Objective: 

A Lead or Senior QA position requiring proven experience in using strong analytical, leadership skills and creative ability to consistently meet existing and new challenges.

Summary:

• Twelve years of experience in Software Quality Assurance.
• Extensive curriculum in software QA manual testing.
• Automation testing execution and data set up
• Six years overall leading testing teams and setting up new teams with policies, procedures and guidance
• Mobile eCommerce Testing
• Mobile App Testing
• Social Networks testing
• Online Shopping Testing
• Online Banking
• POS
• Knowledge of software testing methodologies: Waterfall, RUP, Agile
• Theoretical and practical knowledge of various Software testing technologies including Functional, Acceptance, Regression, Stress Tests and Bug Verification.
• Practical experience with Windows and UNIX platforms
• Web-logic
• Java code base
• .NET
• Proficient in writing/implementing Policies, Guidelines, Test Plans, Test Cases, Test Scenarios and Test Matrixes.
• Proficient in Bug Detection, Classification, Documentation, Isolation, Analysis and Filing bug reports.
• Knowledge of System Development Life Cycle (SDLC) Methodology.
• Ability to handle a great variety of tasks simultaneously and sufficiently dynamic, team player, highly self-motivated and eager to learn.
• Industry Experience: Banking, Finance , Billing, Wireless, Web, B2B, B2C, Commerce, Telecommunications
• Web Technology servers, portals, proxy servers, application servers, database servers

Expertise:

Operating systems: 
All Windows platforms, UNIX, Apple OS, varies Mobile OS, Apple iOS, Android, Blackberry

Software: 
Eclipse, XML Spy, Microsoft Office, Defect tracking: Various Internet Applications, Client Utility 2.0, Client Access Protection by Oracle, ClearQuest, Oracle (PeopleSoft) Enterprise Customer, Mobile Applications, Relationship Management (CRM) CCM, Hogan, SOAP UI MySQL Navigator, HP Quality Center, ClearQuest, DB Visualizer, JIRA, ServiceNow, Confluence, DeviceAnywhere Test Center, DeviceAnywhere Enterprise Automation, Putty, Oracle R.12, DemandWare Business Manager, RTC, Microsoft SQL Server, .NET, Sterling Order Management System by IBM, WMS WebSphere, Cybersource Fraud and Credit authorizations, Sharepoint, Adobe Scene7 Dynamic Media, BazaarVoice, ePrize Promotions Systems, SAP Retail, POS Tradewind

Career Profile:

7/2011 to Confidential,San Francisco, CA 
Lead QA Engineer

• Testing mobile ecommerce on multiple mobile devices
• Mobile POS
• Testing mobile applications via Simulators Device AnyWhere, DeviceAnywhere Enterprise, Mobile Automation
• Mobile Devices and Apps on Apple iOS, Windows Mobile 7 OS, Android OS, Blackberry OS
• Testing Order Management System
• Setting up cross-team communications with Vendors, IT, PM and Business partners
• Monitoring daily, weekly, monthly progress and taking actions if projects were in danger of falling off the delivery timeline
• Performing manual, usability, compatibility, functional, acceptance, integration and regression tests
• Writing test plans and test cases based on the Requirement, Design documents and Wire Frames
• Producing test scenarios and end user test scripts to verify new and existing functionalities
• Microsoft SQL Server SQL queries using Oracle for data manipulations and validations
• Web Services testing: Retail transactional settlement file, secured credit card authentication and authorization services
• Working with multiple applications interfaces to support testing of primary application
• Log, track, and verify resolution of software and specification defects
• RTC to track defects
• Tiger Teams meetings (Scrum)
• Testing application interaction with online Ecommerce
• POS Tradewind testing and integration in POS Lab with IBM registers
• Oracle R.12 to process transactions
• Middleware WMS WebSphere mapping testing
• Cybersource Fraud and Credit authorizations testing
• End to End Testing
• Adobe Scene7 Dynamic Media Solutions testing content changes
• ePrize Promotional engine testing custom Marketing tool
• BazaarVoice testing reviews’ tool
• SharePoint Tracking requirements
• Working with multiple vendors

