QA Engineer Resume

OBJECTIVE:

Utilize my past experience as a Technical Recruiter within the Engineering and Information Technology sectors to assist a driven staffing firm in sourcing top quality candidates to clients in order to assist in the overall growth of the firm.

EXPERIENCE:

1/03 - Present Confidential, Northford, CT
Account Manager/Recruiter

Acquired clients, qualified job requisitions, submitted candidates, followed up on feedback, coordinated phone and in-person interviews with client contact (IT/Engineering Managers and/or Human Resources/In-house staffing).
Generated leads via networking, recruiting, job boards, cold calls, as well as other sources.
Placed high-end technical professionals in the Engineering and Information Technology Industries in full-time positions. Specialized in Software, Electrical & Mechanical Engineering, Software and Hardware Test Engineering, Database Administration and Software Development.
Effectively recruited candidates through Internet research, internal database, cold calling, referrals, networking and other strategies.
Responsible for checking references, negotiating terms and rates for each project, coordinating the interview process, extending offers, and closing candidates.

7/02 - 1/03 Confidential, Hartford, CT
Helpdesk Lead

Led a group of 15 helpdesk associates to determine severity of helpdesk-related issues within UHG's local and remote groups. Determined and delegated Severity one and two issues to appropriate technical staff, i.e., Server, Middleware, Software Development staff. Followed up with respective staff until high severity issues were rectified.

10/00-7/02 Confidential, Burlington, MA
QA Engineer
Worked within a team of seven QA Engineers, testing and logging bugs against software released by the Windows engineering team for the Black Rocket e-Business Solutions project.

6/00-10/00 Confidential, Middletown, RI

Network Administrator

Independently maintained and administered 4 NT servers while also acting as desktop support, troubleshooting various problems within the Voice-Over-IP engineering team of 25. Windows NT Workstation was the engineering platform in use.

7/99-6/00 Confidential, Boston, MA
Desktop Support
As part of a team, supported over 60 end-users, locally and remotely, resolving various computer and network issues. Remote connectivity was made possible by either CarbonCopy32, or SMS. Operating Systems supported include; Windows 3.1, 95, 98 and NT Workstation.

3/98-3/99 Confidential, Westborough, MA
Desktop Support
Provided support for more than 100 users in a Windows 95, 98 and NT Workstation environment as a member of the Computer Support team. Upgraded and replaced various software and hardware components such as Operating Systems, software applications, network and video cards, modems, etc.

11/97-3/98 Confidential, Westford, MA

Desktop Support

Built Windows 95 and NT Workstation desktops for various departments within the organization. Resolved computer and network issues that users were having while updating and tracking end-user calls using Lotus Notes.

EDUCATION:

BA in Management

References furnished upon request

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