Summary

• Over 9 years of IT industry experience with knowledge in Software Quality Assurance (Manual and Automation testing) on client/server and web-based applications using automation tools like, WinRunner, SOA Test, and Test Management tools like Test Director/ Quality Center and bug tracking tools like Test Director & Visual Intercept.
• Requirement Analysis with Use Case Diagrams, Class Diagrams, State Diagrams, Sequence and Collaboration diagrams for Application Development.
• Involved in entire QA life cycle, which includes Design, Developing Test Plan and execution of Test Cases, Test Scripts and Test Strategy for both client-server and web-based applications
• Proven Skills in all phases with the Software Development Life Cycle (SDLC) and Agile/ Scrum Methodology very strong in the implementation and maintenance of Quality Engineering Processes. Order Management and CDC Supply Chain Planning etc.
• Experience with SOA, Service Oriented Modeling and Architecture principles using tools to model business process, workflow and service objects (object oriented design) and with integration technologies, including XML, XSD, SOAP and WSDL.
• Proficient in analyzing the Business Requirements, Software Requirement Specifications, Functional Design Documents to formulate Test Plans, Test Strategies and Test Cases for Manual as well as Automated testing for various applications to ensure proper business compliance
• Automating the QA processes using SOA Test and Win Runner.
• Good expertise in writing reusable modular scripts for manual and automation testing for various Business Applications like Financial, Banking and Insurance, Health Care,
• Involved extensively in Multiple System Integration Testing (MSIT), Regression Testing, Functional Testing, Security Testing, Database Testing, End to End System Testing, Full Site Validation (FSV) and User Acceptance Testing.
• Extensive documentation skills and proficient in utilizing Test Director/Quality Center as a Test

Management and defect tracking tool

• Good in back-end testing using SQL queries, generating reports to ensure data integrity and to validate business rules and experience in Web and Application Servers.
• Working knowledge of Software methodologies SEI-Capability Maturity Model (CMM).
• Extensive experience in UNIX and worked with different flavors of UNIX and Windows environment.
• Knowledge of Rational Unified Process (RUP) guidelines pertaining to Software testing.
• Requisite Pro manager requirements, write good use cases, improve traceability, strengthen collaboration, reduce project risk, and increase quality.
• Quick Learner with strong applied experience in managing QA teams both local and at remote locations.
• Ability in maintaining good human relations which helps in working effectively in a team. Self-motivated with goal-oriented approach

Technical Skills:

Testing tools : Win Runner 6.5/ /SOA Test 6.0

Tracking tools : HP Quality Center 9.0\\100, Test Director 7.2/7.0


Languages : C, C++,dotNet, SQL, PL/SQL, TOAD,Java & Visual basic

MS-DOS, MS Visio, MS Projects.

Databases : SQL Server 2000, Oracle 8i, DB2, MS-Access

Professional Experience:

Confidential,VA April 09 – March 10
QA Lead/ Engineer

Confidential,is one of the largest healthcare providers to commercial and federal clients. In its effort to transfer the health care proceeding system from FLEX to new technology, it developed a new product for its Federal clients called FEP Claim Centralization for EMR and EHR.
FEP Claim Centralization is a multi-tiered J2EE application .I am assigned to testing one of the layers called FEP Thin. FEP Thin focuses on validation of available Authorizations, Provider information, Splitting the Claims, Pricer, Claims Check and Packaging information.

Primary responsibilities are;

