Professional Summary

• Over 9Yrs+ of experience in the field of Information Technology of which 7+yrs as Software Quality Test Engineer, Quality Analyst, Systems, verification & validation in diverse fields like: Telecom & Health Care. Rest of my experience as IT Test Analyst | Tech Lead in QA stream both manual and automation testing of Client/Server and Web based applications
• Hands on experience in gathering User Interface and Business Requirements and expectations from Subject Matter Experts and documenting them in Business Requirement Specifications.
• Organized many brainstorm sessions with Application Development teams, Requirements Planning teams, Workshops and Requirement elicitation sessions, with client Representative, stakeholders and the IT group, experience in performing Project Scheduling.
• Extensive exp in various testing strategies like System, Integration, Load, Stress and volume, End-to-End, User Acceptance Testing and Manual testing of UI and Web Applications extensively worked in creating and reviewing Test Procedures, Test plans, Test cases for quality assurance, analyzing bugs, interacting with team members in fixing errors
• Proficient in manual and automated testing of web applications. Designing test plans, test cases & test scripts. Tested Web applications for browser Compatibility, Performance, Functionality, Database, Stress and Load. Actively involved in various phases of the testing cycle such as Functional, Regression, Integration, and System testing.
• Experienced in using automated testing tools like SOA Tool, Jmeter, and QTP, Load runner that easily record and maintain test scripts.
• Understanding of drug development process and working knowledge of FDA, cGxP’s (GCP, GLP and GMP) requirements.
• Good Knowledge Agile-testing methodology in UAT phase.

Professional Experience

Confidential, Feb. 2008 – Dec 2010
QA SoftwareTest Engineer- CvAS Services
Telcordia Technologies is a leading global provider of telecommunications software - wire line, wireless, and cable networks. The company delivers flexible, standards-based solutions that optimize complex network and business support systems, enabling customers to manage, transform and grow their businesses.

Responsibilities
Software QA Engineer:

Customers: Tata Teleservices (TTSL), Unitech (Uninor), Aircel Wireless, IDEA - India, Chunghwa ,Taiwan Mobile –Taiwan, & VMU-USA

• Responsible for Assessing Test effort for new features and 3 various field maintenance FTPs
• Tested and automated new feature testcases by developing test scripts and executing test cases, debug failed testcases and re-run with fixes.
• Reviewed and analyzed various requirements and design documents and prepare STTS (Test Plan) for various new features. E.g. MNP, IVR – Balance Enquiry, FTP Migration Tool and New Enhanced features ...
• Review requirement and design documents and provide comment as PT stakeholder. Interact with system engineers, developers (offshore), release manager and Documentation team.
• Maintained Share point for reporting data for all the FTP releases.eg: Regression runs – FTP’s with Number of MR’s and TC’s, Number of CSB’s applied with issues, Total new features, Execution plan.
• Use of TC-Tracker for testcase management and OnTrack for defect tracking.
• Review requirements and prepare STTS( Test Plan) for PPAD feature for different customers - PPAD , EVD Topup, MO –Mass outbound call, PC ..etc
• Applying CSB and providing comments on the implementation.
• Perform functional, integration testing using TI (Transaction Injector tool) and stability testing with NGS simulator and GUI.
• Test various new testcases using Voice (MO, MT, and MF), SMS, SAM-TXT, SAM-IVR call flows with rating rules.
• Use of TCTracker for testcase management and On Track for defect tracking, follow-up with developers to verify fixes and update status after testcase re-run.
• Tested PPAD feature in SLDB environment.
• Test Lead for TWM- 2 FTP’s (IVR Enhancement) and 3- Idea FTP’s for MNP Feature and Migration Tool FTP releases and validated MR’s ran Regression and created stability scripts.
• Tested Several FTP’s and packaged MR’s.
• Supported Tier 2 person for simulating the TWMfield issue and testing the fixes.
• Cluster ownership of IDEA PT maintenance cluster by turning up software, uploading daily software fixes etc...
• Mentor new team members in IDEA RCS services andfeatures, call flows, traffic setup, testcase setup and execution.
• Perform IDEA RCS services certification during ISCP platform software upgrades by setting up call traffic, running stability, monitoring traffic and running regression suite.

Environment: IBM-AIX (Unix), Oracle, GSM, SS7, ITU, SPACE, TI, MAP, SCCS, TCTracker (TestCase Management), OnTrack (Bug Tracking), WIN

Confidential,Device Agent Testing May. 2007 – Feb. 2008
IT Test Analyst | Tech Lead, QA - Operational

• mFormation Technologies Inc. is the leading provider of mobile device management software, offering a complete solution that enables mobile operators to rapidly accelerate their data revenues and reduce support costs. MFormation’s market-leading SERVICE MANAGER™ Suite is the most comprehensive over-the-air device management software solution in the industry. A modular solution, the suite enables mobile operators to remotely configure settings and new services, diagnose faults, update firmware and software, monitor customer experience, and secure device content throughout the subscriber lifecycle.