10/2010 to 7/2011 Confidential,San Francisco, CA 
Lead QA Engineer

• Worked on brand new eCommerce and mobile eCommerce sites to set up all testing activities
• Performed manual, usability, compatibility, functional, acceptance, integration and regression tests
• Tested mobile shopping on multiple mobile devices
• Apple iOS, Android OS, Blackberry OS, Windows Mobile, Pocket PC, Pocket PC Phone Edition
• Tested mobile applications via Device AnyWhere Test Center
• Mobile Automation
• End to End Testing
• Wrote test plans and test cases based on the Requirement, Design documents and Wire Frames
• Produced test scenarios and end user test scripts to verify new and existing functionalities
• DB Visualizer SQL queries using Oracle for data manipulations and validations
• Web Services testing: Retail transactional settlement file, secured credit card authentication and authorization services
• Worked with multiple applications interfaces to support testing of primary application
• SOAP UI
• API
• Logged, tracked, and verified resolution of software and specification defects
• JIRA to track defects
• Tiger Teams meetings (Scrum)
• Tested application interaction with Facebook and Twitter
• Tracked requirements using Confluence
• Worked with multiple vendors on a daily basis

11/2007 to 10/2010 Confidential, San Francisco, CA 
Lead QA Engineer

• Worked on .NET Customer Service application platform
• Analyzed applications to determine staffing needs for upcoming projects
• Created Sizings
• Performed manual, usability, compatibility, functional, integration and regression tests
• Wrote and executed test scripts in Java using Eclipse
• Worked on Internet Banking projects
• Oracle (PeopleSoft) Enterprise Customer Relationship Management (CRM) testing security settings for customers’ online sessions
• Wrote test plans and test cases based on the Requirement, Design documents and Wire Frames
• My SQL Navigator SQL queries using Oracle for data manipulations and validations
• Web Services testing: Secured authentication token for online transactions, fraud detection for online sessions
• Worked with multiple applications interfaces to support testing of primary application
• Logged, tracked, and verified resolution of software and specification defects
• HP Quality Center 9.2
• SOAP UI
• Eclipse
• End to End
• ClearQuest Defect Tracking

02/2006-11/2007 Confidential,San Francisco, CA
Lead QA Engineer

• Wrote test plans and test cases based on the Requirement, Design documents and Wire Frames
• Produced test scenarios and end user test scripts to verify new and existing functionalities
• Worked with Oracle WebLogic systems
• Worked with multiple applications interfaces to support testing of primary application
• Utilized functional knowledge of applications to provide technical assistance in identifying, evaluating, and resolving basic test problems
• Coordinated with groups in 4 onshore-offshore locations to perform required tasks
• Created test data using backend databases
• Preformed production certification
• Analyzed, tested, and certified application specific software and performed variety reviews of business requirements and functional specification documents

3/2003-1/2006 Confidential,San Francisco-Concord

• Designed and executed test plan and test cases, that ensure product meets customer specification for web applications
• Performed automated SILKTest, manual, usability, performance, compatibility, functional, integration, regression tests and web based applications
• Worked as a Lead on multiple projects to set up all testing activities:
• Analyzed applications to determine staffing needs for upcoming projects
• Assisted in selection of staff from existing and new testers
• Wrote policies and procedures for testing team for multiple projects on the platform
• Set up cross-team communications with IT, PM and Business partners across product lines
• Represented platform in overall Projects meetings
• Created multiple reports and presentations
• Monitored daily, weekly, monthly progress and taking actions if projects were in danger of falling off the delivery timeline
• Tested mobile systems for field personnel on multiple mobile devices for Nextel with CSG systems
• Used Mercury Interactive Test Director test management tool to manage QA process
• Reproduced customer problems and identified cause of failure
• Tested TechNet Mobile application on varies Nextel devices. (Service technicians’ route/customer management application)
• Worked closely with developers to quickly resolve problems under tight deadlines
• Discovered bugs, wrote up bug reports; validated bug problems and verified bug fixes.
• Created test data using backend databases
• Performed production certification
• Analyzed, tested, and certified application specific software and performed variety reviews of business requirements and functional specification documents.

1/2000 3/2003Confidential,San Francisco

• Participated in Software Development Life Cycle of developing numbers of TELCO and business applications
• Tested AT&T’s IDEAS software and use IDEAS along with CICS to implement the 800 numbers, going through the developing process with programmers to analyze problems and verify fixes, create new and modify existing applications
• Network communication and connectivity tests; equipment initialization and setup tests; system, integration, and component level functional tests; user interface testing; regression tests and version compatibility tests
• Developed test plans, writing test summary reports as well as documenting and verifying defects through a defect tracking system
• Tested, verified customer call routing applications as well as any changes to existing applications manually
• Developed and executed Test Plans and Test Procedure as a part of Software Development Life Cycle

Education:

• BS in Business Management