• Responsible for creating Test plans and Test scenarios, Test sets and steps based on the business requirements using Test Director/Quality Center
• Developed and wrote a suite of Test Scripts that included Acceptance, Functional and Regression test cases using HP Quality Centre.
• Identifying the data elements required for processing a certain module using 837I and 837P guidelines.
• Creating Test Data for Integration and UAT testing
• Executing SOA Test Scripts and analyzing the test results using XML
• Executing test cases for UAT testing
• Logging bugs in Share point and QC
• Database testing, writing SQL queries in TOAD
• Also involved in the Peer review of other modules
• Involved in writing test cases for End to End and Pre-Adjudication testing
• Testing PEGA business rules for Provider, Authorization and DCS.
• Testing PEGA WorkStation for claim reflow. Which involves testing of complex logic for claim processing, i.e. testing of Hierarchy , business rules , updates in 837xmls etc
• Leading the testing efforts and providing daily report to the manager.
• SOA-Service Oriented Modeling and Architecture principles using tools to model business process, workflow and service objects (object oriented design) and with integration technologies, including XML, XSD, SOAP,SOAP UI and WSDL etc.
• Parameterized the SOA Test scripts and data driven them to improve the flexibility of the tests.
• Worked with the Development and Management Teams to solve the defects Reported in HP Quality Center.
• Created and executed the SQL Queries to validate the Database.
• Also tested Claim Check functionality using McKesson guidelines and procedures.
• Involved in training of full time associates and new hires.

Confidential,Oct. 2002 – Mar. 2009

Manager Quality Services Mar. 2007 –Mar. 2009

Confidential, is the single largest commercial provider focusing on seamless automated tools and custom solutions for the life insurance and annuity sales industry. EbixExchange offers the industry-leading life and annuity systems VitalSales Suite, WinFlex, LifeSpeed, and AnnuityNET. EbixLife and Finetre are the two product specialists that merged to form EbixExchange, a division of Ebix.
Worked on wide range of projects at EbixExchange mainly on Finetre’s products including products related to Annuity net and Life speed. I designed and executed processes enabled Finetre to succeed at building and deploying one of the rare Financial ASP/Exchange models in existence.

Primary responsibilities included;

• Managing group of 10+ employees located in Herndon, VA and Noida, India
• Estimating projected professional services QS hours (LOE) for the projects within 95% margin of error
• Going over the requirements for all the projects in current release
• Analyzing the business requirements, assisting Project Managers in gathering and understanding the requirements and filling in the gaps if any.
• Communicating with Dev\\PM\\PD for missing or vague requirements
• Attending the SDD reviews
• Assigning out the tasks and following up with the team leads for progress
• Wrote test cases and test plans and made sure updated documents are always available in VSS
• Scheduling Test Case review meetings between Dev\\PM and PD
• Created Win runner scripts for the test cases and modified them using TSL where needed
• Executed scripts on all test environments before releasing it to the client
• Managed UAT testing group and was also involved in hands on testing, making sure the development of the product is per requirements. Also helped clients in setting up their UAT test cases and test data
• Reported and retested the issues using Visual Intercept and Share point
• Communicated with clients on Production Sev 1 issues until resolved

Lead Quality Services at Confidential,Sep 2002 - Mar.2007

Primary responsibilities included;

• Coming up with the Use Cases for the team
• Internal review of the test cases created by the team
• Scheduling all the meetings between QA , Dev , CIS and PD
• Coordinating between QA , Dev , PMs for any updates
• Running QA weekly meeting
• Communicating for team issues to other departments
• Reporting and raised issues to higher ups
• Running weekly and monthly reports on bugs and on projects overall using MS Excel
• Supporting all the issues coming to QA on short term notice
• Also tested one or two projects along with managing the team
• Conference call with India Team everyday to get updates and go with them on issues
• Providing technical and non technical support to the QS, development and project management groups
• Communicating with other groups to make Quality Services better
• Conducting training sessions for whole QS team and across different departments
• As Sr QA was also involved in UAT testing , often helped clients understanding the system and test cases for execution at their end.

Confidential,March 2001 – Oct 2001 Quality Assurance Engineer
Performed QA Testing, data models, tests scripts, documenting and reporting bugs, and related responsibilities for this Supply Chain Solution Company\'s product “Tactical Planning Engine TPE”. Performed in a WIN NT, Oracle 8.1.7, Cplex 7.0, Visual Basic, WinRunner 7.0, AIX, and HPUX.

• Wrote detailed Test Plans and recorded Test scripts using Test Director 7.0.
• Tested database using Golden 32 and SQL Plus.
• Initiated the use of automation testing,(Win Runner)
• Executed test scripts using Win Runner 7.0 against the application.
• Performed unit testing of the GUI.
• Regression testing following application development.
• Replacing and creating new files using install Shield Wizard.

EDUCATION

B.A in English Literature