Senior quality assurance analyst/technical support

Senior Quality Assurance professional and technical support engineer with over 7 years of progressive experience, significant system experience in telecommunications, financial services, and social enterprise management services industries with significant off-shore project team communications experience.

Experience in medium to large complex engagements throughout software lifecycle as a Senior quality assurance analyst testing leadership to:

• Highly responsible, dedicated team player and high performing individual in challenging environments and aggressive deadlines
• Possess excellent delivery track, and experience in testing Web, Client/server and media editing applications.
• Superior communication, and ability to multitask in multiple projects
• Excellent understanding of Software Development Life cycle using Waterfall and Agile, database systems and Test methodologies
• Hands-on experience in defining, documenting and executing manual test cases, requirements traceability matrix and test plans
• Conducted Black Box and White Box testing, GUI, functional, regression, and Backend testing
• Trained in Automation Testing tools using WinRunner, LoadRunner, Test Director and Quick Test Pro
• Extensive use of SQL query for back-end testing to verify the flow of data between back-end and front-end.
• US Citizen (Clearable)

Technical Proficiencies:

Languages

Java, JEE (JSP, Servlet, JDBC, EJB), JavaScript, HTML, XML, ANT, .NET Framework, ASP

RDBMS

ORACLE, DB2, SQL Server

Web/Application Servers

WebSphere Application Server, WebLogic Application Server, Apache Tomcat

Integrated Development Environment (IDE)

Eclipse, Rational Software Architect

Source control/Defect tracking tools

Rational Clearcase, Rational Clearquest, Lotus Notes

Testing tools

Mercury WinRunner 7.6, LoadRunner 8.1, Test Director 7.6, Quick Test Pro 8.1, SOAPUI 3.6.1

Productivity tools

Visio, MS Office– Word, PowerPoint, Excel, Rational ClearQuest

Operating Systems

Windows XP/7.0, Unix-HP

Professional Experience

Confidential– herndon, vaoct 2008- jun 2012
Senior Quality Assurance and Support Analyst
Confidential developed a market-leading integrated case management capabilities that allows caseworkers to manage individuals, families, programs, service providers, and service plans in a structured and integrated manner to achieve successful citizen and program outcomes. As a quality assurance and support analyst, I was primarily responsible for testing multiple Confidential based social enterprise management applications on multiple platforms.
Key Achievements:

• Created test plans and test cases for various use cases
• Conduct customer support calls where current application issues/defects are discussed
• Executed test cases, coordinated go-live updates with customers
• Experience with building and deploying case management application with various configuration/ combinations of application server and database systems such as WebSphere/WebLogic and DB2/Oracle
• Documented steps for customer to install patch/defect fix to resolve the issue.
• Analyzed customer issues, triaged them to validate the defect and coordinate with various development teams globally and then update client with the fixes
• Assigned to Govt of North Carolina and Govt of New Jersey as first point of contact to address any application issues.
• Worked with Global development, test and support teams with locations in Ireland, Canada and India
• Created and managed customer codebase and managed release notes for each build
• Mentor new hires and juniors
• Achieved Confidential Business Analyst Certification

Environment: J2EE, Java, EJB, JSP, Servlets, JDBC, Eclipse, WebLogic 10, WebSphere 8, Tomcat, DB2, Oracle 11g

Confidential– ashburn, vanov 2005- jun 2007
Quality Assurance Analyst
Confidential Business developed a Hosted Secure Instant Messaging (IM) Service to enable real-time collaboration and communications in the workplace that meets enterprise needs for security and usage management. An application helping business and government customers increase productivity and enhance communications among employees, vendors and partners. As a Test engineer, part of Quality Assurance team of Ten to Test multiple Instant messaging and Media applications.

• ICF (Interactive Content Factory) Media Platform Enterprise Edition.
• IN-A-BOX 1.0, 2.0- HSIM (Hosted Secure Instant Messaging)

Key Achievements:

• Interacted with the offshore Development team in United Kingdom to resolve defects
• Backup to Test lead, communicated daily/weekly Test Reports to the Management team
• Executed Unit testing, Functional testing (manual), regression testing, Integration testing, Performance testing, End to End Testing, Acceptance Testing of the implemented functionality.
• Created requirements traceability matrix and validated that all requirements are tested
• Once the developer fixed the defect, validated the defect and resolved it
• Applied multiple patches to the test environment.
• Defects were created and maintained in Rational ClearQuest.
• Managed Pilot installation of ClearCase for the systems analysts and test team members.
• Installed and configured QA environments and servers
• Created and maintained BUG reports, Release Notes
• Maintained all Test artifacts in ClearCase
• Created Test Plans and Test Scripts for HSIM (Hosted Secure Instant Messaging) project

Environment: Rational ClearQuest, Rational ClearCase, Microsoft .NET framework 1.1 & 2.0, ASP, SQL

Confidential– cincinnati, ohmar 2004- sep 2005
Quality Assurance Analyst
As a QA Analyst, part of Quality Assurance team of twelve in Apollo Workstation Customer Service Application to provide Confidential with a next generation Web based Call Center Customer Service application. Confidential manages multiple credit card companies such as JCPenney, Sam’s Club, and others.
Key Achievements:

• Creating the Test scripts based on assigned Use cases such as New Account generation, Create a Request, Membership and insurance.
• Interacted with the Business analysts to clarify Use case related questions and understanding the requirements
• Defects were created and maintained in Rational ClearQuest.
• Responsibility for executing the test cases of various screens related to the use cases.
• Executed Back-end testing, Functional testing (manual), and regression testing of the implemented use cases.
• Interacted with the development team to resolve the defect
• Once the developer fixed the defect, validated the defect and resolved it.

Environment: ORACLE 9i, SQL, DB2, Rational ClearQuest, WebLogic Application Server 8.1, J2EE