Professional Profile

Confidential has over 25 years experience as a QA Analyst and mainframe developer. He has experience in full life cycle project development, and works effectively and efficiently with the business customers and management to successfully complete projects and provide system support as necessary.
Confidential also has the ability to learn new processes and procedures, which was proven to have had a direct correlation with project success. He also possesses advanced technical writing and documentation skills.

• Mainframe Programmer / Systems Analyst - Developed programs and provided systems support for mainframe applications.
• Senior QA Analyst / Test Plan Coordinator - Developed test plan structures, coordinated resources, created and executed manual testing procedures.

Education and Certifications

• Bachelors Degree, Chemistry.
• Certificate of Completion.
• Certificate of Achievement 'Superior Performance' (2000).

Industries

• Health Care
• Retail
• Transportation
• Insurance
• Banking

Areas of Expertise

• QA Analyst
• Test Plan Coordinator
• Mainframe Programmer
• Business Analyst
• Production Support

Experience and Skills

• MS SQL SERVER, PL-SQL, ORACLE, QTP, HP QUALITY CENTER 11, COBOL, CICS, DB2, VSAM, QMF, SPUFI, TSO, ISPF, JCL, CA7, EXCEL, MAINVIEW, ACCESS, TOPAZ, PANVALET, EXPEDITER, INTERTEST, FILEAID, ABEND-AID, INFOMAN, PLANVIEW, VISIO, CITRIX, KRONOS, LOTUS NOTES, WINDOWS, DOS, PVCS TRACKER, SERVICE DESK, CHANGEMAN, ATTACHMATE, DIMENSIONS, TESTLINK
• Mainframe / Client Server Experience
• MS Office Professional
• Technical Specifications
• Flow Charting - System and Process
• System Testing
• Use Case Testing
• Documentation Specialist

Experience Highlights

• Senior QA Analyst -Confidential - Execute test procedures for MasterTax application.
• Senior QA Analyst -Confidential - Implemented QA testing procedures for Javelina Healthcare applications written in Java, Jira, Unix/Linux.
• Senior QA Analyst -Confidential - Maintain QA Regression testing procedures for Tandem (HPNS) and Mainframe based Healthcare applications, QTP, Mercury Quality Center, SQL, VBRecap.
• QA Analyst -Confidential - Implemented QA testing procedures for Web-based Healthcare applications written in Java, .NET, Oracle, Diamond, Facets, UNIX, Mercury Quality Center, PL-SQL, MS SQL SERVER.
  
• QA Analyst -Confidential - Developed and executed QA test plans on AS400 and Web (JAVA,HTML) applications. Successfully tested and implemented credit card compliance requirements for PCI (Payment Card Industry) using encrypted credit card data. Created detailed manual test cases in Excel for applications across multiple platforms (POS, Web, AS400).
• QA Analyst - Confidential - Designed test plans for mainframe-based utility applications. Created SQL queries to retrieve data from DB2 databases. Successfully implemented a Smart Meter application, which enables automatic meter reading.
• Production Support Engineer - Confidential- Provided production support for package delivery applications. Troubleshoot and modify programs written in Cobol, CICS, DB2. Provide On-call support to major applications, to meet SLA (Service Level Agreements). Performance test CICS screens using automated testing tool (Topaz). Utilized Abend-Aid and Mainview utilities to monitor job progress and identify problems.
• Senior Programmer Analyst - Confidential - Developed programs in Cobol, CICS, VSAM, and DB2. Functional and unit testing required for all new and modified programs. Create new reports, modify JCL streams for sync-sort functionality, wrote programs to update databases.
• QA Analyst - Confidential- Developed and executed QA testing procedures for Blue Cross / Blue Shield planned release projects including Medicare, OEC, PTS and Hippa remediation. Participated in program and test plan walk-thrus. Utilized PVCS Tracker to document and track program defects. Software included COBOL, CICS, VSAM, DB2, IMS.
• Test Plan Coordinator / Developer - Confidential - Responsibilities included identifying, prioritizing and implementing test cases, including generating test strategies, plans and runs, and evaluating the effectiveness of the test effort. Developer duties included making required coding changes, setting up test data, performing testing, debugging, implementation and on-call rotation. Software included COBOL, VSAM, CICS, DB2, Natural/Adabas.
• Senior Programmer Analyst - Confidential- Participated in a major file conversion project for Fleet Bank's automated lease accounting systems. New programs written in COBOL/ CICS. Worked on a mainframe to client server system migration.
• Senior Programmer Analyst - Confidential - Projects included Y2K enhancements to batch and online CNA Claims systems, using COBOL, VSAM, CICS, DB2, Fileaid and Expeditor.
• Senior Programmer Analyst - Confidential - Supported supply chain software across multiple platforms, including RS6000, AS400, IBM mainframe, using Cobol, CICS and Unix. Developed software to enable transmission of data from hand held Telxon devices to RS6000 and mainframe.
• Senior Systems Analyst - Confidential - Completed many SDLC projects comprising business and systems analysis, program development, CICS files, DB2 tables, CICS screen design, unit test, system test, flowcharts, documentation. Provided production support for key systems, including Payroll, Billing, Accounting, and Inventory. Developed front end for a pen-based laptop system designed to enable work crews to enter data remotely.

Chronology of Experience

Confidential 04/2012 - 07/2012

Industry: Tax software Duration: 3 mo
Position: Senior QA Analyst
Environment: Client-server
Tools: HP Quality Center 11 (ALM)

Design and implement functional and regression manual test scenarios.

