Quotation application
Designed functional and regression test cases for support personnel
Remotely connected to customer PCs using PcAnywhere and Virtual Classroom to investigate issues, analyzed log file, performed root cause analysis, and recommended resolution or collected data to be used by the development team
Provided telephone support for users requiring technical assistance with desktop and laptop via PcAnywhere and Net meeting. Investigated and solved software configuration and integration issues. Assisted customers with connection issues between desktop and mobile computers to the TCP/IP based network
Excelled in role requiring the ability to handle a variety of customer service and administrative tasks and resolve customer issues with expediency

Education

Associate of Science in Electronics,
Training: Software Test Management, Creative Problem Solving, Project Management, Projects using MS Project, Windows Server 2003 Network Infrastructure