QA Specialist Resume

CORE COMPETENCIES

·Strong cross-functional communication and interpersonal skills
·Knowledgeable of organization, industry and quality assurance best practices
·Understanding of quality assurance and software development life cycle
·Experience in executing manual and automated testing utilizing industry standard tools
·Skilled in creating and executing test plans, test scripts and execution runs
·Highly focused and results oriented with strong analytical and troubleshooting skills
·Ability to think independently and suggest logical approach to solving issues
·Self starter with eagerness to grow both personally and professionally
· Proven ability to learn new tasks as supported by continual internal promotions

PROFESSIONAL EXPERIENCE

Confidential,1/2010 - Present
Mahwah, NJ
QA Specialist
·Test social media & online flash based game applications
·Work side by side with development engineering team
· Create and execute test plans based on user and system needs and specifications
· Perform various types of testing, such as performance, functional, GUI, regression, and user acceptance
· Researched and recommended performance testing tools
·Perform full regression testing of all High5Games engineered games on AVP & 960 platform slot machines
· Report defects to engineering team and track defect status using software
·Certify standards and functionality before individual assets are built into game
·Adhere to industry rules and regulations

PROFESSIONAL EXPERIENCE

Confidential,9/1999-12/2008
Parsippany, NJ
SQA Tester (10/07-12/08)
·Lead tester for major finance program, wrote test cases, executed testing and training with end users
·Found defect in major finance project which potentially saved company a considerable amount of money
·Created and executed queries using SQL Navigator
·Completed SQE Training in Software Testing Foundations
·Developed test plans, test cases, and execution of test scripts
·Reviewed and analyzed business and functional specifications
·Performed various types of testing, such as functional, GUI, regression, and user acceptance
·Worked with development team to investigate and correct software defects based on testing results
Executive Assistant, Chief Administrative Officer (1/07-10/07)
·Provided support to Chief Administrative Officer, as well as Director of Infrastructure, Director of Telecommunications, Director of Network Systems, and Director of Development
·Assigned and distributed Help Desk Tickets to members throughout Technology Dept using Track-IT
·Recruited potential employees: checked online applications, reviewed physical resumes
· Maintained department personal time, reviewed and approved department payroll
·Managed high level conference calls, on and off-site meetings with vendors for the Chief Administrative Officer, as well as Director of Infrastructure, Director of Telecommunications, Director of Network Systems, and Director of Development
Executive Assistant, Vice President (6/03-1/07)
·Coordinated numerous seminars, created invitations, prepared marketing materials and booked venues
·Managed high level conference calls, board and management meetings, special events and travel arrangements for VP of Network Development, Director of Network Providers, Director of Credentialing
·Compiled and analyzed data from monthly reports to prepare presentations to executive management
·Handled department budget on month to month basis and prepared budget proposal for following year
·Maintained calendar, prepared time, expense and travel reports for VP of Network Development, Director of Network Providers, Director of Credentialing

Page 2, Kelly J. Trogani

Provider Services Representative (3/01-6/03)
·Awarded ‘Perfect Attendance’ for exemplary attendance over two year period
·Analyzed monthly exception report
·Ran weekly status reports regarding unbilled and unpaid accounts
·Worked directly with providers to ensure HCFA/UB92 have been sent/received and payment distributed
Customer Care Coordinator (11/99-3/01)
·Assist in the training of new employees
·Exceeded daily quota of 35 referrals processed and 17 schedules processed
·Appointed designated representative to roll out new E-Referral Program

Confidential,1997-1999
Wayne, NJ
Customer Service Representative
· Designated representative for high profile account
·Assisted customers in ordering new pager/parts and performed extensive troubleshooting when difficulties
·Processed and completed trouble tickets within 24/48 hour turnaround
·Trained new team members on KEA Term System

TECHNICAL EXPERTISE

Internet Explorer?Firefox?Chrome?Windows XP?SQL Navigator 5.5?TOAD?TestComplete?AppPerfect? LoadComplete?LoadStorm?MobBrowser?Track-IT?Kompozer ?Microsoft Office Professional ?Microsoft SharePoint?Adobe Photoshop?ACDSee Photo Manager?AVP Toolkit?Kompressor ?SourceGear Vault Client?Quickbooks

EDUCATION

BS in Computer Science

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