Confidential 06/2011 - 11/2011

Industry: Healthcare
Duration: 6 mo
Position: Senior QA Analyst
Environment: Oracle, Client-server, Web, Java, Unix, Linux
Tools: Jira, Testlink

Designed test plans for Javelina healthcare application, including functional and regression testing,
assumed role as SME for Correspondence and Systems modules.

Confidential 05/2010 - 06/2011

Industry: Healthcare
Duration:1 yr 1 mo
Position: Senior QA Analyst
Environment: Tandem (HPNS), IBM Mainframe
Tools: Mercury Quality Center, TSO-ISPF, QTP, JCL, VBRECAP, MS Scheduler
Developed Regression test plans for CVS / Caremark applications, including Pharmacy, prescription drugs, HIPPA. Performed analysis to determine QTP automation feasibility for applications and executed QTP scripts. Implemented a cost savings strategy to improve the QA process.

Confidential 08/2008 - 05/2010

Industry: Healthcare
Duration:1 yr 9 mo
Position: QA Analyst
Environment: Oracle, HTML, J2EE, .NET
Tools: Mercury Quality Center, Diamond, Facets, UNIX, PL-SQL
Created test plans for AmeriChoice Medicaid applications, including HEIDIS, Medicaid, Medicare, Member, Plan, working closely with the developers. Assumed role as SME for all Web Applications. Supervised an offshore team. Ran SQL queries to validate data on Diamond and Facets platforms.

Confidential 08/2007 - 02/2008

Industry: Retail
Duration: 6 mo
Position: QA Analyst
Environment: AS400, Web
Tools: WRKDBF, WRKQRY, Bugzilla, Visio, Lotus Notes
Designed test plans for PCI compliance on retail POS applications. Tested code that encrypted credit card and bank account numbers on data files residing on AS400 servers and Web (JAVA, HTML) applications. Validated the company retail website.

Confidential 06/2006 - 06/2007

Industry: Electric Utility
Duration: 1 yr
Position: QA Analyst
Environment: Mainframe
Tools: Soffront Track, TSO, Data Repository,
Developed test plans for planned releases. Manual testing of mainframe applications. Create and execute SQL queries to retrieve data from DB2 databases.

Confidential 06/2004 - 06/2006

Industry: Freight Cargo
Duration: 2 yr
Position: Production Support Engineer
Environment: Mainframe
Tools: Cobol, DB2, CICS, IMS, Topaz, Mainview
Provided systems support and Subject Matter Expertise to clients and business users. Systems supported included package tracking, Ground delivery service, Regular Pickup and Drop box services. Perform maintenance on programs written in Cobol, CICS, DB2. Performance-tested CICS applications using the Topaz utility.

Confidential 12/2003 - 06/2004

Industry: Healthcare Services
Duration: 6 mo
Position: Senior Programmer Analyst
Environment: Mainframe
Tools: Cobol, DB2, CICS
Developed programs written in Cobol, DB2, CICS. Create reports and modify JCL.

Confidential 08/2002 - 08/2003

Industry: Healthcare Services
Duration: 1 yr
Position: QA Analyst
Environment: Mainframe
Tools: Fileaid, PVS Tracker, Cobol, DB2, CICS
Designed test plans for planned releases in Hippa remediation and Medicare compliance. Scheduled meetings with IMS and DB2 developers to verify that their code was correct and in sync with each other.

Confidential 10/1999 - 04/2002

Industry: Telecommunications
Duration: 2 yr, 6 mo
Position: Test Plan Coordinator / Senior Programmer Analyst
Environment: Mainframe
Tools: Cobol, DB2, CICS, Natural, Adabas
Coordinated the overall test plan for Sprint telecommunications projects. Designed test documents, test data, facilitated meetings between the project managers, developers and testers to ensure that SLE requirements are met.

Confidential 03/1999 - 08/1999

Industry: Banking
Duration: 6 mo
Position: Senior Programmer Analyst
Environment: Mainframe, Unix
Tools: Cobol, DB2, CICS, Visio
Document and flowchart a file conversion project to migrate billing information from Fleet Bank Mainframe system to Sanwa Bank Unix system.

Confidential 09/1997 - 03/1999

Industry: Insurance
Duration: 1 yr, 6 mo
Position: Senior Programmer Analyst
Environment: Mainframe
Tools: Cobol, DB2, CICS, VSAM
Developed programs written in Cobol, DB2, CICS for insurance claims applications. Modify programs to conform to Y2K requirements. On-call support, and occasional travel to facility based in Florida to verify that the application was implemented successfully.

Confidential 03/1996 - 09/1997

Industry: Banking
Duration: 1 yr, 6 mo
Position: Senior Programmer Analyst
Environment: IBMMainframe, AS400, RS6000, Telxon
Tools: Cobol, DB2, CICS
Developed programs written in Cobol, DB2, CICS for chain store applications. Developed programs for Unix to mainframe data migration. Developed program to convert EBDIDIC files to ASCII files. Created programs that allowed warehouse workers to get instructions relayed to laptops mounted on their forklifts, directing them where to unload their cargo.

Confidential 04/1984 - 03/1996

Industry: Transportation }
Duration: 12 yr
Position: Senior Systems Analyst / Supervisor
Environment: IBM Mainframe, UNISYS Mainframe
Tools: BAL, Cobol, DB2, CICS, VSAM

Worked on numerous projects covering the entire SDLC, including systems analysis, development, testing, documentation and production support. Projects included Assembler, Cobol, DB2 and CICS based projects, in Payroll, Material Inventory, Car Maintenance, and Minority Business Accounts. Developed a laptop-based field crew reporting system. Supervised and mentored new team members. Created screen-emulation programs, written in Attachmate Now!, that automated the data entry process, replacing the entire keypunch operation.