Responsibilities
• Building test cases for the Mobile Device Manager suite (MDM).
• Validating Firmware updates, fault diagnostics of wireless devices over the air (OTA).
• Validating user interface and mobile device functionality.
• Performed Load balancing and throttling on the message distribution server.
• Log file management, Build deployment and Version control.
• Coordinating the MDM build development process.
• Managing critical path in testing cycle.
• Creating efficient repeatable testing process.
• Database performance testing & optimizing DB queries.
• Management reporting and documenting the testing methodologies.
• Coordinating the tasks with Offshore QA team and managing the priorities.
Environment: HP UNIX, IBM AIX 5.2, Oracle 10g, PL/SQL, Bugzilla, Jboss, Weblogic, GPRS & CDMA

Confidential,Real-Time Billing Division Apr. 2005 – Aug. 2006
QA Analyst, PQA- Department
The COMVERSE Real time Billing and Prepaid System is a real-time High performance availability telephony billing system that provides real-time billing for calls and advanced data service and enables service providers to manage prepaid subscriber accounts in fixed and mobile networks.

Responsibilities

• Involved in writing Test Scenarios and Test cases for system testing and functional testing & RAMP Test Procedures.
• Prepared Field Test Plans executed on customers sites. Analyzed and debugged the test reports and test logs from customer sites. Performed System testing for high availability and redundant system.
• Performed functional testing of checking operational module that alerts the problems and the errors in Oracle database system and UNIX operating system.
• Performed Backup and Recovery testing for the Oracle database, which includes full, incremental, tape backups, Point in Time recovery.
• Used PL/SQL Developer Tool for querying and updating database tables. Performed Fast Upgrade testing for the database for minimal downtime.
• Testing was provided for Monitoring Tool and installation of Operating system.
• Performed load tests to generate six million calls by using custom load generator tool and TCAPT tool and monitored the CPU utilization.
• Defect Tracking and reporting was performed by using GNATS.
• Performed interface testing which 3GPP OSA/Parley interface.
• Lead tester for Non-Voice activities on CDMA, GSM and GPRS. These include CAP3-SMS, CAP3-GPRS, and Feature Request.
• Executed the functional testing, Integration testing, extreme testing and loading testing for new features.

Environment: HP Unix – DS20 and DS 25, IBM AIX 5.2, Oracle 10g, Quality Center, PL/SQL, SOA Tool 4.0(Functional & Load Licensed), IIS Server, GNATS, Pearl Script, OSA, CAP3-SMS, GPRS.

Confidential, Sep 2004 – March 2005
System Analyst
Telecom service providers for customer care and billing use the Billing and Customer Care System (BACCS). This system measures the phone calls according to the rating parameters and calculates the total bill amount for each customer. BACCS provides centralized database to maintain the call details, rating parameters, bill collection and customer details. This system has web-based interface for bill collection, enquiry, addition/modification of rating parameters and new services. Web based interface ensures accurate collection updates to customer accounts. The benefits of BACCS also include time to market, higher quality of service, and bills that are more accurate.

Responsibilities

• Coordinated with the Business Analyst for the requirements
• Developed Use cases, Unit Test Cases, Business Logics, and System Test Cases.
• Conducted a wide range of quality tests to ensure that software meets specified standards and end-user requirements.
• Responsible for writing test plan and test cases.
• Performed System Testing, Integration Testing, Regression Testing, and Functionality testing and user acceptance testing.
• Responsibilities include developing test scripts. Designed data for interpreting negative/positive results
• Responsible for weekly status updates showing progress of testing
• Creating Defects and Reported all issues in Test Director

Environment: J2EE, JSP, Servlet, WSAD5.0, _JavaScript, Windows2000, Unix, Oracle 8i, QTP, VSS, Test Director, and Toad.

Confidential,Dec. 2002 – May. 2003
Quality Assurance engineer

• The Hydra-Switch Configurator will allow internal sales and engineering personnel to specify the 3000 standard and LP series Hydra-Switch railroad switch machine for simple rail yard applications. The system will produce a list price sales quote, a complete set of documentation and all the programs that are required to be put into the switch machine microcontroller in the factory before shipment.

Responsibilities:

• Requirement analysis
• Involved in the design of Multiple Design Version Support for Knowledge Processor.
• Used JNDI Registry to Bind and Unbind Java Objects to support Multiple Design Version Support.
• Involved in preparing the Test Plans and Lead the testing team.
• Unit test case reviewing, integration, Functional and system test case preparation. Tool used is Load runner.

Environment: Oracle 8i, Java, JSP, Eclipse, SQL Loader, Erwin3.5.2, Toad, Windows NT.